[QUOTE=alien;23909770]
Originally Posted by FriendlySkies
(Post 23863282)
Coincidently, Hong Kong AE AA check-in is also #14. |
Originally Posted by AAExpDFW
(Post 23908863)
For people who are able to do OLCI with the international itinerary, when they cannot get cleared in advance, can they request to be put to the upgrade standby list online, or it must be done at the airport? |
Is OLCI now available on HKG itineraries for US passport holders? Any word on whether the IT glitch has finally been corrected?
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Originally Posted by ESpen36
(Post 23915746)
Is OLCI now available on HKG itineraries for US passport holders? Any word on whether the IT glitch has finally been corrected?
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30/11 shows AA137 DFW HKG 6 hours delay. Anyone knows why? One of my friends got bumped yesterday due to weight restrictions. And today the flight in serious delay. Not fun.
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Originally Posted by chongcao
(Post 23917547)
30/11 shows AA137 DFW HKG 6 hours delay. Anyone knows why? One of my friends got bumped yesterday due to weight restrictions. And today the flight in serious delay. Not fun.
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__________________
2014 UA: 196849 PQM 73/83 CPU/RPU/GPU(88%) | AA: 103062 EQM 25/26 EAU/eVIP(96%) US 1/7 EAU(14%)| DL: 122419 MQM 28/40 UPG(70%) Wow you fly a lot. Amazing! Wonder if you fly more than anyone else on this site. I'd suggest you could be a contender... |
Originally Posted by Ceasy
(Post 23921109)
__________________
2014 UA: 196849 PQM 73/83 CPU/RPU/GPU(88%) | AA: 103062 EQM 25/26 EAU/eVIP(96%) US 1/7 EAU(14%)| DL: 122419 MQM 28/40 UPG(70%) Wow you fly a lot. Amazing! Wonder if you fly more than anyone else on this site. I'd suggest you could be a contender... I will have two more RTs to HKG and maybe a couple of hops domestic, for the month of December. One more RT to HKG in January. Planning to get two more in Feb and March. If I need to get upgrades, I should really get the tickets now. :)
Originally Posted by JonNYC
(Post 23921141)
There's not the slightest doubt about that.
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Great FA Service on 138
I flew 138 HKG-DFW yesterday in F. Although I am someone who normally takes the position that FA service is APFA-driven do-the-minimum, I had CX level service yesterday. My side was taken care of by two senior (24 and 40+ year) male flight attendants. CX has nothing on these guys. Every interaction was accompanied by a smile. I was told at the start of the flight just to use my call button if there was anything they could do for me. They were friendly and proactive. These guys were not people who retreated to the galley and closed the curtain between services; they regularly walked through the cabin just to check on everyone. At the end of the flight, I thanked them and gave them AAplause certificates. While I know that these are worth very little, they were both appreciative.
These guys were completely professional. If only AA had more FAs like these guys, -- they would have no problem competing with any carrier on soft product. |
Originally Posted by Dr. HFH
(Post 24234780)
I flew 138 HKG-DFW yesterday in F. Although I am someone who normally takes the position that FA service is APFA-driven do-the-minimum, I had CX level service yesterday. My side was taken care of by two senior (24 and 40+ year) male flight attendants. CX has nothing on these guys. Every interaction was accompanied by a smile. I was told at the start of the flight just to use my call button if there was anything they could do for me. They were friendly and proactive. These guys were not people who retreated to the galley and closed the curtain between services; they regularly walked through the cabin just to check on everyone. At the end of the flight, I thanked them and gave them AAplause certificates. While I know that these are worth very little, they were both appreciative.
These guys were completely professional. If only AA had more FAs like these guys, -- they would have no problem competing with any carrier on soft product. I finally flew DFW-HKG in December and service was really quite good. Upon walking around the plane, I even witnessed the Y class FAs upbeat, cheerful, friendly even after 14 hours or so. |
Originally Posted by Dr. HFH
(Post 24234780)
I flew 138 HKG-DFW yesterday in F. Although I am someone who normally takes the position that FA service is APFA-driven do-the-minimum, I had CX level service yesterday. My side was taken care of by two senior (24 and 40+ year) male flight attendants. CX has nothing on these guys. Every interaction was accompanied by a smile. I was told at the start of the flight just to use my call button if there was anything they could do for me. They were friendly and proactive. These guys were not people who retreated to the galley and closed the curtain between services; they regularly walked through the cabin just to check on everyone. At the end of the flight, I thanked them and gave them AAplause certificates. While I know that these are worth very little, they were both appreciative.
These guys were completely professional. If only AA had more FAs like these guys, -- they would have no problem competing with any carrier on soft product.
Originally Posted by Zach1213
(Post 24235855)
I finally flew DFW-HKG in December and service was really quite good. Upon walking around the plane, I even witnessed the Y class FAs upbeat, cheerful, friendly even after 14 hours or so.
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I agree that when American gets it right, they can be as good as absolutely anyone. I had two transcon flights on the 32B in F last week and the service on both was absolutely superb. Didn't hurt that on the JFK to SFO return I got to use the Cadillac from the flagship lounge to the plane accompanied by an absolutely delightful CK representative, but the onboard service on both flights really was first rate.
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I had great service to/from HKG on the 77W in J too. FA's were always checking on me and offering refills.
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I would like to believe this is a trend but unfortunately I view these reports as the exception as opposed to the rule. My TPAC experience is that about 1 in 4 flights results in good but not great service.
As for eating in the CX lounge before the flight, it doesn't get any better than that to me. |
Yes, the premium lounges on some of the other OW carriers are a good step above those American offers. That's one thing I'd really love to see American work to improve.
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