Jun 4, 2014, 8:51 pm
Last edit by: JDiver
Admirals Club Annual and Citi Executive Card Memberships
and
One Day Passes
and
One Day Passes
Link to Admirals Club membership page (including rates, etc.
ANNUAL MEMBERSHIP (including Citi AAdvantage Executive World Elite MasterCard)
1. The most economical way to gain full Club membership is with the Citi / AAdvantage Executive World EliteTM MasterCard ($450 annual fee). See Citi / AAdvantage Executive World EliteTM MasterCard. Also see Link to Citi / AAdvantage Executive World EliteTM MasterCard Terms and Conditions.
Authorized cardholders are entitled to access Domestic and international Admirals Club locations as well (not Alaska or Qantas Clubs, etc.) and may guest Immediate family (spouse, domestic partner and/or children under 18) or up to 2 guests.
2. Annual membership can be purchased. The rate depends on your status. See the page linked to above to determine your fee in US Dollars or AA miles (you can also use Business Extra Points from the Business Extra account). If you have not held membership, there is also a $50.00 initiation fee. See link
3. "Household" memberships are also sold for spouses, people who are spousal equivalents and registered domestic partners.
4. Where members can go
- Domestic and international Admirals Club locations
- All Alaska Airlines Lounges (when departing on flights marketed and operated by American, Alaska Airlines or Virgin America)
- All Qantas Clubs (when departing on same-day flights operated by Qantas, or operated by American out of Auckland, New Zealand or Sydney, Australia)
- Select partner lounges operated by third parties (on same-day flights operated by American)
6. If members have airside access and are not flying AA, they may access the Admirals Club. If they do not have airside access, they no longer can get a gate pass through the Club or from ticket agents. See below.
Thirty day memberships are no longer available as of 25 Jul 2016.
WHAT IS AVAILABLE IN Admirals Club lounges?
Welcome to the Admirals Club! (link)
What's complimentary:
- Wi-Fi
- House wine, beer and spirits
- Light snacks as well as coffee, specialty coffee drinks, tea and soft drinks (now expanded to oatmeal and baked goods mornings, soups, guacamole to order afternoons)
- Personal use computers with Internet access*
- Cyber-cafes*
- Power outlets to help you stay connected
- Work areas with access to copiers and printers
- Shower suites*
- Childrens play areas*
- Personal travel assistance with your reservations
- As well as other amenities including:
- Premium brand spirits available for purchase in all U.S. locations**
- Food for purchase** in most U.S. locations (menus may vary by location)
- Conference rooms* (discounted member rates and catering available)
- Admirals Club lounge
**Complimentary in international club locations
Link to Admirals Club Drinks /Spirits Offerings & Policies (link)
ONE DAY PASS
American Airlines also sells a One Day Pass for $59, usable by one person (non-transferable and non-refundable) good for any Clubs* the individual may have access to during their travel day (and if traveling overnight the first Club in the point of arrival the following day if the member can access a inside or Club location).
*one day pass holders may be denied access for capacity reasons at Clubs under refurbishment.
NOTE: The sale of One Day Passes is generally suspended at Admirals Clubs under active refurbishment.
One Day Pass does not offer any membership privileges, and allows no (adult) guest privileges, although up to 3 children under the age of 18 years of age may be admitted at no additional charge with adult One-Day Pass visitor. Those One Day Pass holders purchasing a full Admirals Club membership within 30 days will get a $59 credit applied to their membership fee.
One day pass links no longer work; one day passes may no longer be purchased on line. Purchase one day passes at airport Clubs not under refurbishment.
Notes: *Please note Admirals Club lounges in Canada, Europe, Asia, Central and South America located beyond passport control may not be accessible due to airport imposed restrictions. These include: BOG, CCS, CDG, GIG, GRU, LHR, MEX, NRT, SCL, YYZ.
● Admirals Club has reciprocity agreements for access under specified conditions to Alaska Airlines Board Room, Qantas Club, and some individual lounges (e.g. DUB, DUS, FRA, MXP, ZRH etc. Please use the Lounge Dashboard "sticky" thread to easily find the threads discussing these other airline lounge access requirements and to the master threads pertaining to specific lounges. (These do not apply to One Dap Pass holders.)
● Note: Members are able to contact Admirals Club Member Services (see below) 24 hours in advance even when not flying and request gate passes for themselves and others meeting at an Admirals Club for business purposes:
[quote]VISITING THE Admirals Club WHEN NOT FLYING
Members not flying can access Clubs when they have airside access and the airport doesnt restrict lounge access to departing passengers.
Members can not secure a gate pass from a ticket agent.
Members can not secure a gate pass with merely "declared business purpose" for themselves and others any longer (14 Sep 2016).
Members and non-members can schedule and attend business meetings in the Admirals Club or Executive Center without traveling if they have rented a conference room in a Club with such and are registered on the daily meeting list. See below.
This requires arrangements at least 24 hours in advance.
FAQ link including a Club access.
Q. I am a member and would like to meet someone at the airport, but I'm not flying today. Can I get through Security to get to the Admirals Club lounge?
A: No. Only those registered in advance and attending a conference in a rented conference room may have access. Casual access / walking up to the ticket counter to request a gate pass is not permitted; please do not put employees in an uncomfortable position by asking.
To do so you must :
- Present a valid government I.D.
- Have your name on the daily meeting list
- Admirals Club number/AAdvantage number
- Legal name as it appears on government issued identification for each individual
- Birth dates, including year, for each individual (maximum of two guests allowed for non-conference room meeting)*
- Location, date and time of non-conference room meeting
*(Times corrected to current service center hours)
Q. CAN I PUR HASE A FULLY REFUNDABLE AA TICKET FOR ACCESS?
It's honestly not a good idea, as this practice is specifically prohibited by American Airlines' Conditions of Carriage (Link):
American specifically prohibits practices commonly known as:
...Fraudulent, fictitious and abusive bookings: Fraudulent, fictitious and/or abusive bookings are prohibited. These types of bookings are defined as ... or to gain access to airport facilities....
...Fraudulent, fictitious and abusive bookings: Fraudulent, fictitious and/or abusive bookings are prohibited. These types of bookings are defined as ... or to gain access to airport facilities....
CONTACTING Admirals Club
Have questions or comments about our Admirals Club lounges? Need information about locations, membership or club amenities?
Send us an email
Visit our web page
Call us
Within the U.S., Canada and Puerto Rico: 800-237-7971
Other locations: 817-963-6100; 817-963-6015 (Fax)
Monday - Friday 7 a.m. - 7 p.m. (CT)
Send us a letter
Admirals Club
4333 Amon Carter Blvd.
MD 5307
Fort Worth, TX 76155
Executive Card - additional information: As one Club employee posted on millionmilesecrets:
"* Here are the rulesI work at the Club
1. Only the primary card holder is a member. Note the word member... The member is allowed to bring in 2 guests Or immediate family which cannot exceed 2 people over 18 and all children under 18. For example John cannot bring in his wife, his 2 daughters and their husbands. He can bring in 2. If his daughters are under 18 they do not count toward the guest count of 2...
NOTE: Please read this wiki thoroughly to see the recent changes allowing access to authorized users / secondary or ancillary card holders.
2. Our computers tell us if one is an authorized user. (Your AAdvantage number and if you are a cardholder in good standing - jd.)
3. Choice of airline doesnt matter (as long as you have airside access). You can fly anyone and access the Club. We might not be able to help you with your ticketing but you can come in to charge your phone or computer or even use ours, all the while enjoying a complimentary glass of wine or well drink".
1. Only the primary card holder is a member. Note the word member... The member is allowed to bring in 2 guests Or immediate family which cannot exceed 2 people over 18 and all children under 18. For example John cannot bring in his wife, his 2 daughters and their husbands. He can bring in 2. If his daughters are under 18 they do not count toward the guest count of 2...
NOTE: Please read this wiki thoroughly to see the recent changes allowing access to authorized users / secondary or ancillary card holders.
2. Our computers tell us if one is an authorized user. (Your AAdvantage number and if you are a cardholder in good standing - jd.)
3. Choice of airline doesnt matter (as long as you have airside access). You can fly anyone and access the Club. We might not be able to help you with your ticketing but you can come in to charge your phone or computer or even use ours, all the while enjoying a complimentary glass of wine or well drink".
"House Rules" link to updated Club Terms and Conditions, including house rules.
HOUSE RULES
- During your visit to an Admirals Club lounge, American requires that your attire and conduct are consistent with a professional environment.
- American asks that you maintain a quiet environment within each Admirals Club lounge and to step outside with any crying or disruptive children or guests.
- As a courtesy to other guests, please wear headphones when using personal devises such as MP3 players, video games, or DVD players, and refrain from using the speaker feature on any personal devise, including cellular telephones.
- Smoking cigarettes, pipes or cigars (including electronic products), chewing tobacco, and the use of smokeless tobacco are prohibited inside Admirals Club lounges.
- American reserves the right to refuse to serve alcoholic beverages to any guest who appears to be intoxicated or is otherwise unruly.
- Complimentary food, alcoholic beverages and periodicals provided by Admirals Club are for consumption and use inside the Admirals Club only and may not be removed.
- Airport luggage carts are not permitted inside Admirals Club lounges.
- Service animals are welcome in Admirals Club lounges. Quiet pets accompanying guests onboard the aircraft are also permitted, provided they remain in their carry-on kennels.
- Families with small children and nursing mothers may use family rooms in Admirals Club lounges, where available.
- Any conduct that is deemed by American to be inappropriate, undignified, disruptive, abusive or violent is prohibited, and American reserves the right to remove any member or visitor for such conduct, or for failing to comply with membership terms and conditions.
Older posts have archived. Link to archive thread.
Update: 24 Jan 2018 by JDiver
ARCHIVE: Admirals Club membership inc. Citi AAdvantage Executive card, 1 Day Pass
Oct 4, 2015, 9:49 pm
#1186
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,946
Finally decided to take the plunge and open up a Citi Executive card and enjoy the perks since my business travel has picked up significantly lately. Today before my flight out of DFW, I tried to enter the Admirals Club at terminal D using my new card (received last week). They swiped it at the check-in desk, then said it was giving them a message stating that the card was not valid for access. I had them turn it over and pointed out where it said "Admirals Club" right on the card, but they said there was nothing they could do and that I needed to call Citi.
I called Citi, and they went over my account and said that everything looks good from their end (correct AAdvantage number, confirmed it was an Executive-level account, etc). I told them what had just happened and the agent was very apologetic ... offered to refund charges for a day pass fee if I had already bought one, etc. In the end there was nothing that Citi could see wrong, and they suggested that I call AAdvantage customer service (M-F hours of course).
When I arrived at DCA, I wasn't in a hurry so I stopped by the club there just to see if the same thing would happen. Sure enough, card swiped, not valid for access. The agents there were a little more helpful and did some more detective work. They checked my address and made sure that another AAdvantage account hadn't been made for the new card, and also tried manually entering my AAdvantage number and verified that my account wasn't showing AC access by that method either.
It's pretty frustrating having this new account with all of these supposed "benefits" yet I can't seem to be able to use them and nobody really knows why. The only thing that I can think of is that I currently also hold an AA Citi Platinum card (obviously no AC benefits with that one) and that my account is somehow "stuck" on that level of access even though the new card should be tied to my account as far as Citi is concerned. One other strange thing I noticed is that my new Exec card doesn't have my AAdvantage number printed on the back (my Platinum card does).
Any ideas, or has any anyone had this happen to them before?
I called Citi, and they went over my account and said that everything looks good from their end (correct AAdvantage number, confirmed it was an Executive-level account, etc). I told them what had just happened and the agent was very apologetic ... offered to refund charges for a day pass fee if I had already bought one, etc. In the end there was nothing that Citi could see wrong, and they suggested that I call AAdvantage customer service (M-F hours of course).
When I arrived at DCA, I wasn't in a hurry so I stopped by the club there just to see if the same thing would happen. Sure enough, card swiped, not valid for access. The agents there were a little more helpful and did some more detective work. They checked my address and made sure that another AAdvantage account hadn't been made for the new card, and also tried manually entering my AAdvantage number and verified that my account wasn't showing AC access by that method either.
It's pretty frustrating having this new account with all of these supposed "benefits" yet I can't seem to be able to use them and nobody really knows why. The only thing that I can think of is that I currently also hold an AA Citi Platinum card (obviously no AC benefits with that one) and that my account is somehow "stuck" on that level of access even though the new card should be tied to my account as far as Citi is concerned. One other strange thing I noticed is that my new Exec card doesn't have my AAdvantage number printed on the back (my Platinum card does).
Any ideas, or has any anyone had this happen to them before?
Citi appears to have screwed up, as it seems they didn't associate and print your card with your AAdvantage number.
Call Admirals Club Service Center on a weekday.
Have questions or comments about our Admirals Club lounges? Need information about locations, membership or club amenities?
...Call us
Within the U.S., Canada and Puerto Rico: 800-237-7971
Other locations: 817-963-6100; 817-963-6015 (Fax)
Monday - Friday 7 a.m. - 7 p.m. (CT)
...Call us
Within the U.S., Canada and Puerto Rico: 800-237-7971
Other locations: 817-963-6100; 817-963-6015 (Fax)
Monday - Friday 7 a.m. - 7 p.m. (CT)
Oct 4, 2015, 10:31 pm
#1187
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,335
It's pretty frustrating having this new account with all of these supposed "benefits" yet I can't seem to be able to use them and nobody really knows why. The only thing that I can think of is that I currently also hold an AA Citi Platinum card (obviously no AC benefits with that one) and that my account is somehow "stuck" on that level of access even though the new card should be tied to my account as far as Citi is concerned.
In the meantime, if I were you, I'd just buy the day passes as needed in the meantime and let Citi sort that out afterward.
Oct 4, 2015, 11:57 pm
#1188
Join Date: Jul 2013
Location: AZ
Programs: AA EXP; (HP-FF>US DM - RIP);Marriott Lifetime Plat and a bunch of others
Posts: 74
FWIW, my AA Citi Exec DOES NOT have my AA number on it. I obtained it in July and have had no issues with club access. My previous Citi Plat Select Card also did not have the number. My old AA Citi Visa Signature card did have the FF number (but of course, neither of the old cards included club access). Maybe the card design / information changed recently and the number is no longer printed on the card?
But since the card is new, it just might be a matter of the account not being updated yet. Do contact the Admirals Club CSO tomorrow.
But since the card is new, it just might be a matter of the account not being updated yet. Do contact the Admirals Club CSO tomorrow.
Oct 5, 2015, 3:40 pm
#1189
Join Date: Feb 2010
Location: AUS
Programs: AA EXP/OW Emerald
Posts: 352
Honestly, I don't get the whole point of EQP at this point -- they made sense being separate back when EXP was EQP-only, but under the present system it's hard to see the point vs. just applying a comparable class-of-service bonus to EQM.
Yes, there may be some people who mostly fly premium cabins or upper coach fares who are dissuaded from a cheaper ticket in order to get the full EQP, but I would think that just sinking EQP and adding a class-of-service bonus to EQM would do more to get people like me who occasionally pay for premium classes to do.
Yes, there may be some people who mostly fly premium cabins or upper coach fares who are dissuaded from a cheaper ticket in order to get the full EQP, but I would think that just sinking EQP and adding a class-of-service bonus to EQM would do more to get people like me who occasionally pay for premium classes to do.
Oct 6, 2015, 7:35 pm
#1190
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,946
FWIW, my AA Citi Exec DOES NOT have my AA number on it. I obtained it in July and have had no issues with club access. My previous Citi Plat Select Card also did not have the number. My old AA Citi Visa Signature card did have the FF number (but of course, neither of the old cards included club access). Maybe the card design / information changed recently and the number is no longer printed on the card?
But since the card is new, it just might be a matter of the account not being updated yet. Do contact the Admirals Club CSO tomorrow.
But since the card is new, it just might be a matter of the account not being updated yet. Do contact the Admirals Club CSO tomorrow.
It would be similar for a household / spousal member with a subsidiary credit card; no number, but listing.
But I did receive my replacement card recently, with most of the information on the reverse and no embossing, but it has my AAdvantage number.
Oct 6, 2015, 7:47 pm
#1191
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
For many cards, it is not what is listed on the card that "counts", but what is encoded on the magnetic strip (and soon, the chip).
There could be some "glitch", which reissuing the card should solve.
There could be some "glitch", which reissuing the card should solve.
Oct 6, 2015, 10:13 pm
#1192
Join Date: May 2002
Location: Arizona
Posts: 5,701
I have a family member who recently applied for the citibank aa exec card but left it at home. The AA club already had a electronic record showing membership from citibank. The time period was several business days. So AA knows what you have. As matter of fact I called on several family accounts and AA knows if you even have an Barclays Aviator card.
Oct 7, 2015, 3:47 am
#1193
FlyerTalk Evangelist
Join Date: Jul 2000
Location: in the vicinity of SFO
Programs: AA 2MM (LT-PLT, PPro for this year)
Posts: 19,781
FWIW, my AA Citi Exec DOES NOT have my AA number on it. I obtained it in July and have had no issues with club access. My previous Citi Plat Select Card also did not have the number. My old AA Citi Visa Signature card did have the FF number (but of course, neither of the old cards included club access). Maybe the card design / information changed recently and the number is no longer printed on the card?
I just double checked now and it doesn't; nor does my Citi/AA Amex. I don't know for sure that none of the other ones had it (or that the current godawful ugly one they sent for the regular World Elite card doesn't -- it's gt no embossed numbers and indeed the CC# only in small print on the back -- I only use that about once or twice a year on award tickets and copays and otherwise it lives in my safe.)
Oct 7, 2015, 2:59 pm
#1194
Join Date: May 2002
Location: Arizona
Posts: 5,701
Citibank does not print the your Aadvantage number on the Citibank Executive Card product. Citibank prints Aadvantage number on some other card products
Oct 7, 2015, 3:59 pm
#1195
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,946
Valid thru xx/yy . . AAdvantage number ABC1234
Oct 7, 2015, 4:44 pm
#1196
Join Date: Apr 2012
Location: LGA
Programs: Marriott PLT (LTPP), SPG PLT (LTG), AA EXP, UA 1K, Delta silver, Hertz PC
Posts: 172
Same here...I got my first card over a year ago and then recently got the chip version, both had the number printed on it.
Oct 8, 2015, 1:30 am
#1197
FlyerTalk Evangelist
Join Date: Jul 2000
Location: in the vicinity of SFO
Programs: AA 2MM (LT-PLT, PPro for this year)
Posts: 19,781
(I'm also pretty sure that my original Executive card had a chip even before the renewal.)
Last edited by nkedel; Oct 8, 2015 at 1:35 am
Oct 8, 2015, 3:24 pm
#1198
Join Date: Feb 2010
Location: AUS
Programs: AA EXP/OW Emerald
Posts: 352
My Exec card does not have my AA number, but my former Platinum card does (on the back, to the right of the expiration date).
Both cards are the new style, with chip and with the CC numbers on the back.
I remember my old Plat card with the CC numbers on the front years ago also had my AA number, on the front.
Both cards are the new style, with chip and with the CC numbers on the back.
I remember my old Plat card with the CC numbers on the front years ago also had my AA number, on the front.
Oct 8, 2015, 6:05 pm
#1199
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,946
Is that the newer-style card without embossed numbers?
My most recent card is a little over a year old (don't remember when they sent the replacement 2014, but the expiry month was October so at least a couple of months older than a year old) and no AA#. It's still the older style card though.
(I'm also pretty sure that my original Executive card had a chip even before the renewal.)
My most recent card is a little over a year old (don't remember when they sent the replacement 2014, but the expiry month was October so at least a couple of months older than a year old) and no AA#. It's still the older style card though.
(I'm also pretty sure that my original Executive card had a chip even before the renewal.)
Oct 9, 2015, 7:30 pm
#1200
Join Date: Jan 2015
Location: LHR
Programs: AA
Posts: 773
I don't know if this is what's going on right now (my Exec days have come to an end) but for quite a while, the way it worked is that the card they would send you initially did not have the number, but if you requested a replacement (or reported it lost, etc.), the replacement card WOULD have the number. I don't know why this was the case but it held for three accounts in a row for me.