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ARCHIVE: 2017 HELP DESK: MileSAAver / SAAver award questions, assistance

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Old Jan 6, 2019, 2:14 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: JDiver
ARCHIVE: 2017 HELP DESK: MileSAAver / SAAver Award Availability - Help, Assistance & Discussion

The current thread can be read here.


Some of you might have found your thread merged into this "consolidated" thread. If your desire is to become thoroughly familiar with the knowledge that has been accumulated about the process for acquiring MileSAAver awards feel free to read this entire thread. If you only want the assistance from those who have the knowledge your request has been merged at the end. Feel free to wait for a forthcoming answer.

If you have reached this thread by using the search process you have the same choices as above. Read the thread and become knowledgeable or post at the end and wait for a forthcoming answer.

thanks
~magic111


NOTE: for more detailed fare rules, see AA oneworld & Other Airline Partner Award information, rules (master thd)

Awards can generally be held for five days; five day extensions require continued availability of your flights and generating a new award booking and five day hold.

Though AA can start releasing awards 331 days from the desired flight date (even though some other airlines might make award seats available to their members 355 days out), it’s very likely award seats may be released a few days after that. If seats aren’t sold and Revenue Management algorithms signify slow sales, more seats might be released going forward.


Airlines that can be booked for award travel on aa.com

oneworld alliance airline partners
  • AA - American Airlines
  • BA - British Airways (awards incur significant YQ surcharge)
  • AY - Finnair
  • IB - Iberia
  • QF - Qantas
  • QR - Qatar Airways
  • RJ - Royal Jordanian Airlines
  • S7 - S7 Airlines
  • UL - Sri Lankan Airlines
other airline partners
  • 9K - Cape Air (but only certain cities)
  • TN - Air Tahiti Nui
  • AS - Alaska Airlines
  • EY - Etihad
  • HA - Hawaiian Airlines


All others must be requested by telephone; see Note below.

NOTE: To search for partner awards, go to advanced search from the awards search or home page and select all airlines.


Full list of oneworld airline partners (and their affiliates)
  • AA - American Airlines
  • BA - British Airways (Cityflyer, Comair, OpenSkies, Sun-Air of Scandinavia)
  • CX - Cathay Pacific (Dragonair)
  • AY -Finnair (Flybe)
  • IB - Iberia (Air Nostrum, Iberia Express)
  • JL - Japan Airlines (JAL Express, J-Air, Japan Transocean Air)
  • LA- LAN Airlines (LAN Argentina, LAN Ecuador, LAN Express, LAN Colombia, LAN Peru only, merging with JJ to LATAM)
  • MH - Malaysia Airlines
  • QF - Qantas Airways (QantasLink, Jetconnect)
  • QR - Qatar Airways
  • RJ - Royal Jordanian Airlines
  • S7 - S7 Airlines (Globus) (excludes Siberia / far eastern Russia awards)
  • UL - SriLankan Airlines
  • JJ - TAM Airlines (merging with LA to LATAM)

When you do call, you might want to search for award space on the flights you want and tell the agent about those flights; sometimes AA agents won't find award seats unless they search by segment.

When using other airline web sites or tools to search for award availability, it’s best to do so by segment rather than by trip. E. g. BA May show availability SAN-LHR and LHR-AMS, but not SAN-AMS. And in some instances (EY, FJ, etc.) AA US may not see availability that AA Australia or New Zealand might see.

Full list of additional airline partners offering award redemptions
  • TN - Air Tahiti Nui
  • AS - Alaska Airlines/Horizon Air
  • 9K - Cape Air
  • EY - Etihad Airways
  • FJ - Fiji Airways
  • GF - Gulf Air
  • HA - Hawaiian Airlines


NOTE: Ticketing charge


Code:
oneworld Partners Award Fare Codes First-Business-Economy
 --------------------------------------------------------
 AA - American Airlines Z U T
 --------------------------------------------------------
 AY – Finnair U X
 --------------------------------------------------------
 BA – British Airways Z U X
 --------------------------------------------------------
 CX – Cathay Pacific Z U T
 KA - DragonAir
 --------------------------------------------------------
 IB – Iberia U X
 --------------------------------------------------------
 JL – Japan Airlines (Intl) Z U T
 JL – Japan Airlines (Dom) Z D S
 --------------------------------------------------------
 LATAM Group
 JJ - TAM Airlines O I X
 LA – LAN Chile Z U T
 XL - LAN Ecuador
 LP - LAN Peru
 4M - LAN Argentina
 --------------------------------------------------------
 MH - Malaysia Airlines P U X
 --------------------------------------------------------
 QF - QANTAS Airways P U X
 --------------------------------------------------------
 QR - Qatar Airways Z U X
 --------------------------------------------------------
 RJ – Royal Jordanian U X
 --------------------------------------------------------
 S7 – S7 Airlines U E
 --------------------------------------------------------
 UL - SriLankan Airlines
 --------------------------------------------------------
 
 Other Partners First Business Economy
 --------------------------------------------------------
 FJ – Fiji Airways U X
 --------------------------------------------------------
 TN – Air Tahiti Nui F for Business U for Economy
 --------------------------------------------------------
 AS – Alaska Airlines A W
 --------------------------------------------------------
 LY – El Al Israel P X E
 --------------------------------------------------------
 EY - Etihad O I N
 --------------------------------------------------------
 HA – Hawaiian Airlines D T
 --------------------------------------------------------
Effective February 16, 2015, a Reservations Ticketing Service Charge of $30.00 for domestic itineraries and $40.00 for international itineraries will be applied by AA Reservations when ticketing award reservations that can be booked on aa.com. The charge is waived for award reservations that cannot be booked on aa.com including reduced mileage awards, and for Executive Platinums. N.B. Executive Platinums booking award for non-EP will pay the service charges.
NOTE: Rather than release SAAver Awards at 330 days out, AA generally delays 48 hours after the 330 day time period has begun, at or about midnight Central time.

Other rules that may affect your awards:

Award Rules

American Airlines Awards are valid for travel on flights that are marketed and operated by AA (no codeshares). These awards can be booked online at AA.com.

oneworld and Other Airline awards are valid for travel on AA and any of its partner airlines, and can include travel on multiple partners. Many of these awards must be booked over the phone, and will not incur a Ticketing Service Charge (waived for EXPs in any case) if they cannot be booked online.
Up to four one-way awards can be booked on a single PNR. Codeshares are not bookable as Awards.

MPM or Maximum Permitted Miles: A Fare or award may not exceed the most direct routing by more than 25% (unless the fare routing includes a ticketed point deduction (essentially a miles allowance that extends MPM). See MPM / Maximum Permitted Mileage & Ticketed Point Deductions (merged threads).

Stopovers and Connections

Stopovers are no longer allowed on AA awards. Stopovers will require multiple awards.

Connections are limited to two connections / three flight segments for domestic awards, and three connections / four flight segments for international awards as of Aug 2017. Link

Domestic Connections must be under 4 hours for domestic flights, with some exceptions: "LIFO" (Last In - First Out connections are generally allowed.

Hawaii itinerary: Effective on 14 Jul 2014 on an all-AA-metal award itinerary, you now have up to 18 hours to connect when traveling to/from Hawaii. NOTE: Hawaii interisland connections must be separate awards and can not be included as part of a mainland-island award.

International Connections must generally not exceed 23:59 hours. Some leeway has occasionally been granted when connecting flights are not daily. If the itinerary includes an international flight, the rules for international connections apply. Link to these courtesy of JonNYC.

If there is a non-stop flight that departs after the 4h / 23h59m windows and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight. It may be difficult getting some agents to book this.

"Most Significant Carrier" rule: To price as a single award, AAdvantage requires the most significant carrier to publish a cash fare (non-constructed) between the origin and destination. Airline MSC (e.g. DFW-SFO-HKG-BKK, CX SFO-HKG is the prevailing or most significant carrier) would have to have a published fare from XXX to YYY that allows travel on all included airlines, and routing that you want. If the MSC only offers constructed fares between your desired origin and destination, AA will price this as two awards.

Constructed fares: Another rule disallows awards where the fare must be constructed (also referred to as "YY"): Using a partner, the trip will require two awards if the governing carrier (e,g. airline operating on the major route, such as transpacific carrier) doesn't publish a through fare that includes the award's proposed origin and destination that allows the carriers proposed.

See this thread about examples using TN.

Married Segment Logic - a prospective trip may be available when searching segment by segment, yet not be bookable through from origin to destination. When selling seats for through flights and the desired inventory is not available, you cannot opt to sell the flight point-to-point. If sold point-to-point, the error response MULTIPLE SEGMENTS FOR SAME FLIGHT - SELL AS ONE SEGMENT will be received, indicating this booking is not allowed. Overriding the error check by ending the PNR twice is not acceptable.

See Award with available segments not bookable? (Married Segment issues)
Resources

NOTE: New award charts are posted on AA.com from time to time. See the American Airlines charts here and the oneworld and partner award charts here.
Some airlines or areas have different, extra or special characteristics for securing awards. See

aa.com Basic (front page) vs Advanced Award Search Results (abbreviated results for front page search vs. Advanced award search)

AAdvantage awards to / from Australia, New Zealand link

AAdvantage awards to the Galápagos Islands, Ecuador link

AAdvantage awards on Air Tahiti Nui link

AAdvantage awards using British Airways incurring (avoiding) high fees link

AAdvantage award on Cathay Pacific (and Cathay Dragon) link

AAdvantage awards using Etihad Airways link

AAdvantage awards using Fiji Airways link

AAdvantage awards using Japan Airlines link

AAdvantage awards using Qantas Airways link

AAdvantage awards on S7 (Siberian) Airlines link
Awards assistance tools: Use at your own risk; may not be up to date. These are not recommendations.
  • Check this oneworld interactive map and timetable by Innosked to see potential routes.

  • British Airways Executive Club: You can sign up for British Airways Executive Club, Japan Airlines JAL Mileage Bank or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. BA in particular is prone to show "phantom" availability.

  • Award booking services - list and reviews (FT thread)

  • Award Nexus: It's easy to do your experiments for some free browsing (click "more signup options" under the green Purchase button to sign up with your FlyerTalk login info). You might want to run each segment rather than origin to destination.


    Originally Posted by sdsearch
    ...Award Nexus is free (up to a point) for FlyerTalk users. Click "more signup options" under the green Purchase button to sign up for free as a FlyerTalk member.


    What I like about Award Nexus is it has a much nicer user interface than BA and lets you choose whether to search through BA and/or QF, and as you can see each of those may give somewhat different results.


    The "cost" to do all these searches once was a total of 12 points, and you get 200 points free when you signup, and then every 90 days you can reload 100 more points for free (once you're below 10 points). So that gives an idea of how many searches could do free...


  • AwardAce: Compare Award Redemptions Across Airlines In Seconds

  • AwardHacker: "a tool we build to tell you how to travel with the least miles"

  • Award Nexus: which can search availability but can't determine cost, with FT member free limited use

  • Economical Excursionist's Tools: compare Frequent Flyer Mile Redemptions

  • ExpertFlyer is a common tool used on FT. There is a $99.99 annual fee, monthly fee and five day trial

  • Great Circle Mapper is useful for calculating distance and MPM (Maximum Permitted Mileage)

  • You can try PEX+ (currently in beta), which will even tell you how many miles you'll need, though it draws data from aa.com and S7 so it can't reveal awards that can not be seen on those sites.

  • Travel Codex Award Maximiser commercial blog


Also see:

aa.com Basic (front page) vs Advanced Award Search Results

Phantom / false AA award availability with AA partners (consolidated)

oneworld and Other Airline (Partner) Awards info, rules 2014 on

Help with British Airways / BA surcharge / YQ (AA award on BA, consolidated) (Awards using BA incur significant "YQ" surcharges.)

UK APD / Air Passenger Duty charged for UK departures[/quote] (Flights originating in the UK other than INV or BFS - or connections 24:00 or over - incur UK Air Passenger Duty excise taxes.)

MileSAAver / SAAver award reduction / scarcity >= Aug 2011 onward (consolidated)

Older posts from 2017 have been archived to: this archive thread

Older posts from 2016 have been archived to: this archive thread

Older posts through 2015 have been archived to: this archive thread
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ARCHIVE: 2017 HELP DESK: MileSAAver / SAAver award questions, assistance

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Old Oct 16, 2017, 12:30 am
  #1006  
FlyerTalk Evangelist
 
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Originally Posted by flaminkokid
We want to go Barcelona to ORD business class in April using American frequent miles (milesaver). How can we avoid going through Heathrow? It seems like they all connect in Heathrow therefore adding the British exit tax. Thanks for any insights.
eileen
If connecting in UK, you don't pay the exit tax.
The bigger issue are the fuel surcharges you pay if flying BA.
mvoight is offline  
Old Oct 16, 2017, 12:30 am
  #1007  
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Posts: 21,422
Originally Posted by flaminkokid
We want to go Barcelona to ORD business class in April using American frequent miles (milesaver). How can we avoid going through Heathrow? It seems like they all connect in Heathrow therefore adding the British exit tax. Thanks for any insights.
eileen
If connecting in UK, you don't pay the exit tax.
The bigger issue are the fuel surcharges you pay if flying BA.
mvoight is offline  
Old Oct 16, 2017, 11:30 am
  #1008  
 
Join Date: Jun 2008
Programs: AA EXP, National Exec
Posts: 86
Thumbs up

Here's an (interesting) update on my ORD-LHR flights I posted about previously:

Recall, I was in the midst of booking ORD-MAD-LHR for next July on IB in U MilesAAver. I had 4 awards held 2x2 in separate PNRs that I put on hold 3 days apart. I go to book all 4 on Day 5 of the first hold and the first hold had been cancelled!!! I didn't cancel it. I call AAdvantage and turns out Iberia notified AA that that hold would be cancelled at end of Day 2 unless ticketed. Rep could see this in PNR notes. But I was never notified. We went ahead and 'ticketed' (not sure if that's the right word) the second hold to secure it and rep sends notice to 'AA/IB liaison' for inquiry.

Long story short (right), liaison is able to claw back cancelled hold (albeit MAD-LHR portion on earlier flight than other PNR). In the meantime, I find & hold 3 U seats on AA DFW-LHR (yay 77W!). Liaison calls me to ask if I want to ticket IB flights because IB gave her a deadline, and I tell her of my DFW-LHR hold. She works her magic and makes happen 4 Z seats ORD-DFW (she said she could do it because of my cancelled IB hold kerfuffle {my word, not hers}).

In the end, I have 2 PNRs: 3 seats MilesAAver Z & U ORD-DFW-LHR and 1 seat MilesAAver Z & coach ORD-DFW-LHR, with the hopes that another U seat DFW-LHR would show up before next July. I spent all evening teasing my husband about how he is in coach for the DFW-LHR flight! The next day another U seat DFW-LHR for my DH came up, so I was able to change his reservation. But I am still teasing him that I could change that back to coach if he's not nice to me!!! LOL!!

So, I got all 4 of us ORD-DFW-LHR on AA metal in Z&U, with TATL on a 77W. MilesAAver FTW!! And I saved a few $$$, because the IB flights were $144.xx each and the AA flights are $5.60 each.

Kudos to the AA liaison who worked my inquiry!!

Last edited by Perdita; Oct 16, 2017 at 11:58 am Reason: corrected the seat classes
Perdita is offline  
Old Oct 16, 2017, 11:30 am
  #1009  
 
Join Date: Jun 2008
Programs: AA EXP, National Exec
Posts: 86
Thumbs up

Here's an (interesting) update on my ORD-LHR flights I posted about previously:

Recall, I was in the midst of booking ORD-MAD-LHR for next July on IB in U MilesAAver. I had 4 awards held 2x2 in separate PNRs that I put on hold 3 days apart. I go to book all 4 on Day 5 of the first hold and the first hold had been cancelled!!! I didn't cancel it. I call AAdvantage and turns out Iberia notified AA that that hold would be cancelled at end of Day 2 unless ticketed. Rep could see this in PNR notes. But I was never notified. We went ahead and 'ticketed' (not sure if that's the right word) the second hold to secure it and rep sends notice to 'AA/IB liaison' for inquiry.

Long story short (right), liaison is able to claw back cancelled hold (albeit MAD-LHR portion on earlier flight than other PNR). In the meantime, I find & hold 3 U seats on AA DFW-LHR (yay 77W!). Liaison calls me to ask if I want to ticket IB flights because IB gave her a deadline, and I tell her of my DFW-LHR hold. She works her magic and makes happen 4 Z seats ORD-DFW (she said she could do it because of my cancelled IB hold kerfuffle {my word, not hers}).

In the end, I have 2 PNRs: 3 seats MilesAAver Z & U ORD-DFW-LHR and 1 seat MilesAAver Z & coach ORD-DFW-LHR, with the hopes that another U seat DFW-LHR would show up before next July. I spent all evening teasing my husband about how he is in coach for the DFW-LHR flight! The next day another U seat DFW-LHR for my DH came up, so I was able to change his reservation. But I am still teasing him that I could change that back to coach if he's not nice to me!!! LOL!!

So, I got all 4 of us ORD-DFW-LHR on AA metal in Z&U, with TATL on a 77W. MilesAAver FTW!! And I saved a few $$$, because the IB flights were $144.xx each and the AA flights are $5.60 each.

Kudos to the AA liaison who worked my inquiry!!
Perdita is offline  
Old Oct 17, 2017, 6:08 am
  #1010  
 
Join Date: Feb 2013
Location: DCA
Posts: 7,769
OP, you should take the advice given and go with an Iberia award. Personally I rather enjoy their business class product; decent seat, good food and wine in my experience, nice lounge in their MAD hub.

You can see this availability using AA.com; just uncheck "British Airways" from the search results box. Or you can create a free BA account to check with more certainty (BA.com searches are more robust, as JDiver notes).

I went ahead and took a look at availability for Iberia business class on the MAD-ORD route and if the results are to be believed, if you have +/- 1 day schedule flexibility you and your companion should not have difficulty finding award seats at any point during the month of April.

You can connect BCN-MAD using one of several early morning Iberia flights with plenty of time in the lounge before your Chicago flight, or if you have more time, why not take the very comfortable Renfe high-speed train (first class runs about $100/person) and spend a couple days in Madrid?

I've booked this same award, albeit a year or so ago, so I can't speak to issues with AAgents having trouble booking - give it a shot on the website and then the phone if that doesn't work. I think it should be doable. For kicks, I just took a dummy booking on this route as far as the payment screen on AA.com and it didn't error out; usually my experience is that phantom awards will let you know before then. Good luck.
arlflyer is offline  
Old Oct 17, 2017, 6:08 am
  #1011  
 
Join Date: Feb 2013
Location: DCA
Posts: 7,769
OP, you should take the advice given and go with an Iberia award. Personally I rather enjoy their business class product; decent seat, good food and wine in my experience, nice lounge in their MAD hub.

You can see this availability using AA.com; just uncheck "British Airways" from the search results box. Or you can create a free BA account to check with more certainty (BA.com searches are more robust, as JDiver notes).

I went ahead and took a look at availability for Iberia business class on the MAD-ORD route and if the results are to be believed, if you have +/- 1 day schedule flexibility you and your companion should not have difficulty finding award seats at any point during the month of April.

You can connect BCN-MAD using one of several early morning Iberia flights with plenty of time in the lounge before your Chicago flight, or if you have more time, why not take the very comfortable Renfe high-speed train (first class runs about $100/person) and spend a couple days in Madrid?

I've booked this same award, albeit a year or so ago, so I can't speak to issues with AAgents having trouble booking - give it a shot on the website and then the phone if that doesn't work. I think it should be doable. For kicks, I just took a dummy booking on this route as far as the payment screen on AA.com and it didn't error out; usually my experience is that phantom awards will let you know before then. Good luck.
arlflyer is offline  
Old Oct 17, 2017, 10:13 am
  #1012  
 
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,112
You could try routing via DUB if there is no availability to your taste on other routes.

You can try searching on BA's website (if it is having a "working" day) for award availability on Iberia, that should be bookable with AA by phone if necessary.

Via MAD remains the most reasonable option, as discussed above.

I checked several days in mid April and found seats in premium economy and business BCN-MAD-ORD.
flatlander is offline  
Old Oct 17, 2017, 10:13 am
  #1013  
 
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,112
You could try routing via DUB if there is no availability to your taste on other routes.

You can try searching on BA's website (if it is having a "working" day) for award availability on Iberia, that should be bookable with AA by phone if necessary.

Via MAD remains the most reasonable option, as discussed above.

I checked several days in mid April and found seats in premium economy and business BCN-MAD-ORD.
flatlander is offline  
Old Oct 18, 2017, 2:59 pm
  #1014  
 
Join Date: Aug 2007
Location: BNA and FLL
Programs: National Executive Elite, IHG Diamond Elite, Hilton Gold, SW A List, Marriott Gold
Posts: 964
I searched the thread and couldn't find an answer. I currently have a award flight on hold and the hold expires tomorrow.

My question is, if I cancel the hold right now will the seats go back into award inventory immediately and can I put them back on hold right away? Or is there no guarantee that they will go back into award inventory?

I need a few more days hold to make sure I can get the time off work but I don't want to lose out on this flight.
MSP_Monopoly is offline  
Old Oct 18, 2017, 2:59 pm
  #1015  
 
Join Date: Aug 2007
Location: BNA and FLL
Programs: National Executive Elite, IHG Diamond Elite, Hilton Gold, SW A List, Marriott Gold
Posts: 964
I searched the thread and couldn't find an answer. I currently have a award flight on hold and the hold expires tomorrow.

My question is, if I cancel the hold right now will the seats go back into award inventory immediately and can I put them back on hold right away? Or is there no guarantee that they will go back into award inventory?

I need a few more days hold to make sure I can get the time off work but I don't want to lose out on this flight.
MSP_Monopoly is offline  
Old Oct 18, 2017, 3:12 pm
  #1016  
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Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,498
Originally Posted by MSP_Monopoly
I searched the thread and couldn't find an answer. I currently have a award flight on hold and the hold expires tomorrow.

My question is, if I cancel the hold right now will the seats go back into award inventory immediately and can I put them back on hold right away? Or is there no guarantee that they will go back into award inventory?

I need a few more days hold to make sure I can get the time off work but I don't want to lose out on this flight.
There is no guarantee they will go back into award inventory.
JJeffrey is offline  
Old Oct 18, 2017, 3:12 pm
  #1017  
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Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,498
Originally Posted by MSP_Monopoly
I searched the thread and couldn't find an answer. I currently have a award flight on hold and the hold expires tomorrow.

My question is, if I cancel the hold right now will the seats go back into award inventory immediately and can I put them back on hold right away? Or is there no guarantee that they will go back into award inventory?

I need a few more days hold to make sure I can get the time off work but I don't want to lose out on this flight.
There is no guarantee they will go back into award inventory.
JJeffrey is offline  
Old Oct 18, 2017, 8:42 pm
  #1018  
 
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,503
Originally Posted by MSP_Monopoly
I searched the thread and couldn't find an answer. I currently have a award flight on hold and the hold expires tomorrow.

My question is, if I cancel the hold right now will the seats go back into award inventory immediately and can I put them back on hold right away? Or is there no guarantee that they will go back into award inventory?

I need a few more days hold to make sure I can get the time off work but I don't want to lose out on this flight.
Check for current inventory for the same routing.
1. If it exists, open a second browser, cancel the old reservation and quickly book the second one. Alternatively, it should be possible to call, ask agent to extend the hold.
2. If there is no additional availability, get ready to play cat and mouse with revenue management - particularly if there is a connection, multiple passengers. It may be necessary to wait a day or more for availability to reopen, fewer seats - or not at all.

If the trip is important, award is a very good value, I would book it, pay the redeposit fee if work does not cooperate.
diver858 is offline  
Old Oct 18, 2017, 8:42 pm
  #1019  
 
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,503
Originally Posted by MSP_Monopoly
I searched the thread and couldn't find an answer. I currently have a award flight on hold and the hold expires tomorrow.

My question is, if I cancel the hold right now will the seats go back into award inventory immediately and can I put them back on hold right away? Or is there no guarantee that they will go back into award inventory?

I need a few more days hold to make sure I can get the time off work but I don't want to lose out on this flight.
Check for current inventory for the same routing.
1. If it exists, open a second browser, cancel the old reservation and quickly book the second one. Alternatively, it should be possible to call, ask agent to extend the hold.
2. If there is no additional availability, get ready to play cat and mouse with revenue management - particularly if there is a connection, multiple passengers. It may be necessary to wait a day or more for availability to reopen, fewer seats - or not at all.

If the trip is important, award is a very good value, I would book it, pay the redeposit fee if work does not cooperate.
diver858 is offline  
Old Oct 18, 2017, 10:00 pm
  #1020  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Originally Posted by MSP_Monopoly
I searched the thread and couldn't find an answer. I currently have a award flight on hold and the hold expires tomorrow.

My question is, if I cancel the hold right now will the seats go back into award inventory immediately and can I put them back on hold right away? Or is there no guarantee that they will go back into award inventory?

I need a few more days hold to make sure I can get the time off work but I don't want to lose out on this flight.
I believe a couple of members have called and requested an extension. I'm not sure how likely this would be today, but you'll never know if you don't try.
JDiver is offline  


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