FA Charging For Liquor/Drinks in MCE
Jun 11, 2018, 6:39 am
#17
Join Date: Sep 2015
Programs: AA EXP
Posts: 158
On June 8 FA charged a few people in MCE for drinks before the other FA pointed out it was MCE and supposed to include a free drink. She had completely forgotten. She settled it by giving everyone she charged a second drink. Im guessing it will be a month or two before they really remember.
The FA also mentioned there was no way to record the complimentary beverage on the tablet yet like they do for EXP food/beverage.
The FA also mentioned there was no way to record the complimentary beverage on the tablet yet like they do for EXP food/beverage.
Jun 11, 2018, 7:54 am
#18
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,067
There's nothing in the marketing or T&C that I've read that says it's limited to 1 drink. Has anyone a.) been able to get more than one and b.) had FA's be restrictive to 1?
Jun 11, 2018, 8:12 am
#19
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,039
Anyone who gets charged should simply note the FA's name. When you get back home, report it to AA with the amount charged and request a refund. Also, let them know the specific FA who did not know AA's policies so that they can be re-trained.
Yes, it sucks to deal with personnel who do not know the correct policies of their jobs, but it is what it is. And honestly, we don't really know if it is the FA who isn't paying attention to the communiques to give them this information correctly, or their management who isn't communicating it to them correctly.
Yes, it sucks to deal with personnel who do not know the correct policies of their jobs, but it is what it is. And honestly, we don't really know if it is the FA who isn't paying attention to the communiques to give them this information correctly, or their management who isn't communicating it to them correctly.
Jun 11, 2018, 8:46 am
#20
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
I recall reading on some blog there was a internal communication that they weren't supposed to say anything to anyone self changing their seat to a MCE seat. But that was before the roll out was delayed due to initial push back from the flight attendants so I don't know what the current policy is.
Jun 11, 2018, 8:58 am
#21
Join Date: Dec 2008
Location: NYC, BOS, ORD
Programs: AA EXP, DL PM
Posts: 843
I was charged last Thursday and the reason given was "only beer & wine are free of charge" (I had ordered a G&T). Is that the case or are spirits supposed to be free of charge in MCE as well?
Jun 11, 2018, 9:03 am
#22
Join Date: Sep 2015
Programs: AA EXP
Posts: 158
Jun 11, 2018, 9:10 am
#23
Join Date: Dec 2008
Location: NYC, BOS, ORD
Programs: AA EXP, DL PM
Posts: 843
Jun 11, 2018, 9:19 am
#24
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
How about pointing it out to the FA first? As others in this thread who have done so note, it has resulted in a fairly quick resolution on the spot.
I prefer to use my free time for myself rather than complaining about the avoidable.
I prefer to use my free time for myself rather than complaining about the avoidable.
Jun 11, 2018, 9:24 am
#25
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
"Beer, wine and spirits are on us; plus the free snacks and soft drinks. Additional food or drinks may be available for free or to buy, depending on your route."
Jun 11, 2018, 9:31 am
#26
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,013
International and Hawaii flights
Meals, beer and wine
Free on flights to and from Europe, Asia and select Latin American cities and from Dallas / Fort Worth to all Hawaiian cities that take off during normal breakfast, lunch and dinner times.Spirits
Free on flights to and from Japan, Hong Kong, Sydney and Auckland.
Jun 11, 2018, 9:40 am
#27
Join Date: Dec 2008
Location: NYC, BOS, ORD
Programs: AA EXP, DL PM
Posts: 843
Per the website:
International and Hawaii flights
Meals, beer and wine
Free on flights to and from Europe, Asia and select Latin American cities and from Dallas / Fort Worth to all Hawaiian cities that take off during normal breakfast, lunch and dinner times.Spirits
Free on flights to and from Japan, Hong Kong, Sydney and Auckland.
Jun 11, 2018, 9:41 am
#28
Join Date: Dec 2008
Location: NYC, BOS, ORD
Programs: AA EXP, DL PM
Posts: 843
I did point it out to the FA - the reason given when I asked was "beer & wine only" and I didn't want to argue...
Jun 11, 2018, 9:51 am
#29
Join Date: Nov 2016
Posts: 812
Free snacks and drinks
Beer, wine and spirits are on us; plus the free snacks and soft drinks. Additional food or drinks may be available for free or to buy, depending on your route.**
**Free alcohol is available on flights with full drink service
Beer, wine and spirits are on us; plus the free snacks and soft drinks. Additional food or drinks may be available for free or to buy, depending on your route.**
**Free alcohol is available on flights with full drink service
Given that they specifically note "A complimentary alcoholic drink" for the EXP and CK benefit, I think they would have worded it the same for MCE, if they meant it to be just one.
AAdvantageŽ Executive Platinum and ConciergeKeySM members get a complimentary alcoholic drink and food menu item.
Jun 11, 2018, 10:10 am
#30
Original Poster
Join Date: Jul 2015
Posts: 46
I was rather tired at the time and did not want to argue. I just said never mind and went back to sleep. If I was awake I would have pushed the issue.