FA of the Decade - very poor experience, threats to disembark
Feb 4, 2019, 6:29 pm
#31
Join Date: Nov 2013
Posts: 4,374
Can't blame the hiring committee. Most candidates can act on their best behavior for the duration of the job interview. There's no reliable way to determine whether the candidate will crack under pressure and/or take out frustration on others.
Feb 4, 2019, 6:34 pm
#32
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Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
AA has (or used to have) a "probationary period" of 6 months to weed these nut jobs out.
Feb 4, 2019, 6:54 pm
#33
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,214
Maybe it's me, but asking for any coffee drink as a PDB strikes me as unnecessarily high maintenance. The FA doesn't brew coffee just in case someone in F orders it during boarding. They have to make a pot, then dump it before takeoff. How do you expect them to play Candy Crush if they're serving passengers during boarding.
Feb 4, 2019, 7:03 pm
#35
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Hot coffee is served as a PDB n many early morning flights and it's an uncommon request on business oriented routes. It's understandable if the FA wants to limit PDBs to simple things but this can be communicated politely.
If the FA was threatening to kick passengers off the flight, I'd also complain to the DOT.
If the FA was threatening to kick passengers off the flight, I'd also complain to the DOT.
Feb 4, 2019, 7:41 pm
#37
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,923
Finally, someone points out the obvious. This is one of the reasons why I have stopped using AA. My experience was particularly bad on the east coast. The rudeness, and bullying was one thing, but the overt dismissive response when the issue was documented in a complaint to AA is why I now avoid the airline. It's all part and parcel of the rot that is AA. I never once had one of these episodes on Delta, Air Canada or United on these routes. What will it take to get AA management to care?
Feb 4, 2019, 8:05 pm
#38
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Join Date: May 2004
Location: DFW/DAL
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Posts: 21,422
You are right. However, if FA said she would prepare a coffee and it would be ready in a few minutes, then you expect it would be available in a few. Coming back with 'no hot drinks on the ground' is not justified. Why didn't the FA say that in the very first response to the pax's request? If the FA came back and said 'Sorry, coffee is still not ready yet. but I would definitely get you one in the air.' How hard would it be?
Feb 4, 2019, 8:07 pm
#39
Suspended
Join Date: Aug 2017
Programs: Rapid Rewards, AAdvantage, SkyMiles
Posts: 2,931
I would report this FA to the DOT/FAA as they are a threat to safety on every single flight they work. I would fear for my life having someone like that "in charge of my safety". They have no business being in an environment like that.
Feb 4, 2019, 9:16 pm
#41
Join Date: Nov 2013
Posts: 4,374
Feb 4, 2019, 9:17 pm
#42
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,036
Finally, someone points out the obvious. This is one of the reasons why I have stopped using AA. My experience was particularly bad on the east coast. The rudeness, and bullying was one thing, but the overt dismissive response when the issue was documented in a complaint to AA is why I now avoid the airline. It's all part and parcel of the rot that is AA. I never once had one of these episodes on Delta, Air Canada or United on these routes. What will it take to get AA management to care?
Feb 4, 2019, 11:01 pm
#44
Join Date: Nov 2004
Location: Grand County, Colorado
Programs: IHG Plat, HH D, UA GS, Perm BonVoyed
Posts: 2,013
Demand to see the Flight Crew's SIDA credential.
Always travel with DOT complaint forms, with extra copies to hand out to fellow surrounding passengers.
Be prepared to get kicked off the Flight .
Always travel with DOT complaint forms, with extra copies to hand out to fellow surrounding passengers.
Be prepared to get kicked off the Flight .
Feb 4, 2019, 11:15 pm
#45
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
In many industries, you are lucky if a warm body shows up for work as scheduled. Look for more and more kiosks to replace humans. McDonald's Corporation has embraced the concept.