Originally Posted by
SOBE ER DOC
This seems like a typical FA on many of my AA and affiliated regional carrier flights these days. Horrible, just horrible. Some are very good, but many are not and the experience is so inconsistent that inconsistency is the only consistent thing about AA these days.
Finally, someone points out the obvious. This is one of the reasons why I have stopped using AA. My experience was particularly bad on the east coast. The rudeness, and bullying was one thing, but the overt dismissive response when the issue was documented in a complaint to AA is why I now avoid the airline. It's all part and parcel of the rot that is AA. I never once had one of these episodes on Delta, Air Canada or United on these routes. What will it take to get AA management to care?