Last edit by: Prospero
"Beginning in December (2017) customers seated in long-haul international and transcontinental First or Business class and Premium Economy can enjoy a suite of advanced sleep offerings designed by Casper’s award-winning engineering team. The Casper line of sleep products will include a mattress pad, duvet, pillow, day blanket, lumbar pillow, pajamas and slippers, with the exact offering varying based on the route.
How many and which products are offered will depend on route and class of service. See posts 46 and 63 for photos of the duvet and pillow, and pajamas.
Limited Casper products are available on these select routes in addition to traditional long-haul international and transcontinental routes:
Link to AA page announcing this change
Link to Frequent Business Traveler story from Sept. 28 by Paul Riegler
Link to AA News Release
Link to specific products for each cabin on different types of routes.
How many and which products are offered will depend on route and class of service. See posts 46 and 63 for photos of the duvet and pillow, and pajamas.
Flagship First Class – Long-Haul International Routes
Mattress pad, pillow, duvet, day blanket, lumbar pillow, pajamas, slippers
Flagship First Class – Transcontinental Routes
Pillow, duvet, lumbar pillow, day blanket
Business Class – Long-Haul International (SYD, AKL, HKG)
Mattress pad, pillow, duvet, pajamas, slippers
Business Class – Long-Haul International and Trancontinental Routes
Pillow and duvet
Business Class – Pacific Routes
Pillow, duvet, slippers
Premium Economy
Lumbar pillow and day blanket
Mattress pad, pillow, duvet, day blanket, lumbar pillow, pajamas, slippers
Flagship First Class – Transcontinental Routes
Pillow, duvet, lumbar pillow, day blanket
Business Class – Long-Haul International (SYD, AKL, HKG)
Mattress pad, pillow, duvet, pajamas, slippers
Business Class – Long-Haul International and Trancontinental Routes
Pillow and duvet
Business Class – Pacific Routes
Pillow, duvet, slippers
Premium Economy
Lumbar pillow and day blanket
- Boston (BOS) – Los Angeles (LAX)
- New York’s John F. Kennedy (JFK) – Seattle (SEA)
- Miami (MIA) – Seattle (SEA)
- Miami (MIA)– San Francisco (SFO)
- U.S. to Hawaii
- U.S. to Northern Rim of South America (MAR, MAO, BOG, CCS, CLO, GYE, LPB, MDE, UIO, VVI)"
Link to AA page announcing this change
Link to Frequent Business Traveler story from Sept. 28 by Paul Riegler
Link to AA News Release
Link to specific products for each cabin on different types of routes.
AA Offers Casper Bedding & Pajamas / Pyjamas in First and Business (12/2017)
#136
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 5,153
And, the food has gone way downhill. Salads have lettuce only lately, and not the good kind. No veges in there. The beef is small and tough, and the "rice rolls" have absolutely no flavor. Eat at the QF FC lounge at LAX before the LAX-HKG segment.
#137
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,338
Just back from a trip that included LAX-SYD in business and HKG-LAX in first. Between SYD and HKG I also had flights on SQ in first (SYD-SIN on the 77W) and Cathay in business (regional A330, although their longhaul configuration).
You know what? AA absolutely holds its own on longhaul premium cabins. The bedding, pajamas and overall service is quite competitive. In first class AA obviously does not serve Krug or Dom Perignon like SQ, but they do actually have a well-stocked wine list. And when it comes to comfort, I actually prefer the Flagship First suite over the SQ 77W product. It's much more comfortable than SQ, which is hard as a rock both as a seat and as a bed. The service on HKG-LAX was also just fantastic; the purser was on his game, full of humor and hospitality.
Thanks in large part to the Casper bedding I had two really excellent flights with AA on this trip.
You know what? AA absolutely holds its own on longhaul premium cabins. The bedding, pajamas and overall service is quite competitive. In first class AA obviously does not serve Krug or Dom Perignon like SQ, but they do actually have a well-stocked wine list. And when it comes to comfort, I actually prefer the Flagship First suite over the SQ 77W product. It's much more comfortable than SQ, which is hard as a rock both as a seat and as a bed. The service on HKG-LAX was also just fantastic; the purser was on his game, full of humor and hospitality.
Thanks in large part to the Casper bedding I had two really excellent flights with AA on this trip.
#138
Join Date: Jan 2004
Location: MIA
Posts: 298
#139
Join Date: Jul 2014
Programs: AA Exec Plat
Posts: 192
On AA, I rarely fly First, usually business, on long haul flights. For various reasons, one being that I feel like the 1-2-1 config is sufficient for my needs.
For business on transatlantic flights (US-Europe/UK), I have *never* seen them pass out PJs , Casper comforters, or slippers (these 3 items seem to go hand-in-hand). Amenity kits yes.
For business on transpacific international flights (US-Asia), I have *always* seen them pass out PJs , Casper comforters, and slippers. Same amenity kits though.
Although once on a flight from LHR-LAX I was super freezing as I was only wearing a dress and I asked for the FA for a set of pajamas (saw that the ship had come in to LHR from HKG, so why not ask) and she had extras in the back and found me a set.
My personal analysis on the inconsistency is that AA amenities will only be as good as what they agree to offer as a codeshare partner / what the other airline AA is codesharing for will demand to service their loyal passengers. For example, if AA is offering CX (Cathay Pacific) codeshare, granted, there is a lot to contrast, but it would be a lot more painful if on a CX codeshare ticket AA operated, they didn't even give the CX passenger slippers. Same with QF codeshares, I can only imagine. But BA hard product is even further behind AA product that I'm sure that BA codeshare passengers are happy to get even an amenity kit with a zipper lol on an AA operated flight compared to BA's janky drawstring Elemis cloth thing.
Editing to add - I don't mean for all of the Asia routes just the ones I have flown. My general theory I want to say is true though - see two posts down
For business on transatlantic flights (US-Europe/UK), I have *never* seen them pass out PJs , Casper comforters, or slippers (these 3 items seem to go hand-in-hand). Amenity kits yes.
For business on transpacific international flights (US-Asia), I have *always* seen them pass out PJs , Casper comforters, and slippers. Same amenity kits though.
Although once on a flight from LHR-LAX I was super freezing as I was only wearing a dress and I asked for the FA for a set of pajamas (saw that the ship had come in to LHR from HKG, so why not ask) and she had extras in the back and found me a set.
My personal analysis on the inconsistency is that AA amenities will only be as good as what they agree to offer as a codeshare partner / what the other airline AA is codesharing for will demand to service their loyal passengers. For example, if AA is offering CX (Cathay Pacific) codeshare, granted, there is a lot to contrast, but it would be a lot more painful if on a CX codeshare ticket AA operated, they didn't even give the CX passenger slippers. Same with QF codeshares, I can only imagine. But BA hard product is even further behind AA product that I'm sure that BA codeshare passengers are happy to get even an amenity kit with a zipper lol on an AA operated flight compared to BA's janky drawstring Elemis cloth thing.
Editing to add - I don't mean for all of the Asia routes just the ones I have flown. My general theory I want to say is true though - see two posts down
Last edited by bunkunu; Jul 24, 2019 at 5:28 pm
#140
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,213
I believe that AA only offer PJs in J for SYD and HKG
Last edited by Madison Guy; Jul 24, 2019 at 5:23 pm
#142
Join Date: Jul 2014
Programs: AA Exec Plat
Posts: 192
So perhaps they don't have partners demanding better amenities on those routes like CX or QF would - I think that seems to be the consistent determining factor, the lowest offering common denominator of partner/codeshares and what they offer / demand that AA will offer
So in other words, IF:
A) if an AA partner airline also operates that exact route, AND
B) AA also operates that exact route and also offers a partner codeshare for that route, AND
C) the amenities on that partner route (A above) is far superior,
If all 3 apply above, I want to say it's like 99% likely they will offer these things. and If not, then I want to say they will not. I'm almost certain it's in the codeshare contract negotiations between almost all if not all partner carriers doing these types of codeshares. No dummy CX employee negotiating codeshares would allow CX to sell J seats on CX codeshare operated by AA to upset the CX passenger once they realize the CX codeshare flight is a very far cry from CX metal route - they would have a very hard time selling J tickets on that codeshare. So if AA wants to fly CX passengers on their ships from HKG-LAX, they better offer slippers and they better offer pajamas. This is explicitly stated in some contract somewhere - it's not some random appearance, it is not optional. DFW is a different story because CX ships do not fly to DFW. BA could care less - for the most part, AA amenities are far better than theirs, so BA passengers are happy B) AA also operates that exact route and also offers a partner codeshare for that route, AND
C) the amenities on that partner route (A above) is far superior,
So, HKG-LAX, A, B and C apply. ✅PJs and slippers. Same with NRT-LAX (Japan Airlines) ✅, HND-LAX (Japan Airlines) ✅, SYD-LAX (Qantas) ✅, etc etc etc.
LHR-LAX (British Airways), only A and B apply, but not C. ❌No PJs and slippers. (off topic but I feel that BA service though is so much better)
DFW-HKG, only B would apply, but A and C do not apply - therefore, ❌no PJs and slippers.
LAX-PEK, none of the above apply, there are no AA partners that fly this route, only AA. So, ❌no PJs and slippers.
It's an operational expense and they won't offer it if they aren't forced to (see paragraph above). Of course, just like amenity kits, or nuts, or hot hand towels, this might become a "norm" one day. When will it become a "norm"? Probably when BA offers it... is my guess...
Last edited by bunkunu; Jul 24, 2019 at 6:18 pm
#143
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,213
#144
Join Date: Jul 2014
Programs: AA Exec Plat
Posts: 192
I think they are only offering based on what they commit to offering in codeshare contracts with partner carriers who demand these things to fill AA seats with their tickets. I think my point is, for PJs, there is no compeller/compellee/compelling; this is not optional for them in these instances. If they want QF codeshare they MUST give PJs. In writing. At least for now.
The DFW routes are a telltale sign. If they want to be "competitive" they would offer for DFW too
Last edited by bunkunu; Jul 24, 2019 at 6:32 pm
#146
Join Date: Apr 2016
Location: San Diego
Programs: Plat Pro AAdvantage, but defected to BAEC
Posts: 1,222
Consistently inconsistent.
Last month I flew in PE from LAX to LHR on a redeye and slippers were supplied. For the return, I flew in J on a day flight and there were no slippers.
Last month I flew in PE from LAX to LHR on a redeye and slippers were supplied. For the return, I flew in J on a day flight and there were no slippers.
#147
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
I think I would have preferred to fly J and PE in reverse order. J overnight with lie-flat, PE on daytime flight... But that said, the inconsistency with something as simple as slippers can be frustrating. One would think that there is a check list of items being loaded onto a flight that someone is responsible to be observing..
#148
Join Date: Apr 2016
Location: San Diego
Programs: Plat Pro AAdvantage, but defected to BAEC
Posts: 1,222
I think I would have preferred to fly J and PE in reverse order. J overnight with lie-flat, PE on daytime flight... But that said, the inconsistency with something as simple as slippers can be frustrating. One would think that there is a check list of items being loaded onto a flight that someone is responsible to be observing..
#149
Join Date: Nov 2008
Location: DFW
Programs: UA peon (+decades 1K), AA Exec Plt
Posts: 1,117
On the constancy note slippers on PEK-DFW,DFW-AMS,AMS-DFW,DFW-CDG but not CDG-DFW (purser: never on a TATL).
#150
Join Date: Aug 2012
Location: LAX
Programs: AA PPro, UA Plat, HHonors Gold, Marriott Plat
Posts: 31
Casper Bedding AA 1512 GEO-MIA
An oddity this evening on AA 1512. My seat was provisioned with Casper pillow & blanket, whereas the rest of the J cabin had the standard DOM items.