Mar 13, 2019, 4:44 pm
Last edit by: JDiver
This thread is STRICTLY dedicated to discussing alternative arrangements and policy resulting from the FAA emergency order grounding all USA carriers’ Boeing 737 MAX 8 (and MAX 9) aircraft. This has grounded all 24 7M8 / 737 MAX 8 aircraft American Airlines has in service.
To discuss the 737 MAX 8s withdrawal from service and related issues apart from reaccommodation related issues, please post in Recent 737 MAX 8 crashes and effects on AA 737 MAX 8s (NOT reaccomodation).
To discuss the probable and limited return of the Boeing MAX to service with AA at the end of 2020 and increasingly in 2021, please see
American Planning 737 MAX Service Restoration (Limited Dec and 2021)
See here for AA announcement about 7M8 / B38M operations and grounding.
Keep an eye on your email for further reaccommodation email notices.
Check your PNR on aa.com to determine if you’ve been reaccommodated.
If the reaccommodation doesn’t suit you, because this is an involuntary flight change and if there’s a significant time change you may be able to get your ticket refunded with no penalty, or to request a more favorable reaccommodation (easier if you can tell the agent which flights you’d prefer and have verified there are seats available.
Keep your eyes on your trips. Until the 7M8 is recertified, maintained out of “mothballs” and returned to service, and for some time after, there will be aircraft and schedule adjustments.
To discuss the 737 MAX 8s withdrawal from service and related issues apart from reaccommodation related issues, please post in Recent 737 MAX 8 crashes and effects on AA 737 MAX 8s (NOT reaccomodation).
To discuss the probable and limited return of the Boeing MAX to service with AA at the end of 2020 and increasingly in 2021, please see
American Planning 737 MAX Service Restoration (Limited Dec and 2021)
An Update on the Boeing 737 MAX (AA, Friday, February 14, 2020, 3:30 PM)
“Based on the latest guidance, the airline anticipates that the resumption of scheduled commercial service on American’s fleet of Boeing 737 MAX aircraft will occur Aug. 18, 2020.” — 14 Feb 2020 — link
“Based on the latest guidance, the airline anticipates that the resumption of scheduled commercial service on American’s fleet of Boeing 737 MAX aircraft will occur Aug. 18, 2020.” — 14 Feb 2020 — link
AA has had a policy in place, as shared below by JonNYC in post # 15.
Essentially, if you’re scheduled to fly on a 737 MAX 8 operated flight while it’s still grounded awaiting recertification="4"%:
If the flight was cancelled, you can get a refund or make changes without fees;
if the flight was changed (to another aircraft type, etc.) you can make a number of changes free of charge (but not get a refund with change fees waived).
American continues to await information from the Federal Aviation Administration (FAA), Department of Transportation (DOT), National Transportation Safety Board (NTSB), other regulatory authorities and Boeing that would permit the 24 Boeing 737 MAX aircraft in our fleet to resume flying.
In an effort to provide more certainty and avoid last minute flight disruptions, American has extended cancellations through August 14, 2020. Previous dates have been:
04 June 2020, 07 April 2020, 06 March 2020, 16 Jan 2020, December 3, 2019; November 2, September 3, August 19, June 5.) This resulted in the cancellation of approximately 115 flights each day based on our April schedule. By proactively canceling these flights, we are able to provide better service to our customers with availability and rebooking options. - aa.com link to PDF
In an effort to provide more certainty and avoid last minute flight disruptions, American has extended cancellations through August 14, 2020. Previous dates have been:
If the flight was cancelled, you can get a refund or make changes without fees;
if the flight was changed (to another aircraft type, etc.) you can make a number of changes free of charge (but not get a refund with change fees waived).
Keep an eye on your email for further reaccommodation email notices.
Check your PNR on aa.com to determine if you’ve been reaccommodated.
If the reaccommodation doesn’t suit you, because this is an involuntary flight change and if there’s a significant time change you may be able to get your ticket refunded with no penalty, or to request a more favorable reaccommodation (easier if you can tell the agent which flights you’d prefer and have verified there are seats available.
Keep your eyes on your trips. Until the 7M8 is recertified, maintained out of “mothballs” and returned to service, and for some time after, there will be aircraft and schedule adjustments.
ARCHIVE: 737 MAX (7M8) grounded until TBA. What to do if scheduled to fly on one?
Apr 9, 2019, 8:23 pm
#121
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
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Looks like a fat finger typo; American's main reservation number is 800-433-7300.
Apr 14, 2019, 11:41 am
#122
Moderator: American AAdvantage
Join Date: May 2000
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115 daily flights of 7,000 plus daily flights will be cancelled due to the grounding of the 24 MAX 8 aircraft. AA has canceled nearly 2,500 flights to date since the March 13 grounding. The MAX 8 will be used as spares and to fill in the schedule when they do return to service.
"By extending our cancellations through the summer, we can plan more reliably for the peak travel season and provide confidence to our customers and team members when it comes to their travel plans,'' said CEO Doug Parker and President Robert Isom.
Last edited by JDiver; Apr 14, 2019 at 11:47 am
Apr 14, 2019, 2:46 pm
#123
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
Anyone know if the schedules showing on AA.com today are the new schedules reflecting cancellations through August 19th?
May 13, 2019, 5:37 pm
#124
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
Aircraft Change Notification
Just received an email today from American Airlines, informing me that a late August flight from MIA-SJU, and the return SJU-MIA, will now be operated by a 737-800 MAX (former equipment was a 737-800).
May 13, 2019, 6:08 pm
#125
Moderator: American AAdvantage
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That’s more hopeful than solid. The MAX ACARS update, etc. are under review by pilots, FAA, EASA, CAC, etc. I think it’s feasible, but extensive reviews and politics could intervene.
May 13, 2019, 7:06 pm
#126
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
Right you are. Today's Wall Street Journal article regarding the MAX makes the aircraft's return seem quite complicated.
May 14, 2019, 4:12 am
#127
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Same situation as jcatman,
My flight, AA 1985 from MIA to DCA on late August was supposed to be operated by a PMUS A321 and now the equipment is Boeing 737-MAX-8. I have learned this when an e-mail came from AA that indicated that my flight was changed due to schedule changes.
My flight, AA 1985 from MIA to DCA on late August was supposed to be operated by a PMUS A321 and now the equipment is Boeing 737-MAX-8. I have learned this when an e-mail came from AA that indicated that my flight was changed due to schedule changes.
Jun 5, 2019, 8:48 pm
#128
Join Date: Feb 2009
Posts: 6,606
Max 8 Question
I'm sure there is a main thread for Max 8 questions but I can't seem to locate it so hopefully the mods can move the post
We have a flight December 7 on a Max 8 from CLT to MSP. It's the 2nd leg of our flight that originates in PUJ. This was the only flight leaving PUJ in the afternoon with lay down seats PUJ/CLT and enough time to safely clear customs in CLT.
Will AA swap out the 738 for a different aircraft if the Max 8 is not cleared to fly or will the leg be cancelled ?
As of now AA is still selling tickets on this flight and I'm not sure I even want to fly in a MAX 8, do we have the option to cancel as we paid in miles and don't want to pay the reinstatement fee which is $150 I believe.
Thank You
We have a flight December 7 on a Max 8 from CLT to MSP. It's the 2nd leg of our flight that originates in PUJ. This was the only flight leaving PUJ in the afternoon with lay down seats PUJ/CLT and enough time to safely clear customs in CLT.
Will AA swap out the 738 for a different aircraft if the Max 8 is not cleared to fly or will the leg be cancelled ?
As of now AA is still selling tickets on this flight and I'm not sure I even want to fly in a MAX 8, do we have the option to cancel as we paid in miles and don't want to pay the reinstatement fee which is $150 I believe.
Thank You
Jun 5, 2019, 8:55 pm
#129
Join Date: Jul 2004
Location: SNA
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Posts: 9,239
Its a near certainty that the MAX issues will be sorted well before December so I wouldn't worry about a cancellation due to lack of aircraft. As to canceling without the fee, again being as the flight is in Dec ordinarily I'd guess they wouldn't waive the fee but given the publicity around this they might; if you're that concerned its worth asking.
Jun 5, 2019, 9:10 pm
#130
Join Date: Feb 2009
Posts: 6,606
Its a near certainty that the MAX issues will be sorted well before December so I wouldn't worry about a cancellation due to lack of aircraft. As to canceling without the fee, again being as the flight is in Dec ordinarily I'd guess they wouldn't waive the fee but given the publicity around this they might; if you're that concerned its worth asking.
Thanks, I emailed AA.
Jun 6, 2019, 7:06 am
#131
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Jun 6, 2019, 7:13 am
#132
Join Date: Apr 2003
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Its a near certainty that the MAX issues will be sorted well before December so I wouldn't worry about a cancellation due to lack of aircraft. As to canceling without the fee, again being as the flight is in Dec ordinarily I'd guess they wouldn't waive the fee but given the publicity around this they might; if you're that concerned its worth asking.
Jun 6, 2019, 8:58 am
#133
Join Date: Aug 2016
Location: SLC
Programs: HH Diamond
Posts: 19
I just wanted to point out that the 738, which is the 737-800, is not the same as the Max 8, which has an equipment code of 7M8. It appears your flight is on the 737-800 and not the Max 8.
Jun 6, 2019, 9:37 am
#135
Join Date: Mar 2017
Location: Chicago
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Posts: 718
I'm sure there is a main thread for Max 8 questions but I can't seem to locate it so hopefully the mods can move the post
We have a flight December 7 on a Max 8 from CLT to MSP. It's the 2nd leg of our flight that originates in PUJ. This was the only flight leaving PUJ in the afternoon with lay down seats PUJ/CLT and enough time to safely clear customs in CLT.
Will AA swap out the 738 for a different aircraft if the Max 8 is not cleared to fly or will the leg be cancelled ?
As of now AA is still selling tickets on this flight and I'm not sure I even want to fly in a MAX 8, do we have the option to cancel as we paid in miles and don't want to pay the reinstatement fee which is $150 I believe.
Thank You
We have a flight December 7 on a Max 8 from CLT to MSP. It's the 2nd leg of our flight that originates in PUJ. This was the only flight leaving PUJ in the afternoon with lay down seats PUJ/CLT and enough time to safely clear customs in CLT.
Will AA swap out the 738 for a different aircraft if the Max 8 is not cleared to fly or will the leg be cancelled ?
As of now AA is still selling tickets on this flight and I'm not sure I even want to fly in a MAX 8, do we have the option to cancel as we paid in miles and don't want to pay the reinstatement fee which is $150 I believe.
Thank You