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AA oneworld & Other Airline Partner Award information, rules (master thd)

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Old Jan 20, 2014, 8:06 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
oneworld and other airline Awards Rules, Information 2015 on
NOTE: Check AA award charts for current awards costs.

List of airlines you can use in redeeming awards:

oneworld airlines (and their oneworld affiliates) are:
  • AA - American Airlines (and American Eagle)
  • AS - Alaska Airlines
  • AT - Royal Air Maroc
  • BA - British Airways (and BA Cityflyer, BA Euroflyer, Sun Air of Scandinavia) (incurs high YQ surcharge)
  • CX - Cathay Pacific
  • AY - Finnair (and Norra)
  • IB - Iberia (and Air Nostrum, Iberia Express) (incurs YQ surcharge)
  • JL - Japan Airlines (and J-Air)
  • MH - Malaysia Airlines
  • RJ - Royal Jordanian
  • QF - Qantas (and QantasLink, Jetconnect - not Jetstar)
  • QR - Qatar Airways
  • UL - SriLankan Airlines

Non-oneworld airlines one can redeem (MileSAAver) awards on are:
  • TN - Air Tahiti Nui
  • CZ - China Southern
  • EY - Etihad Airways
  • FJ - Fiji Airways (oneworld Connect partner)
  • HA - Hawaiian Airlines - except mainland - islands

Airlines that can be booked for award travel on aa.com:

oneworld alliance partners and other partners
  • TN - Air Tahiti Nui
  • AA - American Airlines
  • AS - Alaska Airlines
  • AY - Finnair
  • BA - British Airways (awards incur YQ airline imposed surcharge)
  • FJ - Fiji Airways
  • HA - Hawaiian Airlines (not interisland not North America - Hawaii)
  • IB - Iberia (lesser YQ surcharge)
  • MH - Malaysia Airlines
  • QF - Qantas Airways
  • QR - Qatar Airways
  • RJ - Royal Jordanian Airlines
  • UL - Sri Lankan Airlines

All other airlines have to be requested by telephone; calling to book awards that cannot be booked online no longer incurs telephone service fees.

Routing assistance, etc.

Check this oneworld interactive map and timetable by Innosked to see potential routes, and you can sign up for British Airways Executive Club or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. Also see this link to AA.com listing oneworld airlines with information about each.

Originally Posted by JonNYC
(Routings allowed)

Awards may be put on hold for five days. Awards may take time to be verified by the operating airlines. Once approved, they will proceed to a booking queue for ticket issuance; the sooner the trip, the faster the process - and vice versa. See link to thread, below.

Booking for, or changing an award to, travel sooner than 21 days out requires an early booking fee (waived for Executive Platinum members). One can not book farther out, change to closer in and evade this fee any longer (as of 16 Feb 2012)

Booking Business or First awards with JL / Japan Airlines one will only be able to fly in Economy domestically in Japan, but upgrades are quite inexpensive at ¥1,000 or so per flight.

See more below in "General Rules"

Latest changes:
  • As of Aug 2017, Connections are limited to two connections / three flight segments for domestic awards, and three connections / four flight segments for international awards. Link
  • Nov 2016: MH can now be used on AA or CX transpacific awards to India subcontinent via HKG in addition to CX
  • May 6, 2016: Regions split (Indian Subcontinent, Middle East)
  • As of 7 April 2014, the "free stopover" discussed can no longer be used as free award stopovers at international North American gateways have been eliminated.
  • Airlines are normally precluded from writing tickets with more than 16 segments.

AA Region Definitions*
Region definitions changed again May 6, 2016. Link

Links and resources:
_________________________________________________

updated April 2021. Modified and updated from JonNYC's original post in the archived thread (please feel free to update):

Introduction

There are two types of awards discussed below, AA Awards and oneworld and Other Airlines Awards, which are targeted to passengers traveling to a single destination.

As of 1 October 2010 awards may be redeemed for travel on all British Airways flights, including previously excluded flights between the U.S. and U.K. Note that additional British Airways high YQ surcharges, as well as Iberia's lower YQ surcharges, apply based on class-of-service and market flown: see Earning and redeeming AA miles / upgrading on BA/IB; BA fuel surcharge (Oct 1, 2010)

Award Rules
  • American Airlines Awards are valid for travel on flights that are marketed and operated by AA (no codeshares). These awards can be booked online at AA.com.
  • oneworld and Other Airline awards are valid for travel on AA and any of its partner airlines, and can include travel on multiple partners. Many of these awards must be booked over the phone, and will not incur a Ticketing Service Charge (waived for EXPs in any case) if they cannot be booked online.
  • Up to four one-way awards can be booked on a single PNR.


General Rules, Routing and Connections

Passenger has 4h on domestic / 23h59m international travel to connect. If there are no scheduled flights within this timeframe, regardless of availability, the passenger must take the next scheduled flight but, may not exceed 24 hours. If the connection exceeds 24 hours, it will be considered a stopover may require two awards).

If there is a non-stop flight that departs after the 4h / 23h59m windows and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight.

Effective on 14 Jul 2014 on an all-AA-metal award itinerary, you now have up to 18 hours to connect when traveling to/from Hawaii [[URL="http://www.flyertalk.com/forum/25730421-post993.html"]Ref]

The particular carrier's Maximum Permitted Miles / MPM + 25% on a particular route. (The MPM by itself often exceeds the distance between the origin and destination airports because connections may be required.)

Or, the "most significant carrier" (e.g. DFW-SFO-HKG-BKK, CX SFO-HKG is the prevailing or most significant carrier) must publish a non-constructed fare between your origin and destination.

To price as a single award, AAdvantage requires the most significant carrier to publish a cash fare (non-constructed) between the origin and destination. Airline MSC would have to have a published fare from XXX to YYY that allows travel on all included airlines, and routing that you want. If the MSC only offers constructed fares between your desired origin and destination, AA will price this as two awards.

Stopovers
None allowed.

Partner award inventories

Award booking inventory classes for each carrier in the AAdvantage Award program are listed below and may be useful when on the phone with an AA rep or when checking availability. See also the Award Booking Codes page in the FlyerGuide wiki for updated information.


Code:
oneworld Partners First Business Economy
--------------------------------------------------------
AA - American Airlines Z U T
--------------------------------------------------------
AY – Finnair U X
--------------------------------------------------------
BA – British Airways Z U X
--------------------------------------------------------
CX – Cathay Pacific Z U T
--------------------------------------------------------
IB – Iberia U X
--------------------------------------------------------
JL – Japan Airlines (Intl) Z U T
JL – Japan Airlines (Dom) Z D S
--------------------------------------------------------
MH - Malaysia Airlines P U X
--------------------------------------------------------
QF - QANTAS Airways P U X
--------------------------------------------------------
QR - Qatar Airways Z U X
--------------------------------------------------------
RJ – Royal Jordanian U X
--------------------------------------------------------
S7 – S7 Airlines U E
--------------------------------------------------------
UL - SriLankan Airlines
--------------------------------------------------------

Other Partners First Business Economy
--------------------------------------------------------
FJ – Fiji Airways U X
--------------------------------------------------------
TN – Air Tahiti Nui F for Business U for Economy
--------------------------------------------------------
LY – El Al Israel P X E
--------------------------------------------------------
EY - Etihad O I N
--------------------------------------------------------
HA – Hawaiian Airlines D T
--------------------------------------------------------


General Routing Rules

Routing

General Rules

Passenger has 4h / 23h59m to connect (depending on domestic or international travel). If there are no scheduled flights within this timeframe, regardless of availability, the passenger must take the next scheduled flight but, may not exceed 24 hours. If the connection exceeds 24 hours, it will be considered a stopover.

If there is a non-stop flight that departs after the 4h / 23h59m window and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight. It is not necessary to check every flight/carrier to ensure passenger is booked on next scheduled flight.

Must meet Married Segment Logic - a prospective trip may be available when searching segment by segment, yet not be bookable through from origin to destination. When selling seats for through flights and the desired inventory is not available, you cannot opt to sell the flight point-to-point. If sold point-to-point, the error response MULTIPLE SEGMENTS FOR SAME FLIGHT - SELL AS ONE SEGMENT will be received, indicating this booking is not allowed. Overriding the error check by ending the PNR twice is not acceptable.

If the partner airline doesn’t sell an unconstructed ticket for the desired routing, it won’t offer an award using that routing.

Within North America
  • Awards wholly within North America are valid on all partner airlines that market and operate their own service within North America.
  • Travel between two cities in the United States via Canada/Mexico is not allowed.
  • Travel between two cities in Canada/Mexico via the United States is not allowed.
  • Passenger must travel the most direct routing.
  • Connections of more than 4 hours are considered a stopover unless the passenger is taking the next scheduled flight and it is outside the 4 hours.
  • Any connection of 24 hours is always considered a stopover.
  • Award travel between Hawaii and North America does not include inter-island flights.
  • Inter-island award travel will allow a maxium of 2 flight segments.


North America To/from Other Regions
  • Award travel to/from North America is allowed on any combination of carriers that service the applicable region except as noted below.
  • Passenger must use most direct routing.
  • Hawaiian Airlines is not valid for these awards.
  • As of Oct 1, 2010, British Airways is valid for all routes, including transatlantic flights between the U.S. and U.K.
  • Travel to Europe, Africa and the Indian Sub-Continent/Middle East must be via the Atlantic only.
  • Travel to Asia 1, Asia 2 and the South Pacific must be via the Pacific.
  • Travel to/from Fiji/Papeete cannot be via Australia/New Zealand.
  • Travel to Easter Island (IPC) must be via Papeete (PPT) or use two awards.
  • North American travel to/from Guam or Saipan, the transpacific segment must be on AA.
  • Passenger has 23h59m to connect, regardless of availability.
  • A connection with more than 23h59m will be considered a stopover.


Travel Wholly Within or Between All Other Regions
These awards do not allow a connection via North America and therefore, do not include travel on American Airlines.
  • Passenger must travel the most direct routing.
  • Connecting travel is not allowed outside the region or regions.
  • Passenger has 23h59m to connect, regardless of availability.
  • A connection with more than 24 hours will be considered a stopover.


Travel Via a Third Region

Travel via a third region is not allowed (note the exception table below).

EXCEPTION TABLE:
To/From Via
  • North America to/from Africa can connect in Europe or in DOH if connecting QR-QR
  • North America to/from Indian Sub Continent/Middle East can connect in Europe
  • North America to/from Asia 2 can connect in Asia 1
  • Central/South America to/from Africa can connect in Europe
  • Central/South America to/from Indian Sub Continent/Middle East can connect in Europe
  • Central/South America to/from South Pacific can connect in South America 2
  • South America 2 to/from Africa can connect in DOH if connecting QR-QR
  • South America 2 to/from Indian Sub Continent/Middle East can connect in Europe
  • Europe to/from Asia 1 can connect in Asia 2 or DOH if connecting QR-QR
  • Europe to/from Asia 2 can connect in DOH if connecting QR-QR
  • Europe to/from South Pacific can connect in Singapore or Bangkok only. Note: this may have been updated to include Bangkok, Doha, Hong Kong, Osaka, Singapore or Tokyo.
  • Africa to/from Asia 1 can connect in Asia 2 or in DOH if connecting QR-QR
  • Africa to/from Asia 2 can connect in DOH if connecting QR-QR
  • Indian Sub Continent/Middle East to/from Asia 1 can connect in Asia 2
  • Indian Sub Continent/Middle East to/from South Pacific can connect in Asia 2
  • Asia 1 to/from South Pacific can connect in Asia 2


Regions:
  • Asia 1 = Japan, Korea, Mongolia
  • Asia 2 = Bhutan, Brunei, China, Guam, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Saipan, Singapore, Taiwan, Thailand, Vietnam
  • South America 2 = Argentina, Bolivia, Brazil, Chile (excluding Easter Island), Paraguay, Uruguay


Travel on LAN direct flights between North America and South America Region 2 are allowed. Currently, only one market, Miami to/from Buenos Aries, has direct service. These can only be booked by the liaisons. Contact support for booking assistance.

For permitted changes and fees, see this post


NOTE: New award charts are in place for awards made 22 March 2016 or later. See the American Airlines charts here and the oneworld and partner award charts here, both those effective through 21 March 2016 and those taking effect 22 Mar 2016.
Awards assistance tools: Use at your own risk; may not be up to date. These are not recommendations.
  • AwardAce: Compare Award Redemptions Across Airlines In Second
  • AwardHacker: "a tool we build to tell you how to travel with the least miles"
  • Award Nexus: which can search availability but can't determine cost, with FT member free limited use
  • Economical Excursionist's Tools: compare Frequent Flyer Mile Redemptions
  • ExpertFlyer is a common tool used on FT. There is a $99.99 annual fee, monthly fee and five day trial
  • Great Circle Mapper is useful for calculating distance and MPM (Maximum Permitted Mileage)
  • You can try PEX+ (currently in beta), which will even tell you how many miles you'll need, though it draws data from aa.com and S7 so it can't reveal awards that can not be seen on those sites.
  • Travel Codex Award Maximiser commercial blog
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AA oneworld & Other Airline Partner Award information, rules (master thd)

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Old Nov 17, 2023, 9:51 am
  #346  
 
Join Date: Aug 2022
Programs: aa dl wn
Posts: 21
Thanks for all the replies. I have been watching DFW BER route pretty regularly since early Summer 2023. BER and even QPP (Berlin train station) consistently showed up.
Something has recently changed within the AA universe and just trying to figure out what happened.
c2hubbard is offline  
Old Nov 17, 2023, 11:48 am
  #347  
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Originally Posted by c2hubbard
Thanks for all the replies. I have been watching DFW BER route pretty regularly since early Summer 2023. BER and even QPP (Berlin train station) consistently showed up.
Something has recently changed within the AA universe and just trying to figure out what happened.
What month are you looking to travel, and in what class of service?

If you can find availability on AY's DFW-HEL nonstop, put that on a free hold (do not ticket it), and then call AA and ask if the agent can append the HEL-BER segment for no additional miles. Be prepared to HUACA, as some agents are more skilled at this than others
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Last edited by guv1976; Nov 17, 2023 at 11:53 am
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Old Nov 28, 2023, 7:11 pm
  #348  
 
Join Date: Dec 2003
Location: Charlottesville, Va. USA
Posts: 1,752
Just a follow up. The tickets I booked with AA on 11/2 were not issued until today. I have never had it take almost 4 weeks to get a ba flight with aa miles. YMMV
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Old Dec 15, 2023, 9:00 pm
  #349  
 
Join Date: Mar 2013
Location: DRW
Programs: QFF
Posts: 155
I have an upcoming redemption on QF/BA/MH (one ticket) - using the last of my points. Query - I have status with QF, but not AA; is there any way in any of the online MMB portals to add in the QFF# (i.e for FQTS)?
Only really want to do this to get BA J seat selection! Previous avenues to do this (Finnair MMB, logging into QFF then adding the booking) don't seem to work at the moment.
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Old Dec 16, 2023, 8:14 am
  #350  
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Originally Posted by ChasingDaylight
I have an upcoming redemption on QF/BA/MH (one ticket) - using the last of my points. Query - I have status with QF, but not AA; is there any way in any of the online MMB portals to add in the QFF# (i.e for FQTS)?
Only really want to do this to get BA J seat selection! Previous avenues to do this (Finnair MMB, logging into QFF then adding the booking) don't seem to work at the moment.
Have you called BA?
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Old Dec 17, 2023, 3:37 pm
  #351  
 
Join Date: Mar 2013
Location: DRW
Programs: QFF
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Originally Posted by FlightNurse
Have you called BA?
Was/am waiting for T-7 to ring as OW Ruby that's the earliest I can do seat select. Was hoping there might be an easy online way!
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Old Dec 17, 2023, 4:29 pm
  #352  
 
Join Date: Dec 2018
Posts: 36
Not able to book 2J for QR metal flights US-DOH-CPT

I see 2J on some itineraries to CPT or JNB but when trying to book/hold 2 of them it errors out. If I do 1 it works. I’m also seeing the saver availability on BA/QR for both segments. Is this phantom or some issue on AA’s side? Tried calling and they couldn’t book. Any way around this? Or I’d just need to book 1 on AA and one w Avios?
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Old Dec 29, 2023, 6:21 pm
  #353  
 
Join Date: Dec 2009
Posts: 9
Ok, I just need to vent….

I’ve just had such a difficult time getting an agent who could help me with a complex reservation. I have an awards flight ALB-CLT-LAX-PPT-AKL booked w a business award. When booked, only coach awards were available for the 2 segments ALB-CLT-LAX.

But today, thanks to expert flyer, I found that bsns seats, U class, had opened up for CLT-LAX. Called AA - 1st agent said our coach T seats couldn’t be changed and disconnected me. 2nd call, agent said couldn’t be done, but would ask supervisor, 1st supervisor said no. She checked with another supervisor, who said yes it could be done. By this time an hour had passed and those seats had been taken by someone else. So, an hour on the phone and due to a lack of training, I lost out on those seats.

So we moved on to adding an LAX-ORD domestic segment to our return bsns award flight from AKL-PPT-LAX-ORD. I knew there were no Bsns U seats, but there are plenty of Coach T seats in the LAX-ORD segment. Again, she said it can’t be done, when of course it can be. She was polite, but my patience was gone. She suggested asking for a supervisor immediately. Crazy! I’ve never had to, “hang-up-call-again” so many times to get things done. Are there any secret phone #s that actually get you through to competent reservation reps? Used to be able to contact agents based on your status, they always knew more about the rules, but those #s seem to have disappeared.

thanks for letting me vent! (Had an incompetent travel insurance agent yesterday who gave me incorrect info, so my patience is really being stretched.)
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Old Dec 30, 2023, 7:35 am
  #354  
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Originally Posted by grdnldy
So we moved on to adding an LAX-ORD domestic segment to our return bsns award flight from AKL-PPT-LAX-ORD. I knew there were no Bsns U seats, but there are plenty of Coach T seats in the LAX-ORD segment. Again, she said it can’t be done, when of course it can be. She was polite, but my patience was gone. She suggested asking for a supervisor immediately. Crazy! I’ve never had to, “hang-up-call-again” so many times to get things done. Are there any secret phone #s that actually get you through to competent reservation reps? Used to be able to contact agents based on your status, they always knew more about the rules, but those #s seem to have disappeared.
Unfortunately this is the sad state of AA reservations reps these days.

In theory partner awards still should be changeable, however many/most reps now just erroneously claim that you can't make changes to any awards, period.

It's clear that when AA changed up their award structure to just Flight Awards and Partner Awards that they didn't provide any training at all on the difference. "Oh, Flight Awards can't be changed now, I guess that means all awards can't be changed".

And there's no secret number to get a competent agent, even calling the EXP desk you have to do the HUCA dance for award changes.
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Old Dec 30, 2023, 7:47 am
  #355  
 
Join Date: Mar 2013
Location: DRW
Programs: QFF
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Originally Posted by grdnldy
Ok, I just need to vent….

I’ve just had such a difficult time getting an agent who could help me with a complex reservation. I have an awards flight ALB-CLT-LAX-PPT-AKL booked w a business award. When booked, only coach awards were available for the 2 segments ALB-CLT-LAX.
Pretty much unrelated other than AKL as the destination - unless you want to go via PPT, there’s very very limited spots it seems in/out of AKL (and not all flights/carriers have award availability), but in future you may wish to try either CHC or WLG. Then add a flexible paid ticket on Air NZ domestic to get to AKL; the change to WLG/CHC (on QF) may just open up more options than AKL alone!
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Old Dec 30, 2023, 8:39 am
  #356  
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Originally Posted by grdnldy
Ok, I just need to vent….

I’ve just had such a difficult time getting an agent who could help me with a complex reservation. I have an awards flight ALB-CLT-LAX-PPT-AKL booked w a business award. When booked, only coach awards were available for the 2 segments ALB-CLT-LAX.

But today, thanks to expert flyer, I found that bsns seats, U class, had opened up for CLT-LAX. Called AA - 1st agent said our coach T seats couldn’t be changed and disconnected me. 2nd call, agent said couldn’t be done, but would ask supervisor, 1st supervisor said no. She checked with another supervisor, who said yes it could be done. By this time an hour had passed and those seats had been taken by someone else. So, an hour on the phone and due to a lack of training, I lost out on those seats.

So we moved on to adding an LAX-ORD domestic segment to our return bsns award flight from AKL-PPT-LAX-ORD. I knew there were no Bsns U seats, but there are plenty of Coach T seats in the LAX-ORD segment. Again, she said it can’t be done, when of course it can be. She was polite, but my patience was gone. She suggested asking for a supervisor immediately. Crazy! I’ve never had to, “hang-up-call-again” so many times to get things done. Are there any secret phone #s that actually get you through to competent reservation reps? Used to be able to contact agents based on your status, they always knew more about the rules, but those #s seem to have disappeared.

thanks for letting me vent! (Had an incompetent travel insurance agent yesterday who gave me incorrect info, so my patience is really being stretched.)
Originally Posted by JJeffrey
Unfortunately this is the sad state of AA reservations reps these days.

In theory partner awards still should be changeable, however many/most reps now just erroneously claim that you can't make changes to any awards, period.

It's clear that when AA changed up their award structure to just Flight Awards and Partner Awards that they didn't provide any training at all on the difference. "Oh, Flight Awards can't be changed now, I guess that means all awards can't be changed".

And there's no secret number to get a competent agent, even calling the EXP desk you have to do the HUCA dance for award changes.
Having a friend who had been with AA Res for 35 yrs, the training the new CSA gets is horrible, many times they work remotely. They have no real training on many complicated issues, and they are home and don't have someone they can ask for help. It's sad.

But HUCA is the way to go, if you start getting push back from the first CSA, politely leave the call and call back.
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Old Dec 30, 2023, 9:32 am
  #357  
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Originally Posted by FlightNurse
Having a friend who had been with AA Res for 35 yrs, the training the new CSA gets is horrible, many times they work remotely. They have no real training on many complicated issues, and they are home and don't have someone they can ask for help. It's sad.

But HUCA is the way to go, if you start getting push back from the first CSA, politely leave the call and call back.
Indeed, the incompetent agents issue is not AA alone. AS has the same problem if not worse. The root clause of such is due to Pandemic many experienced agents left or being let go - for a very long period of time. Before Pandemic a lot of agents were already WFH - the reason I learned was on one call there was no background music while I waited, when agent returned I jokingly said I thought the phone went dead. She said, ah no, the background music connection was very poor full of statics for 2 years but I could not get someone to fix it. I did not want my customers suffered thru the bad noise, so when I had to ask Help Desk, I did not put the music on. "They" did not like it but I didn't want my customers to suffer. That was when I realized she was WFH. She said the particular difficulty was when they needed Help Desk, they often had to wait a very long time themselves to get thru...

So the WFH scenario has long existed before Pandemic, due to cost saving. After Pandemic, many agents did not return to their old jobs, so there are a lot of new hires. I have come across agents who told me they were on the job only a couple months, a few weeks, or just last 2 weeks - from both AA and AS. No doubt the new folks got Very Little trainings and hardly any work manuals to go by. Hence HUCA is the way to go as almost the only solution to get things done that in the past virtually all agents knew how to do it. Another version of HUCA is to call international numbers or foreign language numbers. In the past 2 yearsI was advised to call Australia or Singapore or Hong Kong in other threads of this forum.
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Happy is offline  
Old Dec 30, 2023, 9:49 am
  #358  
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Originally Posted by Happy
Indeed, the incompetent agents issue is not AA alone. AS has the same problem if not worse. The root clause of such is due to Pandemic many experienced agents left or being let go - for a very long period of time. Before Pandemic a lot of agents were already WFH - the reason I learned was on one call there was no background music while I waited, when agent returned I jokingly said I thought the phone went dead. She said, ah no, the background music connection was very poor full of statics for 2 years but I could not get someone to fix it. I did not want my customers suffered thru the bad noise, so when I had to ask Help Desk, I did not put the music on. "They" did not like it but I didn't want my customers to suffer. That was when I realized she was WFH. She said the particular difficulty was when they needed Help Desk, they often had to wait a very long time themselves to get thru...

So the WFH scenario has long existed before Pandemic, due to cost saving. After Pandemic, many agents did not return to their old jobs, so there are a lot of new hires. I have come across agents who told me they were on the job only a couple months, a few weeks, or just last 2 weeks - from both AA and AS. No doubt the new folks got Very Little trainings and hardly any work manuals to go by. Hence HUCA is the way to go as almost the only solution to get things done that in the past virtually all agents knew how to do it. Another version of HUCA is to call international numbers or foreign language numbers. In the past 2 yearsI was advised to call Australia or Singapore or Hong Kong in other threads of this forum.
More background, before CSA could go remote before COVID they had to work in the office for a min of a yr. Today they get 3 weeks of training and are sent home.
grdnldy likes this.
FlightNurse is offline  
Old Jan 1, 2024, 3:02 am
  #359  
 
Join Date: Dec 2009
Posts: 9
Appreciate the empathy. I finally got through to someone who knew what she was doing. She didn’t just say lit can’t be done”, she actually explained why it couldn’t be done. The flight I wanted to change was part of a “married” booking. I’ll admit, I’d never heard of that and I don’t under the logic at all. So to get the business class flight on one segment, it has to be available on the previous segment. So I gave up on that piece of the puzzle. And she was able to add another segment to our return flight. Again, something that another rep had said was impossible.
grdnldy is offline  
Old Jan 1, 2024, 3:04 am
  #360  
 
Join Date: Dec 2009
Posts: 9
Sorry, I wasn’t clearer. We have the Lax-ppt-Akl flights all set. Booked them ages ago when there were bsns seats open. I just didn’t expect it to be so hard to,sort out the domestic connections to get us to LAX.
grdnldy is offline  


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