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Enhanced AA airport security screening procedures, questions (master thd)

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Old Apr 3, 2016, 11:47 am
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Last edit by: JDiver

MODERATOR NOTE

NOTE: This thread is exclusively for q&a, discussion about security procedures encountered by AA passengers. General discussion about airport security properly belongs in the Travel Safety / Security fora, particularly the Checkpoints and Borders Policy Debate subforum. Link.

The 2017 enhanced security interviewing general discussion is New passenger screening "interviews" to US, starting Oct 26/2017

As of Thursday, 26 Oct 2017 the procedures described below have been expanded to all airlines and departure points to the USA, required to avoid the alternative ban on personal electronic devices larger than a mobile phone that was originally imposed. By October 26 2017 these have been implemented network-wide by AA and most airlines. A few airlines were granted extensions until mid-January 2018.

Be sure to allow yourself plenty of time to complete these additional procedures, which may include all procedures detailed below, including interviews, deeper scrutiny of documents, carryon baggage and personal items, including explosives detection swabbing of electronic devices.

Link to Reuters article, 29 June 2017

Link to Time article, 25 Oct 2017

Link to USA Today article, 25 Oct 2017

Security procedures for those departing internationally to the USA, particularly since 11 Sep 2001, have been more extensive. The U. S. Department of Homeland Security requires ALL airlines perform more extensive passenger screening of USA-bound passengers. (AA began in Europe with ICTS International a Dutch firm founded by former Israeli Shin Bet (internal security) and El Al personnel. In Europe, when you have been cleared (at or near the gate generally) they will affix a sticker (base and letter colors may vary by day, etc.) marked "ICTS" to your passport cover.)

Passenger questioning generally includes a first layer of questions, usually asked by check-in staff, that include such items as "Who packed your baggage?", "Has your baggage been in your possession since it was packed?", "What electronic devices do you have?", "Have you had any repaired while on your trip?"

A second layer of questions may include requests for more detailed information about you and your travels, such as "What do you do for a living?", "What company do you work for?", "What's the name of your CEO?", "How many times a year do you travel through XYZ?", "Where did you stay?", "What's your favorite restaurant in ....?", "Tell me about your best ever holiday?", "describe your neighborhood" and include questions about your home address, neighborhood, children, etc. To some people these questions might appear intrusive; others may feel the body language, tone and language used are inappropriate in some way.

These second layer questions were previously asked by contract security personnel, but now might be asked by airline check-in staff as well. Note the behavior of the passenger is observed and may be emphasized over answer content. Failure to reply with requested information or refusal may result in more extensive procedures.

Be aware: it has been verified the agents have the ability to issue your boarding pass with "SSSS", meaning you will get "heavy" screening. Several people have described "giving lip" or declining to answer agent second layer questions for various reasons and getting SSSS.

Though USA-bound passengers are generally screened at or prior to entering the gate area for departure, additional screening may include more extensive questioning by AA or contracted security personnel and / or more screening of possessions. This may be entering or at the gate area, or even at temporary stations set up at the gate or on the boarding bridge; passengers may be selected randomly, or from lists that may include other countries one has visited.

Other procedures may be used at other airports for departing passengers boarding to the USA. Procedures may intensify or lessen as influenced by current security status or information in possession of local, airport, airline or other security and intelligence entities.

More extensive security suggest giving yourself more time to process these enhanced procedures.

Please refrain from altering this moderator note.
Airports initially used by AA included because of different, more thorough etc. security included:

AMS - Amsterdam, The Netherlands: USA-bound AA passengers are reported to undergo airline security contractor questioning at check-in or when transiting.

BOG - Bogotá, Colombia: USA-bound AA passengers are reported to undergo more intense, even aggressive, questioning even from than other Colombian airports served by AA in 2016.

BRU - Brussels, Belgium: a terror bombing at departures 22 Mar 2016 has impacted BRU and security procedures have changed and intensified as it slowly reopens.

DUB - Dublin, Ireland: AA passengers departing to the USA pass through airport security to the airside departures area with shops and lounges - followed by US Customs and Border Protection (customs and immigration) formalities and TSA security, as this is one of several pre-clearance airports (the aircraft arrives in the USA as a domestic flight). Please discuss DUB in the dedicated thread - link.

LHR - Some members report more extensive and intrusive questioning of AA USA-bound passengers. It doesn't seem different than questioning that has been used on departing passengers elsewhere (e.g. AMS, BRU, CDG, FCO, FRA, MAD in the wiki author's experience), but the intensity could vary - influenced by current security status or information in possession of local, airport, airline or other security and intelligence entities.

MEX - México City, Mexico: Hand baggage inspection tables are generally set up at the jetbridge for further examination of documents and carry-on items. Though passengers are said to be randomly selected, the first passengers boarding are often selected.
Updated October 2017 - JDiver
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Enhanced AA airport security screening procedures, questions (master thd)

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Old May 14, 2018, 7:15 am
  #331  
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Originally Posted by flyalways
But good thing is that if you have TSA Pre
looks like you are not being subjected to this stupid charade...
Originally Posted by MarJon
Over the weekend at LHR my better half, with Pre-Check nearly 5 years received her first SSSS. We were told that this is completely random by Homeland Security. I also received the SSSS a few months ago. This is just plain stupid, a waste of time and money. Homeland would be better served to follow how ELAL does security.
I have Pre-Check and got the grilling departing LHR earlier this year. I was not about to answer their stupid questions, so I gave numerous 1 word answers with an unmistakable look of displeasure upon my face. After 6 semi-probing questions, she gave up and issued the BP. So, I am not sure if having Pre-Check is a surefire way to scoot around these questions or exempt one's self from SSSS. Plenty of indications that it may play a small part, but is certainly not a free pass.

I get that they have a job to do, and it is not their fault. But a little common sense could help streamline this for all.
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Old May 14, 2018, 9:44 am
  #332  
 
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Originally Posted by jtav559
So, I am not sure if having Pre-Check is a surefire way to scoot around these questions or exempt one's self from SSSS. Plenty of indications that it may play a small part, but is certainly not a free pass.
Not at all.
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Old May 14, 2018, 11:20 am
  #333  
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OTOH, the ICTS agent at LIS last month was pleasant, cheerful and very reasonable.
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Old May 15, 2018, 4:39 pm
  #334  
 
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Mrs Dallas49er does not allow me to talk to ICTS "agents" (other than a smile (forced) and a mono-sylabic answer, when I'm traveling with her).
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Old May 15, 2018, 4:42 pm
  #335  
 
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“What is the air-speed velocity of an unladen swallow?”

GWFan and Clark Casual like this.
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Old May 23, 2018, 11:48 am
  #336  
 
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Originally Posted by MIAFlyer
This time, however, SSSS did not get me any extra questioning or unpacking of the bag. I only got the "cloth rubbing" explosive detection treatment, rubbing the zippers and the inside and outside of my shoes.
As another data point, SSSS at BCN also only got the "cloth rubbing" (in addition to the ICTS questioning everyone elseegot at check-in)

I think this is a lot better than the inane questioning I've seen on this thread.
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Old May 29, 2018, 7:52 am
  #337  
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Was at LHR two weeks ago. Only question asked at check-in was any checked bags and the only question at gate was what’s your seat number.
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Old May 29, 2018, 9:40 am
  #338  
 
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Originally Posted by seawolf
Was at LHR two weeks ago. Only question asked at check-in was any checked bags and the only question at gate was what’s your seat number.
I was also in LHR a few weeks ago and wasn't asked any extra questions, I jokingly said "no interrogation this time" and she said that if people are TSA precheck they don't ask extra questions anymore--despite TSA precheck not being valid out of the US.
seawolf and apeortdz like this.
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Old May 29, 2018, 9:46 am
  #339  
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Originally Posted by donotblink
despite TSA precheck not being valid out of the US.
Flew LHR-EWR on UA and only got asked if I was returning home. What's funny about precheck is that there is a *G Fasttrack security line in T2 that for all intensive purposes is precheck. Doesn't OW have an equivalent at LHR?
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Old May 29, 2018, 12:30 pm
  #340  
 
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For what its worth, I was asked similar silly questions at Tel Aviv
airport which is famous for being very good at identifying
troublemakers. This young woman asking me random questions
about my family did not seem like she cared for the answers etc.
Maybe the threat determination is done well before you reach
the security person and all they are doing is a little bit of show to
keep the process consistent for all....
flyalways is offline  
Old Jun 9, 2018, 6:33 pm
  #341  
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Originally Posted by donotblink
I was also in LHR a few weeks ago and wasn't asked any extra questions, I jokingly said "no interrogation this time" and she said that if people are TSA precheck they don't ask extra questions anymore--despite TSA precheck not being valid out of the US.
That does seem to be the case. Just made another trip back from LHR. No questions other than see boarding pass after it was scanned at the gate by person holding clipboard with passenger list.

Thiese questions are asked due to DHS requirements so maybe DHS issues new guidance if passenger has Pre.
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Old Aug 20, 2018, 5:33 pm
  #342  
 
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Flew out of LHR and printed my boarding pass at the kiosk. Since I wasn't checking any bags, I didn't see an agent and just went through security to the CX lounge. Upon arriving at the gate, I was semi-scolded by the agent for not having the sticker or stamp on my boarding pass for completing the interview. It had never dawned on me this needed to be done nor had I seen any signage (why even have kiosks to check in then...). The agent told me they wouldn't send me back since I would surely miss the flight at that point. He then proceeded to ask me about 5 or so questions and that was that.
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Old Aug 20, 2018, 6:17 pm
  #343  
 
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Flew out of CDG last week. If there were additional questions, they were nothing out of the ordinary as has been reported in the past.
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Old Aug 21, 2018, 3:36 am
  #344  
C46
 
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Originally Posted by masamune
Flew out of LHR and printed my boarding pass at the kiosk. Since I wasn't checking any bags, I didn't see an agent and just went through security to the CX lounge. Upon arriving at the gate, I was semi-scolded by the agent for not having the sticker or stamp on my boarding pass for completing the interview. It had never dawned on me this needed to be done nor had I seen any signage (why even have kiosks to check in then...). The agent told me they wouldn't send me back since I would surely miss the flight at that point. He then proceeded to ask me about 5 or so questions and that was that.
Weird!
Doing security interviews at the boarding gate has been a normal procedure, at international outstations, for years.

Maybe an agent on a powertrip...?!

If you feel treated wrongly, ask for the Duty ISC or the respective LSA for that flight.
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Old Aug 21, 2018, 4:48 am
  #345  
 
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been in and out of LHR quite a bit this year, the only question I am asked now is at the shuttle bus stop at T'3 terminal , right after you get off the bus, is where were you coming from?
and yes of course at that point they put the "sticker" on my boarding card
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