Booking AA Award travel on Etihad / EY - [2015-17 ARCHIVE]
#3467
Join Date: Sep 2011
Location: MLB
Programs: DL DM/2.9M, AA EXP, *A Gold
Posts: 245
I got it ticketed as my credit card is showing pending charges and AA ticket status shows "ticketed". I got Etihad confirmation numbers and was able to add passenger details and select meals but not seat selection.
When I click on seat selection, I see this message:
We are sorry but this booking cannot be changed online. Please contact us at 00971 2 599 0000 for further assistance
Any one else having similar issue?
I read people were able to select seats online... This is for business class reservation..
When I click on seat selection, I see this message:
We are sorry but this booking cannot be changed online. Please contact us at 00971 2 599 0000 for further assistance
Any one else having similar issue?
I read people were able to select seats online... This is for business class reservation..
#3468
Join Date: Dec 2004
Posts: 5,632
#3469
Join Date: Dec 2004
Location: AMS
Programs: KLM PLAT, Qatar PLAT, AA Silver, Hyatt Diamond, Hilton Diamond, Starwood Gold, IHG Plat
Posts: 184
Just booked and was ticketed AUH to JFK in August 2018 2 First apartments, I used the Australian call center. Also I booked 2 tickets AMS to AUH in biz for AUG 2018 used the UK call center.
#3470
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
That's great to hear, but would be much more helpful if you mentioned the flight dates (even approximately), as the issue with US call centers has been limited to flights more than ~30-40 days out.
#3471
Join Date: Dec 2004
Posts: 5,632
The acid test (for now) is, does the availability show when searching on etihad.com with the US airport as the origin? (i.e. not a fake AUH-origin RT.) If yes, AA-US will be able to book it. (For now.)
#3472
Join Date: Dec 2015
Posts: 623
My apologies; I should know better. JKF-AUH 14 Jan, return 23 Jan. I was just testing it and canceled it, so the seat went back into inventory---which means you can test it as well.
The acid test (for now) is, does the availability show when searching on etihad.com with the US airport as the origin? (i.e. not a fake AUH-origin RT.) If yes, AA-US will be able to book it. (For now.)
The acid test (for now) is, does the availability show when searching on etihad.com with the US airport as the origin? (i.e. not a fake AUH-origin RT.) If yes, AA-US will be able to book it. (For now.)
#3473
Join Date: Feb 2009
Programs: Delta Diamond, HH Diamond, Avis PC, Bonvoy Plat, National EE
Posts: 163
I was able to book two first tickets yesterday on DFW-AUH-SEZ in March. This was through the regular Platinum US number.
#3474
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
Called the Australian call center two days in a row to book SIN-AUH-JFK and both days they told me they could see availability on the AUH-JFK leg, but they received an error message when trying to book and that it was an Etihad issue and to try back later. Not sure what the deal is, but the travel is for next September, so I'll try back again in a couple days and hopefully it will go through. The funny thing was I could hear a couple other agents in the background and it sounded like they were both working on flights to and from AUH on Etihad as well.
I thought it might be that they needed to be booked separately, but this itinerary can't price as a single award anyway so the agent acted like that wasn't an issue. I may try to just have them make two separate bookings fro the beginning next time I call to see if that gives me better luck.
EDIT: Just tried again this afternoon and the booking went through with no issues! Not sure what the issue was the past couple of days and they were able to include both legs on the same record.
I thought it might be that they needed to be booked separately, but this itinerary can't price as a single award anyway so the agent acted like that wasn't an issue. I may try to just have them make two separate bookings fro the beginning next time I call to see if that gives me better luck.
EDIT: Just tried again this afternoon and the booking went through with no issues! Not sure what the issue was the past couple of days and they were able to include both legs on the same record.
Last edited by spgplat21; Nov 16, 2017 at 4:19 pm
#3475
Join Date: Jul 2011
Location: North America
Posts: 2,265
One of my itineraries have been on-request since Nov 7
i follow-up daily and am always assured all-is-well. Ah, the anxiety.
i follow-up daily and am always assured all-is-well. Ah, the anxiety.
#3476
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
I would check what the issue is since you don't want to risk missing any ticketing time limit that Etihad may have imposed
#3477
Join Date: Jul 2011
Location: North America
Posts: 2,265
If you booked through the Australia office and you call it, the agent will sort out the ticket issue problem and have it issued within a couple of hours
I would check what the issue is since you don't want to risk missing any ticketing time limit that Etihad may have imposed
I would check what the issue is since you don't want to risk missing any ticketing time limit that Etihad may have imposed
@Dave Noble, I spoke to AU daily but they really couldn't move things along until today when they finally made it happen (they did assure me every time I called to not worry, but without a ticket number ... it's nothing but worries)
#3478
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
TICKETED AT LAST! What a tiring ordeal this was. I must have spent hours calling AA offices around the globe in the past 9 days.
@Dave Noble, I spoke to AU daily but they really couldn't move things along until today when they finally made it happen (they did assure me every time I called to not worry, but without a ticket number ... it's nothing but worries)
@Dave Noble, I spoke to AU daily but they really couldn't move things along until today when they finally made it happen (they did assure me every time I called to not worry, but without a ticket number ... it's nothing but worries)
#3479
Join Date: Aug 2017
Posts: 5
After a few Australia, NZ and even HK calls, I called AA Brazil day 05/11 and the agent finally was able to see the award space. Another call on Wednesday 09/11 and they told me the previous agent forgot to put "Mr" for the two passengers and Etihad requested 4 days to accept the correction. On Monday 13/11 I called them one more time as my reservation was still on request and the agent told me to not worry because Etihad was correcting many other passengers that would be traveling sooner than me and that would take some more time. A few hours later I received the e-ticket and confirmation.
Well, I hope that after all that, the apartments will be a very nice experience.
Well, I hope that after all that, the apartments will be a very nice experience.