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FA of the Decade - very poor experience, threats to disembark

FA of the Decade - very poor experience, threats to disembark

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Old Feb 4, 19, 6:29 pm
  #31  
 
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Originally Posted by AANYC1981 View Post
Who is hiring these people? I have encountered a similar LUS mainline FA out of PHX and it's baffling to me. If I acted like this in my job I would have been fired years ago.
Can't blame the hiring committee. Most candidates can act on their best behavior for the duration of the job interview. There's no reliable way to determine whether the candidate will crack under pressure and/or take out frustration on others.
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Old Feb 4, 19, 6:34 pm
  #32  
 
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Originally Posted by davie355 View Post
Can't blame the hiring committee. Most candidates can act on their best behavior for the duration of the job interview. There's no reliable way to determine whether the candidate will crack under pressure and/or take out frustration on others.
AA has (or used to have) a "probationary period" of 6 months to weed these nut jobs out.
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Old Feb 4, 19, 6:54 pm
  #33  
 
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Originally Posted by cynicAAl View Post
Maybe it's me, but asking for any coffee drink as a PDB strikes me as unnecessarily high maintenance. The FA doesn't brew coffee just in case someone in F orders it during boarding. They have to make a pot, then dump it before takeoff. How do you expect them to play Candy Crush if they're serving passengers during boarding.
You are right. However, if FA said she would prepare a coffee and it would be ready in a few minutes, then you expect it would be available in a few. Coming back with 'no hot drinks on the ground' is not justified. Why didn't the FA say that in the very first response to the pax's request? If the FA came back and said 'Sorry, coffee is still not ready yet. but I would definitely get you one in the air.' How hard would it be?
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Old Feb 4, 19, 6:59 pm
  #34  
 
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This is one of those you should post to social media and hopes it explodes.
That's all companies respond to nowadays.
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Old Feb 4, 19, 7:03 pm
  #35  
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Hot coffee is served as a PDB n many early morning flights and it's an uncommon request on business oriented routes. It's understandable if the FA wants to limit PDBs to simple things but this can be communicated politely.

If the FA was threatening to kick passengers off the flight, I'd also complain to the DOT.
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Old Feb 4, 19, 7:09 pm
  #36  
 
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Coffee, high maintenance?

I can assure you that coffee PDB is standard issue on early morning Shuttles. Hardly unusual or high maintenance. Whem flying premium cabin, coffee hardly seems premium unless one is AApologizing.
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Old Feb 4, 19, 7:41 pm
  #37  
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Originally Posted by SOBE ER DOC View Post
This seems like a typical FA on many of my AA and affiliated regional carrier flights these days. Horrible, just horrible. Some are very good, but many are not and the experience is so inconsistent that inconsistency is the only consistent thing about AA these days.
Finally, someone points out the obvious. This is one of the reasons why I have stopped using AA. My experience was particularly bad on the east coast. The rudeness, and bullying was one thing, but the overt dismissive response when the issue was documented in a complaint to AA is why I now avoid the airline. It's all part and parcel of the rot that is AA. I never once had one of these episodes on Delta, Air Canada or United on these routes. What will it take to get AA management to care?
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Old Feb 4, 19, 8:05 pm
  #38  
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Originally Posted by PaulInTheSky View Post
You are right. However, if FA said she would prepare a coffee and it would be ready in a few minutes, then you expect it would be available in a few. Coming back with 'no hot drinks on the ground' is not justified. Why didn't the FA say that in the very first response to the pax's request? If the FA came back and said 'Sorry, coffee is still not ready yet. but I would definitely get you one in the air.' How hard would it be?
Agreed, and I have heard that statement many times while on the ground
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Old Feb 4, 19, 8:07 pm
  #39  
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I would report this FA to the DOT/FAA as they are a threat to safety on every single flight they work. I would fear for my life having someone like that "in charge of my safety". They have no business being in an environment like that.
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Old Feb 4, 19, 8:59 pm
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What's this about the FAA not allowing hot beverages in the ground?
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Old Feb 4, 19, 9:16 pm
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Originally Posted by VegasGambler View Post
What's this about the FAA not allowing hot beverages in the ground?
invented rule by the FA

As a general, sociological matter, people from lower class backgrounds have a greater tendency to invent rules to induce compliance in others.
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Old Feb 4, 19, 9:17 pm
  #42  
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Originally Posted by Transpacificflyer View Post
Finally, someone points out the obvious. This is one of the reasons why I have stopped using AA. My experience was particularly bad on the east coast. The rudeness, and bullying was one thing, but the overt dismissive response when the issue was documented in a complaint to AA is why I now avoid the airline. It's all part and parcel of the rot that is AA. I never once had one of these episodes on Delta, Air Canada or United on these routes. What will it take to get AA management to care?
Did you reach out to the operating carrier?
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Old Feb 4, 19, 9:24 pm
  #43  
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Record it and post it on social media. <redacted by moderator>

Last edited by JY1024; Feb 7, 19 at 11:56 pm Reason: Masked profanity removed by moderator
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Old Feb 4, 19, 11:01 pm
  #44  
 
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Demand to see the Flight Crew's SIDA credential.

Always travel with DOT complaint forms, with extra copies to hand out to fellow surrounding passengers.

Be prepared to get kicked off the Flight .
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Old Feb 4, 19, 11:15 pm
  #45  
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Originally Posted by AANYC1981 View Post
Who is hiring these people? I have encountered a similar LUS mainline FA out of PHX and it's baffling to me. If I acted like this in my job I would have been fired years ago.
In many industries, you are lucky if a warm body shows up for work as scheduled. Look for more and more kiosks to replace humans. McDonald's Corporation has embraced the concept.
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