Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Mar 31, 2022, 1:23 pm
#541
Join Date: Aug 2018
Programs: AA Exec Plat, Bonvoy Platinum, Hilton Diamond
Posts: 621
Thank you, I'm in the same exact boat of having an order that didn't track and then after 15 days eShopping customer service entered it as "ASM CUSTOMER SERVICE BONUS", and then them trying to fob me off onto AAdvantage to deal with it. I'm going to send these instructions back to eShopping customer support, this should hopefully save me (and anyone else experiencing this) from having to spend a bunch of time going back and forth about this ourselves.
Apr 1, 2022, 8:55 am
#542
Join Date: Dec 2003
Location: Washington, DC
Programs: Hyatt Globalist, AA Executive Platinum
Posts: 1,932
Has anyone ever done a flower subscription through the portal? I’m wondering if you get miles for every order, or just the first?
Apr 1, 2022, 9:34 am
#543
Join Date: May 2019
Programs: AA
Posts: 345
Thanks. Good to know. I recently ordered three $250 gift cards in one transaction but still have not seen the miles or LPs post. It's tracked in Recent Store Visits and shows the correct amount, but hasn't moved to Recent Transactions yet. It's been 14 days, so it sounds like I'll likely be contacting support soon and requesting proper posting of miles and LPs. I guess this is a lesson learned for next time.
Apr 1, 2022, 9:34 am
#544
Join Date: Jan 2016
Location: LAX/PHL
Programs: AA EXP
Posts: 292
Glad it worked out and the turnaround seemed a lot faster so I guess they've got better at this process request. I hope they do the right thing and actually fix the bonus to base proactively instead of making us reach out.
Apr 1, 2022, 9:49 am
#545
Join Date: Nov 2017
Location: Dallas, Texas
Programs: AA ExPlat, AA Lifetime Gold 1.6 MM, Marriott Platinum, Marriott Lifetime Gold Elite, Choice Diamond
Posts: 21
Anyone else getting this error message...
"We're sorry, but we are unable to complete your request at this time.",,,
when trying to make a purchase through the AA shopping portal from giftcards.com?
I have tried to use both my Aviator AA and Citi AA cards this morning and keep getting this message. I purchased 8 Visa virtual gift cards last month (in March) without any issues.
"We're sorry, but we are unable to complete your request at this time.",,,
when trying to make a purchase through the AA shopping portal from giftcards.com?
I have tried to use both my Aviator AA and Citi AA cards this morning and keep getting this message. I purchased 8 Visa virtual gift cards last month (in March) without any issues.
Apr 1, 2022, 3:23 pm
#546
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,688
Yes, nothing works, tried multiple cards...It's a mess...
Apr 1, 2022, 9:40 pm
#547
Join Date: May 2019
Programs: AA
Posts: 345
Anyone else getting this error message...
"We're sorry, but we are unable to complete your request at this time.",,,
when trying to make a purchase through the AA shopping portal from giftcards.com?
I have tried to use both my Aviator AA and Citi AA cards this morning and keep getting this message. I purchased 8 Visa virtual gift cards last month (in March) without any issues.
"We're sorry, but we are unable to complete your request at this time.",,,
when trying to make a purchase through the AA shopping portal from giftcards.com?
I have tried to use both my Aviator AA and Citi AA cards this morning and keep getting this message. I purchased 8 Visa virtual gift cards last month (in March) without any issues.
Apr 2, 2022, 2:54 am
#548
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,688
Apr 2, 2022, 10:03 am
#549
Join Date: Nov 2017
Location: Dallas, Texas
Programs: AA ExPlat, AA Lifetime Gold 1.6 MM, Marriott Platinum, Marriott Lifetime Gold Elite, Choice Diamond
Posts: 21
Apr 2, 2022, 11:14 am
#550
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,551
I've been in the same situation. You will probably get a canned reply saying that they use a multi-layered security system yada yada yada. I think you are as likely to get a constructive and actionable response as you are to get a reply if you write to Santa Claus.
My personal experience this month...
First day I tried to buy, I tried to buy 7, then 2 cards, both rejected. Then I tried buying one at a time and some of the orders were cancelled after being submitted, others gave me an error. I eventually was able to buy 3 that day.
Next day I tried again, and the original card was repeatedly rejected. Had a different card accepted.
Next day I tried again, used the same card as on day 2 and one other card,both accepted.
Next day, went back to original card, rejected.
Next day, tried original card, accepted.
I think the bottom line is that you have to space out your purchases, and may not be able to buy multiple cards at a time.
My personal experience this month...
First day I tried to buy, I tried to buy 7, then 2 cards, both rejected. Then I tried buying one at a time and some of the orders were cancelled after being submitted, others gave me an error. I eventually was able to buy 3 that day.
Next day I tried again, and the original card was repeatedly rejected. Had a different card accepted.
Next day I tried again, used the same card as on day 2 and one other card,both accepted.
Next day, went back to original card, rejected.
Next day, tried original card, accepted.
I think the bottom line is that you have to space out your purchases, and may not be able to buy multiple cards at a time.
Apr 3, 2022, 1:48 pm
#551
Join Date: Nov 2017
Location: Dallas, Texas
Programs: AA ExPlat, AA Lifetime Gold 1.6 MM, Marriott Platinum, Marriott Lifetime Gold Elite, Choice Diamond
Posts: 21
Has anyone had a successful giftcards.com transaction since April 1st?
I am still getting this error message. See screenshot below.
During the months of Feb and March, I was successful using Chrome on the same laptop and bought one $250 gift card at a time while waiting a few days between orders. I did the exact same thing this month and the error message pops up each time.
Error message from giftcards.com
I am still getting this error message. See screenshot below.
During the months of Feb and March, I was successful using Chrome on the same laptop and bought one $250 gift card at a time while waiting a few days between orders. I did the exact same thing this month and the error message pops up each time.
Error message from giftcards.com
Apr 3, 2022, 1:56 pm
#552
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
Have made several non-GC purchases in the last month. None have tracked, and I have gotten no miles for my purchases. Maybe something is up with their system in general?
Apr 3, 2022, 2:16 pm
#553
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
Just an update: Had to file a second ticket for the mis-posted 12,400 points from the Verizon deal x2. Now they say they've reposted as LP/base instead of bonus, wait 10 days. We shall see.
Every other purchase has tracked or posted as appropriate.
Every other purchase has tracked or posted as appropriate.
Apr 3, 2022, 2:56 pm
#554
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,688
Has anyone had a successful giftcards.com transaction since April 1st?
I am still getting this error message. See screenshot below.
During the months of Feb and March, I was successful using Chrome on the same laptop and bought one $250 gift card at a time while waiting a few days between orders. I did the exact same thing this month and the error message pops up each time.
Error message from giftcards.com
I am still getting this error message. See screenshot below.
During the months of Feb and March, I was successful using Chrome on the same laptop and bought one $250 gift card at a time while waiting a few days between orders. I did the exact same thing this month and the error message pops up each time.
Error message from giftcards.com
All tracked properly and most appear miles pending already, so fingers crossed....
EDIT: What seems to work better is close the site, re-enter from the portal, and go to the cart and it often works. I finished my purchases today.
Last edited by nk15; Apr 3, 2022 at 4:19 pm
Apr 3, 2022, 3:27 pm
#555
Join Date: May 2019
Programs: AA
Posts: 345
Has anyone had a successful giftcards.com transaction since April 1st?
I am still getting this error message. See screenshot below.
During the months of Feb and March, I was successful using Chrome on the same laptop and bought one $250 gift card at a time while waiting a few days between orders. I did the exact same thing this month and the error message pops up each time.
Error message from giftcards.com
I am still getting this error message. See screenshot below.
During the months of Feb and March, I was successful using Chrome on the same laptop and bought one $250 gift card at a time while waiting a few days between orders. I did the exact same thing this month and the error message pops up each time.
Error message from giftcards.com