Last edit by: seawolf
(updated 13 April 2019) - to reflect change in policy as retrieved from https://saleslink.aa.com/en-US/resou...l#SeparateTkts
Note: The change does not address the situation where it is AA to/from AA or a oneworld Carrier in Separate PNRs
NOTE: AA is one of the airlines (with BA, IB, QF and possibly others) that wont through check checked baggage with separate ticketing. Such passengers will have to recover their checked bags at the first ticketed destination, and check it in for the second ticket with the further operating airline.
Examples: SMF-LAX on AA, DOH on Qatar, separate tickpeting: Outbound, passenger must go landslide, recover bags, proceed to appropriate terminal, check in with Qatar Airways. On return, QR will through check, but passenger must recover bags after immigration, process customs and turn in bags at customs baggage forwarding counter.
See Separate ticketing / PNR: AA, oneworld, through baggage issues > 2016
Note: The change does not address the situation where it is AA to/from AA or a oneworld Carrier in Separate PNRs
Separate Tickets
oneworld Re-accommodation
When customers are holding separate ticket(s) on AA to/from a oneworld carrier in the same PNR, they should be treated as through ticketed customers.
In the event of a disruption on the originating ticket, the carrier responsible for the disruption is required to reroute the customer to their final destination.
Travel Agents will need to contact AA Reservations for protection and reissue assistance.
AA Reservations 1-800-433-7300 (U.S. and Canada)
Outside the U.S. and Canada, reference Worldwide Reservations Numbers
Other Airline
When the customer is traveling on a separate ticket, to/from a non-oneworld or other airline, in the same or separate PNRs, IROPS procedures and AA Conditions of Carriage do not apply to the separate ticket purchased by the customer as part of their journey.
oneworld Re-accommodation
When customers are holding separate ticket(s) on AA to/from a oneworld carrier in the same PNR, they should be treated as through ticketed customers.
In the event of a disruption on the originating ticket, the carrier responsible for the disruption is required to reroute the customer to their final destination.
Travel Agents will need to contact AA Reservations for protection and reissue assistance.
AA Reservations 1-800-433-7300 (U.S. and Canada)
Outside the U.S. and Canada, reference Worldwide Reservations Numbers
Other Airline
When the customer is traveling on a separate ticket, to/from a non-oneworld or other airline, in the same or separate PNRs, IROPS procedures and AA Conditions of Carriage do not apply to the separate ticket purchased by the customer as part of their journey.
- AA has no responsibility for onward travel on a separate ticket in the same or a separate PNR
- Affected customers will need to work directly with the other airline for assistance
Examples: SMF-LAX on AA, DOH on Qatar, separate tickpeting: Outbound, passenger must go landslide, recover bags, proceed to appropriate terminal, check in with Qatar Airways. On return, QR will through check, but passenger must recover bags after immigration, process customs and turn in bags at customs baggage forwarding counter.
See Separate ticketing / PNR: AA, oneworld, through baggage issues > 2016
AA Protection on separate oneworld tickets / PNR
#1
Original Poster
Suspended
Join Date: Jan 2015
Location: Bregenz, Austria
Programs: AA, BAEC, Alaska, Flying Blue, United, IHG, Hilton
Posts: 2,950
AA Protection on separate oneworld tickets / PNR
My intention is to purchase the following tickets:
Cash fare: HAV-MIA
BA Avios redemption (following day): MIA-DCA
Looking through previous threads, it would appear that AA is unique in that it will offer protection for separately booked tickets in the event of a delay. Does this protection extend to partner redemptions?
I.e. if my evening flight from Havana is delayed or cancelled and I miss my morning flight onward from MIA, will AA get me to DCA (or IAD/BWI)?
Cash fare: HAV-MIA
BA Avios redemption (following day): MIA-DCA
Looking through previous threads, it would appear that AA is unique in that it will offer protection for separately booked tickets in the event of a delay. Does this protection extend to partner redemptions?
I.e. if my evening flight from Havana is delayed or cancelled and I miss my morning flight onward from MIA, will AA get me to DCA (or IAD/BWI)?
#2
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 31,144
My intention is to purchase the following tickets:
Cash fare: HAV-MIA
BA Avios redemption (following day): MIA-DCA
Looking through previous threads, it would appear that AA is unique in that it will offer protection for separately booked tickets in the event of a delay. Does this protection extend to partner redemptions?
I.e. if my evening flight from Havana is delayed or cancelled and I miss my morning flight onward from MIA, will AA get me to DCA (or IAD/BWI)?
Cash fare: HAV-MIA
BA Avios redemption (following day): MIA-DCA
Looking through previous threads, it would appear that AA is unique in that it will offer protection for separately booked tickets in the event of a delay. Does this protection extend to partner redemptions?
I.e. if my evening flight from Havana is delayed or cancelled and I miss my morning flight onward from MIA, will AA get me to DCA (or IAD/BWI)?
#4
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
As long as MCT is satisfied at time of booking is met that helps too. If you intentionally ticket two OW segments that couldnt be ticketed together due to an MCT violation it can make misconnects more difficult to deal with when pushing for application of official policy.
#7
Join Date: Dec 1999
Location: NYC/LAX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,979
The obligation rests with the carrier triggering the missed connection, not the carrier you are connecting to. If the delay involves an AA flight, AA bears responsibility to get you to your destination.
#8
Join Date: Nov 2016
Posts: 822
Interesting. How would that be handled? I'm going into the exact
Last edited by shimps1; Dec 7, 2019 at 10:54 pm
#9
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,261
While that is the general policy, AA is unique in that it protects connections AA-AA, AA-OW and OW-AA. Thus, in the example of separate tickets QR-AA, AA would handle a reroute, while QR would not.
#10
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 13,098
Interesting. How would that be handled? I'm going into the exact situation tomorrow. I have asked prior and a number of replies have said I essentially have no protection. Going DSM>(Eagle)>ORD, landing 2PM, departing ORD>(QR)>DOH>SEZ 6:10PM. I easily meet the MCT requirement, and it is OW to OW, so would I go to the AA customer service desk if they cause me to miss the QR departure?
I have misconnected several times on separate tickets over the years, but in all cases it was the AA flight I missed, so it was easy for AA agents to rebook me to my final destination. Things can get very tricky when it's a separate ticket on another carrier that a delayed AA flight has caused you to miss. In these cases, you'd have to find a very helpful/knowledgeable agent (most likely at an AC) that was willing to liaise with the other carrier to get you rebooked.
#11
Join Date: Dec 1999
Location: NYC/LAX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,979
Things can get very tricky when it's a separate ticket on another carrier that a delayed AA flight has caused you to miss. In these cases, you'd have to find a very helpful/knowledgeable agent (most likely at an AC) that was willing to liaise with the other carrier to get you rebooked.
Maybe a proactive agent with "problem" carrier could send a message to this team if one is booked in separate records to facilitate making a close connection or rebooking missed flights.
#12
Ambassador, LATAM
Join Date: Aug 2009
Location: Lima, Per
Programs: LATAM, Lifemiles
Posts: 870
I think I remember a website link some time ago? Do we have the official policy document somewhere or know how to best reference it to an AA agent if necessary?
#13
Join Date: Mar 2006
Location: Western PA
Programs: ExPlAAt; United 1K
Posts: 481
My intention is to purchase the following tickets:
Cash fare: HAV-MIA
BA Avios redemption (following day): MIA-DCA
Looking through previous threads, it would appear that AA is unique in that it will offer protection for separately booked tickets in the event of a delay. Does this protection extend to partner redemptions?
I.e. if my evening flight from Havana is delayed or cancelled and I miss my morning flight onward from MIA, will AA get me to DCA (or IAD/BWI)?
Cash fare: HAV-MIA
BA Avios redemption (following day): MIA-DCA
Looking through previous threads, it would appear that AA is unique in that it will offer protection for separately booked tickets in the event of a delay. Does this protection extend to partner redemptions?
I.e. if my evening flight from Havana is delayed or cancelled and I miss my morning flight onward from MIA, will AA get me to DCA (or IAD/BWI)?
#14
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 31,144
Yes. That is AA's (current) policy.
#15
Join Date: Nov 2001
Location: SAV/HHH
Programs: BA Lifetime Gold (current GGL), HH Diamond
Posts: 1,293
I posted my experience last fall with separate ticket protection going from AA to BA here: AA to BA protection separate booking - experience
AA flights were delayed by weather. I dealt with AA agents over the phone.
Key takeaway from the experience which might save time in the future...
AA needs to take over control of the other OW ticket, so the agent needs your ticket number. In my case, they merged it into my existing AA PNR, and I was rebooked as if a missed connection on that itinerary.
AA flights were delayed by weather. I dealt with AA agents over the phone.
Key takeaway from the experience which might save time in the future...
AA needs to take over control of the other OW ticket, so the agent needs your ticket number. In my case, they merged it into my existing AA PNR, and I was rebooked as if a missed connection on that itinerary.