issue - using aa.com to redeem miles for flights
May 7, 2019 | 10:34 pm
#1
Original Poster
Join Date: Sep 2007
Location: Niwot, CO
Programs: AA XP, BA G, AS 100K, Hyatt G
Posts: 149
issue - using aa.com to redeem miles for flights
Hello,
I have been having problems with using aa.com to redeem miles for flights for myself and others. I keep getting the error page below after having selected the flights and being offered seats selection which also shows error message "Seat map unavailable. Please check back." I have tried 3 different kinds of browsers but get same error message.
Anyone seen this problem? What is the work around? Or if there is another thread addressing similar issue, please direct me. Thanks.
I have been having problems with using aa.com to redeem miles for flights for myself and others. I keep getting the error page below after having selected the flights and being offered seats selection which also shows error message "Seat map unavailable. Please check back." I have tried 3 different kinds of browsers but get same error message.
Anyone seen this problem? What is the work around? Or if there is another thread addressing similar issue, please direct me. Thanks.
May 8, 2019 | 5:09 am
#2
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 15,203
Hello,
I have been having problems with using aa.com to redeem miles for flights for myself and others. I keep getting the error page below after having selected the flights and being offered seats selection which also shows error message "Seat map unavailable. Please check back." I have tried 3 different kinds of browsers but get same error message.
Anyone seen this problem? What is the work around? Or if there is another thread addressing similar issue, please direct me. Thanks.
I have been having problems with using aa.com to redeem miles for flights for myself and others. I keep getting the error page below after having selected the flights and being offered seats selection which also shows error message "Seat map unavailable. Please check back." I have tried 3 different kinds of browsers but get same error message.
Anyone seen this problem? What is the work around? Or if there is another thread addressing similar issue, please direct me. Thanks.
Have you verified the award space is really there in EF? If you dont have EF and post the flights and dates someone around here will be happy to double check. Otherwise you can always call AA and see if an agent can book it, or at least put it on hold.
May 8, 2019 | 9:12 am
#3
Original Poster
Join Date: Sep 2007
Location: Niwot, CO
Programs: AA XP, BA G, AS 100K, Hyatt G
Posts: 149
Thanks for the inputs. I have EF access and the space is there. This is actually the 3rd times i am having this issue since Feb. I called AA every time to have the reservation made. Told the last agent about the issue in details and was told to try making the reservation w/o logging in first, that also did not work...
May 8, 2019 | 10:41 am
#4
Join Date: Mar 2017
Location: Chicago
Programs: AAdvantage EXP | United Silver | HH Diamond | Bonvoy Platinum | Hyatt Explorist
Posts: 718
Thanks for the inputs. I have EF access and the space is there. This is actually the 3rd times i am having this issue since Feb. I called AA every time to have the reservation made. Told the last agent about the issue in details and was told to try making the reservation w/o logging in first, that also did not work...