I am trying to purchase a ticket on AA.com

The total fare is $450 for 2 pax. After I enter my wife and I's information, it says the fare is $550. Thats all fine, but after I click continue, it goes back to $450. If I click continue, it goes back to $550. This goes on forever.

I called AA Customer Service and the fare they show is much more expensive.

Has this happened to anyone else before and if so, whats the best way to get this resolved or have it move past this "loop"?

Have you tried using an OTA, like orbitz? That usually works.

I have a bunch of expiring vouchers im trying to burn!

It is likely that there is only one seat in the bucket you want, but the married segments are confusing it somewhere.

You either need to accept doing separate reservations (put them on hold first) or keep trying. Sometimes the bucket gets reset the next day. Sometimes, the fare goes up.

Rasheed

This happened to me several times at the beginning of the year and I was only buying a ticket for myself. I couldn't put it on hold because it was an international itinerary with a JL or CX flight involved. Most of the time, I waited a day and then I was able to purchase it, but sometimes it took 2 days. Half the time I got it at the same price, the other half it went up 3-10%

I've had this happen once when I was piecing together a rather gnarly mileage run using the multi-city search tool. I noted down the segments and booked it via phone agent and had no trouble asking for the fee to be waived once I explained that the website wasn't letting me go through with it.

I've had this happen to be many times over the years. In the past, it took a little extra work by just calling AA Web Services. They'd confirm what you're seeing on the AA.com and get someone on the line who could help book the lower price on website.

Nowadays it's much worse, unfortunately. Ever since AA moved their tech support offshore, calls with them have been excruciating and long. (Did I mention excruciating?) It now takes on average over an hour to get them to resolve these types of situations. And be prepared to be transferred multiple times, having to explain the situation to someone new each time. If you keep pushing hard enough and repeatedly asking for a supervisor who can override the price, then you'll likely get somewhere. Have a bottle of wine/liquor nearby though...you're gonna need it.