Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Separate ticketing / PNR: AA, oneworld, through baggage & protection issues > 2016

Separate ticketing / PNR: AA, oneworld, through baggage & protection issues > 2016

    Hide Wikipost
Old Sep 21, 19, 3:00 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
Wiki Link
oneworld announces alliance airlines no longer required to honor missed connections or interline baggage for those on separate PNRs

NOTE: See AA Protection on separate oneworld tickets / PNR

AA policy: “Through Checked Baggage Policy – Separate Tickets“ - see PDF available attached to post #1.

Background:
Originally Posted by OAG

According to OAG’s most recent report, “Self-Connection: The Rise and Roadblocks of a Growing Travel Booking Strategy,” 40 percent of U.S. travellers are bypassing typical booking practices, such as through an airline, travel agency or OTA, and are beginning to self-connect when they travel.

Self-connecting passengers are defined as those that book separate tickets to fly from City A to City C, via City B.

Already popular in Europe, self-connecting is beginning to increase in popularity in the U.S. market as passengers look to save money. Passengers can mix and match airlines in order to score the best deal or connect through a city they would like to visit on the way to their final destination. But what are some of the roadblocks and challenges to successfully self-connect, and how can airlines or airports make this process easier?
oneworld airlines are not required to provide connecting passenger protection of through checked baggage to passengers on separate PNRs; individual airlines may still choose to do so, but it is not required. AA, BA, QF (9/2016) have modified their policies regarding connection protection and baggage through checking of passengers flying on separate PNRs. Read on. (Yes, it means on separate PNRs AA won't even through check on AA to AA - link to ODF.))

Qatar Airways / QR has verified as of 1 March 2017 they will interline baggage on separate PNRs. They must be the first airline (not one honoring the original oneworld policy) one checks in with, and the connection must meet MCT (usually two hours). See more in post quoted below, and link to Australian Business Traveller article. (26 Feb 2017)

MH / Malaysia Airlines STILL HONOR connection protection and through checking / interlining on separate PNRs.

Cathay Pacific and Cathay Dragon reversed their policy and through check baggage on separate PNRs as of 1 Jan 2017. See post #1.

JL / Japan Airlines began through checking to oneworld partners again in Oct 2016.

Qatar Airways will through check baggage to oneworld partners if it’s the trip origin airline.

See Wikipost for this thread in oneworld forum for the list of oneworld airlines and known through checking policies.

Link to American Airlines' policy on through checking baggage as of 1 Sep 2016. Notice that different protocols are followed in IROPS / OSO conditions.

As well, “if you book an award ticket and a paid ticket at the same time, there are mixed reports here of well trained agents being able to combine these into a single PNR at the time of booking, which enables bags to be through checked. But this takes a good agent, probably several HUCAs, and can only be done at the time of booking. “ - JJeffrey

Code:
Through Checked Baggage Policy (AA, 1 Sep 2016) (link to PDF)
 
 To align American Airlines (AA) with our oneworld partners and to reduce 
 baggage mishandlings, we will now only through check customers and 
 baggage when all the tickets are in the same PNR.
 
 Through check-in will be honored between the following carriers only:
  • American Airlines and American Eagle
  •  oneworld airlines and affiliates
What if I have separate tickets in the same PNR for itineraries with American to a non-oneworld carrier? "Our policy on American to non-oneworld airline tickets has not changed. We will not through check customers or bags even if the tickets are in the same PNR." What would be the bag charges if the customer holds separate tickets in separate PNRs? American will not through check a customer’s bag, regardless if it is a oneworld carrier. The customer will need to collect their bag at the final destination on the AA ticket. They will pay for the bag on the second ticket when they recheck it. This may involve exiting the secure area, then claiming and re-checking the bags. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline. International flights on separate PNRs (or to non-oneworld carriers) will usually require claiming bags, clearing customs and rechecking bags on another carrier to be continued to their next destination. What will customers be charged if we can through check the bag? The charges would depend on what tickets the customer holds in the same PNR. Do Alaska and our other codeshare/interline partners count as affiliate airlines? No, the oneworld affiliate airlines are generally the regional partners of the other oneworld carriers. If a customer held an AS ticket and an AA ticket in the same PNR we would not through check the bag. They would need to reclaim then recheck their bag with AS.
When issuing separate tickets it is important your customer be informed that American is unable to ‘through-check' bags with 2 separate tickets (PNRs) if they are traveling on American and non-oneworld carriers. This will result in an airport check-in representative collecting the required baggage fees based on each airline's established policies.

Please advise the customer to allow additional time to claim their baggage, present the required travel documents to enter the country, if relevant, and meet check-in requirements for the connecting flight. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.

Link

(One PNR can be comprised of several tickets - up to 16, if memory serves.)

Australian Business Traveller (in part): “Despite the two airlines' (AA and QF) joint venture across the Pacific, check-in staff are no longer obliged to tag your baggage through to your final destination from September 1 2016 if your flights are booked separately (separate ONRs) rather than under the one reservation.”

Instead, those bags will only be tagged as far as the destination shown on each individual booking – not where you’re actually headed at the end of the trip. Both Qantas and American Airlines have confirmed the new arrangements to Australian Business Traveller.
Those also announcing they will NOT HONOR connection protection and through checking / interlining on separate PNRs, even on oneworld airline partners. (AA still honors connection protection if your next flight is on AA.)

E.g. CX new policy in line with above:

"+ oneworld Ticketing and Disruption Policy 01 Jun 2016

Separate Ticket Policy - Revised Through Check in Handling

With effect from 01 Jun 2016, all oneworld carriers have agreed that through* check-in will apply ONLY to passengers travelling on an oneworld itinerary ticketed on a single ticket or where segments are ticketed separately but in the same PNR.

*=Through services are defined as the customer and their baggage being through checked to their final destinations.

To align with the change, disruption policy will also be revised to exclude protection for passengers holding separate tickets that is not booked under the same PNR."
NOTE: CX will still offer protection and baggage interlining between Cathay Pacific and Cathay Dragon.

Oneworld (sic) communications chief Michael Blunt tells Australian Business Traveller that “individual member airlines are free to offer service above and beyond the (Oneworld) alliance minimum standard if they so choose, so some may continue to offer through check-in for customers travelling on separate bookings.”

"All our member airlines will be delighted to continue to check them and their baggage through to any of the 1,000 plus destinations on the alliance network, on multiple sectors,” Blunt says, “provided the itinerary is all on one booking so we are aware of where they and their baggage want to end up and we can plan accordingly and ensure the best possible customer service delivery throughout the journey.”

M. Blunt, as quoted in Australian Business Traveller
Gary Leff, View from the Wing, 16 Aug 2016: reached out to American and learned this new policy goes into effect September 1 although I’m not sure how they can retroactively apply it to tickets purchased before the new policy was implemented.

There’s one small saving grace. Customers traveling on separate tickets where one segment is an award ticket and another has been purchased can through-check bags. Travel must be on American or oneworld partners, and not on partners outside the oneworld alliance (like Etihad or Air Tahiti Nui). Tickets much be in the same reservation. Link
"
  • If you’re booked on two separate PNRs on oneworld carriers, you’ve previously been able to check your bags through to your final destination
  • If you’re booked on two separate tickets on oneworld carriers, you’ve been protected in the event of a misconnect or cancelation

As of June 1, 2016, the oneworld alliance has eliminated these benefits for passengers booked on separate tickets. Oneworld carriers no longer have to check your bags through to other oneworld carriers if booked on a separate ticket, and no longer have to protect you in the event of a misconnect when on separate tickets."

Link to full article in Boarding Area
"In a move which could cause connection chaos for many travellers, airlines belonging to the Oneworld (sic) alliance ... are no longer required to check passengers and their baggage through to their final destination on some connecting flights.

"The new scheme, which came into effect from June 1st (2016), impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference. "

But, good news for those flying Qatar Airways:

Originally Posted by JDiver View Post
Important change! Qatar Airways has announced they will no longer adhere to oneworld's draconian baggage transfer policy when flights are booked on separate PNRs.

As long as MCT / minimum connection times are met, QR will interline baggage on separate oneworld PNRs as of 1 March 2017.

Australian Business Traveller found the change in the QR ground services manual issued 23 Feb 2017, verified by a QR spokesperson.

NOTE: If one is beginning travel with a one world airline adhering to the oneworld policy and continuing on Qatar, one flying on separate PNRs is still going to have to collect baggage and recheck with QR.

E.g. SFO-LAX on AA, LAX-DOH-CMB on QR, two PNRs - the first sector on AA, remainder on QR, AA will not respect QR ground handling rules so one will have to recover baggage at LAX and transfer it to the QR checkin counter.

(Added to Wikipost 26 Feb 2017)

Link to full article on Australian Business Traveller
Link to update of Aus BT article with airline announcements of their positions

On FT: oneworld no longer interlining between separate tickets / PNRs?

On FT: BA no longer interlining baggage with separate tickets

On FT: CX will not interline to other oneworld airlines if travelling on separate PNRs

On FT: JAL will continue to interline to other oneworld carriers on separate PNRs (4 Oct 2016)

On FT: Qantas - no checking of luggage separate itineraries from 1 Sep (2016) [some exceptions]

Archived previous thread: ARCHIVE: Change to through-checking Oct 2014 (interlining) baggage on separate tickets


Updated 26 Feb 2017 - JDiver
Print Wikipost

Old Jun 8, 16, 1:56 pm
  #1  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
Original Poster
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 61,524
Separate ticketing / PNR: AA, oneworld, through baggage & protection issues > 2016

NOTE: The first post was made by zpaul.

AA will not through-check baggage on separate PNRs / ticketing.

British Airways will interline to different PNRs BA-BA; not so to other airlines.

Cathay Pacific's original agent instructions, followed by more recent policy, below.

MH, QR will through-check on separate PNRs.

AA

Through Checked Baggage Policy – Separate Tickets (link to PDF)

To align American Airlines (AA) with our oneworld partners and to reduce baggage mishandlings, effective for tickets issued on/after September 1, 2016, we will now only through check customers and baggage when all of the tickets are in the same PNR.

Through check-in will be honored between the following carriers only:

 American Airlines and American Eagle
 oneworld airlines and affiliates

Frequently Asked Questions:

How does the through-check baggage policy affect customers?

For customers holding a ticket that involves other airline flights down-line from American, American will through-check bags to the next point of stopover, provided we have interline agreements with those carriers.
When the customer holds a separate ticket for down-line connecting flights booked in the same PNR, we will through-check bags to oneworld airlines to the point of stopover. Note, American, will collect the other airlines’ applicable baggage charges.

Customers combining an AAdvantage® award ticket with a oneworld airline’s ticket will receive through- check baggage to the point of stopover on the American 001 ticket.

What if I have separate tickets in the same PNR for itineraries with American to a non-oneworld carrier?

Our policy on American to non-oneworld airline tickets has not changed. We will not through-check customers or bags even if the tickets are in the same PNR. The customer will need to collect their baggage at the final destination on the American 001 ticket. The customer is responsible for the baggage fees associated on the second ticket when the baggage is re-checked with the non-oneworld airline. This may involve exiting the secure area to claim and re-check the baggage. International flights may require clearing customs and rechecking on the other airline to the final destination.
What if I have separate tickets in the separate PNRs for itineraries with American to a oneworld carrier?
When there are separate tickets issued in separate PNR’s, customer’s baggage will be checked to the final destination of the American 001 ticket regardless if it is a oneworld carrier. The customer is responsible for the baggage fees associated on the second ticket when the baggage is re-checked with the oneworld airline. This may involve exiting the secure area to claim and re-check the baggage. International flights may require clearing customs and rechecking on the other airline to the final destination.

Will American through-check baggage when separate tickets containing “connecting” flights to an air carrier American does not have an interline agreement with, such as Delta, Southwest, JetBlue, Frontier, etc?

No - the customer is responsible for the baggage fees associated on the second ticket when the baggage is re-checked with other airline. This may involve exiting the secure area to claim and re-check the baggage. International flights may require clearing customs and rechecking on the other airline to the final destination.

What would be the bag charges if the customer holds separate tickets in separate PNRs?

American will not through-check a customer’s bag, regardless if it is a oneworld carrier. The customer will need to collect their bag at the final destination on the American 001 ticket. They will pay for the bag on the second ticket when they recheck it. This may involve exiting the secure area, then claiming and re- checking the bags. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.

International flights will usually require claiming bags, clearing customs and rechecking bags on another carrier to be continued to their next destination.

What will customers be charged if we can through check the bag?

The charges would depend on what tickets the customer holds in the same PNR:

Do Alaska and our other codeshare/interline partners count as affiliate airlines?

No, the oneworld affiliate airlines are generally the regional partners of the other oneworld carriers. If a customer held an AS ticket and an AA ticket in the same PNR we would not through check the bag. They would need to reclaim then recheck their bag with AS.

If I have an existing mileage award ticket in one PNR and a separate revenue ticket in a different PNR will the customer’s bags be through checked to the final stopover point?

No - the customer is responsible for the baggage fees associated on the second ticket when the baggage is re-checked with other airline. This may involve exiting the secure area to claim and re-check the baggage. International flights may require clearing customs and rechecking on the other airline to the final destination.

For future bookings it is suggested the customer have their complete travel in the same PNR to allow for the baggage to be through checked. The agency or customer should contact AAdvantage for assistance in booking their travel.

Through Checked Baggage Policy – Separate Tickets see PDF attached below.


Summary Table

The table shows what will be offered to customers who hold separate tickets in the same PNR or separate PNRs:
Attached Images  
Attached Images

Last edited by JDiver; Sep 9, 19 at 8:48 am Reason: Add FAQ, table
JDiver is offline  
Old Jun 8, 16, 3:52 pm
  #2  
 
Join Date: Jan 2008
Location: New York
Programs: BAEC Silver, &c.
Posts: 420
I have an interlining/separate tickets question-- can anyone help?

I'm flying to Heathrow on an AA award ticket, then later that day I have flights, booked via BA and both under BA numbers from Heathrow to EDI and then EDI-LSI (Shetland). The EDI-LSI leg is operated by Flybe for Loganair.

Neither Flybe nor Loganair is a member of One World. But might I still be able to check my bag all the way through since that leg is marketed by a OW partner (BA in this case)?

I'll be within my free baggage allowance on all the tickets as well, if that makes any difference.

I've got plenty of time to retrieve the bags and schlep them over to T5 if necessary, but it'd be nice not to.
beachfan likes this.
turnleftbrighteyes is offline  
Old Jun 10, 16, 5:57 am
  #3  
 
Join Date: Mar 2010
Location: DEN, SCL
Programs: Double OWE (AA EXP, QF Plat), FI Gold, UA 1K
Posts: 1,876
oneworld not requiring connecting protection or interline baggage 1 Jun 2016

Even though there's a oneworld forum, I'm posting this in the AA forum since it's important info and many people don't go to the other.

This could cause many headaches:

"In a move which could cause connection chaos for many travellers, airlines belonging to the Oneworld alliance ... are no longer required to check passengers and their baggage through to their final destination on some connecting flights.

"The new scheme, which came into effect from June 1st, impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference.
"

This is a BIG DEAL for me. Changes to the FFPs haven't really made me think about leaving AA or OW, but this could be a serious deal-breaker. That is, if *A and/or ST do offer the "seamless" check-through for multiple reservations.

Story here: http://www.ausbt.com.au/did-oneworld...of-a-nightmare

Last edited by JDiver; Jun 10, 16 at 8:20 am Reason: Bold for emphasis
zpaul is offline  
Old Jun 10, 16, 6:08 am
  #4  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,478
Originally Posted by zpaul View Post
Even though there's a oneworld forum, I'm posting this in the AA forum since it's important info and many people don't go to the other.

This could cause many headaches:

"In a move which could cause connection chaos for many travellers, airlines belonging to the Oneworld alliance ... are no longer required to check passengers and their baggage through to their final destination on some connecting flights.

"The new scheme, which came into effect from June 1st, impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference. "

This is a BIG DEAL for me. Changes to the FFPs haven't really made me think about leaving AA or OW, but this could be a serious deal-breaker. That is, if *A and/or ST do offer the "seamless" check-through for multiple reservations.

Story here: http://www.ausbt.com.au/did-oneworld...of-a-nightmare


Saw this post the other day:
http://www.flyertalk.com/forum/26741114-post103.html

http://www.flyertalk.com/forum/26756274-post128.html
JonNYC is offline  
Old Jun 10, 16, 6:13 am
  #5  
 
Join Date: Jul 2004
Location: Western PA
Programs: AA EXP/2MM
Posts: 365
I hope that this will not be the first step towards refusing to rebook on IRROPS across separate tickets.
sombrachinesca is offline  
Old Jun 10, 16, 6:52 am
  #6  
 
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Gold,Hilton HHonors Gold, Kimpton Inner Circle
Posts: 969
This seems like a basic part of being in an alliance.

to this change.
airb330 is offline  
Old Jun 10, 16, 6:53 am
  #7  

2019 Secret Santa
 
Join Date: Aug 2010
Location: Seat 1A when possible
Programs: SK EBD/baEC G/MR PP/A3 *G/AA G/CC G/HH G/IHG Spire
Posts: 3,788
Angry

Originally Posted by zpaul View Post
Even though there's a oneworld forum, I'm posting this in the AA forum since it's important info and many people don't go to the other.

This could cause many headaches:

"In a move which could cause connection chaos for many travellers, airlines belonging to the Oneworld alliance ... are no longer required to check passengers and their baggage through to their final destination on some connecting flights.

"The new scheme, which came into effect from June 1st, impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference. "

This is a BIG DEAL for me. Changes to the FFPs haven't really made me think about leaving AA or OW, but this could be a serious deal-breaker. That is, if *A and/or ST do offer the "seamless" check-through for multiple reservations.

Story here: http://www.ausbt.com.au/did-oneworld...of-a-nightmare

Indeed one less reason to stay loyal to Oneworld... Thisbis a MAJOR bummer!!!!

Only negative changes lately... Luckily I have star gold so complex itinearies will go to star where I need to have seamless lugagge etc but I must say this change affects me in a HUGE way! IF AA stops protecting IRROPS on separate tickets I may have to re think my entire OW stance
kauppias is offline  
Old Jun 10, 16, 6:56 am
  #8  
 
Join Date: Aug 2012
Location: KHOU + KSFO
Programs: AA EXP | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 5,093
Why? This just seems plain stupid.

There are many reasons why someone wouldn't book everything as one ticket- especially when the intermediary schedule is not know.
Antarius is online now  
Old Jun 10, 16, 8:18 am
  #9  
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Ex Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 6,021
The why is obvious.

SFO-ZRH is a crazy low fare right now.

LAX-ZRH is not.

Easy to fly LAX-SFO for not much $$, and therefore fly LAX-SFO-ZRH for much, much less on 2 tickets vs. one.
beachfan is offline  
Old Jun 10, 16, 8:25 am
  #10  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
Original Poster
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 61,524
Originally Posted by beachfan View Post
The why is obvious.

SFO-ZRH is a crazy low fare right now.

LAX-ZRH is not.

Easy to fly LAX-SFO for not much $$, and therefore fly LAX-SFO-ZRH for much, much less on 2 tickets vs. one.
But AA policy seems to vary from the new, very stupid and anti-passenger oneworld policy. (And a big Whisky Tango Foxtrot to BA no longer interlining with QR - whatinell is the purpose, then, of both belonging to the oneworld alliance? )

Mr. Al Baker should fly up to Londin and thump Mr. Cruz.
JDiver is offline  
Old Jun 10, 16, 8:27 am
  #11  
 
Join Date: Jul 2001
Programs: AA EP
Posts: 1,791
Doesn't QR have a ownership/investment stake in IAG? I don't get it at all.
AAExecPlatFlier is offline  
Old Jun 10, 16, 8:37 am
  #12  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
Original Poster
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 61,524
Originally Posted by AAExecPlatFlier View Post
Doesn't QR have a ownership/investment stake in IAG? I don't get it at all.
Maybe Mr. Walsh is upset with Mr. Al Baker and spit the dummy? I'm truly puzzled and very disappointed with these developments.

BUT: before we go ballistic, the new language essentially says our baggage can be through-checked at the airlines' option (other than BA - QR) if separately booked. Such interlining among the fifteen oneworld airlines is not required any longer.

Last edited by JDiver; Jun 10, 16 at 1:30 pm
JDiver is offline  
Old Jun 10, 16, 8:39 am
  #13  
 
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec
Posts: 1,448
I agree - Isn't this one of the basic points of an alliance? The goal (from my point of view) of an alliance is to appear as one seamless airline to the passenger.

I guess JBA's are going to take the place of alliances.
bchandler02 is offline  
Old Jun 10, 16, 8:45 am
  #14  
FlyerTalk Evangelist
 
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,174
Beachfan's example should be all one needs to understand this.

When we need destination and schedule flexibility they want us to buy flexibility with less restrictive/higher priced tickets or with high-priced last-minute tickets.
3Cforme is offline  
Old Jun 10, 16, 9:28 am
  #15  
 
Join Date: May 2009
Programs: AA LTPlat; UA Plat; MR LTT; HH Diamond
Posts: 1,059
This is really annoying. Sometimes you have no choice but to book as two separate bookings. Nine of us going to Spain on miles with the first leg on Iberia and the second on Iberia Express. Everything worked except that for the last 2 people, the second leg (onward from Madrid) was not available as part of the main award ticket as it was for the other 7. The savings in the co-pay with the award ticket terminating at MAD almost equaled the cost of purchasing the second leg separately, so the cost wasn't an issue.

I spent a lot of time confirming that baggage would be checked through. Now I have to tell my son and his girlfriend that they (and only they!) have to go to baggage claim and then get back through and make sure the bags meet the requirements of the second carrier (which, because the Iberia Air flight was cancelled, has been changed to Air Nostrom). Alliance? PITA. I may restructure the whole trip and have us all drop the second leg.
Ord Liza is online now  

Thread Tools
Search this Thread