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Passenger acceptance: Can Passenger complaints get you kicked off a flight?

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Passenger acceptance: Can Passenger complaints get you kicked off a flight?

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Old Jan 25, 2019, 6:55 am
  #31  
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Originally Posted by newyorkgeorge
It's apparent these people smelled. Grown adults should be able to present themselves properly in public. If they were embarrassed they did this to themselves.
Their going for the media attention over this would be the source of lots of future embarrassment for those who get embarrassed relatively easily. But they seem to not get embarrassed so easily or are willing to potentially suffer additional public embarrassment for some reason or another by getting in front of the cameras on this issue. I have to wonder what will happen to their daughter once she has been in school for some years with internet-searching kids who come upon the story of the family being offloaded for stinking.
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Old Jan 25, 2019, 7:53 am
  #32  
 
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Originally Posted by travellerK
My issue is not that body odor can get you kicked off a plane (though after 36 hours of travel on buses, trains, and planes from remote parts of the world, I don't want to think too much about my body odor, though that doesn't apply here).

My issue is that AA makes no assertion that they investigated and concurred with the accusation. They accepted the passenger complaints at face value. So anyone with a personal or ethnic dislike of someone else can get them kicked off a plane? I don't think that AA has any personal or ethnic dislikes of anyone, but to not be alert to this possibility and do some independent investigation sounds like poor customer service training to me.
It was confirmed by crew members on board and the Miami airport team. Who else do you want to confirm it?

“They were asked to deplane after multiple passengers, along with our crew members and Miami airport team, were concerned about the comfort of our other passengers due to the odor.
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Old Jan 25, 2019, 9:24 am
  #33  
 
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most people dont really know if they smell, probably get used to their own odor
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Old Jan 25, 2019, 10:16 am
  #34  
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Originally Posted by fotographer
most people dont really know if they smell, probably get used to their own odor
Some couldn’t know, say, if they’re anosmic. My wine connoisseur niece used a homeopathic zinc-based nasal remedy and became anosmic (fortunately, not permanently, but the recovery took a long time and wasn’t 100%). She could have munched on a potato or apple blindfolded and not known the difference, because she had zero sense of smell.

And yep, ask anyone who has been in lengthy combat situations or long hikes, etc. We can become impervious to what would be noticed by others. I’ve been in workplaces where workers became insured to occupational odors.

The issue here is passengers complained, crew members (and apparently “ground pounders” as well) verified and ultimately the Captain made a de ision - I’m sure with the awareness second guessing, investigation, negative publicity, etc. we’re likely.

I’m sure rare decisions are made based on personal biases, though after publication, investigation and even law suits from incidents of this type they’re rare and decreasing in number as airlines establish policy and train personnel. As a passenger, I’m generally comfortable when crew investigate and the Captain decides to have someone removed.

(I distinctly recall an in identnyears ago, when a very agitated man with apparent Tourette’s boarding with an escort loudly shouting “No! No! The bomb! The bomb!” as he was being guided to his seat. All the passengers in the DC-10 coach cabin heard him, and considerable discomfort was expressed. He also shouted he would behave as he and his escort were removed from the plane. I doubt he’d have been able to sit quietly, iirc MIA to SFO, or perhaps to DFW, for the entire trip, much less if we experienced turbulence, etc. Discrimination against a person with a mental - emotional disability in violation of the Air Carrier Access Act wasn’t an issue - extreme disruptiveness resulting in considerable passenger anxiety and discomfort was, as crew reported and the Captain determined.)
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Old Jan 28, 2019, 4:11 am
  #35  
 
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Originally Posted by HeatherDsyd
I wonder how the flight the next day went. Even if they showered, they were still probably getting weird looks from people that recognized them from all of the attention this has garnered.
Originally Posted by rufflesinc
If decision had merit,how does putting them back on a flight defuse it?
It doesn't diffuse it - it's just like rearranging deck chairs on the Titanic.

Originally Posted by VegasGambler
The provided a hotel room too. Maybe they will make use of the shower in the room.
Even if they do shower they don't have their luggage with them to change into clean clothes or have their toiletries such as deodorant so it's likely they will be putting on the exact same clothes they were wearing the day before unless they purchased new clothing somewhere.

Originally Posted by craz
Im sure they did since from the clips online they were asking people today at MIA if they could smell them and if they smelled bad. They should have done that yesterday after being removed from the flight, when it mattered
They didn't report what these people said in response to their question. Even if they did ask other passengers whether or not they smelled some people may not be prepared to tell them the truth ie "yes you stink" for fear of offending said pax.
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Old Jan 30, 2020, 8:54 pm
  #36  
 
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https://www.dailymail.co.uk/news/art...imination.html

Jewish family who were kicked off a flight for having 'extremely offensive body odor' are SUING American Airlines for discrimination

Now the lawsuit.
I do wonder if they were able to purchase replacement clothes after staying in a motel.
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Old Jan 31, 2020, 2:13 am
  #37  
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Originally Posted by skylady
Compassion.
What about compassion for people who would have to smell this for hours on the plane?
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Old Jan 31, 2020, 2:19 am
  #38  
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Originally Posted by Insulator-King
https://www.dailymail.co.uk/news/art...imination.html

Jewish family who were kicked off a flight for having 'extremely offensive body odor' are SUING American Airlines for discrimination

Now the lawsuit.
I do wonder if they were able to purchase replacement clothes after staying in a motel.
Shouldn't be hard to find clothes in Miamia
Nothing to do with discrimination due to religion........AA has had Millions of Jewish passengers. How many of them have you heard about getting kicked off a flight?
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Old Jan 31, 2020, 7:26 am
  #39  
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Originally Posted by skylady
Compassion.
is limited when sitting in an aluminum tube with no legroom, oversized people, and 160 passengers.
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Old Jan 31, 2020, 7:58 am
  #40  
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Originally Posted by mvoight
What about compassion for people who would have to smell this for hours on the plane?

You are assuming that in fact he or they did have a bad odor.

i can tell you from my own incident (not smelling) I had a problem with the head FA on a previous flight, when boarding that morning (new flight) words were exchanged. She runs to the Capt who demanded I apologize. I said once she does to me I will to her. Boom He says hes not flying the plane with me on it .

My point is the Capt didnt ask me what took place but simply accepted whatever Lindsey said as fact and that I was 1000% at fault, at least hear the other side. On a flight a couple of months later another Capt came up to me asks to speak to me in the jetway and says if I should act up he will divert and throw me off. Turned out Linda the head FA for that flight was friendly with Lindsey and wanted me off the flight. At least that Capt was smart enough to hear both sides and realized Linda was simply putting her 2 cents where it didnt belong.

Now from an article I read elsewhere it seems upon boarding Mr Adler asked for a free set of headphones and said the other flight didnt have any and I was told to ask on here. The Capt said something to extent that nothing is complimentry and Adlers tone might not have been the kindest. So that requset may have been why they wanted them off and "bad odor" was simply a cover.

That said I also sweat like a pig w/o much effort. Add in schelping bags, stroller, carry-ons and getting thru TSA and to the gate at times its looks like I just got out of a shower, odor not

I wasnt there but Im not gonna say whos making things up but I know just like at times with the cops they will do and say things to CTA, no one today will say reason for off-loading color of skin, political leaning, religion etc etc they simply use an excuse that cant be proved . btw whats the excuse for not off loading the bags??
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Old Jan 31, 2020, 8:24 am
  #41  
 
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Originally Posted by craz
You are assuming that in fact he or they did have a bad odor.

i can tell you from my own incident (not smelling) I had a problem with the head FA on a previous flight, when boarding that morning (new flight) words were exchanged. She runs to the Capt who demanded I apologize. I said once she does to me I will to her. Boom He says hes not flying the plane with me on it .

My point is the Capt didnt ask me what took place but simply accepted whatever Lindsey said as fact and that I was 1000% at fault, at least hear the other side. On a flight a couple of months later another Capt came up to me asks to speak to me in the jetway and says if I should act up he will divert and throw me off. Turned out Linda the head FA for that flight was friendly with Lindsey and wanted me off the flight. At least that Capt was smart enough to hear both sides and realized Linda was simply putting her 2 cents where it didnt belong.

You keep giving an airline money that treats you this way? You flew them a second time?
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Old Jan 31, 2020, 8:50 am
  #42  
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Sometimes I wish the airlines would boot people for wearing excessive amounts of perfume and similar smelly substances even if they're supposed to smell nice. It can be very overpowering to the point of almost becoming dangerous for allergy sufferers.
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Old Jan 31, 2020, 9:40 am
  #43  
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Originally Posted by bitterproffit
You keep giving an airline money that treats you this way? You flew them a second time?
Maybe the OP is just unlucky. But how many times have you been asked by the Captain to deplane because you had an argument with a FA, and it was so memorable that the FA's friends are trying to keep you off their flights?
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Old Jan 31, 2020, 9:51 am
  #44  
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After a shower, you need to add deodorant and anti-antiperspirant to your underarms. There are strong antiperspirants on the market that will help with sweating if you sweat a lot, they can be bought in most pharmacies and grocery stores for a couple of bucks. I'll apply my antiperspirant liberally if I'm going to be somewhere warm or somewhere my arms are going to be motion restricted like on a plane. It's courtesy to others, plus I don't like the smell of B.O.
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Old Jan 31, 2020, 9:57 am
  #45  
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Originally Posted by USA_flyer
After a shower, you need to add deodorant and anti-antiperspirant to your underarms. There are strong antiperspirants on the market that will help with sweating if you sweat a lot, they can be bought in most pharmacies and grocery stores for a couple of bucks. I'll apply my antiperspirant liberally if I'm going to be somewhere warm or somewhere my arms are going to be motion restricted like on a plane. It's courtesy to others, plus I don't like the smell of B.O.
Particularly at MIA (my home airport) the walk from Security to the AC (and some of the gates) can be a jaunt. I prefer walking for the exercise. I by habit walk very fast so I always carry items to "freshen up" for that mild sweat I might break. Also, if I'm taking an evening flight and there's a shower at the AC I will shower. I realize that these people did not have that second option.

None of us know whether in fact they smelled or didn't smell. In in fact they did they are adults. As an adult you are responsible for having appropriate hygiene in a public place.

I realize a few FAs and GAs are on ego trips. I don't argue with them, it's not worth it not to mention being denied boarding/kicked off a flight.
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