Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
May 16, 2024, 10:50 pm
#3676
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,259
As an aside - the CK team and the premium staff at PHL did a great job this evening and I likely wouldnt have made it home if I was still an EP (though this did require an all-out B to C run).
May 17, 2024, 5:16 am
#3677
Join Date: Mar 2007
Location: Plano, Texas
Programs: BA Gold, AA CK (8MM), Hyatt Lifetime Globalist
Posts: 75
BA GGL ~ AA CK
BA Premier ~ AA Do Not Miss
May 17, 2024, 7:59 am
#3678
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 240
May 17, 2024, 8:25 am
#3679
Join Date: Oct 2015
Programs: BA Gold for Life
Posts: 1,412
May 17, 2024, 8:45 am
#3680
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,259
May 17, 2024, 10:06 am
#3681
Join Date: Mar 2007
Location: Plano, Texas
Programs: BA Gold, AA CK (8MM), Hyatt Lifetime Globalist
Posts: 75
Sure wish AA would adopt group 0 strategy. So much less confusion.
May 17, 2024, 3:07 pm
#3682
Join Date: Nov 2001
Location: DFW - DL MM/GM, AA 5MM/EXP, MR LT Titanium
Posts: 832
CK Extended!
Got a very nice note from AA just now:
"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey program, wed like to recognize your years of loyalty with a one-time gift of ConciergeKey membership through April 30, 2025."
As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey program, wed like to recognize your years of loyalty with a one-time gift of ConciergeKey membership through April 30, 2025."
As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
May 17, 2024, 3:23 pm
#3683
Join Date: Jun 2023
Posts: 70
Got a very nice note from AA just now:
"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey program, wed like to recognize your years of loyalty with a one-time gift of ConciergeKey membership through April 30, 2025."
As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey program, wed like to recognize your years of loyalty with a one-time gift of ConciergeKey membership through April 30, 2025."
As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
May 17, 2024, 3:32 pm
#3684
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 240
Got a very nice note from AA just now:
"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey program, wed like to recognize your years of loyalty with a one-time gift of ConciergeKey membership through April 30, 2025."
As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey program, wed like to recognize your years of loyalty with a one-time gift of ConciergeKey membership through April 30, 2025."
As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
May 17, 2024, 3:42 pm
#3685
Join Date: Jun 2023
Posts: 70
This is interesting. I was actually going on because I saw some FB posts that said the same. What does that mean? Were you both CK prior to this and how many LPs did you have, if you can divulge. And had you been demoted to EP? I am just so curious that they are boosting people for a year, either as new CK or renewing. Then that challenge? Maybe people weren't taking them up on the challenge? I played that challenge last year and now wonder if I really needed to do that.
My guess is that the bottom 10% of CK's, in a "CFO experiment" were not renewed. To see if they would pay to play - eg take the challenge offer. Still have high spend, but now pay to keep CK. Quick money for AA. And nobody played.
But who knows..... maybe a conspiracy theory. I have whiplash now.
May 17, 2024, 3:45 pm
#3686
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 988
Got a very nice note from AA just now:
"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey program, wed like to recognize your years of loyalty with a one-time gift of ConciergeKey membership through April 30, 2025."
As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey program, wed like to recognize your years of loyalty with a one-time gift of ConciergeKey membership through April 30, 2025."
As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
mind me asking your LP last year?
how long were you CK for?
May 17, 2024, 3:49 pm
#3687
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 240
Been CK for last 3 or 4 years. Including currently. Wasn't renewed. Then got the surprise renewal email.
My guess is that the bottom 10% of CK's, in a "CFO experiment" were not renewed. To see if they would pay to play - eg take the challenge offer. Still have high spend, but now pay to keep CK. Quick money for AA. And nobody played.
But who knows..... maybe a conspiracy theory. I have whiplash now.
My guess is that the bottom 10% of CK's, in a "CFO experiment" were not renewed. To see if they would pay to play - eg take the challenge offer. Still have high spend, but now pay to keep CK. Quick money for AA. And nobody played.
But who knows..... maybe a conspiracy theory. I have whiplash now.
May 17, 2024, 3:54 pm
#3688
Join Date: Mar 2023
Location: Los Gatos, CA
Programs: AA CK, Marriott Lifetime Titanium, Hyatt Globalist
Posts: 8
Got a very nice note from AA just now:
"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey program, wed like to recognize your years of loyalty with a one-time gift of ConciergeKey membership through April 30, 2025."
As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey program, wed like to recognize your years of loyalty with a one-time gift of ConciergeKey membership through April 30, 2025."
As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
May 17, 2024, 3:58 pm
#3689
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,406
I received that email today as well - nice surprise. I have been EXP for 22 straight years and CK for 5 years. I imagine my long term loyalty was a factor, but who knows. My flying was down in '23 but picking up in '24 so I may qualify again without having to jump through too many hoops. We'll see.
Got a very nice note from AA just now:
"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey program, wed like to recognize your years of loyalty with a one-time gift of ConciergeKey membership through April 30, 2025."
As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey program, wed like to recognize your years of loyalty with a one-time gift of ConciergeKey membership through April 30, 2025."
As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
May 17, 2024, 4:02 pm
#3690
Join Date: Jun 2023
Posts: 70
It is mindboggling. That is my conspiracy theory.... no one bit. Those who got the 10k challenge had 72 hours to decide. And there has been a lot of chatter of this BA match. This must be their way of keeping the heavy hitters in line and encouraging spend. Worked for me last year.