Jan 3, 2016, 9:48 am
Last edit by: Prospero
Note: Live AA baggage tracking became available 15 Sep 2015. Bags are scanned at several points, and using the app you can generally see where your bags are. Not all airports have this capability.
NOTE: On itineraries with more than one airline, the responsible airline for lost or delayed baggage is the final carrier; that carrier's procedures may differ from AA's. In any case, most do require if you arrive at your destination and your baggage has not arrived (or has been damaged), be sure to fill out a baggage claim form prior to leaving the airport
Wheels, "protuberances" etc. please see:
If from an international flight, Article 17 of the Montreal Convention applies; see below. The final operating carrier is responsible for locating and returning, or compensating the checking passenger if not delivered within 21 days.
The SDR on 28 Aug 2017 was valued at $1.42, so 1,131 SDR was approximately $1,603.00. Use this link to convert SDR to USD.
Link to aa.com Delayed Baggage; FAQ.
Link to aa.com LIABILITY LIMITATIONS regarding baggage - but see
USDOT reminder to airlines compensation is due for damaged wheels, straps, etc.
Link to aa.com DAMAGED BAGGAGE
Link to aa.com Delayed Baggage tracking form (need baggage claim file locator number to use)
American Airlines Conditions of Carriage (See BAGGAGE et seq., including Liability.)
Link to PDF about baggage damage and loss by Christopher Cotter, Attorney at Law.
[QUOTE]Q. I flew internationally. What rules governs baggage damage or loss?
Article 17 of the Montreal Convention:
"2. The carrier liable for damage sustained in case of destruction or loss of, or of damage to, checked baggage upon condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked baggage was in the charge of the carrier. However, the carrier is not liable if and to the extent that the damage resulted from the inherent defect, quality or vice of the baggage. In the case of unchecked baggage, including personal items, the carrier is liable if the damage resulted from its fault or that of its servants or agents.
3. If the carrier admits the loss of the checked baggage, or if the checked baggage has not arrived at the expiration of twenty-one days after the date on which it ought to have arrived, the passenger is entitled to enforce against the carrier the rights which flow from the contract of carriage.
4. Unless otherwise specified, in this Convention the term "baggage" means both checked baggage and unchecked baggage."
Q. What can I do to help prevent or resolve baggage loss?
Link to posts prior to 2019
Bags at hubs are “mega scanned” or scanned at every point of contact. The first point of scan would most likely be the sorter where the bag is sent to the corresponding belt where the flight is being loaded.
Bags that miss their flights are delivered to the expeditor(s) who handle IROPS bags and send them on their way. Most likely, the bag is sent on the next AA flight. We are able to send bags on various other airlines but sending them on our own metal is always preferable.
Bags that miss their flights are delivered to the expeditor(s) who handle IROPS bags and send them on their way. Most likely, the bag is sent on the next AA flight. We are able to send bags on various other airlines but sending them on our own metal is always preferable.
Track your bags Link
September 18, 2015:
Hello, Addressee,
AAdvantage <status tier> Number:
You can now follow your checked bags from check-in to carousel with your smartphone, laptop or tablet. See real-time information about your bag's status, including when your bag is checked in, on a plane or at baggage claim. All you need is your bag tag number or your record locator.
And, if your flight has Wi-Fi onboard, you can track your bags in the air for free.
Here's how to get started:
Keep track of your bags from check-in to touchdown using your record locator or bag tag number.
Hello, Addressee,
AAdvantage <status tier> Number:
You can now follow your checked bags from check-in to carousel with your smartphone, laptop or tablet. See real-time information about your bag's status, including when your bag is checked in, on a plane or at baggage claim. All you need is your bag tag number or your record locator.
And, if your flight has Wi-Fi onboard, you can track your bags in the air for free.
Here's how to get started:
- Go to aa.com/baggage
- Click "Track your bags"
- Enter your last name and bag tag # or record locator
Keep track of your bags from check-in to touchdown using your record locator or bag tag number.
What if I need clothing or toiletries because my baggage is missing?
Link
Reimbursement
We will reimburse you for items you need immediately while away from home without your bags. Within 45 days of your delay, please send us:
Your 13-character file reference number
A copy of your ticket receipt and baggage claim checks
Your original, dated, itemized receipts
Send verification items to:
American Airlines Central Baggage
4000 East Sky Harbor Boulevard
Phoenix, AZ 85034
Fax: 480-693-2305
Link
Reimbursement
We will reimburse you for items you need immediately while away from home without your bags. Within 45 days of your delay, please send us:
Your 13-character file reference number
A copy of your ticket receipt and baggage claim checks
Your original, dated, itemized receipts
Send verification items to:
American Airlines Central Baggage
4000 East Sky Harbor Boulevard
Phoenix, AZ 85034
Fax: 480-693-2305
American Airlines: Delayed Baggage: Baggage delayed less than 5 days
Phone: +1-800-535-5225
24 hours, 7 days a week
Baggage delayed longer than 5 days
See www.aa.com/bagstatus for further information.[/color][color="Navy"]
Phone: +1-800-535-5225
24 hours, 7 days a week
Baggage delayed longer than 5 days
See www.aa.com/bagstatus for further information.[/color][color="Navy"]
American Airlines: Delayed or missing baggage:
We do our best to ensure that your checked bag travels on the same flight with you. If your bag does not arrive on your flight, our goal is to return your bag to you within 24 hours. The measures may take longer for international itineraries due to flight frequency or Customs and Immigration procedures.
Note: These procedures apply when American Airlines or American Eagle are taking you to your final destination.
If you are unable to locate your checked bag:
Notify an American Airlines/American Eagle baggage service agent prior to leaving the airport (If you purchased the American Airlines baggage delivery service provided through BAGS VIP Luggage Delivery in advance of travel, notification must be made within 12 hours of the arrival of the flight on which you traveled.)
If your bag isn't located in five (5) days:
If you’re unable to submit online, you can send your claim and verification items by mail or fax.
American Airlines Central Baggage
4000 East Sky Harbor Boulevard
Phoenix, AZ 85034
Fax: 480-693-2305
Link
We do our best to ensure that your checked bag travels on the same flight with you. If your bag does not arrive on your flight, our goal is to return your bag to you within 24 hours. The measures may take longer for international itineraries due to flight frequency or Customs and Immigration procedures.
Note: These procedures apply when American Airlines or American Eagle are taking you to your final destination.
If you are unable to locate your checked bag:
Notify an American Airlines/American Eagle baggage service agent prior to leaving the airport (If you purchased the American Airlines baggage delivery service provided through BAGS VIP Luggage Delivery in advance of travel, notification must be made within 12 hours of the arrival of the flight on which you traveled.)
- You will be given a confidential file locator ID and a brochure explaining the recovery process
- Our Baggage Service desk will contact you periodically to keep you informed of our progress in locating your bag (aspirational statement)
- Refer to your confidential six-letter file locator (not your PNR) in all conversation and correspondence regarding your delayed bag
- Use your last name and confidential six-letter baggage file locator (not your PNR)to check the status of your bag.Check Baggage Status
If your bag isn't located in five (5) days:
- Central Baggage Service will take over the tracing effort
- Fill out and return a Property Questionnaire within 30 days from the date you traveled
- Available on the 6th day at www.aa.com/bagstatus.
- Mailed to your permanent address within 10 days of your travel date.
- Complete the questionnaire in its entirety including specific details such as colors, sizes, brand names and logos as well as information such as book titles, medication, electronics, gifts, souvenirs and food items
- Retain a copy for your records
If you’re unable to submit online, you can send your claim and verification items by mail or fax.
American Airlines Central Baggage
4000 East Sky Harbor Boulevard
Phoenix, AZ 85034
Fax: 480-693-2305
Link
Damaged baggage:
Prompt notification of a damaged bag helps us get your property to you promptly therefore all American Airlines and American Eagle airport locations are equipped to handle the initial report, evaluation and settlement of damage claims. If your bag is damaged, please notify us:
Please notify us as soon as possible. Failure to report damage to baggage within the prescribed time limit releases American Airlines and American Eagle from any liability.
Prompt notification of a damaged bag helps us get your property to you promptly therefore all American Airlines and American Eagle airport locations are equipped to handle the initial report, evaluation and settlement of damage claims. If your bag is damaged, please notify us:
- In person before leaving the airport
- At the latest, within 24 hours after you receive your bag for domestic itineraries
- Within 7 days for international itineraries
Please notify us as soon as possible. Failure to report damage to baggage within the prescribed time limit releases American Airlines and American Eagle from any liability.
Notice regarding damage to wheels, handles, and other components of checked baggage
Baggage_Guidance_rev_11242015.pdf (link)
About this Document
In September 2015, the Office of Aviation Enforcement and Proceedings (Enforcement Office) conducted extensive inspections of U.S. and foreign air carriers’ operations at 16 U.S. airports. The Enforcement Office found, among other things, that carriers routinely exclude from liability damage to specific parts of checked baggage, such as wheels, straps, zippers, handles, and protruding parts. Carriers often post signs indicating that they categorically refuse to compensate passengers for such items. In some instances, carrier agents also discouraged or refused to accept reports of such damage.
Baggage_Guidance_rev_11242015.pdf (link)
About this Document
In September 2015, the Office of Aviation Enforcement and Proceedings (Enforcement Office) conducted extensive inspections of U.S. and foreign air carriers’ operations at 16 U.S. airports. The Enforcement Office found, among other things, that carriers routinely exclude from liability damage to specific parts of checked baggage, such as wheels, straps, zippers, handles, and protruding parts. Carriers often post signs indicating that they categorically refuse to compensate passengers for such items. In some instances, carrier agents also discouraged or refused to accept reports of such damage.
"The Montreal Convention changes and generally increases the maximum liability of airlines for lost baggage to a fixed amount 1,131 SDR per passenger (the amount in the Warsaw Convention is based on weight of the baggage). It requires airlines to fully compensate travellers the cost of replacement items purchased until the baggage is delivered, to a maximum of 1,131 SDR (XDR currency code, ~$1,652 May 2017). At 21 days any delayed baggage is considered lost, even if the airline delivers it after that period."
Link to aa.com Delayed Baggage; FAQ.
Link to aa.com LIABILITY LIMITATIONS regarding baggage - but see
USDOT reminder to airlines compensation is due for damaged wheels, straps, etc.
Link to aa.com DAMAGED BAGGAGE
Link to aa.com Delayed Baggage tracking form (need baggage claim file locator number to use)
American Airlines Conditions of Carriage (See BAGGAGE et seq., including Liability.)
Link to PDF about baggage damage and loss by Christopher Cotter, Attorney at Law.
[QUOTE]Q. I flew internationally. What rules governs baggage damage or loss?
Article 17 of the Montreal Convention:
"2. The carrier liable for damage sustained in case of destruction or loss of, or of damage to, checked baggage upon condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked baggage was in the charge of the carrier. However, the carrier is not liable if and to the extent that the damage resulted from the inherent defect, quality or vice of the baggage. In the case of unchecked baggage, including personal items, the carrier is liable if the damage resulted from its fault or that of its servants or agents.
3. If the carrier admits the loss of the checked baggage, or if the checked baggage has not arrived at the expiration of twenty-one days after the date on which it ought to have arrived, the passenger is entitled to enforce against the carrier the rights which flow from the contract of carriage.
4. Unless otherwise specified, in this Convention the term "baggage" means both checked baggage and unchecked baggage."
Q. What can I do to help prevent or resolve baggage loss?
- Don't place valuables in your checked baggage; such loss is generally not covered by airline policy. Some airports have higher pilferage and theft rates.
- Have two baggage tags, affixed at different points on each bag; handles do get torn off
- Use a baggage belt: some have TSA-approved locks, and a belt may keep your bag from spilling contents if it becomes damaged. A bright color helps distinguish your bag from similar ones.
- Add a pom, ribbon or other device enabling you - and others - to distinguish your bag from similar / identical bags.
- Have identifying information and an itinerary inside your case where it will be seen if the bag is opened (which will occur if external tags are lost).
- Some use an itinerary tag such as this Magellan's retriever tags.
- Have a photo or two of your bags on your smartphone to show the baggage clerk exactly what your bag looks like.
Link to posts prior to 2019
Lost baggage /luggage delay, loss, damage - advice, compensation, etc. master thread
Apr 6, 2019, 7:10 am
#31
Join Date: Dec 2008
Location: London
Programs: US Gold
Posts: 627
Tall women do struggle (a friend of mine always says). If she is willing to wear jeans, I suggest a Levi's store and looking among the men's jeans, which typically are more fine-grained in sizing and always have longer inseams (eg, 34in) available. She may not find something she *likes* but she should be able to find something that *fits* well enough. Shirts sized for tall men with longer arms also should work. It may not be ideal for her tastes, but lots of us wear men's clothes because they're more durable, have more pockets, and fit reasonably well. Good luck.
The place I like - very affordable and a wide range - is Dave's, 6th Avenue between 16th and 17th Streets: https://davesnewyork.com/.
wg
The place I like - very affordable and a wide range - is Dave's, 6th Avenue between 16th and 17th Streets: https://davesnewyork.com/.
wg
Last edited by wendyg; Apr 6, 2019 at 7:15 am
Apr 6, 2019, 8:29 am
#32
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,033
When my bag has been misplaced, I've bought the necessary items (shoes/clothes for each day I don't have my bag, plus all toiletries necessary until my bag arrived). AA has never batted an eye at paying for the items.
Apr 6, 2019, 9:03 am
#33
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Bags get 'mishandled' - for the pedant who wants to draw a distinction between lost and misplaced. Across the U.S. industry it's about three reports of mishandled bags per 1,000 passengers, so if you check a bag often the odds will get you eventually. (Yes, I have had a bag mishandled on a non-stop domestic flight checked in two hours before departure. Stuff.) AA's handling is a little inferior to the U.S. average. Regional carriers are worse. Envoy is just awful. Often the bag gets routed on the next flight. If that's not a long wait I will stay at the airport and wait for the bag rather than introduce another delay and chance for misrouting by relying on the delivery service. You need to accept the routine - or simply never check a bag.
Apr 6, 2019, 9:37 am
#34
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Presuming that you were indeed ticketed LHR-JFK-SFO with the second segment operated by AA, BA was indeed correct to require you to make your report and deal with AA. As the last delivering carrier, that has been industry practice for 50+ years and for better or worse, it works.
As others note, a bag is not treated as lost until the 21st day and the vast majority of bags turn up in 24-72 hours (depending on destination). There are, of course some bags which have been stolen or destroyed and therefore will not be found. But, those are the exception.
In the meantime, the Montreal Convention covers your wife to fair market value of approx. EUR 1,100. AA will reimburse for reasonable expenses up to that amount and, if the bag is ultimately lost, the reimbursement will reduce the total pay out. Your travel insurance may be more generous and may simply provide a flat payment which gives you certainty.
In the meantime, when you reported to AA, you should have been issued a WorldTracer number. You can track that number online and you will see the same information as AA sees. E.g., when the bag is located and its progress to you.
Not to berate OP, but for the benefit of others, given generous carry-on allowances, it is always a good idea to have the first 3-4 days of clothing in hand. This takes all of the stress out of the situation and also provides plenty of lead time if indeed the bag really has gone its own way.
As others note, a bag is not treated as lost until the 21st day and the vast majority of bags turn up in 24-72 hours (depending on destination). There are, of course some bags which have been stolen or destroyed and therefore will not be found. But, those are the exception.
In the meantime, the Montreal Convention covers your wife to fair market value of approx. EUR 1,100. AA will reimburse for reasonable expenses up to that amount and, if the bag is ultimately lost, the reimbursement will reduce the total pay out. Your travel insurance may be more generous and may simply provide a flat payment which gives you certainty.
In the meantime, when you reported to AA, you should have been issued a WorldTracer number. You can track that number online and you will see the same information as AA sees. E.g., when the bag is located and its progress to you.
Not to berate OP, but for the benefit of others, given generous carry-on allowances, it is always a good idea to have the first 3-4 days of clothing in hand. This takes all of the stress out of the situation and also provides plenty of lead time if indeed the bag really has gone its own way.
Apr 6, 2019, 9:49 am
#35
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,240
I went for years and years without a delayed bag. Then in 2 months, both BA and AA misdirected a bag of mine (both mine and my companions in the case of the AA flight). Fortunately both on the trip home. Both were back in about 30 hours though.
But I wonder how AA/BA delayed bag stats compare to other airlines.
But I wonder how AA/BA delayed bag stats compare to other airlines.
Apr 6, 2019, 12:03 pm
#36
Join Date: Nov 2017
Posts: 1,197
Am amused but not surprised by the lost / misplaced / mishandled pedantry. 😂
Thanks for the suggestions. Sadly we didn't have time to buy anything as our itinerary was jam packed until today. However, the bag turned up this morning so that's over with anyway.
I've strongly suggested that she makes better use of her carry on allowance going forward, as its obviously such a pain to get her replacement clothes that fit.
I have all the clothes I need for an 11 day trip in an AA regulation size carry on (annoyingly small compared to BA).
Thanks for the suggestions. Sadly we didn't have time to buy anything as our itinerary was jam packed until today. However, the bag turned up this morning so that's over with anyway.
I've strongly suggested that she makes better use of her carry on allowance going forward, as its obviously such a pain to get her replacement clothes that fit.
I have all the clothes I need for an 11 day trip in an AA regulation size carry on (annoyingly small compared to BA).
Apr 6, 2019, 12:49 pm
#37
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,274
I have the same trouble as I don't find my sizes at every store. The good news is in a major city like SFO in the USA, there will be big and tall stores, just search for them.
I always worry when checking a bag for longer trips overseas since big and tall stores are mostly non existent. On top of that, larger clothes take up more room which limits how many days you can get out of a carry on. BA delayed my bag last year when going to Bulgaria and all they could promise was next day delivery, but no specifics. Luckily, it showed up next day as promised.
Travel insurance is your friend in these cases, buy what you need and move on and settle it when you get home. I always carry 1 change of clothes in my backpack. Worst case, I can do same day laundry at the hotel and rotate what I wore over and what was in my backpack, and claim the laundry fees against insurance.
I always worry when checking a bag for longer trips overseas since big and tall stores are mostly non existent. On top of that, larger clothes take up more room which limits how many days you can get out of a carry on. BA delayed my bag last year when going to Bulgaria and all they could promise was next day delivery, but no specifics. Luckily, it showed up next day as promised.
Travel insurance is your friend in these cases, buy what you need and move on and settle it when you get home. I always carry 1 change of clothes in my backpack. Worst case, I can do same day laundry at the hotel and rotate what I wore over and what was in my backpack, and claim the laundry fees against insurance.
Apr 6, 2019, 11:49 pm
#38
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
1. Carry on. Assuming airlines will never lose bags is setting yourself up for disappointment. I rarely check, but when I do it is a calculus of 'what do I need to go a few days if they lose the other one'
2. DO NOT waste your time trying to find the lost luggage (aka grappling with the airline about this). Figure out a plan for getting your wife some clothes, execute the plan and move on. Assume it is gone forever; figure out what she needs to buy; buy it. And dont obsess over the $$. AA/BA should reimburse you, but they will be stingy <redacted> about it if you ASK them now. Dont nickel and dime, dont listen to them when they say 'check in tomorrow'... only to waste hours on hold to be disappointing. Especially if you are here on vacation...if it shows up, fine, if not just enjoy the vacation.
2. DO NOT waste your time trying to find the lost luggage (aka grappling with the airline about this). Figure out a plan for getting your wife some clothes, execute the plan and move on. Assume it is gone forever; figure out what she needs to buy; buy it. And dont obsess over the $$. AA/BA should reimburse you, but they will be stingy <redacted> about it if you ASK them now. Dont nickel and dime, dont listen to them when they say 'check in tomorrow'... only to waste hours on hold to be disappointing. Especially if you are here on vacation...if it shows up, fine, if not just enjoy the vacation.
Last edited by JDiver; Apr 7, 2019 at 8:30 am Reason: Rules - offensiveness redacted
Apr 7, 2019, 8:54 pm
#39
Join Date: Nov 2017
Programs: BAEC GGL / Bonvoy Titanium Elite
Posts: 13
More of a hypothetical situation regarding baggage loss for my upcoming trip.
I have a number of domestic AA flights, that connect to a BA flight across the Atlantic and then onto Finnair to arrive at my final destination in ARN. The following day, I am due to take a QR flight from ARN to DOH and then onto HAN on a separate booking.
If for example my bag goes missing on my way to ARN, and then the bag is recovered after I have already departed ARN and onto DOH>HAN. Who is then responsible for getting my bag to me?
I have a number of domestic AA flights, that connect to a BA flight across the Atlantic and then onto Finnair to arrive at my final destination in ARN. The following day, I am due to take a QR flight from ARN to DOH and then onto HAN on a separate booking.
If for example my bag goes missing on my way to ARN, and then the bag is recovered after I have already departed ARN and onto DOH>HAN. Who is then responsible for getting my bag to me?
Last edited by pma.tang; Apr 8, 2019 at 1:23 pm
Apr 7, 2019, 10:53 pm
#40
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
More of a hypothetical situation regarding baggage loss for my upcoming trip.
I have a number of domestic AA flights, that connect to a BA flight across the Atlantic and then onto Finnair to arrive at my final destination in ARN. The following day, I am due to take a QR flight from ARN to DOH and then onto HAN.
If for example my bag goes missing on my way to ARN, and then the bag is recovered after I have already departed ARN and onto DOH>HAN. Who is then responsible for getting my bag to me?
I have a number of domestic AA flights, that connect to a BA flight across the Atlantic and then onto Finnair to arrive at my final destination in ARN. The following day, I am due to take a QR flight from ARN to DOH and then onto HAN.
If for example my bag goes missing on my way to ARN, and then the bag is recovered after I have already departed ARN and onto DOH>HAN. Who is then responsible for getting my bag to me?
Apr 11, 2019, 12:08 am
#41
Join Date: Apr 2005
Location: East Hampton, NY
Programs: AA EXP, 12 year ex AA CK, AA LT PLT, Marriott LTT, Hyatt Globalist, UA Silver
Posts: 230
Me AA CK.
Wife, infant and I flew JFK to MCO (Orlando) on Monday evening. One of our four checked bags did not make it. Bag contained a mix of both our clothes, baby supplies, and presents.
Trip is a special vacation to Disneyworld meeting my parents, brother and his partner + kids who are all over from the UK. Kind of a big deal - trip has been in the works for nearly two years.
Anyway, bag scan shows that bag was "delivered to baggage claim" but we never saw it.
AA agent looked around and was confused, then concluded that there were a lot of Disney Cruise Line passengers coming in today and it was likely mistakenly picked up by the Disney Cruise Rep. He disappeared for maybe 5 mins then came back and said he had spoken to Disney and good news, they have the bag... and they will return it to MCO tonight and they will deliver to my hotel.
This may gave been a porky pie.
Tomorrow is day 4 and still without the bag. We have had to buy clothes and tiletries that cover swimming, theme parks, and nicer evening dinners. Total is approaching $900.
AA has refused to give me a "spend amount" but just said, buy what you need and keep receipts. Thankfully there was an outlet mall less than 2 miles from our hotel... but this all adds up.
I don't see many examples in this thread of actually reimbursement received from AA. So will be curious to see what happens.
BTW, crazy thing is bag has two tags on the outside (one on each handle) AND my name and contact info on the inside.
Bigger concern is the contents of the luggage. It's a Rimowa medium size... but bag contains nice clothes, several gifts etc.
Some questions for the FT hive:
- when does AA assume lost and start the reimbursement process ?
- what happens if they later find the bag... do you get it back if they have reimbursed?
- what % do they typically depreciate? I was disappointed to read this - they can depreciate but I need to replace !
I will post back the conclusion here when this gets resolved.
Wife, infant and I flew JFK to MCO (Orlando) on Monday evening. One of our four checked bags did not make it. Bag contained a mix of both our clothes, baby supplies, and presents.
Trip is a special vacation to Disneyworld meeting my parents, brother and his partner + kids who are all over from the UK. Kind of a big deal - trip has been in the works for nearly two years.
Anyway, bag scan shows that bag was "delivered to baggage claim" but we never saw it.
AA agent looked around and was confused, then concluded that there were a lot of Disney Cruise Line passengers coming in today and it was likely mistakenly picked up by the Disney Cruise Rep. He disappeared for maybe 5 mins then came back and said he had spoken to Disney and good news, they have the bag... and they will return it to MCO tonight and they will deliver to my hotel.
This may gave been a porky pie.
Tomorrow is day 4 and still without the bag. We have had to buy clothes and tiletries that cover swimming, theme parks, and nicer evening dinners. Total is approaching $900.
AA has refused to give me a "spend amount" but just said, buy what you need and keep receipts. Thankfully there was an outlet mall less than 2 miles from our hotel... but this all adds up.
I don't see many examples in this thread of actually reimbursement received from AA. So will be curious to see what happens.
BTW, crazy thing is bag has two tags on the outside (one on each handle) AND my name and contact info on the inside.
Bigger concern is the contents of the luggage. It's a Rimowa medium size... but bag contains nice clothes, several gifts etc.
Some questions for the FT hive:
- when does AA assume lost and start the reimbursement process ?
- what happens if they later find the bag... do you get it back if they have reimbursed?
- what % do they typically depreciate? I was disappointed to read this - they can depreciate but I need to replace !
I will post back the conclusion here when this gets resolved.
Apr 13, 2019, 6:25 pm
#42
Join Date: Apr 2019
Programs: AA
Posts: 6
My wife is stuck at DFW today (April 13) and the place is a mad house due to the multiple weather cancellations. She was en route to LAS from a smaller airport close to our home. SO she completed one leg of a 2 leg flight. She is in DFW and her DFW-LAS flight was canceled after she checked in. She really needs to get to LAS for a work conference, but AA has automatically rebooked her for a flight in 2 days. That doesn't work for her as she needs to be in LAS tomorrow morning. I bought for her a ticket on SWA from DAL-LAS early tomorrow morning.
How can she get her bag which are already checked? Should she wait in line for hours at the gates to talk to a gate agent? Go back to the ticket agents out front before security? Give up and wait for the bags to arrive to LAS in 2 days?
How can she get her bag which are already checked? Should she wait in line for hours at the gates to talk to a gate agent? Go back to the ticket agents out front before security? Give up and wait for the bags to arrive to LAS in 2 days?
Apr 13, 2019, 7:36 pm
#43
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
Me AA CK.
Wife, infant and I flew JFK to MCO (Orlando) on Monday evening. One of our four checked bags did not make it. Bag contained a mix of both our clothes, baby supplies, and presents.
Trip is a special vacation to Disneyworld meeting my parents, brother and his partner + kids who are all over from the UK. Kind of a big deal - trip has been in the works for nearly two years.
Anyway, bag scan shows that bag was "delivered to baggage claim" but we never saw it.
AA agent looked around and was confused, then concluded that there were a lot of Disney Cruise Line passengers coming in today and it was likely mistakenly picked up by the Disney Cruise Rep. He disappeared for maybe 5 mins then came back and said he had spoken to Disney and good news, they have the bag... and they will return it to MCO tonight and they will deliver to my hotel.
This may gave been a porky pie.
Tomorrow is day 4 and still without the bag. We have had to buy clothes and tiletries that cover swimming, theme parks, and nicer evening dinners. Total is approaching $900.
AA has refused to give me a "spend amount" but just said, buy what you need and keep receipts. Thankfully there was an outlet mall less than 2 miles from our hotel... but this all adds up.
I don't see many examples in this thread of actually reimbursement received from AA. So will be curious to see what happens.
BTW, crazy thing is bag has two tags on the outside (one on each handle) AND my name and contact info on the inside.
Bigger concern is the contents of the luggage. It's a Rimowa medium size... but bag contains nice clothes, several gifts etc.
Some questions for the FT hive:
- when does AA assume lost and start the reimbursement process ?
- what happens if they later find the bag... do you get it back if they have reimbursed?
- what % do they typically depreciate? I was disappointed to read this - they can depreciate but I need to replace !
I will post back the conclusion here when this gets resolved.
Wife, infant and I flew JFK to MCO (Orlando) on Monday evening. One of our four checked bags did not make it. Bag contained a mix of both our clothes, baby supplies, and presents.
Trip is a special vacation to Disneyworld meeting my parents, brother and his partner + kids who are all over from the UK. Kind of a big deal - trip has been in the works for nearly two years.
Anyway, bag scan shows that bag was "delivered to baggage claim" but we never saw it.
AA agent looked around and was confused, then concluded that there were a lot of Disney Cruise Line passengers coming in today and it was likely mistakenly picked up by the Disney Cruise Rep. He disappeared for maybe 5 mins then came back and said he had spoken to Disney and good news, they have the bag... and they will return it to MCO tonight and they will deliver to my hotel.
This may gave been a porky pie.
Tomorrow is day 4 and still without the bag. We have had to buy clothes and tiletries that cover swimming, theme parks, and nicer evening dinners. Total is approaching $900.
AA has refused to give me a "spend amount" but just said, buy what you need and keep receipts. Thankfully there was an outlet mall less than 2 miles from our hotel... but this all adds up.
I don't see many examples in this thread of actually reimbursement received from AA. So will be curious to see what happens.
BTW, crazy thing is bag has two tags on the outside (one on each handle) AND my name and contact info on the inside.
Bigger concern is the contents of the luggage. It's a Rimowa medium size... but bag contains nice clothes, several gifts etc.
Some questions for the FT hive:
- when does AA assume lost and start the reimbursement process ?
- what happens if they later find the bag... do you get it back if they have reimbursed?
- what % do they typically depreciate? I was disappointed to read this - they can depreciate but I need to replace !
I will post back the conclusion here when this gets resolved.
If purely domestic, then the liability is $3500 ( see https://www.aa.com/i18n/travel-info/...imitations.jsp )
If part of an international itinerary, it is XDR1131 ( Approc $1572 ) as per the Montreal Convention
Apr 16, 2019, 10:21 am
#45
Join Date: Mar 2015
Location: stuck with AA in PHL
Posts: 112
"unloaded from plane" in wrong city 2 days ago
I have a checked bag that mysteriously made its way to BWI rather than PHL. I flew 3 days ago from DFW. 2 days ago the app showed the bag as "unloaded from plane" in BWI. I filed a claim in PHL and then followed-up by phone, but phone agents are saying that the bag hasn't been located (despite the "unloaded in BWI" comment in the app). Anything I can do to expedite the folks in BWI finding it and acknowledging that they have the bag?