Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Dec 7, 2019, 1:23 pm
#586
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,983
For those not renewed, did you all receive a challenge to complete to keep CK or is that only offered selectively? Would be helpful to know for next year.
Dec 7, 2019, 1:34 pm
#587
Join Date: Mar 2006
Location: BOS
Programs: AA CK - Delta DM - Hyatt Lifetime Globalist - Marriott Ambassador - Hertz Platinum-
Posts: 1
Newbie Q
Background: New to FT as well as CK. Pretty much just started flying American again last week of Feb, offended that Delta didn't give me 360.
In retrospect I realize I was foolish to think I'd get it given my travel. Did take Jan-Feb on Delta to qualify for Diamond again in case I wasn't happy with AA.
Stats to date:
$60K EQD
352K EQM
104 segments
BOS home airport
Got the 2 FDDs and SWU's but no EXP invite.
I obviously don't have the huge EQD/Segment ratio that most of you seem to have, and didn't think I would be relatively profitable enough to ring the bell.
So two weeks ago, I renewed my Admirals Club Membership. Does anyone think I can get that refunded given its a perk of CK?
Also, is it possible that they review rolling 12 months and offer up the EXP gift next year?
Happy to be part of the club.
In retrospect I realize I was foolish to think I'd get it given my travel. Did take Jan-Feb on Delta to qualify for Diamond again in case I wasn't happy with AA.
Stats to date:
$60K EQD
352K EQM
104 segments
BOS home airport
Got the 2 FDDs and SWU's but no EXP invite.
I obviously don't have the huge EQD/Segment ratio that most of you seem to have, and didn't think I would be relatively profitable enough to ring the bell.
So two weeks ago, I renewed my Admirals Club Membership. Does anyone think I can get that refunded given its a perk of CK?
Also, is it possible that they review rolling 12 months and offer up the EXP gift next year?
Happy to be part of the club.
Dec 7, 2019, 1:52 pm
#588
Join Date: Apr 2005
Programs: Sky Miles Gold Medallion, American Airlines Platnium, Marriott Silver, SPG Gold, HHonors Silver
Posts: 135
I am also out of Boston so I guess any hope that Bos has not been reviewed is out. My $ per mile are significantly higher than the other Bos poster so that must not be a key factor ....
Dec 7, 2019, 3:34 pm
#589
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
I have not called back yet I may on Monday. Not sure what I would say feedback wise that might change the answer ....
I am also out of Boston so I guess any hope that Bos has not been reviewed is out. My $ per mile are significantly higher than the other Bos poster so that must not be a key factor ....
I am also out of Boston so I guess any hope that Bos has not been reviewed is out. My $ per mile are significantly higher than the other Bos poster so that must not be a key factor ....
Dec 7, 2019, 9:18 pm
#590
Join Date: Jan 2019
Posts: 2
Quick note for those not yet renewed. The year for CK qualification runs through Jan 31. I wasn’t renewed until Mid Jan last year with just over $60k EQD and $300k travel. This year I have been renewed. Don’t stress yet, there is always a rolling process of higher level CKs renewed first. You have tons of time to requalify.
Dec 8, 2019, 1:21 am
#591
Join Date: Jun 2014
Location: PHL
Programs: AA
Posts: 14
I live just outside Philly and use PHL all the time (about to fly back from from ZRH in fact). Yes, I did get a renewal.
Last edited by gynmd; Dec 8, 2019 at 1:24 am Reason: Forgot quote
Dec 8, 2019, 7:46 am
#592
Join Date: Mar 2010
Location: BNA
Programs: Delta DM MM, American EXP
Posts: 120
Quick note for those not yet renewed. The year for CK qualification runs through Jan 31. I wasn’t renewed until Mid Jan last year with just over $60k EQD and $300k travel. This year I have been renewed. Don’t stress yet, there is always a rolling process of higher level CKs renewed first. You have tons of time to requalify.
As reference, based out of BNA, fly weekly on AA metal, book in first through travel agency (sure this is discounted) and make 6 - 8 international trips per year to Asia - typically booked on AA metal but have had a couple on JAL due to availability.
EQD. $53.4k
EQM 263k
EQS 98
2:more trips booked for balance of 2019 and already have January booked with another international trip / 3 domestic flights.
Fingers crossed...
Last edited by crp5; Dec 8, 2019 at 7:55 am
Dec 9, 2019, 4:28 pm
#593
Join Date: Mar 2011
Programs: AA CK
Posts: 85
Like others have said, I've had various degrees of interactions from just meet and greet to carts and tarmac transfer to either the next flight or first class lounge. The times they dropped me off at first class lounge they actually called ahead and got me tickets to first class dinning without requiring me to burn a FFD credit in my account, which were very nice of them.
Dec 9, 2019, 8:03 pm
#594
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
For the super-high value “do not miss” CK customers, it’s a cart that takes you straight from the tarmac to the golf course.
Dec 10, 2019, 6:14 pm
#595
Join Date: Mar 2017
Programs: AAdvantage Concierge Key
Posts: 11
Dec 10, 2019, 6:49 pm
#596
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 822
Dec 10, 2019, 7:03 pm
#597
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,280
Out of mild curiosity, what's your home airport?
These numbers are very interesting and as @JonNYC has put it in the past, it's obviously more than just high EQDs and the EQD to EQM ratio.
These numbers are very interesting and as @JonNYC has put it in the past, it's obviously more than just high EQDs and the EQD to EQM ratio.
I have similar EQM and EQD to the poster above, but have 3x the EQS. Which is why I'm a mere EXP
Dec 10, 2019, 8:42 pm
#598
Join Date: Apr 2005
Programs: Sky Miles Gold Medallion, American Airlines Platnium, Marriott Silver, SPG Gold, HHonors Silver
Posts: 135
I think there has to be another variable. Obviously we dont know the exact metric, but $/EQS seems to portend well for those that make it. Also, for any non-hub member, those EQS can be cut down some due to the requirement of a connection. Not exactly in half as hubs are in major cities, but nonetheless.
I have similar EQM and EQD to the poster above, but have 3x the EQS. Which is why I'm a mere EXP
I have similar EQM and EQD to the poster above, but have 3x the EQS. Which is why I'm a mere EXP
my stats
44.5 EQ
130 EQM
75 segments
earlier poster who made CK
$60K EQD
352K EQM
104 segments
Dec 10, 2019, 9:08 pm
#599
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,280
This theory this makes sense, But there has to be another variable. If I compare my stats to that of the poster above also from same home airport (Boston) my $ / EQS is $593 vs his at $575 And he qualified while I did not. Looking at the data I would have thought I was a more profitable flyer due to higher $/ mile and $/ segment.
my stats
44.5 EQ
130 EQM
75 segments
earlier poster who made CK
$60K EQD
352K EQM
104 segments
my stats
44.5 EQ
130 EQM
75 segments
earlier poster who made CK
$60K EQD
352K EQM
104 segments
EQD - $41,693
EQM - 224,769
EQS - 38
who had a lower than usually posted EQD, but had a high spend per segment, especially when you normalize for a non-hub person requiring 2 segments on many of their trips each way.
To your point, I'm sure there are many variables that AA has to make a determination. Location, fare class (premium vs coach) and AA vs partner metal are a few that I would guess they include.
Dec 11, 2019, 8:20 am
#600
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,280