Jan 5, 2019, 6:11 pm
Last edit by: JDiver
Voluntary Award Changes Questionsfor carrier, co-terminal, date, destination, add / drop a segment, origin, routing, cancellation AAnytime <-> MileSAAver and other changes
See the current thread here, please.
NOTE: For involuntary award changes (caused by the operating carriers), see Involuntary Award Changes / What To Do (merged threads).
Ordinarily, one must call to request or make changes to award tickets.
Award changes, ordinary
NOTE: More extensive listing of terms and conditions are listed in oneworld and other all partner awards rules, Information 2015 on
Award carrier, connection, date or routing changes: As long as origin and destination (but read on for exceptions such as first / last segment) remain the same, change / award redeposit fees are usually waived for awards under certain circumstances when date, connection, routing or carrier changes are made But:
Award cancellations can be by phone or online, but online cancellation requires separate action to reinstate the miles. Canceling online does not request or result in miles redeposit.
Award miles reinstatement: Redeposit fees are waived for Executive Platinum members. See here for more information on award miles reinstatement.
"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes and fees imposed by the new fare, the passenger is charged for those.)
Co-terminals: For award purposes, there are no co-terminals; changing co-terminal airports (MIA and FLL, PBI; JFK, LGA, EWR etc.) will incur a $150 change fee. See this thread for detail on award miles redeposit.
An award using AS, FJ, HA or TN to South Pacific (e.g. AKL, SYD) can not be changed to AA or QF without requiring award redeposit (or vice versa).
Dropping segments: Awards made on AA or / and "all partner" carriers will allow changes mentioned above without requiring redeposit fees. Instances of dropping an origin segment can be allowed, or a final segment - as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards); changing the mileage (miles required) of the award claimed or the number of awards claimed.
Segments can be dropped as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards). If you are refused, refer agents to the in-house memo/advisory dated 02/03/11 entitled "Dropping OWFA segments." (guv1976)
As JonNYC posted:
This document was current as of December 2014:
For permitted changes and fees, see this post in the airline partner award thread.
See TravelingBetter.com here and illustrations here.
If the award is AA and oneworld, changes may be made as long as the main / governing /Most Significant Carrier makes an unconstructed fare on the award routing and the governing fare's carrier is not changed to one not offering such a fare.
Close-in booking fee: Changes made to bring travel to under 21 days from award issue will incur close-in booking fees of $75.
Schedule changes: On international awards, schedule changes of two hours or longer, or those breaking connections by bringing them below MCT / minimum connection times, flight cancellations, generally may be cancelled and redeposited without fees, or engender greater flexibility in changes. With AA awards, it is possible award seating may be opened when there is none; with partners, AA can appeal to the Liaison to the partner to open seating in these cases (the partner airline may or may not grant the exception requested). Equipment change constitutes a schedule change and you will be able to get the fee waived pre this thread: http://www.flyertalk.com/forum/ameri...solidated.html
Partner changes: If the award includes non-oneworld partners such as AS, EY, FJ or TN, or a oneworld carrier award is changed to include a non-oneworld carrier, or vice versa, significant fees will be incurred ($150).
"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes abd fees imposed by the new fare, the passenger is charged for those.)
Changes that require different award type -
Changes to the itinerary which involve different AAdvantage award(s) than originally ticketed require a reinstatement of the original award ticket, payment of the applicable award reinstatement charge (see below), and a new award ticket issued (waived for AAdvantage Executive Platinum members using miles from their account). However, SAAver awards canceled for AAnytime awards, or changing to a higher class of service, will not incur redeposit fees.
Changes to your outbound travel date, resulting in a departure within 21 days -
Close-in booking fee: A $75 USD award processing charge will apply for a confirmed change to the date on an AAdvantage MileSAAver and AAnytime award ticket if the change results in a new outbound travel date that is within 21 days of the original booking date (waived for AAdvantage elite members using miles from their account).
Contact AAdvantage Reservations to change your itinerary, pay the applicable charge and have your ticket reissued prior to travel.
Canceling Awards / Reinstating Award Tickets
(Waived for AAdvantage Executive Platinum members using miles from their account)
Award class changes: MileSAAver to AAnytime changes generally incur no fees; conversely, AAnytime to MileSAAver awards generally will.
Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged (but some government required fees such as UK Air Passenger Duty, airport passenger facility fees, etc. may change).
Redepositing awards incurs a fee of $150 other than for Executive Platinum members redepositing to their accounts. If two or more awards are being redeposited to the same account at the same time, the fees are $150 for the first award, $25 for every award thereafter. Note the awards do not have to share the same PNR, though some less knowledgeable agents will insist so.
Note: given a 120 hr / 5 day hold is offered, there is no right to “Free” cancellation (without redeposit) within 24 hours of securing the award. OTOH, mere date changes to a year from Booking are free of charge in most instances.
Please see: State of the award reinstatement fee (Nov 2015 - clarifying)
FAQ: Cancel award ticket / cancellation (time frame, taxes, etc.) (merged threads)
Link to 2012-2014 archive of older posts on this topic
See the current thread here, please.
NOTE: For involuntary award changes (caused by the operating carriers), see Involuntary Award Changes / What To Do (merged threads).
Ordinarily, one must call to request or make changes to award tickets.
Award changes, ordinary
NOTE: More extensive listing of terms and conditions are listed in oneworld and other all partner awards rules, Information 2015 on
Award carrier, connection, date or routing changes: As long as origin and destination (but read on for exceptions such as first / last segment) remain the same, change / award redeposit fees are usually waived for awards under certain circumstances when date, connection, routing or carrier changes are made But:
Airline / carrier changes incur no change or redeposit fees as long as you do not try to change between all AA oneworld airlines and non-oneworld airlines or vice versa.
E.g. an AA award such as SEA-HNL-SYD using AS can not be changed to use JL without requiring award redeposit. An award using AA LAX-HKG can be changed to JL via NRT or CX Without redeposit ing miles.
If Maximum Permitted Miles (usually 125% of the most direct available routing) for an award is exceeded, two awards may be charged
or
MSC fare requirements: The most significant or prevailing carrier, usually the one with the transoceanic sector, must offer an unconstructed fare between desired origin and destination; if a fare would require "married segments", two awards may be required.
Award validity: Awards must be used within one year of original booking. For travel beyond that, the award miles will have to be redeposited and new awards secured.E.g. an AA award such as SEA-HNL-SYD using AS can not be changed to use JL without requiring award redeposit. An award using AA LAX-HKG can be changed to JL via NRT or CX Without redeposit ing miles.
If Maximum Permitted Miles (usually 125% of the most direct available routing) for an award is exceeded, two awards may be charged
or
MSC fare requirements: The most significant or prevailing carrier, usually the one with the transoceanic sector, must offer an unconstructed fare between desired origin and destination; if a fare would require "married segments", two awards may be required.
Award cancellations can be by phone or online, but online cancellation requires separate action to reinstate the miles. Canceling online does not request or result in miles redeposit.
Award miles reinstatement: Redeposit fees are waived for Executive Platinum members. See here for more information on award miles reinstatement.
"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes and fees imposed by the new fare, the passenger is charged for those.)
Co-terminals: For award purposes, there are no co-terminals; changing co-terminal airports (MIA and FLL, PBI; JFK, LGA, EWR etc.) will incur a $150 change fee. See this thread for detail on award miles redeposit.
An award using AS, FJ, HA or TN to South Pacific (e.g. AKL, SYD) can not be changed to AA or QF without requiring award redeposit (or vice versa).
Dropping segments: Awards made on AA or / and "all partner" carriers will allow changes mentioned above without requiring redeposit fees. Instances of dropping an origin segment can be allowed, or a final segment - as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards); changing the mileage (miles required) of the award claimed or the number of awards claimed.
Segments can be dropped as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards). If you are refused, refer agents to the in-house memo/advisory dated 02/03/11 entitled "Dropping OWFA segments." (guv1976)
As JonNYC posted:
This document was current as of December 2014:
For permitted changes and fees, see this post in the airline partner award thread.
See TravelingBetter.com here and illustrations here.
If the award is AA and oneworld, changes may be made as long as the main / governing /Most Significant Carrier makes an unconstructed fare on the award routing and the governing fare's carrier is not changed to one not offering such a fare.
Close-in booking fee: Changes made to bring travel to under 21 days from award issue will incur close-in booking fees of $75.
Schedule changes: On international awards, schedule changes of two hours or longer, or those breaking connections by bringing them below MCT / minimum connection times, flight cancellations, generally may be cancelled and redeposited without fees, or engender greater flexibility in changes. With AA awards, it is possible award seating may be opened when there is none; with partners, AA can appeal to the Liaison to the partner to open seating in these cases (the partner airline may or may not grant the exception requested). Equipment change constitutes a schedule change and you will be able to get the fee waived pre this thread: http://www.flyertalk.com/forum/ameri...solidated.html
Partner changes: If the award includes non-oneworld partners such as AS, EY, FJ or TN, or a oneworld carrier award is changed to include a non-oneworld carrier, or vice versa, significant fees will be incurred ($150).
"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes abd fees imposed by the new fare, the passenger is charged for those.)
Changes that require different award type -
Changes to the itinerary which involve different AAdvantage award(s) than originally ticketed require a reinstatement of the original award ticket, payment of the applicable award reinstatement charge (see below), and a new award ticket issued (waived for AAdvantage Executive Platinum members using miles from their account). However, SAAver awards canceled for AAnytime awards, or changing to a higher class of service, will not incur redeposit fees.
Changes to your outbound travel date, resulting in a departure within 21 days -
Close-in booking fee: A $75 USD award processing charge will apply for a confirmed change to the date on an AAdvantage MileSAAver and AAnytime award ticket if the change results in a new outbound travel date that is within 21 days of the original booking date (waived for AAdvantage elite members using miles from their account).
Contact AAdvantage Reservations to change your itinerary, pay the applicable charge and have your ticket reissued prior to travel.
Canceling Awards / Reinstating Award Tickets
(Waived for AAdvantage Executive Platinum members using miles from their account)
Award class changes: MileSAAver to AAnytime changes generally incur no fees; conversely, AAnytime to MileSAAver awards generally will.
Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged (but some government required fees such as UK Air Passenger Duty, airport passenger facility fees, etc. may change).
Redepositing awards incurs a fee of $150 other than for Executive Platinum members redepositing to their accounts. If two or more awards are being redeposited to the same account at the same time, the fees are $150 for the first award, $25 for every award thereafter. Note the awards do not have to share the same PNR, though some less knowledgeable agents will insist so.
Note: given a 120 hr / 5 day hold is offered, there is no right to “Free” cancellation (without redeposit) within 24 hours of securing the award. OTOH, mere date changes to a year from Booking are free of charge in most instances.
Please see: State of the award reinstatement fee (Nov 2015 - clarifying)
FAQ: Cancel award ticket / cancellation (time frame, taxes, etc.) (merged threads)
Link to 2012-2014 archive of older posts on this topic
ARCHIVE: 2015-16 Award change date change route all changes
Sep 19, 2016, 5:30 pm
#1231
Join Date: Sep 2001
Location: los angeles, calif.
Programs: Alaska Airlines Gold MVP
Posts: 7,170
Correct. You need to stay between LHR and DFW and you need to have all flights operated by AA. So you could do, for example, LHR-MIA-DFW.
Sep 19, 2016, 5:36 pm
#1232
Join Date: Apr 2010
Location: CUR
Posts: 2,170
I have read the Wiki, and think I know the answer to this question, but an American agent confused me on it. Have an award booking for two, DFW/EWR-JFK/LHR in business, all AA metal. It's next summer, so very little business inventory. It is the best I can do so far (did manage two business seats on the 77W non-stop on the return).
I had to do a phone res, as it is an overnight connection with airport change, and would not come up on AA.com. While chatting with the agent, I mentioned I would be watching for a better routing. She warned that if I included a partner carrier in the new routing, I would be charged the $150 fee for each ticket (ticketed from separate accounts).
I don't think she was correct, as long as I stay with Oneworld carriers, correct? So something like DFW/CDG on AA then BA to LHR should not be an issue?
I had to do a phone res, as it is an overnight connection with airport change, and would not come up on AA.com. While chatting with the agent, I mentioned I would be watching for a better routing. She warned that if I included a partner carrier in the new routing, I would be charged the $150 fee for each ticket (ticketed from separate accounts).
I don't think she was correct, as long as I stay with Oneworld carriers, correct? So something like DFW/CDG on AA then BA to LHR should not be an issue?
Sep 26, 2016, 8:12 pm
#1234
Join Date: Nov 2011
Posts: 30
Hi everyone - does anyone have experience with schedule change and what's allowed/what's not?
I have a partner award AA/JL Asia/US booked pre-deval. The JL partner segment had a schedule change that made the connection impossible. AA then changed my entire itinerary to something that doesn't work for me, without my permission. AA took away a segment that I had a JL and the award inventory is gone.
I'm trying to ask AA to open up seats on its own metal (there are AAnytime awards available), but agents have been telling me no or it requires a diff in miles. I'm also trying to ask AA to work through an alliance liaison.
With a schedule change, can AA issue even exchanges or waive the difference in miles? Do I have any other options? I don't want to redeposit miles because I will lose the pre-deval price.
Thanks in advance!
I have a partner award AA/JL Asia/US booked pre-deval. The JL partner segment had a schedule change that made the connection impossible. AA then changed my entire itinerary to something that doesn't work for me, without my permission. AA took away a segment that I had a JL and the award inventory is gone.
I'm trying to ask AA to open up seats on its own metal (there are AAnytime awards available), but agents have been telling me no or it requires a diff in miles. I'm also trying to ask AA to work through an alliance liaison.
With a schedule change, can AA issue even exchanges or waive the difference in miles? Do I have any other options? I don't want to redeposit miles because I will lose the pre-deval price.
Thanks in advance!
Sep 27, 2016, 9:25 am
#1235
Join Date: Aug 2013
Posts: 224
I have an award flight from HAN-HKG-JFK in CX business.
Is there a fee to drop the HAN-HKG flight? Alternatively, is there a fee to change to (let's say) PNH-HKG-JFK?
Is there a fee to drop the HAN-HKG flight? Alternatively, is there a fee to change to (let's say) PNH-HKG-JFK?
Sep 27, 2016, 3:28 pm
#1236
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,603
Since, in your particular case, dropping the first segment would change the award's country of origin, you would be subject to the change fee.
Sep 28, 2016, 5:40 am
#1238
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
Sep 28, 2016, 11:50 am
#1239
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,494
Hi everyone - does anyone have experience with schedule change and what's allowed/what's not?
I have a partner award AA/JL Asia/US booked pre-deval. The JL partner segment had a schedule change that made the connection impossible. AA then changed my entire itinerary to something that doesn't work for me, without my permission. AA took away a segment that I had a JL and the award inventory is gone.
I'm trying to ask AA to open up seats on its own metal (there are AAnytime awards available), but agents have been telling me no or it requires a diff in miles. I'm also trying to ask AA to work through an alliance liaison.
With a schedule change, can AA issue even exchanges or waive the difference in miles? Do I have any other options? I don't want to redeposit miles because I will lose the pre-deval price.
Thanks in advance!
I have a partner award AA/JL Asia/US booked pre-deval. The JL partner segment had a schedule change that made the connection impossible. AA then changed my entire itinerary to something that doesn't work for me, without my permission. AA took away a segment that I had a JL and the award inventory is gone.
I'm trying to ask AA to open up seats on its own metal (there are AAnytime awards available), but agents have been telling me no or it requires a diff in miles. I'm also trying to ask AA to work through an alliance liaison.
With a schedule change, can AA issue even exchanges or waive the difference in miles? Do I have any other options? I don't want to redeposit miles because I will lose the pre-deval price.
Thanks in advance!
That said, it's definitely possible for AA to open up award space on it's own metal in certain instances like this, however it's not surprising they are playing hardball if the schedule change was done by JL. With all of these schedule changes and pre-deval/post-deval award issues, it seems to be taking everyone at least 3 or 4 calls before a good AAgent can get things sorted the right way.
Sep 28, 2016, 2:42 pm
#1240
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
https://travelingbetter.vbulletin.ne...-more-flexible
notes:
customer is only allowed to drop a segment and is not allowed to add or change segments
must be a ticketed award PNR
does not apply on upgrade awards
does not apply on oneworld awards when no rerouting is permitted
no miles will be refunded as the award would have been the same with or without the segment
country of origin cannot change
customer is only allowed to drop a segment and is not allowed to add or change segments
must be a ticketed award PNR
does not apply on upgrade awards
does not apply on oneworld awards when no rerouting is permitted
no miles will be refunded as the award would have been the same with or without the segment
country of origin cannot change
Oct 7, 2016, 1:46 pm
#1241
Join Date: Nov 2009
Posts: 1,060
Need to cancel award reservation. What are no-fee options?
I need to cancel an award reservation booked with AA miles. It has segments on both Alaska and AA metal (not sure if it matters).
No schedule changes so far also... which is the only trick I know to cancel and award reservation without fees. Do I have any options left?
Also a Plat member, but that means nothing cause I get no fee waivers.
As an alternative option, is it possible to change the award travel dates to 12 mth later and hope for a schedule change? How long can one keep changing the award travel dates? Can I keep postponing the travel date indefinitely? This ticket was booked way back in Feb 2016.
No schedule changes so far also... which is the only trick I know to cancel and award reservation without fees. Do I have any options left?
Also a Plat member, but that means nothing cause I get no fee waivers.
As an alternative option, is it possible to change the award travel dates to 12 mth later and hope for a schedule change? How long can one keep changing the award travel dates? Can I keep postponing the travel date indefinitely? This ticket was booked way back in Feb 2016.
Oct 7, 2016, 1:57 pm
#1242
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
I need to cancel an award reservation booked with AA miles. It has segments on both Alaska and AA metal (not sure if it matters).
No schedule changes so far also... which is the only trick I know to cancel and award reservation without fees. Do I have any options left?
Also a Plat member, but that means nothing cause I get no fee waivers.
As an alternative option, is it possible to change the award travel dates to 12 mth later and hope for a schedule change? How long can one keep changing the award travel dates? Can I keep postponing the travel date indefinitely? This ticket was booked way back in Feb 2016.
No schedule changes so far also... which is the only trick I know to cancel and award reservation without fees. Do I have any options left?
Also a Plat member, but that means nothing cause I get no fee waivers.
As an alternative option, is it possible to change the award travel dates to 12 mth later and hope for a schedule change? How long can one keep changing the award travel dates? Can I keep postponing the travel date indefinitely? This ticket was booked way back in Feb 2016.
Oct 7, 2016, 2:23 pm
#1243
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Oct 15, 2016, 1:23 pm
#1244
Join Date: Mar 2010
Location: Seattle, WA, USA
Programs: AS MVP Gold 75K, Marriott Lifetime Titanium
Posts: 1,598
I have a Saver reservation tomorrow SEA-SFO (AS), SFO-HND-HIJ (JL). Beginning today and going through tomorrow afternoon, AS has a weather waiver in place due to an incoming storm. Winds are expected to gust upwards of 60 kts.
So last night I decided to take advantage of the waiver and call AS to learn how I could get my SEA-SFO leg moved from the morning to evening (a flight that wasn't available in the AA inventory). I really just wanted to avoid a twelve hour layover at SFO. AS said the ticket was issued by AA (001 vs. 027) and therefore they were unable to change any flights, but due to the waiver they should be able to get me onto the late flight even though there was no available inventory in my fare class. Well, long story short, eight phone calls including one disconnected by AA, and two hours later I finally got the change. The outstanding issue was AA didn't see my desired inventory and AS couldn't change a 001 ticket.
The amazing thing I found was how unwilling the AA agents were to actually contact AS to make the request. The only thing they would do is refer to their own help desk and FAQ list. But until the last AS agent, AS was doing close to the same thing. The last agent with AS finally understood the issue and took the necessary actions to make it possible. He placed me on hold, warning me it would be for a very long time, and he called AA directly. He basically told the AA agent that the change to the later flight was approved by AS, AA can rebook and the reissue the 001 coded ticket.
So what did I learn?
1) Maybe others already knew but I didn't. AS is one of those partners where the AA agents are very limited in what they can do, and making a special request for award space, even with a weather waiver in place, is one thing they cannot do. One of the AA supervisors said they have far more capability with the other OneWorld carriers.
2) If you have a partner flight and for any reason they have a waiver in place, if the desired flight isn't available in the AA inventory then call the partner airline. If they say they can get you on the desired flight then have them (i.e., the partner airline) call AA to approve the flight change. After that, AA can then reissue the ticket.
So last night I decided to take advantage of the waiver and call AS to learn how I could get my SEA-SFO leg moved from the morning to evening (a flight that wasn't available in the AA inventory). I really just wanted to avoid a twelve hour layover at SFO. AS said the ticket was issued by AA (001 vs. 027) and therefore they were unable to change any flights, but due to the waiver they should be able to get me onto the late flight even though there was no available inventory in my fare class. Well, long story short, eight phone calls including one disconnected by AA, and two hours later I finally got the change. The outstanding issue was AA didn't see my desired inventory and AS couldn't change a 001 ticket.
The amazing thing I found was how unwilling the AA agents were to actually contact AS to make the request. The only thing they would do is refer to their own help desk and FAQ list. But until the last AS agent, AS was doing close to the same thing. The last agent with AS finally understood the issue and took the necessary actions to make it possible. He placed me on hold, warning me it would be for a very long time, and he called AA directly. He basically told the AA agent that the change to the later flight was approved by AS, AA can rebook and the reissue the 001 coded ticket.
So what did I learn?
1) Maybe others already knew but I didn't. AS is one of those partners where the AA agents are very limited in what they can do, and making a special request for award space, even with a weather waiver in place, is one thing they cannot do. One of the AA supervisors said they have far more capability with the other OneWorld carriers.
2) If you have a partner flight and for any reason they have a waiver in place, if the desired flight isn't available in the AA inventory then call the partner airline. If they say they can get you on the desired flight then have them (i.e., the partner airline) call AA to approve the flight change. After that, AA can then reissue the ticket.
Oct 17, 2016, 9:24 am
#1245
Join Date: Aug 2008
Programs: Hilton Gold, Hyatt Globalist
Posts: 224
I saw this in the Wiki on 1st page:
Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged
But, if I am booked on an economy anytime award in Y fare (27,500 miles) and see they have opened up Business saver Awards for 25,000 miles under a U fare, I was told there is a fee of $150 since despite "upgrade", it's less miles redeemed. I was going to HUCA, but figured I would ask the experts if that was correct??
Thanks
Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged
But, if I am booked on an economy anytime award in Y fare (27,500 miles) and see they have opened up Business saver Awards for 25,000 miles under a U fare, I was told there is a fee of $150 since despite "upgrade", it's less miles redeemed. I was going to HUCA, but figured I would ask the experts if that was correct??
Thanks