worldiswide

I tried checkmytrip.com for my RJ and Eitihad award tickets booked on AA but I got error messages. Another interesting thing as I was investigating, the confirmation I found from the day the tickets were issued, and the ticket number on my AAdvantage credit card statement for that month listing the charge are not the same, and not even close. So, what is the real ticket number? The plot keeps thickening and this is one of those times when details do matter.

One other questions for the tripcase/checkmy trip users, do I have to create a new account for each traveler to pull up by PNR? I'm managing a trip for 7 with three different last names, and I was trying to figure out the best way to do that. Some of the pnr's have multiple last names, obviously each person has their own ticket number, regardless of how many people are on the PNR.

I am also going to try the helpful links on the bottom right now. That would be really great.

worldiswide

Just went to AA.com and the print trip in the helpful links at the bottom and the top show the same view of the reservation with no ticket number. This was for paid and award tickets, on various airlines including RJ, Eitihad, and Qantas. I know that the trip says ticketed, but this makes me a little nervous, and obviously want to be really careful that I keep track of ticket numbers at time of booking and confirmation. What will be next?

worldiswide

Beerup, thank you...thank you I was able to use tripcase, and load both my records, and other family members pnr for both AA flights and partner flights, paid and award tickets, and was able to see the history of the eticket receipts (as you mention seeing the entire history is an improvement of what you used to see in AA.com) in the documents section... and matched them to the original documents I had for some of the pnr's and they do match (I know they should, but I still dont know why the AAdvantage statement doesn't match) Thank you for your detailed printouts and directions. Its my new tool of choice, as you mention.

JDiver

The new aa.com booking and PNR rendering have resolved this issue.

Pulling up your PNR reveals:

• PNR page shows price and breakdown (fare + carrier imposed fees, taxes)
  
  
• "Print trip and receipt" option (to new page) (receipt including ticket number)
  
  
• Click on seat # to go to seat selection process
  
  
• Link to meal order (within 30 days)

See http://www.flyertalk.com/forum/ameri...ep-2016-a.html

beerup

Unfortunately this is not the holy-grail solution. With the new IT, award flights (i.e., pertinent to this thread) do not have "Print trip and receipt" but just "Print trip" which just prints the web-formatted itinerary page. At least that is true for all my award bookings as well as others posting in this thread.

dk123

For the award flights, we still cannot print or display the receipt or ticket number.

CoffeBeans

Not sure why the subject line is now marked as "resolved" - it isn't resolved as far as my reward flights are concerned (speaking for myself only here) - still only just the "Print" button (for printing itineraries and not receipts) available - this is the case even for award flights on AA own metal. Printing receipts for those is now a tedious multi-step process, no longer a one stop self-help thru AA.com

The "Print trip and receipt" functionality was still alive as recent as late Aug for reward flights, I booked and printed two around 8/25 or 8/26.

Not sure if the issue is resolved now for paid flights booked directly on AA.com, as all my paid flights happened to be booked thru travel agent and the "Print trip and receipt" functionality is intact for those.

It seems AA has little to nil QA process for rolling out "enhancements" to AA.com, the recent ones have broken a number of useful functionality. The biggest joke is to be told by AA (elite desk and web support) there is no way to raise a trouble ticket to report the issue, seriously ?! If customers have to resort to 3rd party web portals as a work around, why even bother having AA.com ?

Gerbs

In addition, some changes to award itineraries by the operating carrier are not even displayed or printable using the "Print Trip" option. In my case, a regional CX segment was re-allocated to KA; the entire itinerary is no longer viewable on aa.com even though linking via the AA PNR on TripCase yields the newly updated itinerary.

JDiver

Award trips remain the same: one can not print a receipt for an award trip.

beerup

...unless one uses TripCase with direct linking to a booking as described above.

nrr

All but one of my itns on AA.COM, still only have "print trip"; the "good one" was booked through a travel agency AND does have "print receipt and trip".
But since TRIPCASE does what I need^.

JDiver

From th PNR, nada. TripCase is Sabre-native, so pretty useful.

SK

A workaround I found to print a receipt for an award trip, if you also have other trips, which are non-award, in your list of reservations.

- Go to a "normal", non-award trip, which does have a Print trip and receipt option.

- Click, to get the receipt. This opens a new tab (or new window, depending on your browser). Do not close this new tab!

- Go back to your trips and select the award trip whose receipt you need. When it loads, switch to the still open receipt of the previous trip and reload that window. It will now load the receipt of the award trip.

CoffeBeans

Excellent tip! Thanks SK.

The only catch is you need to have a upcoming paid trip to use this work-around.

So the functionality is still there just can't be accessed from award trip any more. Is this a result of sloppy 'enhancement' or intentional removal by AA ?

SpammersAreScum

Neat! Similar to the multi-tab hack for changing the name of a PNR. Seems to me, though, that the browser-makers are working on clamping down on cross-tab/window activity for security reasons, so these may stop working in the near future.