Jan 2, 2016, 5:51 pm
Last edit by: JDiver
AA Predeparture Beverages: When, What and Why not?
NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Older posts can be read in the archived thread here.NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
So there you have it.
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)
Jul 8, 2018, 11:56 am
#691
Join Date: Dec 2017
Posts: 1,107
Sure, I get that it's all contracted etc. I'm just genuinely curious as to where the root of the issue lies.
Is it FA's believe they aren't being paid prior to pushing back, thus no service? It was mentioned that their compensation takes that into account, but does it really do so?
Is it just being lazy?
A combination of the above and/or more?
You would think that if AA is publishing this benefit, they would have the language in the contract to support the service, or have opportunity for disciplinary action.
I just wonder why it's an issue when it shouldn't be, and what a company in such a situation can do to correct the deficiency.
Is it FA's believe they aren't being paid prior to pushing back, thus no service? It was mentioned that their compensation takes that into account, but does it really do so?
Is it just being lazy?
A combination of the above and/or more?
You would think that if AA is publishing this benefit, they would have the language in the contract to support the service, or have opportunity for disciplinary action.
I just wonder why it's an issue when it shouldn't be, and what a company in such a situation can do to correct the deficiency.
Jul 8, 2018, 2:14 pm
#692
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
True, PMAA crews did not generally offer PDBs while PMUS did consistently offer PDBs. I suspect the comment was regarding PMAA's service more generally, whereby many of us recall (rightly or wrongly) that PMAA FAs did offer a very service in the F cabins whereas PMUS FAs tended to give or three or four mini-bottles of booze and then disappear for the rest of the flight. For many, that left of service largely disappeared when the old AA eagle logo was retired.
Jul 8, 2018, 2:22 pm
#693
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Why is pmAA so consistent with the Intl PDB of bubbles, water, OJ ?
Jul 8, 2018, 5:20 pm
#694
Join Date: Sep 2009
Location: Global
Posts: 5,998
AA1932 -PBI-CLT - pmUS crew - Full PDB.
Jul 8, 2018, 5:33 pm
#695
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
pmAA 763
MIA-JFK
water/OJ only as seen from MCE
MIA-JFK
water/OJ only as seen from MCE
Jul 11, 2018, 9:08 am
#696
Join Date: Feb 2008
Location: LAX/ORD/HNL
Programs: AA EXP, 4.6 MM, LT Pt, HH Diamond, Marriott Titanium
Posts: 443
7/10/18, AA 2532, LAX/DCA, full PDB service.
Jul 12, 2018, 11:23 am
#697
Original Poster
Join Date: Mar 2010
Location: DEN
Programs: Double OWE (AA EXP, QF Plat), FI Gold
Posts: 1,887
7/11/2018 AA335 MIA-ORD 757 Full PDB (wish I could have indulged a bit!)
7/11/2018 AA975 ORD-MIA 738 No PDB at all (when I really wanted to indulge!)
7/11/2018 AA975 ORD-MIA 738 No PDB at all (when I really wanted to indulge!)
Jul 12, 2018, 5:18 pm
#698
Join Date: Jul 2017
Location: FL
Programs: AA ExPlat | UA Gld | DL Gld
Posts: 85
7/10/18 AA 1912 MIA > TPA full PDB
Jul 13, 2018, 12:57 am
#699
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH HON
Posts: 1,193
The pattern seems to be the same.
PHL/PHX based flight crew equals PDB.
LAX/DFW based flight crew equals GTFO.
PHL/PHX based flight crew equals PDB.
LAX/DFW based flight crew equals GTFO.
Jul 13, 2018, 5:53 pm
#701
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,067
7/13/18 AA1247 737-800 ORD-EWR NO PDB, despite a medium sized load and completion of boarding a good 15 minutes prior to push back.
Jul 14, 2018, 4:37 pm
#702
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Jul 14, 2018, 10:39 pm
#703
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
When the flight is full and boarding is insane (i.e. long line of people with bags that won't fit, aisle is hardly ever clear), it seems that the FA manages to serve a PDB more often than not.
Jul 16, 2018, 8:55 am
#704
Join Date: Feb 2008
Location: LAX/ORD/HNL
Programs: AA EXP, 4.6 MM, LT Pt, HH Diamond, Marriott Titanium
Posts: 443
7/15/2018, AA 163, DCA/LAX, no PDB.
Jul 16, 2018, 11:24 am
#705
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Fake out PDB thanks to a late arriving FA on LGA-ORD.....first row offered full PDB then they were offered water/OJ only along with the rest of us due to “our late start”. We actually boarded on time but our lead FAs got swapped out after boarding which I’ve never seen before.
To be fair it doesn’t sound like being late was her fault since AA didn’t give her much time to get to LGA.
To be fair it doesn’t sound like being late was her fault since AA didn’t give her much time to get to LGA.