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2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated - archived)

2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated - archived)

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Old Dec 10, 16, 8:07 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
Last edit by: JDiver
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2016 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)

• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.

• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me

Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com

If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.

LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.

• "Flight / Fare selected no longer available; please modify your request" common booking error

• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.

Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily

All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".

N.B. Older posts have been archived to: [Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)

/AA Forum Moderator Team
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Old Jan 2, 16, 12:45 am
Moderator: American AAdvantage & TravelBuzz
Original Poster
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,078
2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated - archived)

Welcome to the 2016 "AA.com website/app isn't working..." thread. Please see wiki above for more information. Thanks! /AA Moderators

(For reference, last year's thread may be found here: 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated) )
JY1024 is offline  
Old Jan 2, 16, 11:28 am
Join Date: May 2010
Location: MCO
Programs: All The Programs
Posts: 1,658
This one was quite aggravating - not just because of the error, but also because of AA's non-response.

On 29 Dec (or so), I was searching for award travel on 1 January LAX-PHL. The mileage pricing options came up with 1 January on the left side (the trip summary).

When I clicked on the flight, though, it changed me to 31 December. No notice that it had changed other than the new date in the flight summary.

I booked it not realizing, but only noticed because I was adding it to my calendar. Good thing - otherwise I would have been in a pretty bad mood at the airport (and I'm certain AA wouldn't have helped m).

I emailed it to AA. Their response was "oh it looks like you've got it corrected now" and that was it.

I could repeat the error on their site afterwards and even took screen shots.

Last edited by TBD; Jan 2, 16 at 11:34 am Reason: typo
TBD is offline  
Old Jan 3, 16, 9:24 am
Join Date: Jul 2010
Location: DCA
Programs: AA-Gold 0.425MM), AS MVP Gold, National EE, Marriott Titanium (LT-G), UA Silver
Posts: 1,101
AA.com account access issues

Just tried doing OLCI for a flight tomorrow. Logged into my account and my account is zeroed out, with no biographical info either! (I previously had 430k miles). It shows my member-since date as Today (instead of 1995), and all sorts of "sorry, we're currently experiencing issues" boxes everywhere. Can't do OLCI as well. Boo! Hope everything's ok in AA IT Land.....
PaceLaw2012 is offline  
Old Jan 3, 16, 9:27 am
Join Date: Feb 2008
Programs: Marriott Ambassador and AA Concierge Key
Posts: 76
I can't log in. Similar error message.
letsgofire is offline  
Old Jan 3, 16, 9:29 am
Join Date: Jul 2010
Location: DCA
Programs: AA-Gold 0.425MM), AS MVP Gold, National EE, Marriott Titanium (LT-G), UA Silver
Posts: 1,101
FYI OLCI via the App worked just fine. Still no upgrade though on DCA-PHX :-\
PaceLaw2012 is offline  
Old Jan 3, 16, 9:35 am
Join Date: Sep 2005
Location: Columbia, SC
Programs: AA Plat, SPG/Marriot Gold, HHonors Diamond, Hyatt Expl
Posts: 2,362
"Our system is having trouble. Please come back later."

akcae is offline  
Old Jan 3, 16, 9:42 am
Join Date: Feb 2014
Posts: 29
flight searches on aa.com are also not working at the moment.
CalNaughtonJr is offline  
Old Jan 3, 16, 9:51 am
Join Date: Jul 2009
Location: Santa Monica and Siena
Programs: 10 MM + 2013, AA EXP,Lifetime AC ,Crown Room, Red Carpet,USAIR CLUB ,Hertz Plat, Hilton Dia, GS +++
Posts: 453
site is Down

trying to book - site is down....
Cannonball Run is offline  
Old Jan 3, 16, 10:27 am
Join Date: Jul 2013
Location: PWM
Programs: AA EXP, DL Platinum, and assorted hotel loyalty schemes.
Posts: 260
"Our system is having trouble."
Seeing this message when trying to book flights and when trying view my AA account summary.
MEABFlyer is offline  
Old Jan 3, 16, 10:31 am
Join Date: Dec 2004
Location: AMS
Programs: KLM PLAT, Qatar PLAT, AA Silver, Hyatt Diamond, Hilton Diamond, Starwood Gold, IHG Plat
Posts: 177
Still Down

Just checked 3 mins ago. Are you all still getting the same thing?
Attached Images  
bison1847 is offline  
Old Jan 3, 16, 10:44 am
Join Date: Nov 2007
Location: Los Angeles
Programs: AA EVP, United 1K and 2MM, Starwood Lifetime Platinum, Delta
Posts: 219
Originally Posted by bison1847 View Post
Just checked 3 mins ago. Are you all still getting the same thing?
Yup - still down for me also. Been trying for last ~30 minutes to do flight search and/or log onto account without any luck.
johnru36 is offline  
Old Jan 7, 16, 1:08 pm
Join Date: Jul 2015
Location: DFW
Programs: AA PLT
Posts: 283
Just booked an award ticket for 1/22. Unfortunately, the header says Thursday, January 21, while the flight details say January 22. I'm assuming this is the same glitch as earlier in this thread, except I actually booked the ticket. How concerned should I be?
Kate2015 is offline  
Old Jan 8, 16, 10:04 pm
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, AS MVP, HH Diamond
Posts: 629
Trip disappeared

I saw some posts last month about trips disappearing or otherwise not showing up under "My Trips." It just happened to me this evening - I booked a trip using my company web site, it showed up under My Trips but when I clicked on it I got some errors including one that said something about the itinerary being removed! I can find it using the record locator, and verified it had the correct FFN, but it hasn't come back after several hours. Is anyone else seeing anything like that?
hbtr is offline  
Old Jan 9, 16, 6:53 am
Join Date: Mar 2010
Location: DEN, SCL
Programs: Double OWE (AA EXP, QF Plat), FI Gold, UA 1K
Posts: 1,885
My SWU cleared last night, so I went online to select seats, all fine except out of the four flights on the reservation, the first flight (today) is now at the bottom of the list. Also on the app - it's now the last flight, and the app opens to show me my domestic flight tomorrow instead of the international flight today.

Complimentary domestic upgrade which cleared two days ago still shows as "requested" and OLCI didn't work - it said my birthday associated with my passport is wrong. Very strange.
zpaul is offline  
Old Jan 9, 16, 7:12 pm
Join Date: Nov 2012
Location: SFO
Posts: 1,728
AA.com is telling me no flights from SFO-BTR or SFO-MSY on April 8, and nothing coming up on Google Flights. Tried April 7 as well, just in case, nada. I'm guessing this is a glitch.

ETA: Looks like April 4-May 4 for MSY, April 4-April 30 for BTR. EF shows flights, AA.com and Google Flights do not. Maybe they're mucking with the schedule.
djibouti is offline  

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