FlyerTalk Forums - View Single Post - AA Protection on separate oneworld tickets / PNR
Old Feb 4, 2019, 11:45 am
  #11  
NYC Flyer
 
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
Originally Posted by JJeffrey
Things can get very tricky when it's a separate ticket on another carrier that a delayed AA flight has caused you to miss. In these cases, you'd have to find a very helpful/knowledgeable agent (most likely at an AC) that was willing to liaise with the other carrier to get you rebooked.
Unfortunate, but not surprising. Apparently, there is a "Global Support" team at major oneworld stations. https://www.oneworld.com/global-support

Maybe a proactive agent with "problem" carrier could send a message to this team if one is booked in separate records to facilitate making a close connection or rebooking missed flights.
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