Originally Posted by
PaulInTheSky
You are right. However, if FA said she would prepare a coffee and it would be ready in a few minutes, then you expect it would be available in a few. Coming back with 'no hot drinks on the ground' is not justified. Why didn't the FA say that in the very first response to the pax's request? If the FA came back and said 'Sorry, coffee is still not ready yet. but I would definitely get you one in the air.' How hard would it be?
Agreed, and I have heard that statement many times while on the ground