Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Mar 18, 2022, 8:29 am
#451
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,072
Did your Laithwaites ever post without intervention? I ordered last week. The visit shows up on my e-shopping tracking visits, but no points posted. I ordered from several other shopping partners, including some other wines and they all posted within 3 days of transaction completing.
Mar 18, 2022, 1:09 pm
#452
Join Date: Apr 2021
Programs: Frontier 100k; AA ExPlat; LATAM Black; *A Gold ; SkyTeam Elite+
Posts: 135
Laithwaites posted for me within a couple days without any issue (this was a month ago)
Mar 18, 2022, 1:21 pm
#453
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,397
Did your Laithwaites ever post without intervention? I ordered last week. The visit shows up on my e-shopping tracking visits, but no points posted. I ordered from several other shopping partners, including some other wines and they all posted within 3 days of transaction completing.
Mar 19, 2022, 12:22 pm
#454
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,072
My wine arrived, but the AA EShopping portal still only shows it as a visit but no order. I reached out to Laithewait on a chat and they said the wrong promo code was used?! They referenced some other partner I never heard of. I guess I have to wait 15 days from order date to take it up with AA.
Mar 19, 2022, 1:23 pm
#455
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,397
I haven't bothered yet, but I have a video screen capture of the entire transaction.
Mar 20, 2022, 3:20 pm
#456
Join Date: Nov 2013
Location: DFW
Programs: AA EXP, Marriott Titanium
Posts: 515
I have a couple orders from Lenovo (nice 6x promo) and Backcountry from almost two weeks ago that only show on visit and no order. A petsmart order from just a couple days ago tracked within a day. Seems very hit or miss.
Mar 21, 2022, 7:38 am
#457
Join Date: Jun 2002
Posts: 552
I want to report back on a Bright Cellars snafu. Originally I was not credited 3000 miles for my order. They had claimed I used a different portal. After pushing back again, they went back and credited the 3000 miles to my account. However, the miles posted as bonus miles (not as loyalty points). I sent another e-mail to the same individual who had researched the missing miles about it posting as a bonus. She knew exactly what I was referring to, and said it was a known issue that would be corrected. The correction came through within a week, and the miles were properly credited as loyalty points.
Mar 21, 2022, 7:38 pm
#458
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,397
I want to report back on a Bright Cellars snafu. Originally I was not credited 3000 miles for my order. They had claimed I used a different portal. After pushing back again, they went back and credited the 3000 miles to my account. However, the miles posted as bonus miles (not as loyalty points). I sent another e-mail to the same individual who had researched the missing miles about it posting as a bonus. She knew exactly what I was referring to, and said it was a known issue that would be corrected. The correction came through within a week, and the miles were properly credited as loyalty points.
Mar 21, 2022, 7:46 pm
#459
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,669
I opened a case for a single giftcard transaction after 2 weeks of not posting, they say it will take 4-8 weeks to resolve, lol...I hope they take it easy and not strain themselves with the work complexity...
Mar 21, 2022, 8:49 pm
#460
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,551
As noted elsewhere, I have missing miles for a giftcard transaction, I'm 95% sure it was because I had a pop-up or ad blocker. I bought another GC and disabled the blocker and had no problem. But I'm still waiting for credit on the first purchases (3 separate ones, for a total of 7 GC's).
Mar 21, 2022, 8:53 pm
#461
Join Date: Jan 2014
Posts: 687
I think people should really start complaining directly to AA since they’re the ones who are really pushing Cartera now.
Mar 21, 2022, 8:55 pm
#462
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,669
As noted elsewhere, I have missing miles for a giftcard transaction, I'm 95% sure it was because I had a pop-up or ad blocker. I bought another GC and disabled the blocker and had no problem. But I'm still waiting for credit on the first purchases (3 separate ones, for a total of 7 GC's).
Mar 22, 2022, 6:29 pm
#463
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,551
My GC purchase that posted correctly only took a few days, but I'm still waiting for the earlier ones. And still trying to find out what a "month" is.
Mar 22, 2022, 6:49 pm
#464
Join Date: Aug 2021
Posts: 216
I learned a pretty neat trick today at the grocery store. I had about 40 bucks and change left on a Visa gift card, and before I remembered to tell the cashier to charge that specific amount first, I swiped it and the system was able to know the exact balance that was remaining. Then I was easily able to pay the rest on another credit card. Maybe this is something that's been around for a while, but either way it was a delight to see and makes these things a lot easier to use.
Mar 23, 2022, 12:52 pm
#465
Join Date: Oct 2019
Programs: AA Plat, Hyatt Glob, IHG Spire, Hilton Diamond, National EE, Hertz PC, Marriott Gold
Posts: 46
I want to report back on a Bright Cellars snafu. Originally I was not credited 3000 miles for my order. They had claimed I used a different portal. After pushing back again, they went back and credited the 3000 miles to my account. However, the miles posted as bonus miles (not as loyalty points). I sent another e-mail to the same individual who had researched the missing miles about it posting as a bonus. She knew exactly what I was referring to, and said it was a known issue that would be corrected. The correction came through within a week, and the miles were properly credited as loyalty points.
My wine arrived, but the AA EShopping portal still only shows it as a visit but no order. I reached out to Laithewait on a chat and they said the wrong promo code was used?! They referenced some other partner I never heard of. I guess I have to wait 15 days from order date to take it up with AA.
FWIW, these are the only two wine clubs that have not tracked. No problems with WSJWine, NakedWines, Winc, or Vinesse.
Last edited by Raylan; Mar 23, 2022 at 1:35 pm