LAX Ticket Agents rude and swore at me
Feb 21, 2017, 2:58 pm
#16
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,987
I had a situation with a Hertz Local Edition return in Chicago. The ex-con garage attendant thought I disrespected him when he was trying to wave me (from behind) into a parking stall -- obv I couldn't see him behind my back and I had the radio on pretty loudly. Anyway, he came up to the car and was swearing and yelling at me to "get the f^&K out of the car," and other such nonsense. I started recording and so did other Hertz customers. I got a $200 immediate gift certificate from the station manager and I contacted Hertz via Twitter with a link to the video on YouTube.
Bottom line, Hertz was cagey about what happened because it involved HR matters. Originally I was annoyed because I wanted unequivocal "you were right, he was wrong" and I did get that informally when I got the $200, but I wanted it written from Hertz. That didn't happen and I understand. They can't go around saying that they've fired someone or written them up. Laws, policies, HR best practices, etc.
A year ago I would have disagreed with the premise of your post. Like CSR's for travel vendors don't do this. But then I had a Hertz garage attendant screaming at me and telling me to "get the f*$k out" and I recorded it and realized it does happen.
Bottom line, Hertz was cagey about what happened because it involved HR matters. Originally I was annoyed because I wanted unequivocal "you were right, he was wrong" and I did get that informally when I got the $200, but I wanted it written from Hertz. That didn't happen and I understand. They can't go around saying that they've fired someone or written them up. Laws, policies, HR best practices, etc.
A year ago I would have disagreed with the premise of your post. Like CSR's for travel vendors don't do this. But then I had a Hertz garage attendant screaming at me and telling me to "get the f*$k out" and I recorded it and realized it does happen.
Feb 21, 2017, 3:17 pm
#17
Join Date: Feb 2016
Location: Los Angeles
Programs: AS, AA, BA, SQ
Posts: 164
As it was explained to me it is required to display a SIDA when handling bags at the counter but not to stand behind ticket counter. Each airport has its own rules with some being much more restrictive than others.
Photography of badges is almost universally prohibited across all airports however.
Feb 21, 2017, 3:25 pm
#19
Join Date: Sep 2014
Location: Melbourne, Australia
Programs: AY Platinum, UA Premier Platinum, OneWorld Emerald, VA Platinum
Posts: 558
Feb 21, 2017, 3:43 pm
#23
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
They have to wear their SIDA badges if they are in any secured area (post-TSA, AOA, etc.), but not in the public spaces.
Feb 21, 2017, 7:16 pm
#24
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,011
Sounds like every visit to the counter at DCA 
. Sorry to hear that such behavior has spread westward.
One piece of advice: Snail mail. I've found that if I spend the time to write a letter and mail it, the replies, while still underwhelming, are better than the online complaint route. As always -- YMMV.
Cheers
. Sorry to hear that such behavior has spread westward.One piece of advice: Snail mail. I've found that if I spend the time to write a letter and mail it, the replies, while still underwhelming, are better than the online complaint route. As always -- YMMV.
Cheers
Feb 21, 2017, 8:09 pm
#25
Join Date: May 2004
Location: Orange County, CA
Programs: Alaska FF
Posts: 302
Feb 21, 2017, 8:36 pm
#27
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
I flew into LAX from LHR last night with a tight connection. LAX employees couldn't have been nicer in assuring I got over to the remote terminal as expeditiously as possible (had one of those orange envelopes they hand out with tight connections). Showed up at 4:53 for a 5pm departure. Didn't matter. My flight didn't leave the gate until 9:30 due to SFO weather issues. It was that bad last night. Even got free sandwiches and soft drinks at the gate.
Welcome to FlyerTalk
Feb 21, 2017, 8:50 pm
#28
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
Feb 21, 2017, 9:01 pm
#29
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,704
Meanwhile...I've never understood why FT gets so many one-hit-wonder posters who believe their single posts are going to change the world. <shrugs>
Feb 21, 2017, 9:22 pm
#30
Join Date: Mar 2016
Location: Southern Cali
Programs: AA ExPlat, Marriott Titanium, HH Diamond
Posts: 2,022
To be fair to OP, a friend of mine had a pretty aggravating situation at LAX with AA employees once when I was waiting at the gate since she was running late. I personally though have had only positive experiences with AA employees at LAX, and will hopefully continue to do so later this week
I think, at least for now, OPs situation is an exception to the rule. But hey, maybe I get preferential treatment being a product of the UC system
I think, at least for now, OPs situation is an exception to the rule. But hey, maybe I get preferential treatment being a product of the UC system