Upgrade Request isn’t Listed at Gate
Dec 27, 2016, 12:43 pm
#16
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
I wanted to come back to this thread to second this suggestion. Last week I found myself unexpectedly missing from an upgrade list. Remembering AANYC1981's suggestion from this thread, I hopped on the nearest kiosk and went through the check-in steps again. That did the trick (and I got the upgrade).
Dec 28, 2016, 6:41 am
#18
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,138
I'd say this happens to me about 80% of the time with SDFC. Every so often it works fine and the other times I either send a screenshot of the upgrade list to the Twitter team (if I'm feeling ornery) and they fix it or I just hit the kiosk at the airport and it resolves.
Dec 28, 2016, 10:32 am
#19
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Jan 3, 2017, 6:04 pm
#20
Original Poster
Join Date: Dec 2016
Programs: american ihg hilton
Posts: 10
i guess i am not the only person that sees this as a problem and I am not the only one that has reported this as a problem to aa. Bottom line aa needs to just fix the problem so customers don't have to do the things being suggested.
Jan 3, 2017, 6:31 pm
#21
Join Date: Jan 2015
Location: Jacksonville, Fl USA
Programs: AA EXP, Admirals Club, IHG Gold, Hilton Diamond, National Emerald Executive
Posts: 140
I have had it happen often enough I started to ask gate agents. From what I can tell it usually happens when you check in with a person. I generally have since checked in online or kiosk with no issues.
More often than not it is former US agents that do not select to add you to the list at check in. This was due to the process at US being automatic and LAA system is not.
More often than not it is former US agents that do not select to add you to the list at check in. This was due to the process at US being automatic and LAA system is not.
Mar 25, 2017, 9:55 pm
#22
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
Failed to be added to upgrade list
Curious if anyone else has failed to be added to the upgrade list.
I'm on the AA 18 SFO-JFK 321T today. My routing is SFO-JFK-BOS. I purchased the flight 5 days ago, and as EP requested upgrades on both segments. I got an e-mail with JFK-BOS clearing same day. I got somewhat nervous as I saw the J cabin for SFO-JFK fill up, and at T-4, I checked the upgrade list, only to see "No passengers have requested an upgrade for this flight". I pressed upgrades in the app, and sure enough, it said "requested".
I called the EP line, and they were quite confused - they said I didn't request the upgrade. Eventually they were able to fix it, and I cleared almost right away. No harm done, but now I'm a bit more concerned with a few more JFK-SFO segments coming up.
Anyone else fail to be on the upgrade list, even though you requested an upgrade?
I'm on the AA 18 SFO-JFK 321T today. My routing is SFO-JFK-BOS. I purchased the flight 5 days ago, and as EP requested upgrades on both segments. I got an e-mail with JFK-BOS clearing same day. I got somewhat nervous as I saw the J cabin for SFO-JFK fill up, and at T-4, I checked the upgrade list, only to see "No passengers have requested an upgrade for this flight". I pressed upgrades in the app, and sure enough, it said "requested".
I called the EP line, and they were quite confused - they said I didn't request the upgrade. Eventually they were able to fix it, and I cleared almost right away. No harm done, but now I'm a bit more concerned with a few more JFK-SFO segments coming up.
Anyone else fail to be on the upgrade list, even though you requested an upgrade?
Mar 26, 2017, 12:13 am
#25
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
yes, I'm pretty sure the request went in but I wasn't on the upgrade list at T-4.
Was this all recent? Guess I'll have to monitor these requests really closely then...
Was this all recent? Guess I'll have to monitor these requests really closely then...
Mar 26, 2017, 1:51 am
#26
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,316
If you requested miles and copay upgrade, they will delete the complimentry EXP upgrade request.
Mar 26, 2017, 6:17 am
#27
Join Date: Mar 2007
Location: Washington DC
Programs: AA Plat
Posts: 1,304
This has happened on each of my 3 most recent flights. Each was a <500 mile comp. Each reservation indicated Upgrade Requested, which is automatic for these short hops. In each instance I completed OLCI, looked at upgrade list on App to see where I was and saw "No passengers have requested an upgrade for this flight." F was wide open in all cases. Requested that TA or club agent add me to list. Cleared at gate. Something is clearly amiss.
Mar 26, 2017, 6:44 am
#28
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
This has happened on each of my 3 most recent flights. Each was a <500 mile comp. Each reservation indicated Upgrade Requested, which is automatic for these short hops. In each instance I completed OLCI, looked at upgrade list on App to see where I was and saw "No passengers have requested an upgrade for this flight." F was wide open in all cases. Requested that TA or club agent add me to list. Cleared at gate. Something is clearly amiss.
Also, my flight, even with 5 empty seats at T-4 and no one requesting upgrades supposedly, left full in J. I don't think it was full in Y so I wonder if the upgrade list really was just broken.
Mar 26, 2017, 7:53 am
#30
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
This has been a problem for a while: http://www.flyertalk.com/forum/ameri...sted-gate.html
Something that has been reported to work (and worked for me on at least one occasion) was to repeat the check in steps. At least on the kiosk, there is a button marked "Upgrades". Clicking that leads to a screen that asks whether you want to be on the upgrade wait list. After following these steps I was on the airport list after previously being left off.
Of course it should never happen in the first place...
Something that has been reported to work (and worked for me on at least one occasion) was to repeat the check in steps. At least on the kiosk, there is a button marked "Upgrades". Clicking that leads to a screen that asks whether you want to be on the upgrade wait list. After following these steps I was on the airport list after previously being left off.
Of course it should never happen in the first place...