Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
#61
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 800k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,957
"....... may be preventing you from earning miles on your shopping"
There's a banner at the top of the eShopping page saying this. I have not seen it before. There's a link to the following FAQ and answer:
Do you have confirming experience? If so, I'll go in via Internet Explorer, going forward, as I can't give up ....... Plus. Thank you.
How can I ensure I get miles for shopping with ....... or ....... Plus installed?
Members with ....... or ....... Plus installed on their computers may experience issues receiving their miles for purchases made through AAdvantage eShopping.
Chrome, Safari & Firefox Users: In order to successfully track miles in AAdvantage eShopping, please add or subscribe to the AAdvantage eShopping filter list. This will allow proper tracking of AAdvantage eShopping to affiliate network sites.
Members with ....... or ....... Plus installed on their computers may experience issues receiving their miles for purchases made through AAdvantage eShopping.
Chrome, Safari & Firefox Users: In order to successfully track miles in AAdvantage eShopping, please add or subscribe to the AAdvantage eShopping filter list. This will allow proper tracking of AAdvantage eShopping to affiliate network sites.
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#62
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,687
You can temporarily pause ....... if you wish during shopping.
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#63
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 800k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,957
Thank you both.
Has anyone had ....... interfere with receiving miles from AAdvantage eShopping?
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Has anyone had ....... interfere with receiving miles from AAdvantage eShopping?
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#64
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 27,401
You can also disable it from that domain (effectively adding it to your filter list if you wish). Just click the arrow to the right of the ABP stop-sign icon, and select "disable on xxx.com" (where xxx is the name of the shopping site you're wanting to disable).
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#65
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,485
(Apologies for any discontinuity due to some minor thread clean-up.) Merged with our existing Cartera/eShopping thread (which has been retitled slightly to help with searches). Thanks.
/Moderator
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#66
Join Date: Jan 2015
Posts: 8
Not getting miles from the shopping portal
I am incredibly frustrated with American Airlines (or Cartera, or 1800mattress) (honestly, I have no clue who I should be angry with). I made a high value purchase from 1800mattress and the miles never went through to my account. (This was on 4/27). A few weeks after noticing that the miles were not coming through I filled out an online form and I was answered with what looked like an automated message practically saying give us a month and if nothing happens we will contact the company. I waited. I responded after a month to get the ball rolling and I was answered with an email that said give us 45-60 days for us to contact 1800matters (she didn't even get the name of the company correctly). Also, I find it ridiculous that they need that much time so I submitted another request. The same day I got an answer from a person named Dahiana saying: "I wanted to follow up with you regarding your order inquiry for 1800Mattress. The merchant has recently resolved this issue and alerted us. The merchant that you were shopping with has confirmed that unfortunately, you will not be earning miles for this order.
Merchants pay commissions to AAdvantage eShoppingSM and we convert this commission into rewards that we credit to your account. In this case the merchant has indicated that the commission was payable to another party. We are not privy to know who that party is."
What kind of answer is this? I used the AA portal. Who could 1800mattress pay this commission to? I find this situation to be completely messed up. If anyone in this forum could please give me some advice. I am not sure how to proceed. If anyone has direct contact of anyone specific that would be able to help me out it would be greatly appreciated.
Merchants pay commissions to AAdvantage eShoppingSM and we convert this commission into rewards that we credit to your account. In this case the merchant has indicated that the commission was payable to another party. We are not privy to know who that party is."
What kind of answer is this? I used the AA portal. Who could 1800mattress pay this commission to? I find this situation to be completely messed up. If anyone in this forum could please give me some advice. I am not sure how to proceed. If anyone has direct contact of anyone specific that would be able to help me out it would be greatly appreciated.
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#67
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,118
Is it possible, before you made your purchase (either that day or a few days earlier), you clicked a link to get to 1-800-Mattress's site? (Even if that link was from google). If you did, where you clicked from may have been stored in your cache and that referral got the credit instead of your AA account. Just a guess on my part.
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#68
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I haven't received miles through my recent purchases from Old Navy and at least one other retailer. I think I'm about done with the AAdvantage Mall
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#69
Join Date: Apr 2012
Posts: 9
Ebates + AA eshopping?
Has anyone had success with getting ebates points and AA points on the same purchase? I wonder if you don't clear your browser history if that is enough or if each URL is individualized for a click through (meaning they are mutually exclusive).
The other, more long winded approach is calling to see if e-bates or AA e-shopping will honor the points if you prove the e-purchase. With e-bates you can take a screenshot of the click through and receive a specific purchase number....but seems kind of cumbersome.
Thanks if anyone knows!
The other, more long winded approach is calling to see if e-bates or AA e-shopping will honor the points if you prove the e-purchase. With e-bates you can take a screenshot of the click through and receive a specific purchase number....but seems kind of cumbersome.
Thanks if anyone knows!
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#70
Join Date: Nov 2002
Location: New York
Programs: Hilton Diamond
Posts: 144
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I received the miles in my account as pending and this morning it said denied. I have no clue as to why they denied them since i spent over $1000. Check your account to see if they did this to you too.
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#71
Join Date: Jan 2013
Posts: 744
Same here. For the 1000 miles. Will have to email them and complain. Getting tired of the bullsh-t with them.
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#72
Join Date: Nov 1999
Location: SoCal; DO-RAGS: Old Gold tagged, PIP, LatPass 1/2, AA 4MM, HH LT Diamond, Marriott Titanium/LT Plat, Omni
Posts: 9,254
In the entire Galaxy of FF points and miles, AA eshopping has given me the most sorrow and disappointment.
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#73
Join Date: Jun 2011
Posts: 3,575
Originally Posted by Jailer
In the entire Galaxy of FF points and miles, AA eshopping has given me the most sorrow and disappointment.
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#74
Join Date: Nov 1999
Location: SoCal; DO-RAGS: Old Gold tagged, PIP, LatPass 1/2, AA 4MM, HH LT Diamond, Marriott Titanium/LT Plat, Omni
Posts: 9,254
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#75
Join Date: Mar 2011
Posts: 31
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