Originally Posted by griffingrowl

Me AA CK.

Wife, infant and I flew JFK to MCO (Orlando) on Monday evening. One of our four checked bags did not make it. Bag contained a mix of both our clothes, baby supplies, and presents.

Trip is a special vacation to Disneyworld meeting my parents, brother and his partner + kids who are all over from the UK. Kind of a big deal - trip has been in the works for nearly two years.

Anyway, bag scan shows that bag was "delivered to baggage claim" but we never saw it.

AA agent looked around and was confused, then concluded that there were a lot of Disney Cruise Line passengers coming in today and it was likely mistakenly picked up by the Disney Cruise Rep. He disappeared for maybe 5 mins then came back and said he had spoken to Disney and good news, they have the bag... and they will return it to MCO tonight and they will deliver to my hotel.

This may gave been a porky pie.

Tomorrow is day 4 and still without the bag. We have had to buy clothes and tiletries that cover swimming, theme parks, and nicer evening dinners. Total is approaching $900.

AA has refused to give me a "spend amount" but just said, buy what you need and keep receipts. Thankfully there was an outlet mall less than 2 miles from our hotel... but this all adds up.

I don't see many examples in this thread of actually reimbursement received from AA. So will be curious to see what happens.

BTW, crazy thing is bag has two tags on the outside (one on each handle) AND my name and contact info on the inside.

Bigger concern is the contents of the luggage. It's a Rimowa medium size... but bag contains nice clothes, several gifts etc.

Some questions for the FT hive:
- when does AA assume lost and start the reimbursement process ?
- what happens if they later find the bag... do you get it back if they have reimbursed?
- what % do they typically depreciate? I was disappointed to read this - they can depreciate but I need to replace !

I will post back the conclusion here when this gets resolved.