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ARCHIVE: 2015-16 Award change date change route all changes

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Old Jan 5, 2019, 6:11 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: JDiver
Voluntary Award Changes Questionsfor carrier, co-terminal, date, destination, add / drop a segment, origin, routing, cancellation AAnytime <-> MileSAAver and other changes

See the current thread here, please.


NOTE: For involuntary award changes (caused by the operating carriers), see Involuntary Award Changes / What To Do (merged threads).

Ordinarily, one must call to request or make changes to award tickets.

Award changes, ordinary

NOTE: More extensive listing of terms and conditions are listed in oneworld and other all partner awards rules, Information 2015 on

Award carrier, connection, date or routing changes: As long as origin and destination (but read on for exceptions such as first / last segment) remain the same, change / award redeposit fees are usually waived for awards under certain circumstances when date, connection, routing or carrier changes are made But:
Airline / carrier changes incur no change or redeposit fees as long as you do not try to change between all AA oneworld airlines and non-oneworld airlines or vice versa.

E.g. an AA award such as SEA-HNL-SYD using AS can not be changed to use JL without requiring award redeposit. An award using AA LAX-HKG can be changed to JL via NRT or CX Without redeposit ing miles.

If Maximum Permitted Miles (usually 125% of the most direct available routing) for an award is exceeded, two awards may be charged

or

MSC fare requirements: The most significant or prevailing carrier, usually the one with the transoceanic sector, must offer an unconstructed fare between desired origin and destination; if a fare would require "married segments", two awards may be required.
Award validity: Awards must be used within one year of original booking. For travel beyond that, the award miles will have to be redeposited and new awards secured.

Award cancellations can be by phone or online, but online cancellation requires separate action to reinstate the miles. Canceling online does not request or result in miles redeposit.

Award miles reinstatement: Redeposit fees are waived for Executive Platinum members. See here for more information on award miles reinstatement.

"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes and fees imposed by the new fare, the passenger is charged for those.)

Co-terminals: For award purposes, there are no co-terminals; changing co-terminal airports (MIA and FLL, PBI; JFK, LGA, EWR etc.) will incur a $150 change fee. See this thread for detail on award miles redeposit.

An award using AS, FJ, HA or TN to South Pacific (e.g. AKL, SYD) can not be changed to AA or QF without requiring award redeposit (or vice versa).

Dropping segments: Awards made on AA or / and "all partner" carriers will allow changes mentioned above without requiring redeposit fees. Instances of dropping an origin segment can be allowed, or a final segment - as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards); changing the mileage (miles required) of the award claimed or the number of awards claimed.

Segments can be dropped as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards). If you are refused, refer agents to the in-house memo/advisory dated 02/03/11 entitled "Dropping OWFA segments." (guv1976)

As JonNYC posted:

This document was current as of December 2014:

For permitted changes and fees, see this post in the airline partner award thread.

See TravelingBetter.com here and illustrations here.

If the award is AA and oneworld, changes may be made as long as the main / governing /Most Significant Carrier makes an unconstructed fare on the award routing and the governing fare's carrier is not changed to one not offering such a fare.

Close-in booking fee: Changes made to bring travel to under 21 days from award issue will incur close-in booking fees of $75.

Schedule changes: On international awards, schedule changes of two hours or longer, or those breaking connections by bringing them below MCT / minimum connection times, flight cancellations, generally may be cancelled and redeposited without fees, or engender greater flexibility in changes. With AA awards, it is possible award seating may be opened when there is none; with partners, AA can appeal to the Liaison to the partner to open seating in these cases (the partner airline may or may not grant the exception requested). Equipment change constitutes a schedule change and you will be able to get the fee waived pre this thread: http://www.flyertalk.com/forum/ameri...solidated.html

Partner changes: If the award includes non-oneworld partners such as AS, EY, FJ or TN, or a oneworld carrier award is changed to include a non-oneworld carrier, or vice versa, significant fees will be incurred ($150).

"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes abd fees imposed by the new fare, the passenger is charged for those.)



Changes that require different award type -

Changes to the itinerary which involve different AAdvantage award(s) than originally ticketed require a reinstatement of the original award ticket, payment of the applicable award reinstatement charge (see below), and a new award ticket issued (waived for AAdvantage Executive Platinum members using miles from their account). However, SAAver awards canceled for AAnytime awards, or changing to a higher class of service, will not incur redeposit fees.

Changes to your outbound travel date, resulting in a departure within 21 days -

Close-in booking fee: A $75 USD award processing charge will apply for a confirmed change to the date on an AAdvantage MileSAAver and AAnytime award ticket if the change results in a new outbound travel date that is within 21 days of the original booking date (waived for AAdvantage elite members using miles from their account).

Contact AAdvantage Reservations to change your itinerary, pay the applicable charge and have your ticket reissued prior to travel.

Canceling Awards / Reinstating Award Tickets
(Waived for AAdvantage Executive Platinum members using miles from their account)

Award class changes: MileSAAver to AAnytime changes generally incur no fees; conversely, AAnytime to MileSAAver awards generally will.

Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged (but some government required fees such as UK Air Passenger Duty, airport passenger facility fees, etc. may change).

Redepositing awards incurs a fee of $150 other than for Executive Platinum members redepositing to their accounts. If two or more awards are being redeposited to the same account at the same time, the fees are $150 for the first award, $25 for every award thereafter. Note the awards do not have to share the same PNR, though some less knowledgeable agents will insist so.

Note: given a 120 hr / 5 day hold is offered, there is no right to “Free” cancellation (without redeposit) within 24 hours of securing the award. OTOH, mere date changes to a year from Booking are free of charge in most instances.

Please see: State of the award reinstatement fee (Nov 2015 - clarifying)

FAQ: Cancel award ticket / cancellation (time frame, taxes, etc.) (merged threads)


Link to 2012-2014 archive of older posts on this topic




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ARCHIVE: 2015-16 Award change date change route all changes

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Old Oct 17, 2016, 10:11 am
  #1246  
 
Join Date: Dec 2004
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Originally Posted by vballny23
I saw this in the Wiki on 1st page:

Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged

But, if I am booked on an economy anytime award in Y fare (27,500 miles) and see they have opened up Business saver Awards for 25,000 miles under a U fare, I was told there is a fee of $150 since despite "upgrade", it's less miles redeemed. I was going to HUCA, but figured I would ask the experts if that was correct??

Thanks
I had the same experience.
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Old Oct 17, 2016, 10:28 am
  #1247  
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Originally Posted by vballny23
I saw this in the Wiki on 1st page:

Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged

But, if I am booked on an economy anytime award in Y fare (27,500 miles) and see they have opened up Business saver Awards for 25,000 miles under a U fare, I was told there is a fee of $150 since despite "upgrade", it's less miles redeemed. I was going to HUCA, but figured I would ask the experts if that was correct??

Thanks
Yes it's correct.
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Old Oct 17, 2016, 1:27 pm
  #1248  
 
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Originally Posted by vballny23
I saw this in the Wiki on 1st page:

Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged

But, if I am booked on an economy anytime award in Y fare (27,500 miles) and see they have opened up Business saver Awards for 25,000 miles under a U fare, I was told there is a fee of $150 since despite "upgrade", it's less miles redeemed. I was going to HUCA, but figured I would ask the experts if that was correct??

Thanks
Correct, because you're moving to a different award type. There is no fee to "up-fare" a sAAver Y to sAAver J/F, or AAnytime Y to AAnytime J/F. If you're going from AAnytime Y to sAAver J, even though it may be more miles, your AAnytime award must be cancelled/redeposited, and then a new sAAver award issued.
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Old Oct 18, 2016, 12:28 pm
  #1249  
 
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Originally Posted by akcae
Correct, because you're moving to a different award type. There is no fee to "up-fare" a sAAver Y to sAAver J/F, or AAnytime Y to AAnytime J/F. If you're going from AAnytime Y to sAAver J, even though it may be more miles, your AAnytime award must be cancelled/redeposited, and then a new sAAver award issued.
Thanks for the insight. So, if it is my family of 4 traveling this Thursday, I would have to decide if the following is worth it for a end cost of $250.

Pay $225 to get my miles refunded ($150+$25 X 3 other people). Then pay a $75 ticketing fee for close in booking fee. That comes to $300-$50 for 2 checked bags I would have in Y = $250.

But, instead of 27,500 miles for Y in economy, it would be 25,000 miles for J....thus saving me a total of 10,000 miles for the 4 people.


So, $250 for 10,000 miles back and my family of 4 to fly 737-800 in J as opposed to Y. Hmm...
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Old Oct 18, 2016, 12:31 pm
  #1250  
 
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Originally Posted by vballny23
Thanks for the insight. So, if it is my family of 4 traveling this Thursday, I would have to decide if the following is worth it for a end cost of $250.

Pay $225 to get my miles refunded ($150+$25 X 3 other people). Then pay a $75 ticketing fee for close in booking fee. That comes to $300-$50 for 2 checked bags I would have in Y = $250.

But, instead of 27,500 miles for Y in economy, it would be 25,000 miles for J....thus saving me a total of 10,000 miles for the 4 people.


So, $250 for 10,000 miles back and my family of 4 to fly 737-800 in J as opposed to Y. Hmm...
That's your math to do....
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Old Oct 18, 2016, 12:42 pm
  #1251  
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Originally Posted by vballny23
Thanks for the insight. So, if it is my family of 4 traveling this Thursday, I would have to decide if the following is worth it for a end cost of $250.

Pay $225 to get my miles refunded ($150+$25 X 3 other people). Then pay a $75 ticketing fee for close in booking fee. That comes to $300-$50 for 2 checked bags I would have in Y = $250.

But, instead of 27,500 miles for Y in economy, it would be 25,000 miles for J....thus saving me a total of 10,000 miles for the 4 people.


So, $250 for 10,000 miles back and my family of 4 to fly 737-800 in J as opposed to Y. Hmm...
You might call and see if you can get an agent t waive the $75 close-in ticketing fee. Not a great chance, but you have a pretty good argument for it.
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Old Oct 18, 2016, 12:43 pm
  #1252  
 
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Originally Posted by akcae
That's your math to do....
I didn't realize AA changed $75/each person on PNR, not total for close-in booking fee
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Old Oct 19, 2016, 6:46 am
  #1253  
 
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Follow-up/conclusion

Originally Posted by JonNYC
You might call and see if you can get an agent t waive the $75 close-in ticketing fee. Not a great chance, but you have a pretty good argument for it.
I took your advice and called and got incredibly lucky with my agent. Told her I was booked for 4 seats in Economy Y at 27,500 miles, but saw AA released 4 Business Saaver seats for 25,000 miles. She looked, saw the inventory, and then said typically there is a $150 fee to reinstate miles and rebook, but since I am upgrading to business (despite going to from Y fare to U fare), she will have them waive the fee.

So, not only was there no close-in booking fee of $75/ticket, but she waived the $150+ to reinstate miles fee. Clearly, this is opposite of what most people reported was going to/should have happened, so as always, YMMV.

The kicker is when i booked the 4 tickets in Feb16, the taxes and fees came to $276. For some reason, the new ticket fees came to $205, so I managed to get a refund of $70 to boot.

All in all, I am incredibly pleased (and surprised) with outcome.

Thanks all!!!
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Old Oct 19, 2016, 8:30 am
  #1254  
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Originally Posted by vballny23
I took your advice and called and got incredibly lucky with my agent. Told her I was booked for 4 seats in Economy Y at 27,500 miles, but saw AA released 4 Business Saaver seats for 25,000 miles. She looked, saw the inventory, and then said typically there is a $150 fee to reinstate miles and rebook, but since I am upgrading to business (despite going to from Y fare to U fare), she will have them waive the fee.

So, not only was there no close-in booking fee of $75/ticket, but she waived the $150+ to reinstate miles fee. Clearly, this is opposite of what most people reported was going to/should have happened, so as always, YMMV.

The kicker is when i booked the 4 tickets in Feb16, the taxes and fees came to $276. For some reason, the new ticket fees came to $205, so I managed to get a refund of $70 to boot.

All in all, I am incredibly pleased (and surprised) with outcome.

Thanks all!!!
Nice!! ^
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Old Oct 21, 2016, 10:38 pm
  #1255  
 
Join Date: Nov 2010
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Hi,

AA will let you buy segments in the same PNR as an award ticket. How does this affect the policies for changing the ticket? I found availability to get to/from Europe, but I can't find availability on AA for the domestic positioning flights.

E.g., let's I want to go from PHL to LHR and I found availability on Finnair MIA-HEL-LHR. AA will sell me the PHL-MIA ticket for cash and put it in the same PNR as the MIA-HEL-LHR ticket, which is great for through-checking bags, the baggage allowance, IRROPS, etc.

Will having the paid PHL-MIA segment affect my ability to change the award segments? Would I be able to change the routing or the dates (even if I'm willing to give up the paid segment)?

Any experience with this? Trying to figure out whether having the paid segment as part of the same PNR is worth it.
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Old Oct 22, 2016, 1:23 pm
  #1256  
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Originally Posted by cactus47
Hi,

AA will let you buy segments in the same PNR as an award ticket. How does this affect the policies for changing the ticket? I found availability to get to/from Europe, but I can't find availability on AA for the domestic positioning flights.

E.g., let's I want to go from PHL to LHR and I found availability on Finnair MIA-HEL-LHR. AA will sell me the PHL-MIA ticket for cash and put it in the same PNR as the MIA-HEL-LHR ticket, which is great for through-checking bags, the baggage allowance, IRROPS, etc.

Will having the paid PHL-MIA segment affect my ability to change the award segments? Would I be able to change the routing or the dates (even if I'm willing to give up the paid segment)?

Any experience with this? Trying to figure out whether having the paid segment as part of the same PNR is worth it.
You should be able to check bags through even if it is two PNRs. I can't see IIROPs being that different either. If you have any sort of status, baggage allowance shouldn't matter. If this were me, I book two tickets. But, I have status.
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Old Oct 22, 2016, 3:44 pm
  #1257  
 
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Posts: 352
Originally Posted by stc
You should be able to check bags through even if it is two PNRs. I can't see IIROPs being that different either. If you have any sort of status, baggage allowance shouldn't matter. If this were me, I book two tickets. But, I have status.
Are you sure they will through-check bags? What about this change in policy earlier in the year? https://www.flyertalk.com/forum/amer...aa-policy.html
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Old Oct 22, 2016, 5:18 pm
  #1258  
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Originally Posted by cactus47
Are you sure they will through-check bags? What about this change in policy earlier in the year? https://www.flyertalk.com/forum/amer...aa-policy.html
Well, I hadn't seen that. There are conflicting stories in that thread of what AA is willing to do.

(Another nail in the coffin of giving up on AA and just going back to my lifetime status on Delta / Skyteam ...)
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Old Oct 22, 2016, 5:24 pm
  #1259  
 
Join Date: Nov 2010
Posts: 352
Originally Posted by stc
Well, I hadn't seen that. There are conflicting stories in that thread of what AA is willing to do.

(Another nail in the coffin of giving up on AA and just going back to my lifetime status on Delta / Skyteam ...)
No kidding. If it weren't for that change in policy, I think you would be right that booking separate itineraries would be the way to go. (I'm a lowly gold, so the baggage allowance can work, even if it's not ideal.)

But I don't want to get to MIA on a delayed flight and miss my connection solely because I have to wait for bags, re-check them, and clear security again.

And of course finding the domestic segments to complete the award ticket seems to be impossible, even if I am willing to take a crazy routing. So I'm stuck with paying for a segment in an award ticket PNR.

Now I'm wondering what that does about my ability to change the routing, etc. for the award segments. Anyone have any ideas?
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Old Oct 23, 2016, 8:15 pm
  #1260  
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Before the devaluation I booked PER-xMEL-AUH on QF and EY. It is two separate awards (intra South Pacific and South Pacific to Middle East) but it is on one ticket and one PNR.

If I drop the PER-MEL leg will this be considered a change of origin, even though it's two separate awards?
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