Jan 2, 2016, 5:51 pm
Last edit by: JDiver
AA Predeparture Beverages: When, What and Why not?
NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Older posts can be read in the archived thread here.NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
So there you have it.
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)
Aug 5, 2017, 1:18 pm
#16
Join Date: Nov 2012
Location: BHM
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8/4:
#1495 DCA-PHX, LAA 738, Full PDB (provided by a manager 'standing in' while we waited for another FA to arrive.)
#1434 PHX-ANC, LAA 738, water/oj tray (only offered after one passenger got up and interrupted gabbing FAs in the galley to request water.)
#1495 DCA-PHX, LAA 738, Full PDB (provided by a manager 'standing in' while we waited for another FA to arrive.)
#1434 PHX-ANC, LAA 738, water/oj tray (only offered after one passenger got up and interrupted gabbing FAs in the galley to request water.)
Aug 7, 2017, 5:28 am
#17
Join Date: Mar 2017
Location: KBUR
Posts: 15
AA382 IAD-LAX
8/7 Monday
PDB of choice. Had my doubts during busy boarding process, but crew (LAA?) managed to squeeze it in at the end. +1
8/7 Monday
PDB of choice. Had my doubts during busy boarding process, but crew (LAA?) managed to squeeze it in at the end. +1
Aug 10, 2017, 7:36 pm
#18
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8/4:
AA 1121 RDU-CLT 1615-1725 737-800: No PDB
AA 660 CLT-SJC 1809-2036 A-320: Full PDB ^^
About what you'd expect
AA 1121 RDU-CLT 1615-1725 737-800: No PDB
AA 660 CLT-SJC 1809-2036 A-320: Full PDB ^^
About what you'd expect
Aug 11, 2017, 8:26 pm
#19
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 553
8/11:
AA 1076 DCA-ORD. Water and OJ tray offered. Perfunctory service performed by an old, tired crew. Lunch served from a cart in the aisle and pre-orders were not acknowledged. No drink refills offered in the air. Basically, the Qatar CEO's ideal characterization of mainline AA flight attendants.
in contrast
AA 3483 ORD-OKC (Envoy). Outstanding service from the lead FA. Full PDB and multiple proactive refills while airborne. Multiple passes of the snack basket. Blankets procured from the coach cabin upon request. I gave him a few AApplause certs.
AA 1076 DCA-ORD. Water and OJ tray offered. Perfunctory service performed by an old, tired crew. Lunch served from a cart in the aisle and pre-orders were not acknowledged. No drink refills offered in the air. Basically, the Qatar CEO's ideal characterization of mainline AA flight attendants.
in contrast
AA 3483 ORD-OKC (Envoy). Outstanding service from the lead FA. Full PDB and multiple proactive refills while airborne. Multiple passes of the snack basket. Blankets procured from the coach cabin upon request. I gave him a few AApplause certs.
Aug 11, 2017, 10:03 pm
#20
Join Date: Nov 2015
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7/29 AA5944 LGB-PHX YV Full PDB Served
8/8 AA2023 PHX-LAX LUS Full PDB Served
8/8 AA2023 PHX-LAX LUS Full PDB Served
Aug 11, 2017, 10:39 pm
#21
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I think at this point we can assume 99% of the time as long as you know this is a LUS plane and crew you'll get a PDB of choice.
LAA FAs, crews and equipment are the ones that don't do their jobs for 85% of the PDB of time.
Keep writing in about LAA FAs not doing their jobs.
LAA FAs, crews and equipment are the ones that don't do their jobs for 85% of the PDB of time.
Keep writing in about LAA FAs not doing their jobs.
Last edited by AANYC1981; Aug 12, 2017 at 2:13 pm
Aug 12, 2017, 11:45 am
#22
Join Date: Apr 2006
Location: ASE
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LUS A319 - SLC-PHX - PDB of choice!
Aug 12, 2017, 6:49 pm
#23
Join Date: Sep 2009
Location: Global
Posts: 5,998
8/12 - AA2539 - LAA - MIA-BOS - Full PDB
Excellent service. Well done LAA.
Excellent service. Well done LAA.
Aug 13, 2017, 9:15 pm
#24
Join Date: Jun 2005
Location: Bloomfield, NJ
Programs: UA Gold, Million Miler, Marriott platinum, lifetime platinum
Posts: 974
I asked for a screwdriver, and was told what I've been reading about for years here - "once we're in the air". I ask about the inconsistency I've read about, and was again told "once we're in the air". Finally the FA said that she's made it. She came back with the 1/4 glass of OJ with a Tito's, and no ice and said "Here".
Once in the flight they were different people. Friendly and managed to make 2 drinks on the 38 minute flight with a snack basket.
It was exactly as expected. I'm just glad I"m a UA flyer. This never happens on UA.
I was almost antsy to wait and see what would happen, and it was as I expected. Why AA management tolerates this is beyond me.
Last edited by JerseyCityS; Aug 14, 2017 at 7:08 pm
Aug 14, 2017, 12:38 am
#25
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Great post, JerseyCityS! During my status match to UA 1K challenge, I have never been denied a PDB when (though the percentage of the time isn't as good) I've been upgraded on UA. Can't say the same for AA this year, as my signature shows. For better or worse, the majority of my AA flights this year have either been international or LUS, so I've been lucky. On LAA flights its a crapshoot. Sad!
Aug 14, 2017, 9:16 am
#27
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LAA and Full PDB on LGA-ORD......today's 1130am flight.
Update: 2nd round of full PDB offered on a slight delay at gate. Apparently our plane hit a bird on the inbound to LGA from ORD, so mechanics are checking out the nose of the plane.
Update: 2nd round of full PDB offered on a slight delay at gate. Apparently our plane hit a bird on the inbound to LGA from ORD, so mechanics are checking out the nose of the plane.
Last edited by AANYC1981; Aug 14, 2017 at 9:28 am
Aug 14, 2017, 9:54 am
#28
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06AUG17 AA2312 DEN-ORD Full PDB
06AUG17 AA1079 ORD-DCA OJ/Water
12AUG17 AA1111 DCA-ORD FA offered full PDB but realized that the plane wasn't catered after taking our order (!)
12AUG17 AA1272 ORD-DEN Full PDB
06AUG17 AA1079 ORD-DCA OJ/Water
12AUG17 AA1111 DCA-ORD FA offered full PDB but realized that the plane wasn't catered after taking our order (!)
12AUG17 AA1272 ORD-DEN Full PDB
Last edited by zpaul; Aug 16, 2017 at 4:42 pm
Aug 14, 2017, 10:01 am
#29
Join Date: Aug 2017
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Lol this is typical Philly flight attendants not wanting to do any actual work. Sometimes I don't even get offered a drink....
Aug 14, 2017, 10:02 am
#30
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