AA LAX Catering Issues Late 2017 (Listeria 1 Nov 2017)
Nov 26, 2017, 9:58 am
#438
Join Date: Jan 2012
Posts: 51
Nov 26, 2017, 12:19 pm
#439
Original Poster
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
U are joking. Right?
LAX-AUS on Monday evening. Emailed a $50 voucher about 45 minutes before boarding. Dinner was a choice of a chicken salad or some sort of pepper thing. Rolls and warm nuts were as usual. Dessert was a decent tiramisu.
I guess $50 is the norm for a domestic flight like this, and that you get the same whether you're on a paid F ticket or got an upgrade. I would have expected more for a paid F ticket.
I guess $50 is the norm for a domestic flight like this, and that you get the same whether you're on a paid F ticket or got an upgrade. I would have expected more for a paid F ticket.
Nov 26, 2017, 4:04 pm
#440
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,832
So what do we think… Any chance that this will be resolved before the holiday travel season? I’ve got an LAX – JFK flight on January 1. Should I Soum that there will be no food on this fLight...or is it too soon to tell?
Nov 27, 2017, 10:02 am
#441
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
I flew JFK-LAX on AA1 last week, and while it was ex-JFK and fully catered, the guy across the aisle from me asked the FA about 45 minutes out why there were no cookies since it had been listed on the menu. He was awake the whole flight so also knew he didn't miss them. FA mentioned how LAX catering is a mess and that they're double catered for the return flight, in what is already a "tiny galley that can barely even fit all the provisions needed for just ONE flight." They weren't catered cookies, and and some wines for the morning flight to allow space for the return leg.
I'm confused that if they're double catering the JFK-LAX flights, how some LAX-JFK flights are getting sandwiches or nonsense catering.
Nov 27, 2017, 10:11 am
#442
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
Nov 27, 2017, 10:30 am
#443
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,424
No email from AA yet.
Nov 27, 2017, 10:36 am
#444
Join Date: Dec 2005
Programs: AA-EXP, Flying Blue-Silver
Posts: 727
Nov 27, 2017, 12:41 pm
#446
Join Date: Aug 2004
Location: Kansas City, USA
Programs: AA Gold, Delta Platinum, Marriott Titanium, IHG Plat, AVIS Preferred, Hilton Diamond
Posts: 2,066
I was on LAX-JFK on Saturday in Business. At the last minute they made an announcement that the flight would not be catered. They did manage to scrounge up a turkey wrap but there were not hot choices at all. The FA's did a good job at apologizing and doing their best in a bad situation.
The strange part in that I flew LAX-LAS the night before in First (upgrade) and received a $100 voucher but nothing on the LAX-JFK portion in which I was in paid J LAS-LAX-JFK-LHR-AMS. Weird.
The strange part in that I flew LAX-LAS the night before in First (upgrade) and received a $100 voucher but nothing on the LAX-JFK portion in which I was in paid J LAS-LAX-JFK-LHR-AMS. Weird.
Nov 27, 2017, 1:14 pm
#447
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Got an email about catering in my LAX-JFK tomorrow.
It’s wording is a bit vague though. It’s unclear weather my flight would be catered or not.
it mentions vouchers but not nothing attached. How do they send the vouchers?
It’s wording is a bit vague though. It’s unclear weather my flight would be catered or not.
it mentions vouchers but not nothing attached. How do they send the vouchers?
Nov 27, 2017, 1:26 pm
#448
Join Date: Jun 2010
Location: RDU
Programs: AA EXP 2MM
Posts: 267
They usually send another email with the link to the voucher. All in all I got 3 emails from them about the meal situation, including the one with the link to a voucher.
Nov 27, 2017, 1:38 pm
#449
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Is there any way at all they would compensate with cash rather than a voucher? I don’t fly AA that often.