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AA oneworld & Other Airline Partner Award information, rules (master thd)

AA oneworld & Other Airline Partner Award information, rules (master thd)

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Old Feb 4, 19, 1:41 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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oneworld and other airline Awards Rules, Information 2015 on

NOTE: Check AA award charts for current awards costs.

List of airlines you can use in redeeming awards:

oneworld airlines (and their oneworld affiliates) are:
  • AA - American Airlines (and American Eagle)
  • BA - British Airways (and BA Cityflyer, Comair, Eastern Airways, Open Skies, Sun Air of Scandinavia, BA Limited) (incurs high YQ surcharge)
  • CX - Cathay Pacific (and KA - Dragonair)
  • AY - Finnair (and Privilege Style, Flybe Finland)
  • IB - Iberia (and Air Nostrum, Iberia Express) (incurs YQ surcharge)
  • JL - Japan Airlines (and J-Air)
  • LA - LAN (and LAN Express, LAN Colombia, LP - LAN Peru) / LATAM
  • MH - Malaysia Airlines
  • RJ - Royal Jordanian
  • QF - Qantas (and QantasLink, Jetconnect - not Jetstar)
  • QR - Qatar Airways
  • S7 - S7 (and Globus - but excludes far eastern Russia / Siberia)
  • UL - SriLankan Airlines
  • JJ - TAM (LATAM)
Non-oneworld airlines one can redeem (MileSAAver) awards on are:
  • TN - Air Tahiti Nui
  • AS - Alaska Airlines
  • EY - Etihad Airways
  • FJ - Fiji Airways (to become oneworld Connect partner)
  • GF - Gulf Air Ended May 2018
  • HA - Hawaiian Airlines
  • 9W - Jet Airways (India)
Airlines that can be booked for award travel on aa.com:

oneworld alliance partners
  • TN - Air Tahiti Nui
  • AA - American Airlines
  • AS - Alaska Airlines (not Virgin America)
  • AY - Finnair
  • BA - British Airways (awards incur YQ airline imposed surcharge)
  • FJ - Fiji Airways
  • HA - Hawaiian Airlines (not interisland not North America - Hawaii)
  • IB - Iberia (lesser YQ surcharge)
  • MH - Malaysia Airlines
  • QF - Qantas Airways
  • QR - Qatar Airways
  • RJ - Royal Jordanian Airlines
  • UL - Sri Lankan Airlines
All other airlines have to be requested by telephone; calling to book awards that cannot be booked online no longer incurs telephone service fees.

Routing assistance, etc.

Check this oneworld interactive map and timetable by Innosked to see potential routes, and you can sign up for British Airways Executive Club or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. Also see this link to AA.com listing oneworld airlines with information about each.

Originally Posted by JonNYC View Post
(Routings allowed)

Awards may be put on hold for five days. Awards may take time to be verified by the operating airlines. Once approved, they will proceed to a booking queue for ticket issuance; the sooner the trip, the faster the process - and vice versa. See link to thread, below.

Booking for, or changing an award to, travel sooner than 21 days out requires an early booking fee (waived for Executive Platinum members). One can not book farther out, change to closer in and evade this fee any longer (as of 16 Feb 2012)

Booking Business or First awards with JL / Japan Airlines one will only be able to fly in Economy domestically in Japan, but upgrades are quite inexpensive at 1,000 or so per flight.

See more below in "General Rules"

Latest changes:
  • As of Aug 2017, Connections are limited to two connections / three flight segments for domestic awards, and three connections / four flight segments for international awards. Link
  • Nov 2016: MH and 9W can now be used on AA or CX transpacific awards to India subcontinent via HKG in addition to CX
  • May 6, 2016: Regions split (Indian Subcontinent, Middle East)
  • Jet Airways discontinued EWR-BRU as of 27 March 2016.
  • As of 7 April 2014, the "free stopover" discussed can no longer be used as free award stopovers at international North American gateways have been eliminated.
  • Airlines are normally precluded from writing tickets with more than 16 segments.
AA Region Definitions*

Region definitions changed again May 6, 2016. Link

Links and resources:
_________________________________________________

updated 11MAY15 by hillrider. Modified and updated from JonNYC's original post in the archived thread (please feel free to update):

Introduction

There are two types of awards discussed below, AA Awards and oneworld and Other Airlines Awards, which are targeted to passengers traveling to a single destination.

As of 1 October 2010 awards may be redeemed for travel on all British Airways flights, including previously excluded flights between the U.S. and U.K. Note that additional British Airways high YQ surcharges, as well as Iberia's lower YQ surcharges, apply based on class-of-service and market flown: see Earning and redeeming AA miles / upgrading on BA/IB; BA fuel surcharge (Oct 1, 2010)

Award Rules
  • American Airlines Awards are valid for travel on flights that are marketed and operated by AA (no codeshares). These awards can be booked online at AA.com.
  • oneworld and Other Airline awards are valid for travel on AA and any of its partner airlines, and can include travel on multiple partners. Many of these awards must be booked over the phone, and will not incur a Ticketing Service Charge (waived for EXPs in any case) if they cannot be booked online.
  • Up to four one-way awards can be booked on a single PNR.
General Rules, Routing and Connections

Passenger has 4h on domestic / 23h59m international travel to connect. If there are no scheduled flights within this timeframe, regardless of availability, the passenger must take the next scheduled flight but, may not exceed 24 hours. If the connection exceeds 24 hours, it will be considered a stopover may require two awards).

If there is a non-stop flight that departs after the 4h / 23h59m windows and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight.

Effective on 14 Jul 2014 on an all-AA-metal award itinerary, you now have up to 18 hours to connect when traveling to/from Hawaii [[URL="http://www.flyertalk.com/forum/25730421-post993.html"]Ref]

The particular carrier's Maximum Permitted Miles / MPM + 25% on a particular route. (The MPM by itself often exceeds the distance between the origin and destination airports because connections may be required.)

Or, the "most significant carrier" (e.g. DFW-SFO-HKG-BKK, CX SFO-HKG is the prevailing or most significant carrier) must publish a non-constructed fare between your origin and destination.

To price as a single award, AAdvantage requires the most significant carrier to publish a cash fare (non-constructed) between the origin and destination. Airline MSC would have to have a published fare from XXX to YYY that allows travel on all included airlines, and routing that you want. If the MSC only offers constructed fares between your desired origin and destination, AA will price this as two awards.

Stopovers

None allowed.

Partner award inventories

Award booking inventory classes for each carrier in the AAdvantage Award program are listed below and may be useful when on the phone with an AA rep or when checking availability. See also the Award Booking Codes page in the FlyerGuide wiki for updated information.


Code:
oneworld Partners First Business Economy
 --------------------------------------------------------
 AA - American Airlines Z U T
 --------------------------------------------------------
 AY  Finnair U X
 --------------------------------------------------------
 BA  British Airways Z U X
 --------------------------------------------------------
 CX  Cathay Pacific Z U T
 KA - DragonAir
 --------------------------------------------------------
 IB  Iberia U X
 --------------------------------------------------------
 JJ - TAM Airlines O I X
 --------------------------------------------------------
 JL  Japan Airlines (Intl) Z U T
 JL  Japan Airlines (Dom) Z D S
 --------------------------------------------------------
 LA  LATAM / LAN Chile Z U T
 XL - LAN Ecuador
 LP - LAN Peru
 4M - LAN Argentina
 --------------------------------------------------------
 MH - Malaysia Airlines P U X
 --------------------------------------------------------
 QF - QANTAS Airways P U X
 --------------------------------------------------------
 QR - Qatar Airways Z U X
 --------------------------------------------------------
 RJ  Royal Jordanian U X
 --------------------------------------------------------
 S7  S7 Airlines U E
 --------------------------------------------------------
 UL - SriLankan Airlines
 --------------------------------------------------------
 
 Other Partners First Business Economy
 --------------------------------------------------------
 FJ  Fiji Airways U X
 --------------------------------------------------------
 TN  Air Tahiti Nui F for Business U for Economy
 --------------------------------------------------------
 AS  Alaska Airlines A W
 --------------------------------------------------------
 LY  El Al Israel P X E
 --------------------------------------------------------
 EY - Etihad O I N
 --------------------------------------------------------
 HA  Hawaiian Airlines D T
 --------------------------------------------------------


General Routing Rules

Routing

General Rules

Passenger has 4h / 23h59m to connect (depending on domestic or international travel). If there are no scheduled flights within this timeframe, regardless of availability, the passenger must take the next scheduled flight but, may not exceed 24 hours. If the connection exceeds 24 hours, it will be considered a stopover.

If there is a non-stop flight that departs after the 4h / 23h59m window and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight. It is not necessary to check every flight/carrier to ensure passenger is booked on next scheduled flight.

Must meet Married Segment Logic - a prospective trip may be available when searching segment by segment, yet not be bookable through from origin to destination. When selling seats for through flights and the desired inventory is not available, you cannot opt to sell the flight point-to-point. If sold point-to-point, the error response MULTIPLE SEGMENTS FOR SAME FLIGHT - SELL AS ONE SEGMENT will be received, indicating this booking is not allowed. Overriding the error check by ending the PNR twice is not acceptable.

Within North America
  • Awards wholly within North America are valid on all partner airlines that market and operate their own service within North America.
  • Travel between two cities in the United States via Canada/Mexico is not allowed.
  • Travel between two cities in Canada/Mexico via the United States is not allowed.
  • Passenger must travel the most direct routing.
  • Connections of more than 4 hours are considered a stopover unless the passenger is taking the next scheduled flight and it is outside the 4 hours.
  • Any connection of 24 hours is always considered a stopover.
  • Award travel between Hawaii and North America does not include inter-island flights.
  • Inter-island award travel will allow a maxium of 2 flight segments.
North America To/from Other Regions
  • Award travel to/from North America is allowed on any combination of carriers that service the applicable region except as noted below.
  • Passenger must use most direct routing.
  • Hawaiian Airlines is not valid for these awards.
  • As of Oct 1, 2010, British Airways is valid for all routes, including transatlantic flights between the U.S. and U.K.
  • Travel to Europe, Africa and the Indian Sub-Continent/Middle East must be via the Atlantic only.
  • Travel to Asia 1, Asia 2 and the South Pacific must be via the Pacific.
  • Travel to/from Fiji/Papeete cannot be via Australia/New Zealand.
  • Travel to Easter Island (IPC) must be via Papeete (PPT) or use two awards.
  • North American travel to/from Guam or Saipan, the transpacific segment must be on AA.
  • Passenger has 23h59m to connect, regardless of availability.
  • A connection with more than 23h59m will be considered a stopover.
Travel Wholly Within or Between All Other Regions
These awards do not allow a connection via North America and therefore, do not include travel on American Airlines.
  • Passenger must travel the most direct routing.
  • Connecting travel is not allowed outside the region or regions.
  • Passenger has 23h59m to connect, regardless of availability.
  • A connection with more than 24 hours will be considered a stopover.
Travel Via a Third Region

Travel via a third region is not allowed (note the exception table below).

EXCEPTION TABLE:
To/From Via
  • North America to/from Africa can connect in Europe or in DOH if connecting QR-QR
  • North America to/from Indian Sub Continent/Middle East can connect in Europe
  • North America to/from Asia 2 can connect in Asia 1
  • Central/South America to/from Africa can connect in Europe
  • Central/South America to/from Indian Sub Continent/Middle East can connect in Europe
  • Central/South America to/from South Pacific can connect in South America 2
  • South America 2 to/from Africa can connect in DOH if connecting QR-QR
  • South America 2 to/from Indian Sub Continent/Middle East can connect in Europe
  • Europe to/from Asia 1 can connect in Asia 2 or DOH if connecting QR-QR
  • Europe to/from Asia 2 can connect in DOH if connecting QR-QR
  • Europe to/from South Pacific can connect in Singapore or Bangkok only. Note: this may have been updated to include Bangkok, Doha, Hong Kong, Osaka, Singapore or Tokyo.
  • Africa to/from Asia 1 can connect in Asia 2 or in DOH if connecting QR-QR
  • Africa to/from Asia 2 can connect in DOH if connecting QR-QR
  • Indian Sub Continent/Middle East to/from Asia 1 can connect in Asia 2
  • Indian Sub Continent/Middle East to/from South Pacific can connect in Asia 2
  • Asia 1 to/from South Pacific can connect in Asia 2
Regions:
  • Asia 1 = Japan, Korea, Mongolia
  • Asia 2 = Bhutan, Brunei, China, Guam, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Saipan, Singapore, Taiwan, Thailand, Vietnam
  • South America 2 = Argentina, Bolivia, Brazil, Chile (excluding Easter Island), Paraguay, Uruguay
Travel on LAN direct flights between North America and South America Region 2 are allowed. Currently, only one market, Miami to/from Buenos Aries, has direct service. These can only be booked by the liaisons. Contact support for booking assistance.

For permitted changes and fees, see this post


Resources

NOTE: New award charts are in place for awards made 22 March 2016 or later. See the American Airlines charts here and the oneworld and partner award charts here, both those effective through 21 March 2016 and those taking effect 22 Mar 2016.
Awards assistance tools: Use at your own risk; may not be up to date. These are not recommendations.

  • Check this oneworld interactive map and timetable by Innosked to see potential routes.

  • British Airways Executive Club: You can sign up for British Airways Executive Club, Japan Airlines JAL Mileage Bank or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. Can show "phantom" availability.

  • Award Nexus: It's easy to do your experiments for some free browsing (click "more signup options" under the green Purchase button to sign up with your FlyerTalk login info). You might want to run each segment rather than origin to destination.

  • AwardAce: Compare Award Redemptions Across Airlines In Seconds

  • AwardHacker: "a tool we build to tell you how to travel with the least miles"

  • Award Nexus: which can search availability but can't determine cost, with FT member free limited use

  • Economical Excursionist's Tools: compare Frequent Flyer Mile Redemptions

  • ExpertFlyer is a common tool used on FT. There is a $99.99 annual fee, monthly fee and five day trial

  • Great Circle Mapper is useful for calculating distance and MPM (Maximum Permitted Mileage)

  • You can try PEX+ (currently in beta), which will even tell you how many miles you'll need, though it draws data from aa.com and S7 so it can't reveal awards that can not be seen on those sites.

  • Travel Codex Award Maximiser commercial blog

Links to other threads of interest:

MileSAAver / SAAver Award Availability - Help, Assistance & Discussion (consolidated)

Help with British Airways / BA surcharge / YQ (AA award on BA, consolidated)

UK APD / Air Passenger Duty charged for UK departures

Award with available segments not bookable? (Married Segment issues)

MileSAAver / SAAver award reduction / scarcity >= Aug 2011 onward (consolidated)

Ticket or Award status: On Request, Pending, Purchased and Ticketed (consolidated)

Link to archived older posts from this thread.

Thanks and a tip of the hat to aktchi, eponymous-coward, guv1976, hillrider, iztok, JonNYC and others who have contributed to this wiki.


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Old Jun 10, 15, 11:17 am
  #286  
nux
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Look for award availability and book on AA.com...
If you book BA TATL then you will pay a high carrier surcharge, if you can find AA award inventory you will not.

AA has a seasonal service to EDI from JFK.
AA has a seasonal service to GLA from PHL.
Otherwise you will need to route via LHR on AA/BA with a shorthaul connection on BA.
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Old Jun 10, 15, 11:37 am
  #287  
 
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Things to consider on AA reward bookings:

1. AA or BA: The BA fuel surcharge on TATL flights will cost you a lot more. If you fly AA JFK-LHR and then take the train from London to Scotland it will take more time but save money. Even if you fly AA JFK-LHR then connect to BA for LHR-EDI you'll still get hit with surcharges.

2. UK Air Passenger Duty (APD): APD applies to departures from the UK. The APD for flying business from LHR-JFK appears to be about USD 100 more than if you returned in coach. Fly business on the overnight JFK-LHR but consider whether it's worth it to you for business class on a daytime LHR-JFK return.

Play around with these options on the AA web site.
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Old Jun 10, 15, 11:58 am
  #288  
nux
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Originally Posted by Barcky View Post
1. AA or BA: The BA fuel surcharge on TATL flights will cost you a lot more. If you fly AA JFK-LHR and then take the train from London to Scotland it will take more time but save money. Even if you fly AA JFK-LHR then connect to BA for LHR-EDI you'll still get hit with surcharges.
The BA shorthaul carrier surcharge has been reduced/removed so it will likely be much cheaper and easier to include the shorthaul flight to EDI/GLA rather than take the train.
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Old Jun 10, 15, 12:02 pm
  #289  
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Originally Posted by Red259 View Post
So any update I just spoke with customer service and it is what I thought happened. Those miles were a bonus from my redemption. When they cancelled my J seat I lost 5.5k miles in the transaction. This put my account under the required mileage for a F ticket. They claim there is nothing they can do. Problem is my J flight is now gone and I don't have the extra 4k miles to book the F seat. The hold on the F seat may expire at midnight. Nobody is really clear on when that is going to happen. I am praying starwoods miles will hit the account today (being that I did a transfer on Sat), but it is far from a guarantee. Anyone have any ideas? The CSR just told me I could buy miles and it would cost me $118 to do so. Of course, once the starwoods miles hit then those miles won't be necessary.
I'd buy the miles if I were you.
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Old Jun 10, 15, 12:14 pm
  #290  
 
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Originally Posted by JonNYC View Post
I'd buy the miles if I were you.
The hold should be good to at least midnight. My understanding is some of the people who transferred Starpoints to AA on Sat received their miles in account on Wed evening. What I may do is wait until 8pm est to see if the miles hit my account. If not then I will call up and ask them if there is a way to extend the hold for an additional day. If not then I will buy the miles and get the reward.

Then the big question is going to be whether or not they try to hit me for the within 21 day fee again. I paid it for the business class seat. When they cancelled it they did not refund the fee. Since changing awards is free I should not get hit with it again, but I'm not putting anything by AA. They did refund my $5 for the taxes or whatever it was.
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Old Jun 10, 15, 12:32 pm
  #291  
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Originally Posted by Red259 View Post
The hold should be good to at least midnight. My understanding is some of the people who transferred Starpoints to AA on Sat received their miles in account on Wed evening. What I may do is wait until 8pm est to see if the miles hit my account. If not then I will call up and ask them if there is a way to extend the hold for an additional day. If not then I will buy the miles and get the reward.

Then the big question is going to be whether or not they try to hit me for the within 21 day fee again. I paid it for the business class seat. When they cancelled it they did not refund the fee. Since changing awards is free I should not get hit with it again, but I'm not putting anything by AA. They did refund my $5 for the taxes or whatever it was.
The only way they'll extend the hold is if the inventory is available (outside of what you're holding)-- so, assuming not, you won't be able to extend.

The other issue is problematic as if the other PNR was cancelled and no longer exists, they may very well see it as a new, within-21 days, booking. Normally, of course, one would be holding the award, PNR creation date being what it is, and simply have them change it to the higher class. Hopefully in your case someone cam listen/see the history and get it waived.
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Old Jun 10, 15, 12:36 pm
  #292  
 
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Originally Posted by JonNYC View Post
The only way they'll extend the hold is if the inventory is available (outside of what you're holding)-- so, assuming not, you won't be able to extend.

The other issue is problematic as if the other PNR was cancelled and no longer exists, they may very well see it as a new, within-21 days, booking. Normally, of course, one would be holding the award, PNR creation date being what it is, and simply have them change it to the higher class. Hopefully in your case someone cam listen/see the history and get it waived.
If someone just canceled a reservation are they entitled to a refund of the close in booking fee or in that situation its nonrefundable?
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Old Jun 10, 15, 12:49 pm
  #293  
 
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Jfk-edi gla-jfk

in general, it is helpful to let us know what you have tried to find yourself when asking for generic booking assistance.
Note there are a number of services that will book award travel for you for a fee.

Also note Iberia flies MAD-EDI, so you could fly Iberia or AA to Madrid and connect.
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Old Jun 10, 15, 2:18 pm
  #294  
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Originally Posted by mzredhead View Post
I want to go to Scotland using AA reward points. Any suggestions on how to do this. I would like to go business class.
As this question is specific to the AA program, I'll go ahead and move this over to the AA forum where the experts can further assist.

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Old Jun 10, 15, 4:56 pm
  #295  
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Originally Posted by Red259 View Post
Actually they are different flights.
Hopefully your points will hit in time!

Regarding the exact rule, FWIW, it is here (which includes different flights if they would be 'impossible' to take both):

Duplicate or Impossible / Illogical American Airlines bookings are prohibited without prior authorization from American Airlines. A Duplicate or Impossible / Illogical booking includes, but is not limited to, bookings for the same passenger on flights traveling on or about the same date between one or more of the same or nearby origin and/or destination (such as JFKDFW and LGADFW or DFWLAX and DFWONT), or bookings with connections that depart before the arrival of the inbound flight.

Last edited by LHR/MEL/Europe FF; Jun 10, 15 at 5:01 pm
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Old Jun 10, 15, 5:18 pm
  #296  
 
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Originally Posted by LHR/MEL/Europe FF View Post
Hopefully your points will hit in time!

Regarding the exact rule, FWIW, it is here (which includes different flights if they would be 'impossible' to take both):
Hmm. Not sure if a hold counts as a booking, but they are actually different flights on different days. Also, when I put them on hold I told the CSR about what I was doing. One mentioned the system could kick one out, but she couldn't be sure if it happened. as of 18:15 EST the points have still not hit my account. I am begging to get nervous and have a feeling I am going to have to pay out. I will be furious if I don't get my points by the time my other hold expires on Sunday (which would mean the transfer took more than a week).
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Old Jun 10, 15, 5:23 pm
  #297  
 
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Another option I just thought of is since I have a J ticket booked back for July and I have a F award on hold for July until Sunday, I could cancel the J ticket. Get credited back the 55k on that ticket. This would give me enough to book the F outbound ticket that is going to expire tonight and buy me until Sunday to come up with the points for the F return flight. If the points don't come in by then I can buy the miles which would be the same cost as it is costing me now. Thoughts?

Update: Actually on second thought I'm not sure if this would work. I'm trying to change an award return flight for an outgoing flight, so the destination and origin get reversed. Not sure they would let me do it, otherwise everyone would just cancel their award and rebook the flight they want. In any event this would be a mistake because it is assuming the starpoints will arrive in time and that is not guaranteed. I could end up with zero seats if I give up the J class and then can't make the miles for the F. I will just have to put my faith in starwoods or hope other awards will open up closer to the flight date.

Last edited by Red259; Jun 10, 15 at 5:47 pm
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Old Jun 10, 15, 5:24 pm
  #298  
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Originally Posted by Red259 View Post
I am begging to get nervous and have a feeling I am going to have to pay out.
Did you say $118 to secure first class? (on CX?). I'd take that option.
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Old Jun 10, 15, 5:27 pm
  #299  
 
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Originally Posted by LHR/MEL/Europe FF View Post
Did you say $118 to secure first class? (on CX?). I'd take that option.
Yes I won't give up the seat. If I have to pay $118 I will. Of course its 8:22pm EST and the miles have not hit my account yet. I'm thinking I may need to go ahead and bite the bullet and make the purchase.

Last edited by Red259; Jun 10, 15 at 7:23 pm
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Old Jun 11, 15, 8:21 am
  #300  
 
Join Date: Nov 2008
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I am attempting a booking in first class: Singapore - London - New York.
AA insists this is two awards. 70k + 62.5k
I have tried to unsuccessfully book this as an Asia-USA award routing for 67,500 miles.

Is the agent incorrect? Or am I?
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