FA Charging For Liquor/Drinks in MCE

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Aug 30, 2018, 11:51 am

#361

LINDEGR

Join Date: Jan 2003

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Obviously, most are not learning it at all. Alas, if management doesn't care about PBB why care about this?

Aug 30, 2018, 11:57 am

#362

LINDEGR

Join Date: Jan 2003

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Quote:

Originally Posted by GNRMatt

I don't know. I don't think anyone on here would know unless they are an actual FA (or trainer/management). My question is, what is the method that these FA's are learning this through?

This does not seem an issue that requires airline industry-specific knowledge. Perhaps the FA trainers and AA management could watch Applebees, Chilis, Red Lobster and other fine dining establishments hone their employees in the fine art of not charging for water, extra napkins, bread/biscuits, etc. and then devise a way to carry over this brand new concept to their flight attendants and have them NOT do something that apparently is too hard to unlearn, like take a credit card as payment.

Maybe they could videotape a F class FA and show that as an example to follow....

Aug 30, 2018, 11:57 am

#363

Uncle Nonny

Join Date: Mar 2018

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Quote:

Originally Posted by LINDEGR

What shape would this "real training" take?

We need to get in touch with the developers of Candy Crush and have them randomly insert the policy in between levels. They would need to acknowledge the policy before leveling up.

JonNYC, asnovici, LINDEGR and 11 others like this.

Aug 30, 2018, 12:02 pm

#364

LINDEGR

Join Date: Jan 2003

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Quote:

Originally Posted by Uncle Nonny

We need to get in touch with the developers of Candy Crush and have them randomly insert the policy in between levels. They would need to acknowledge the policy before leveling up.

Hilarious! Or maybe slip an insert into People magazine?

Uncle Nonny likes this.

Aug 30, 2018, 12:06 pm

#365

AANYC1981

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Quote:

Originally Posted by Uncle Nonny

We need to get in touch with the developers of Candy Crush and have them randomly insert the policy in between levels. They would need to acknowledge the policy before leveling up.

LOL!

Aug 30, 2018, 5:45 pm

#366

safari ari

Join Date: Jan 2017

Location: Denver

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Posts: 2,070

DEN-DFW

Heard the FA that they ran out of woodfords because of F!! No one in the 3 rows ahead of me had ordered it, ridiculous. Anyways, double jack ordered in lieu, no issues.

Aug 30, 2018, 5:48 pm

#367

cynicAAl

Join Date: Jan 2007

Location: Laguna Niguel, CA

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Posts: 6,988

Quote:

Originally Posted by LINDEGR

Maybe they could videotape a F class FA and show that as an example to follow....

OK, but how does a video of people sitting on a jump seat texting solve anything ?

chrisny2, asnovici, LINDEGR and 2 others like this.

Aug 31, 2018, 9:49 am

#368

safari ari

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DFW-MEX

Ordered double Woodford, FA then went to ask the other FA for the CC reader, when the other FA replied "we don't charge these seats, just for food", original FA responds "oh right I keep forgetting about the rule change".

Aug 31, 2018, 10:17 am

#369

mvoight

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Join Date: May 2004

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Quote:

Originally Posted by PHLesq

Flew PHL-AUS 8/10 in MCE (A319). FA comped drinks for pax in bulkhead row but charged all others in MCE. I told her I understood drinks should be comped. She asked me why, and I pointed to the "MCE" label above my seat. She replied that only pax in bulkhead and exit row seats were entitled to free drinks. I politely explained that the website said different. She replied again with the same explanation -- only bulkhead and exit row.

Where did she see an announcement about bulkhead?

Aug 31, 2018, 10:54 am

#370

MiamiAirport Formerly NY George

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Quote:

Originally Posted by mvoight

Where did she see an announcement about bulkhead?

In her own made up imagination.

MiamiAirport Formerly NY George is offline

Aug 31, 2018, 11:07 am

#371

rdurlabhji

Join Date: Jul 2014

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Posts: 777

I had an FA start to charge me then realize and say "oops, I forgot that the drinks are now free". Could be a training issue IMO.

Sep 1, 2018, 10:01 pm

#372

linglingfool

Join Date: Nov 2008

Location: ORD

Programs: AA PLT

Posts: 2,781

Why don't they put MCE eligibility rules in the magazine? There is a lot of verbiage about F, EXP, Hawaii flights, etc all receiving some sort of comped alcohol -- but no mention of MCE. Would be very easy to point the FA to it.

AeRoSpaceman likes this.

Dec 13, 2018, 6:14 pm

#373

beachfan

Join Date: Sep 2002

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4 months later, still seeing FAs charge in MCE (they seem to know Exec Plat gets a freebie).

Dec 13, 2018, 7:05 pm

#374

cova

Join Date: Oct 2003

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The hand held device should be color coded to show a new color for MCE seats to flag free drinks for MCE. "Green" is for EXP. Blue is others. Purple is CK. Maybe use orange or some other color.