Jan 1, 2016, 11:45 pm
Last edit by: JDiver
2016 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)
Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
"Flight / Fare selected no longer available; please modify your request" common booking error
For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
N.B. Older posts have been archived to: [Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
/AA Forum Moderator Team
2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated - archived)
Mar 1, 2016, 1:59 pm
#61
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Mar 1, 2016, 10:34 pm
#62
Join Date: Jun 2012
Location: BOS
Programs: AA EXP, Virgin Gold, Marriott Gold
Posts: 204
Noticed the glitch earlier today, both online and by phone. Seemed to be fixed and was able to login and check in to a flight, but hours later, all of my reservations are missing from my account. I can search for all of them by PNR and FF number is definitely in there, but they're not showing on the homepage or "My Trips."
Mar 1, 2016, 11:17 pm
#63
Join Date: Feb 1999
Location: City with Tax-Payer subsdized AA Maintance Base
Programs: Enough to Cause a Migraine
Posts: 1,857
Noticed the glitch earlier today, both online and by phone. Seemed to be fixed and was able to login and check in to a flight, but hours later, all of my reservations are missing from my account. I can search for all of them by PNR and FF number is definitely in there, but they're not showing on the homepage or "My Trips."
Mar 2, 2016, 12:42 am
#64
Join Date: Sep 2012
Posts: 1,340
"You currently do not have any reservations."
Really...?
Really...?
Mar 2, 2016, 12:57 am
#65
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 832
My Trips showing "Our system is having trouble. Please try again or come back later."
Mar 2, 2016, 4:25 am
#66
Join Date: May 2013
Posts: 258
Noticed the glitch earlier today, both online and by phone. Seemed to be fixed and was able to login and check in to a flight, but hours later, all of my reservations are missing from my account. I can search for all of them by PNR and FF number is definitely in there, but they're not showing on the homepage or "My Trips."
Mar 2, 2016, 6:17 am
#67
Join Date: Feb 2013
Location: DCA
Posts: 7,769
No reservations, like Bourdain...
Mar 2, 2016, 6:20 am
#68
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,232
Glad it's not just me. You'd think they'd put something on the web site to tell users that current reservations isn't working though.
Mar 2, 2016, 6:48 am
#69
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,040
To add to the issues today...
-Upgrade e-mails are not being sent (I was upgraded when checking online, but didn't receive an e-mail)
-Meal selection for flights that are greater than 24 hours away is not working
-Upgrade e-mails are not being sent (I was upgraded when checking online, but didn't receive an e-mail)
-Meal selection for flights that are greater than 24 hours away is not working
Mar 2, 2016, 7:35 am
#70
Join Date: May 2015
Posts: 150
Reservations missing from accounts
Anyone else notice that their reservations are missing from their advantage accounts this morning? I can still manually find them, but they are gone from my account and my wifes account.
Mar 2, 2016, 7:38 am
#71
Join Date: Jan 2014
Location: NYC/PHL/HKG
Posts: 210
Same situation here. I actually can't even manually find them—typed in the PNR to look it up and it says there's a system error. I can still see all of them on the iOS app though.
Mar 2, 2016, 7:39 am
#72
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,610
Already being discussed in the glitch/trouble thread since yesterday.
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I myself have the same issues as others have posted as well.
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I myself have the same issues as others have posted as well.
Last edited by Microwave; Mar 2, 2016 at 8:03 am
Mar 2, 2016, 7:41 am
#73
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
BUT, if I click "my account", at the bottom end (after activity), they ARE listed; clicking any of these ALSO shows the details.
AA.COM perpetually has "glitches", which after a day or two get corrected.
Mar 2, 2016, 7:44 am
#74
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,766
I've had trips completely disappear from AA.com before. They still showed in the app, I could still find them by searching for the reservation. They just didn't show up in My Trips or My Account on AA.com. They would disappear for weeks and then appear again.
As long as you can still actually find the reservation, I wouldn't worry.
And hopefully they fix this glitch soon.
As long as you can still actually find the reservation, I wouldn't worry.
And hopefully they fix this glitch soon.
Mar 2, 2016, 7:56 am
#75
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
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I'm also having the same trouble, but my trips still show on the app fine.
I'm also having the same trouble, but my trips still show on the app fine.
Last edited by Microwave; Mar 2, 2016 at 8:04 am