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Enhanced AA airport security screening procedures, questions (master thd)

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Old Apr 3, 2016, 11:47 am
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Last edit by: JDiver

MODERATOR NOTE

NOTE: This thread is exclusively for q&a, discussion about security procedures encountered by AA passengers. General discussion about airport security properly belongs in the Travel Safety / Security fora, particularly the Checkpoints and Borders Policy Debate subforum. Link.

The 2017 enhanced security interviewing general discussion is New passenger screening "interviews" to US, starting Oct 26/2017

As of Thursday, 26 Oct 2017 the procedures described below have been expanded to all airlines and departure points to the USA, required to avoid the alternative ban on personal electronic devices larger than a mobile phone that was originally imposed. By October 26 2017 these have been implemented network-wide by AA and most airlines. A few airlines were granted extensions until mid-January 2018.

Be sure to allow yourself plenty of time to complete these additional procedures, which may include all procedures detailed below, including interviews, deeper scrutiny of documents, carryon baggage and personal items, including explosives detection swabbing of electronic devices.

Link to Reuters article, 29 June 2017

Link to Time article, 25 Oct 2017

Link to USA Today article, 25 Oct 2017

Security procedures for those departing internationally to the USA, particularly since 11 Sep 2001, have been more extensive. The U. S. Department of Homeland Security requires ALL airlines perform more extensive passenger screening of USA-bound passengers. (AA began in Europe with ICTS International a Dutch firm founded by former Israeli Shin Bet (internal security) and El Al personnel. In Europe, when you have been cleared (at or near the gate generally) they will affix a sticker (base and letter colors may vary by day, etc.) marked "ICTS" to your passport cover.)

Passenger questioning generally includes a first layer of questions, usually asked by check-in staff, that include such items as "Who packed your baggage?", "Has your baggage been in your possession since it was packed?", "What electronic devices do you have?", "Have you had any repaired while on your trip?"

A second layer of questions may include requests for more detailed information about you and your travels, such as "What do you do for a living?", "What company do you work for?", "What's the name of your CEO?", "How many times a year do you travel through XYZ?", "Where did you stay?", "What's your favorite restaurant in ....?", "Tell me about your best ever holiday?", "describe your neighborhood" and include questions about your home address, neighborhood, children, etc. To some people these questions might appear intrusive; others may feel the body language, tone and language used are inappropriate in some way.

These second layer questions were previously asked by contract security personnel, but now might be asked by airline check-in staff as well. Note the behavior of the passenger is observed and may be emphasized over answer content. Failure to reply with requested information or refusal may result in more extensive procedures.

Be aware: it has been verified the agents have the ability to issue your boarding pass with "SSSS", meaning you will get "heavy" screening. Several people have described "giving lip" or declining to answer agent second layer questions for various reasons and getting SSSS.

Though USA-bound passengers are generally screened at or prior to entering the gate area for departure, additional screening may include more extensive questioning by AA or contracted security personnel and / or more screening of possessions. This may be entering or at the gate area, or even at temporary stations set up at the gate or on the boarding bridge; passengers may be selected randomly, or from lists that may include other countries one has visited.

Other procedures may be used at other airports for departing passengers boarding to the USA. Procedures may intensify or lessen as influenced by current security status or information in possession of local, airport, airline or other security and intelligence entities.

More extensive security suggest giving yourself more time to process these enhanced procedures.

Please refrain from altering this moderator note.
Airports initially used by AA included because of different, more thorough etc. security included:

AMS - Amsterdam, The Netherlands: USA-bound AA passengers are reported to undergo airline security contractor questioning at check-in or when transiting.

BOG - Bogotá, Colombia: USA-bound AA passengers are reported to undergo more intense, even aggressive, questioning even from than other Colombian airports served by AA in 2016.

BRU - Brussels, Belgium: a terror bombing at departures 22 Mar 2016 has impacted BRU and security procedures have changed and intensified as it slowly reopens.

DUB - Dublin, Ireland: AA passengers departing to the USA pass through airport security to the airside departures area with shops and lounges - followed by US Customs and Border Protection (customs and immigration) formalities and TSA security, as this is one of several pre-clearance airports (the aircraft arrives in the USA as a domestic flight). Please discuss DUB in the dedicated thread - link.

LHR - Some members report more extensive and intrusive questioning of AA USA-bound passengers. It doesn't seem different than questioning that has been used on departing passengers elsewhere (e.g. AMS, BRU, CDG, FCO, FRA, MAD in the wiki author's experience), but the intensity could vary - influenced by current security status or information in possession of local, airport, airline or other security and intelligence entities.

MEX - México City, Mexico: Hand baggage inspection tables are generally set up at the jetbridge for further examination of documents and carry-on items. Though passengers are said to be randomly selected, the first passengers boarding are often selected.
Updated October 2017 - JDiver
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Enhanced AA airport security screening procedures, questions (master thd)

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Old Aug 22, 2018, 9:44 pm
  #346  
nrr
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Originally Posted by fotographer
been in and out of LHR quite a bit this year, the only question I am asked now is at the shuttle bus stop at T'3 terminal , right after you get off the bus, is where were you coming from?
and yes of course at that point they put the "sticker" on my boarding card
I connected today (8/22) from T5 to T3. There was an AA agent in T5 (right at the connecting bus), she put a sticker on my bp. When I got to the AA lounge in T3 (they must have noted the sticker) and NO quest. were asked. At the gate they had a printed list (looked like 25 names), if your name was on that list presumably they would do further quest. [The agent near the bus did scan my bp, so I'm guessing that if I were on the LIST she wouldn't have given me a sticker???]
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Old Aug 23, 2018, 6:00 am
  #347  
 
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Originally Posted by nrr
I connected today (8/22) from T5 to T3. There was an AA agent in T5 (right at the connecting bus), she put a sticker on my bp. When I got to the AA lounge in T3 (they must have noted the sticker) and NO quest. were asked. At the gate they had a printed list (looked like 25 names), if your name was on that list presumably they would do further quest. [The agent near the bus did scan my bp, so I'm guessing that if I were on the LIST she wouldn't have given me a sticker???]
In the past, at least IME, the list would identify the passengers with SSSS.
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Old Nov 2, 2018, 10:42 am
  #348  
 
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Flew out of LHR a few days ago. Checked in online. Printed bag tags at the kiosk. No questions asked by the agent at the bag drop counter - only the standard boarding pass and passport checks. Same deal at the gate at boarding - check passport and scan boarding pass. Nothing else. The gate agents had a printed list of names which I assume would get further screenings - I was not on their list.
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Old May 21, 2019, 3:37 am
  #349  
 
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Flying AA out of MAN is without doubt IMHO the absolute worst.
The level of questioning is almost designed to make you snear at the stupidity coming out of the agents mouth.
I was wearing a random Ralph Lauren shirt, it had anchors on it.. I got questioned about if I liked sailing.... NO! it is a just a shirt.
I am always asked which friends and family I have visited, I just rattle a bunch of names that come into my head.

I fail to see how this exercise has any meaning apart from the fact that the airlines/agent cannot be accused of profiling particular types.
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Old May 21, 2019, 5:02 am
  #350  
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Originally Posted by aldaniti
Flying AA out of MAN is without doubt IMHO the absolute worst.
The level of questioning is almost designed to make you snear at the stupidity coming out of the agents mouth.
I was wearing a random Ralph Lauren shirt, it had anchors on it.. I got questioned about if I liked sailing.... NO! it is a just a shirt.
I am always asked which friends and family I have visited, I just rattle a bunch of names that come into my head.
Had the same level of questions flying out of Zurich a couple years ago. The screener wanted me to describe who my favorite elementary school teacher was. I asked if she was serious and told her it's been over 45 years and that I had no recollection.
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Old May 21, 2019, 6:04 am
  #351  
 
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Originally Posted by TomMM
Had the same level of questions flying out of Zurich a couple years ago. The screener wanted me to describe who my favorite elementary school teacher was. I asked if she was serious and told her it's been over 45 years and that I had no recollection.
Flew out Zurich a few weeks ago... what a cluster at the gate, had to go to a private area where they wanted to "check out" my I phone.... really what was to check out..
not making a connection thru Zurich again.. (it took 30 minutes because I was not the only one with "we need to see your phone".
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Old May 30, 2019, 8:14 am
  #352  
 
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As I understand it:
Heathrow: no questions for most passengers, particularly if you have PreCheck.
All other European airports: the questions are still in place for American Airlines.

Delta has reportedly ended the interviews, starting at Schipol and extending to other destinations.

This seems like it could become a more substantive problem for American:
The competition asks no questions; American needs to know details of its passengers' primary school teachers.

I do wonder what sort of psychopathology infests the staff at G4S, etc. It seems beyond a usual power trip. What sort of mental gymnastics does one have to perform? Are they really thinking, "By asking frequent flyers about their primary school teachers, I am preventing terrorism?"
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Old May 30, 2019, 12:42 pm
  #353  
 
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I fly out of LHR regularly and haven't had 'the questions' for many months, but I did get SSSS last Sunday, for the first time in about 12 years. The inspection at the gate in London was fine (the DYKWIA in front of me was having a real rant about it, but it seemed fast and efficient to me and he seemed upset that it was done in front of everyone else).

What I didn't know was that getting SSSS at LHR precludes you from using TSA-Pre after arrival in the US when heading for a connecting flight – fortunately the line wasn't long and PHX seems to have done away with laptops and liquids needing to come out of your bags, so non-Pre was actually pretty quick and easy. But given we were late arriving from London I was very stressed by not having TSA-Pre for my very tight connection.
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Old May 30, 2019, 1:13 pm
  #354  
 
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Originally Posted by SeattleDavid
I fly out of LHR regularly and haven't had 'the questions' for many months, but I did get SSSS last Sunday, for the first time in about 12 years. The inspection at the gate in London was fine (the DYKWIA in front of me was having a real rant about it, but it seemed fast and efficient to me and he seemed upset that it was done in front of everyone else).

What I didn't know was that getting SSSS at LHR precludes you from using TSA-Pre after arrival in the US when heading for a connecting flight – fortunately the line wasn't long and PHX seems to have done away with laptops and liquids needing to come out of your bags, so non-Pre was actually pretty quick and easy. But given we were late arriving from London I was very stressed by not having TSA-Pre for my very tight connection.
I learned recently that once the LHR-XXX flight has departed, you can have AA remove and add your PreCheck number and any re-generated connecting boarding passes will have the PreCheck designation. Did this in air on the way from LHR to LAX (onto SFO) last month when SSSS'd at Heathrow.
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Old May 30, 2019, 2:21 pm
  #355  
 
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Originally Posted by potus18
I learned recently that once the LHR-XXX flight has departed, you can have AA remove and add your PreCheck number and any re-generated connecting boarding passes will have the PreCheck designation. Did this in air on the way from LHR to LAX (onto SFO) last month when SSSS'd at Heathrow.
I asked at LHR (Admirals Club) if that were possible and they said no.

Can you remove and re-add the KTN (Pre-check number) purely through the website then?
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Old May 30, 2019, 3:44 pm
  #356  
 
Join Date: May 2017
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Originally Posted by SeattleDavid
I asked at LHR (Admirals Club) if that were possible and they said no.

Can you remove and re-add the KTN (Pre-check number) purely through the website then?
I don't believe you can do it yourself, no.

I was told at LHR FF Check-In about the quirk and to ask an AA agent at LAX to do so. Ultimately, I DM'd AA on Twitter in-flight and they were able to make it happen.
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Old May 30, 2019, 3:53 pm
  #357  
 
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I don't understand the criticism of extra screening at ZRH. I have received the dreaded SSSS a couple of times there. The gate screening was professional, courteous, efficient: leagues better than extra screening when done by TSA. We would do well to train our TSA types in Switzerland so that they could learn both efficiency and courtesy.
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Old May 30, 2019, 8:05 pm
  #358  
 
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Coming back from HKG on Monday, my wife could not download her BP, so we stopped off at the in town check in at the airport even though we only had hand luggage. The agent was able to print her BP and I noticed that it had SSSS on it. She had no issues at all clearing security when we got to the airport, but I figured that she would in for some additional screening prior to boarding. As expected, she was pulled aside and I went on and boarded. She boarded a few mins after me, so no biggie.

When we got to LAX and cleared customs and immigration, I noticed that our LAX-SAN BPs had our old seat assignments (I switched from row 9 to row 8 when 8D opened up) and there was no TSA PRE on my wife’s boarding pass, so we went to a kiosk and reprinted our BPs. Still no TSA PRE on my wife’s BP, but now there was another SSSS checkmark. She had to go through the most thorough security check I have ever witnessed. The pat down was borderline invasive and everything and I mean everything came out of her suitcase and hand bag and was swabbed, including everything in our toiletries bag. The whole process took around 35 mins from start to finish, so that killed any notion of hopping over to the Eagles Nest to try and go standby on the earlier SAN flight.
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Old May 31, 2019, 5:29 am
  #359  
 
Join Date: Mar 2014
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The questioning is still alive and kicking when using AA out of MAN.
But this week was a first for me, an agent with a personality. She looked at the large amount of colored stickers on the back of my passport and said that I knew the dance. I said, yes I did, and without any questioning I rattled off what I did for work, where I lived in the US, who I had visited in the UK.... and then for good measure I threw in a few hobbies. She just laughed, high fived me and wished me a good flight. She was human, I hope she can keep her job because she obviously enjoys it too much.
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Old Jun 1, 2019, 4:24 pm
  #360  
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Is it just AA that play these 20 questions? AA LHR seem to skip the questions if Precheck on BP.

I just flew CDG JFK on AF and the only question ask was if I was heading home before they attached a sticker on passport.
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