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Old Jun 18, 2016, 2:27 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
oneworld announces alliance airlines no longer required to honor missed connections or interline baggage for those on separate PNRs

NOTE: See AA Protection on separate oneworld tickets / PNR

AA policy: “Through Checked Baggage Policy – Separate Tickets“ - see PDF available attached to post #1.

Background:
Originally Posted by OAG

According to OAG’s most recent report, “Self-Connection: The Rise and Roadblocks of a Growing Travel Booking Strategy,” 40 percent of U.S. travellers are bypassing typical booking practices, such as through an airline, travel agency or OTA, and are beginning to self-connect when they travel.

Self-connecting passengers are defined as those that book separate tickets to fly from City A to City C, via City B.

Already popular in Europe, self-connecting is beginning to increase in popularity in the U.S. market as passengers look to save money. Passengers can mix and match airlines in order to score the best deal or connect through a city they would like to visit on the way to their final destination. But what are some of the roadblocks and challenges to successfully self-connect, and how can airlines or airports make this process easier?
oneworld airlines are not required to provide connecting passenger protection of through checked baggage to passengers on separate PNRs; individual airlines may still choose to do so, but it is not required. AA, BA, QF (9/2016) have modified their policies regarding connection protection and baggage through checking of passengers flying on separate PNRs. Read on. (Yes, it means on separate PNRs AA won't even through check on AA to AA - link to ODF.))

Qatar Airways / QR has verified as of 1 March 2017 they will interline baggage on separate PNRs. They must be the first airline (not one honoring the original oneworld policy) one checks in with, and the connection must meet MCT (usually two hours). See more in post quoted below, and link to Australian Business Traveller article. (26 Feb 2017)

MH / Malaysia Airlines STILL HONOR connection protection and through checking / interlining on separate PNRs.

Cathay Pacific and Cathay Dragon reversed their policy and through check baggage on separate PNRs as of 1 Jan 2017. See post #1.

JL / Japan Airlines began through checking to oneworld partners again in Oct 2016.

Qatar Airways will through check baggage to oneworld partners if it’s the trip origin airline.

See Wikipost for this thread in oneworld forum for the list of oneworld airlines and known through checking policies.

Link to American Airlines' policy on through checking baggage as of 1 Sep 2016. Notice that different protocols are followed in IROPS / OSO conditions.

As well, “if you book an award ticket and a paid ticket at the same time, there are mixed reports here of well trained agents being able to combine these into a single PNR at the time of booking, which enables bags to be through checked. But this takes a good agent, probably several HUCAs, and can only be done at the time of booking. “ - JJeffrey

Code:
Through Checked Baggage Policy (AA, 1 Sep 2016) (link to PDF)

To align American Airlines (AA) with our oneworld partners and to reduce
baggage mishandlings, we will now only through check customers and
baggage when all the tickets are in the same PNR.

Through check-in will be honored between the following carriers only:
  • Code:
    American Airlines and American Eagle
    • Code:
       oneworld airlines and affiliates


Code:
What if I have separate tickets in the same PNR for itineraries with
American to a non-oneworld carrier?

"Our policy on American to non-oneworld airline tickets has not changed.
We will not through check customers or bags even if the tickets are in
the same PNR."

What would be the bag charges if the customer holds separate tickets
in separate PNRs?

American will not through check a customer’s bag, regardless if it is
a oneworld carrier. The customer will need to collect their bag at
the final destination on the AA ticket. They will pay for the bag on the
second ticket when they recheck it. This may involve exiting the secure
area, then claiming and re-checking the bags. The Minimum Connecting
Time (MCT) will usually not be sufficient when the customer has separate
tickets issued for each airline.

International flights on separate PNRs (or to non-oneworld carriers) will usually require claiming bags, clearing customs and rechecking bags on another carrier to be continued to their next destination.

What will customers be charged if we can through check the bag?

The charges would depend on what tickets the customer holds in the same PNR.

Do Alaska and our other codeshare/interline partners count as affiliate airlines?

No, the oneworld affiliate airlines are generally the regional partners of the other oneworld carriers. If a customer held an AS ticket and an AA ticket in the same PNR we would not through check the bag. They would need to reclaim then recheck their bag with AS.
When issuing separate tickets it is important your customer be informed that American is unable to ‘through-check' bags with 2 separate tickets (PNRs) if they are traveling on American and non-oneworld carriers. This will result in an airport check-in representative collecting the required baggage fees based on each airline's established policies.

Please advise the customer to allow additional time to claim their baggage, present the required travel documents to enter the country, if relevant, and meet check-in requirements for the connecting flight. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.

Link

(One PNR can be comprised of several tickets - up to 16, if memory serves.)

Australian Business Traveller (in part): “Despite the two airlines' (AA and QF) joint venture across the Pacific, check-in staff are no longer obliged to tag your baggage through to your final destination from September 1 2016 if your flights are booked separately (separate ONRs) rather than under the one reservation.”

Instead, those bags will only be tagged as far as the destination shown on each individual booking – not where you’re actually headed at the end of the trip. Both Qantas and American Airlines have confirmed the new arrangements to Australian Business Traveller.
Those also announcing they will NOT HONOR connection protection and through checking / interlining on separate PNRs, even on oneworld airline partners. (AA still honors connection protection if your next flight is on AA.)

E.g. CX new policy in line with above:

"+ oneworld Ticketing and Disruption Policy 01 Jun 2016

Separate Ticket Policy - Revised Through Check in Handling

With effect from 01 Jun 2016, all oneworld carriers have agreed that through* check-in will apply ONLY to passengers travelling on an oneworld itinerary ticketed on a single ticket or where segments are ticketed separately but in the same PNR.

*=Through services are defined as the customer and their baggage being through checked to their final destinations.

To align with the change, disruption policy will also be revised to exclude protection for passengers holding separate tickets that is not booked under the same PNR."
NOTE: CX will still offer protection and baggage interlining between Cathay Pacific and Cathay Dragon.

Oneworld (sic) communications chief Michael Blunt tells Australian Business Traveller that “individual member airlines are free to offer service above and beyond the (Oneworld) alliance minimum standard if they so choose, so some may continue to offer through check-in for customers travelling on separate bookings.”

"All our member airlines will be delighted to continue to check them and their baggage through to any of the 1,000 plus destinations on the alliance network, on multiple sectors,” Blunt says, “provided the itinerary is all on one booking so we are aware of where they and their baggage want to end up and we can plan accordingly and ensure the best possible customer service delivery throughout the journey.”

M. Blunt, as quoted in Australian Business Traveller
Gary Leff, View from the Wing, 16 Aug 2016: reached out to American and learned this new policy goes into effect September 1 although I’m not sure how they can retroactively apply it to tickets purchased before the new policy was implemented.

There’s one small saving grace. Customers traveling on separate tickets where one segment is an award ticket and another has been purchased can through-check bags. Travel must be on American or oneworld partners, and not on partners outside the oneworld alliance (like Etihad or Air Tahiti Nui). Tickets much be in the same reservation. Link
"
  • If you’re booked on two separate PNRs on oneworld carriers, you’ve previously been able to check your bags through to your final destination
  • If you’re booked on two separate tickets on oneworld carriers, you’ve been protected in the event of a misconnect or cancelation


As of June 1, 2016, the oneworld alliance has eliminated these benefits for passengers booked on separate tickets. Oneworld carriers no longer have to check your bags through to other oneworld carriers if booked on a separate ticket, and no longer have to protect you in the event of a misconnect when on separate tickets."

Link to full article in Boarding Area
"In a move which could cause connection chaos for many travellers, airlines belonging to the Oneworld (sic) alliance ... are no longer required to check passengers and their baggage through to their final destination on some connecting flights.

"The new scheme, which came into effect from June 1st (2016), impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference. "

But, good news for those flying Qatar Airways:

Originally Posted by JDiver
Important change! Qatar Airways has announced they will no longer adhere to oneworld's draconian baggage transfer policy when flights are booked on separate PNRs.

As long as MCT / minimum connection times are met, QR will interline baggage on separate oneworld PNRs as of 1 March 2017.

Australian Business Traveller found the change in the QR ground services manual issued 23 Feb 2017, verified by a QR spokesperson.

NOTE: If one is beginning travel with a one world airline adhering to the oneworld policy and continuing on Qatar, one flying on separate PNRs is still going to have to collect baggage and recheck with QR.

E.g. SFO-LAX on AA, LAX-DOH-CMB on QR, two PNRs - the first sector on AA, remainder on QR, AA will not respect QR ground handling rules so one will have to recover baggage at LAX and transfer it to the QR checkin counter.

(Added to Wikipost 26 Feb 2017)

Link to full article on Australian Business Traveller
Link to update of Aus BT article with airline announcements of their positions

On FT: oneworld no longer interlining between separate tickets / PNRs?

On FT: BA no longer interlining baggage with separate tickets

On FT: CX will not interline to other oneworld airlines if travelling on separate PNRs

On FT: JAL will continue to interline to other oneworld carriers on separate PNRs (4 Oct 2016)

On FT: Qantas - no checking of luggage separate itineraries from 1 Sep (2016) [some exceptions]

Archived previous thread: ARCHIVE: Change to through-checking Oct 2014 (interlining) baggage on separate tickets

Updated 26 Feb 2017 - JDiver
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Separate ticketing / PNR: AA, oneworld, through baggage & protection issues > 2016

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Old Sep 21, 2017, 12:53 pm
  #616  
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Originally Posted by PaulInTheSky
AA is done.
Good decision, you'll be happy you made it when you look back on it.
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Old Sep 21, 2017, 1:22 pm
  #617  
 
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Originally Posted by PaulInTheSky

AA is done.
Goodbye Cruel Airline.
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Old Sep 21, 2017, 3:11 pm
  #618  
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Originally Posted by HAF
I just realized that I won't be able to interline from AA to LATAM at LAX - (my ticket LAX-LIM-LAX was ticketed a while ago as part of a package tour) and I thought since both airlines are oneworld i thought i should be able to check my luggage through SFO-LAX_LIM-LAX-SFO AA/LA; however per this thread seems I will not (AA confirmed on the phone as well) even though there seems to be some protection for rebooking in case of IRROPS.

Since Alaska/Virgin interline with LATAM (shame on oneworld!) - i am planning to book the outbound through them - so I do not have to deal with schlepping luggage through LAX - however what is your advice on the return? Since I will have to pick up and get through custom's is it relatively easy to drop off at AA after customs, same as when on same ticket? Or would I have to go out and back to the domestic terminal to drop my luggage at the domestic counter? Or should I just also do Alaska/Virgin on the return?

Why would even Oneworld be called an Alliance if they can not check luggage through each other?

-HAF
I doubt that Alaska/Virgin will interline to LATAM on separate tickets.
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Old Sep 21, 2017, 8:02 pm
  #619  
 
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Originally Posted by JonNYC
Good decision, you'll be happy you made it when you look back on it.
Already done most of it. Only five RTs with AA this year, and a small domestic. Everything else was OneWorld Premiums.

Originally Posted by QueenOfCoach
Goodbye Cruel Airline.
Would probably adjust my travel pattern to be even less AA moving on. Best case is max two to three AA trips next year. Won't give any more dime to AA.
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Old Sep 22, 2017, 6:47 pm
  #620  
 
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Another data point for folks this evening. Had a creeping delay on a flight into JFK, connecting to an LHR flight (both AA). Reported wheels up would have taken a 4 hour connection window (separate tickets) down to 45 minutes.

My ability to reclaim and get back to checkin was almost 0.

I protested and attempted to get a re-route to LHR direct, which was refused as they were separate tickets ("You shouldn't buy tickets like that Sir"). They did, then, agree (given I could make the connection on the timing given) to re-tag the bags.

Full credit to the staff member - he sorted the new tags, went out to the tarmac and found the bags, re-tagged them himself (showed me the new tags and the removed tags to prove it) etc.

In the end - they loaded the flight early, just in case, which resulted in a significantly earlier wheels up and I landed with a 2 hour connection window.
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Old Sep 22, 2017, 8:32 pm
  #621  
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Originally Posted by LondonElite
I doubt that Alaska/Virgin will interline to LATAM on separate tickets.
according to the alaska agent on the phone - they will

crazy, oneworld would not interline - among themselves, but non alliance airlines will interline to onewold?! now seriously?

--HAF
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Old Sep 23, 2017, 8:30 am
  #622  
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Originally Posted by MPH1980
Another data point for folks this evening. Had a creeping delay on a flight into JFK, connecting to an LHR flight (both AA). Reported wheels up would have taken a 4 hour connection window (separate tickets) down to 45 minutes.

My ability to reclaim and get back to checkin was almost 0.

I protested and attempted to get a re-route to LHR direct, which was refused as they were separate tickets ("You shouldn't buy tickets like that Sir"). They did, then, agree (given I could make the connection on the timing given) to re-tag the bags.

Full credit to the staff member - he sorted the new tags, went out to the tarmac and found the bags, re-tagged them himself (showed me the new tags and the removed tags to prove it) etc.

In the end - they loaded the flight early, just in case, which resulted in a significantly earlier wheels up and I landed with a 2 hour connection window.
In typical AA fashion I had the same situation a few months back but with totally different results .

Creeping delays on RDU-JFK meant my 3hr connection to JFK-LHR was down to an hour (separate tickets). I had no checked bags, so even an hour was still totally doable. The AC AAgents proactively offered to rebook me on the RDU-LHR nonstop just in case, which I absolutely accepted.

In your case, glad the AAgent went around the stupid policy and used common sense to get your bags sorted ^.
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Old Sep 23, 2017, 10:21 am
  #623  
 
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With respect to IRROPS and two separate PNRs (one on BA and one on QR metal), is it generally a good idea for an AA elite to buy the AA codeshare instead of the BA code?

I realize the operating carrier is responsible for IRROPS, but I'm not sure if buying the AA code will give a potentially better outcome in these cases.
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Old Oct 3, 2017, 10:01 pm
  #624  
 
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Wink

Originally Posted by bobbybrown
That's my understanding, too. A bag cannot go A-PHL-B-PHL-C (or in my case, I tried A-DFW-B-DFW-C on a separate ticket many years ago but I couldn't) under a normal circumstance. I won't be relieved until I saw the bags at BUF.

It's amazing though, that the agent could reroute bags without retrieving and retagging them.

Also, I would delete the agent name when it's so clear that the agent followed the rule. When manager came in and said the same thing, why still blaming (and revealing name of) the agent?
Even on the same ticket you can’t check bags through on A-DFW-B-DFW-C. The issue is known as backtracking.

An agent can enter a BCO (baggage change order) to get bags rerouted. They will get retagged in the bag room. I’ve asked to have this done when making a tight connection or turn on separate PNRs and have been denied.
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Old Oct 10, 2017, 1:22 pm
  #625  
 
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Had a skycap through check a bag on separate PNRs today at Lax. Lax-Mia-tpa. Took 15 minutes though.
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Old Oct 13, 2017, 6:14 am
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Originally Posted by beachfan
Had a skycap through check a bag on separate PNRs today at Lax. Lax-Mia-tpa. Took 15 minutes though.
Could this be a viable general strategy? Are there other reports of skycaps doing the right thing (checking the customer's bag thru to the destination), even when the airline refuses to do it?

I mean, really, for the baggage handler at the airport: how is a bag on a Single PNR any different from a bag on separate tickets? Either way, it's the same process: Take bag off plane, put it on cart, take it to next plane, put it in plane. Why oh why does an "Alliance" make their customers do the baggage handler's job at hub airports?

If skycaps are a workaround, then that's great news.
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Old Oct 13, 2017, 6:27 am
  #627  
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Originally Posted by CloudCoder
Could this be a viable general strategy? Are there other reports of skycaps doing the right thing (checking the customer's bag thru to the destination), even when the airline refuses to do it?

I mean, really, for the baggage handler at the airport: how is a bag on a Single PNR any different from a bag on separate tickets? Either way, it's the same process: Take bag off plane, put it on cart, take it to next plane, put it in plane. Why oh why does an "Alliance" make their customers do the baggage handler's job at hub airports?

If skycaps are a workaround, then that's great news.
If I'm waiting behind fifteen minutes to check a bag - because you don't think the rules on checking bags across separate tickets should apply to you - there's going to be a letter of complaint against that skycap before I even leave the airport.
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Old Oct 13, 2017, 4:13 pm
  #628  
 
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How would you even know that was the reason? Go ahead and complain, that would take you longer than 15 minutes to find someone worth complaining to.

There were plenty of skycaps, no one else was waiting
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Old Oct 16, 2017, 2:45 pm
  #629  
 
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Will I be able to check my bag through in this situation?..

Flight 1: AA revenue ticket traveling from ORD to DFW

Flight 2: AA (international) award ticket in Business from DFW to AMS

Since it’s all AA in this situation will they do it?

There is no award space for the ORD to DFW leg so I am going to have to purchase a cash ticket. Unless anyone knows any tricks around that.
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Old Oct 16, 2017, 3:57 pm
  #630  
 
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Did u get a chance to read the Wiki? Or read some of the comments and responses in the thread?

Originally Posted by MSP_Monopoly
Will I be able to check my bag through in this situation?..

Flight 1: AA revenue ticket traveling from ORD to DFW

Flight 2: AA (international) award ticket in Business from DFW to AMS

Since it’s all AA in this situation will they do it?

There is no award space for the ORD to DFW leg so I am going to have to purchase a cash ticket. Unless anyone knows any tricks around that.
AAExecPlatFlier is offline  


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