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Originally Posted by RobertClouse
(Post 27399588)
...I was also told by an AA gate agent they keeping those seats open longer so that kiosk checkins can buy the upgrades at $45 per 500mile segments, squeezing another $135 (for MSP to MIA) on a ticket instead of giving awards, keeping only a couple at the very end in a worst case scenario left for upgrades at time of boarding....
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I noticed a huge change about mid year. I fly an average of once a week. I've probably been UG on 2 reservations @ 100 hours in 5 months. Last week there were 11 available (DFW_BNA) FC at 96 hours out. I wasn't upgraded until 20 hours. There is something going on. Algorithm? Huge discounted last minute FC fares? The devaluation to the program has already occurred. AAdvantage milestones, -4 SWU, and now it appears EPs are not truly being rewarded for loyalty. I'm EP on AA because I left Continental after the United merger because of shenanigans involving 1K status.
Maybe a petition is in order. |
Originally Posted by caw414
(Post 27391610)
AA has been having some issues recently. I am Exec Plat-On My last leg(PHL-MCO) of an international trip, there were 9 out of 12 empty seats. I did not clear prior to boarding and when I go to the Gate, I wasn't on the upgrade list (and they had cleared 8 people.) The good news is there was still a seat (although I had to really push about the issue so I asked for a supervisor. The supervisor said he has had several instances in the last week of Exec Plats not appearing on the upgrade list.
Basically, this means you're better off NOT checking in until you arrive at the airport and can guarantee that an agent has added you correctly to the PALL list. |
Originally Posted by fastflyer
(Post 27400238)
Something is broken in the transfer of upgrade requests from the pre-departure list to the PALL list. It used to be automatic and invisible. Recently I have observed errors both using the desktop site and also when using the upgrade function on the Voice Response system. And since getting added to the PALL list cannot be done via phone agent (airport-only function), if upgrades get processed within the PALL window (T-4 until departure), and if you are not on the list, you will miss the upgrade even with higher status.
Basically, this means you're better off NOT checking in until you arrive at the airport and can guarantee that an agent has added you correctly to the PALL list. |
Originally Posted by milesandmoremiles
(Post 27400315)
The transfer process is not blanketly "broken". Still works for plenty including myself
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Originally Posted by RobertClouse
(Post 27399588)
One Mile at a Time has shown that Delta and United programs offer you better overall value, as all programs are homogenized, might as well take the best performing or best cabin service airline over American who has made their program the absolute worst in the US Industry now if you compare cabin offering and performance numbers vs. Cost and Mileage/Award values.
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Originally Posted by fastflyer
(Post 27400238)
Something is broken in the transfer of upgrade requests from the pre-departure list to the PALL list. It used to be automatic and invisible. Recently I have observed errors both using the desktop site and also when using the upgrade function on the Voice Response system. And since getting added to the PALL list cannot be done via phone agent (airport-only function), if upgrades get processed within the PALL window (T-4 until departure), and if you are not on the list, you will miss the upgrade even with higher status.
Basically, this means you're better off NOT checking in until you arrive at the airport and can guarantee that an agent has added you correctly to the PALL list. On another note, why is this thread even still open? By many (many many many) reports the windows still exist, so the whole premise has already been proved wrong. The thread has merely turned into a b***h session for people who feel entitled to an upgrade at the potential window if there is even one seat open in F. |
Originally Posted by iadisgreat
(Post 27401680)
The only time I have seen anything broken is if there is some sort of iirop or sdfc and even then not every instance, so no there is not an inherent issue with this in my opinion.
On another note, why is this thread even still open? By many (many many many) reports the windows still exist, so the whole premise has already been proved wrong. The thread has merely turned into a b***h session for people who feel entitled to an upgrade at the potential window if there is even one seat open in F. |
BLAH BLAH
I'm an EXP with 4 flight over the next 48 hours Flights with 6/8 6/8 10/16 12/16 EMPTY F seats on both AA and EF I'm still wait listed on all 4. So I just called the EXP line I and was told told that they were "still trying to sell these upgrades at check in". Welcome to the new American. |
Originally Posted by fridge5
(Post 27402648)
BLAH BLAH
I'm an EXP with 4 flight over the next 48 hours Flights with 6/8 6/8 10/16 12/16 EMPTY F seats on both AA and EF I'm still wait listed on all 4. So I just called the EXP line I and was told told that they were "still trying to sell these upgrades at check in". Welcome to the new American. |
Originally Posted by fridge5
(Post 27402648)
BLAH BLAH
I'm still wait listed on all 4. So I just called the EXP line I and was told told that they were "still trying to sell these upgrades at check in". I can't speak for most of you, but the ability to upgrade on domestic flights its the single most important benefit of Exec Plat status to me. Without that, I see no reason to fly exclusively with AA. Now after all of that what I really wanted to say. This may already have been answered, but my question is -- if they are going to offer the upgrades for sale at the kiosk, why wouldn't they offer them to Exec Plat's first? |
Originally Posted by brianz24
(Post 27403829)
This may already have been answered, but my question is -- if they are going to offer the upgrades for sale at the kiosk, why wouldn't they offer them to Exec Plat's first?
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Originally Posted by BThumme
(Post 27402264)
No one is saying the windows don't exist - one out of my four flights for tomorrow cleared at T-100 (and the only one to clear so far). There are however multiple reports of 5-10+ people clearing upgrades right before departure, with evidence showing AA is becoming more stingy on the upgrades. It's one thing if a plane only clears one or two upgrades at the gate, but when more then 75% of the plane is cleared at the last second, it seems to indicate a new trend, which is what this thread supports.
With that being said, I understand why the thread exists, I just don't see what the end goal is, but hey, that's a lot items on FT (of which I may be guilty as well). |
Originally Posted by rjw242
(Post 27403846)
They aren't selling upgrades out from under EXPs. This has already been well-established.
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Originally Posted by HofstraJet
(Post 27404164)
Going to test this out next week (sort of). Wife, MIL, and I are flying FLL-CLT on Friday night. Wife and I are on one PNR and MIL on another. I am PLT. Requested upgrades for me and wife. Will see if/when we clear and if MIL is offered upgrade at check-in.
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