LAX Ticket Agents rude and swore at me
Feb 23, 2017, 9:09 am
#47
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,439
Thank you for your service, but your military and education status is totally irrelevant. Every customer should be treated with courtesy and respect. Bringing up military service and alma mater as a means of getting better treatment is classic DYKWIA. (Do You Know Who I Am)
What was the exact question you did, in fact, ask? Context, sir, context.
Trust me, your LinkedIn associates won't care. I'm reading your story here on FT and nothing you have said has moved me to change my flying habits one bit.
No and no. LAX is my home airport. I've flown in and out of LAX many times, and have never had a similar experience. But then I treat all the employees with courtesy and respect.
Why should I be made to feel I cannot ask a simple question like "can I use the machine to change seats or do I see a gate agent?"
I have told her and will tell my thousands of LinkedIn associates to capture their encounter with AA Reps on video.
Anyone have similar experience? Is this the accepted culture at LAX?
Feb 24, 2017, 7:06 am
#48
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
Airlines will not give out disciplinary details.
OP, we alumni know that having graduated from a school "just outside Boston", we're not to mention the school name or that we went there unless someone asks. Having gone to school there may give us jobs that allow for more or higher-class travel, but the degree doesn't entitle us to better treatment per se.
OP, we alumni know that having graduated from a school "just outside Boston", we're not to mention the school name or that we went there unless someone asks. Having gone to school there may give us jobs that allow for more or higher-class travel, but the degree doesn't entitle us to better treatment per se.
Feb 24, 2017, 7:49 am
#49
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
" I am a wounded warrior and Harvard alum, "
I fail to see what that has to do with anything.
Did you tell the agents this?
". Why should I be made to feel I cannot ask a simple question like "can I use the machine to change seats or do I see a gate agent?"
Can you explain how this ended up in the scenario you have described?
While customers should be well treated by AA agents, it sounds like there was something that triggered it from the customer side.
I fail to see what that has to do with anything.
Did you tell the agents this?
". Why should I be made to feel I cannot ask a simple question like "can I use the machine to change seats or do I see a gate agent?"
Can you explain how this ended up in the scenario you have described?
While customers should be well treated by AA agents, it sounds like there was something that triggered it from the customer side.
Feb 24, 2017, 7:54 am
#50
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
Feb 24, 2017, 8:16 am
#52
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,575
Seriously: I have a friend who went to grad school there and hardly ever mentions it. One night I was giving him some sh*t about it, and he said "I know there are a ton of Harvard people out there who are total A-holes about it. So I just tell people I lived in Boston for a while and let them think it was BU or BC..." I countered by saying every alumni base has its share of obnoxious people, but I guess Harvard kind of dials it up to 11...
Feb 24, 2017, 7:50 pm
#56
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
I actually am fairly self-deprecating about my own alma mater, but apparently some schools don't impart the same sense of humor or humility.
Feb 25, 2017, 5:54 am
#59
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
