Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Nov 11, 2023, 11:42 am
#4006
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Go to "brands", show all, and scroll down a fair bit. Another mistake is that they will tell you that the branded one is $500 max but actually it's only $250 (unfortunately)
Nov 11, 2023, 11:52 am
#4007
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,857
As I mentioned earlier today, I bought giftcards on 11/6 and 11/8. On 11/6 I earned 250 points, which I then promptly used on 11/8, and thus the purchase on 11/8 only earned me 248 new points. I just confirmed that I received those 248 points.
Nov 11, 2023, 12:05 pm
#4008
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
This is fairly minor; I'm certainly not going to complain about 2 cents.
Nov 11, 2023, 2:46 pm
#4009
Join Date: Apr 2009
Location: Panamá
Programs: AY+ Platsku, CM Silver, Frontier Elite 100K, Marriott Gold and LT Silver, IHG Diamond Ambassador.
Posts: 377
They were initially hesitant to produce any, because it was prepaid.. they insisted that my receipt is the one that the OTA gave me, which we know is true.
But Thanks to this data point I pressed for the full receipt and and to told them to be sure I have absolutely no issue seeing the price they charged Agoda (the markup in this case was in the 20% vicintiy).
That i'm only saving the future hassle of trying to get the receipt later if the miles for my stay doesn't post (which of course, haven't.. but we are already too far off topic).
Nov 11, 2023, 3:14 pm
#4010
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,429
Yes. There is a (I think recent) bug that when you go to check out buying a Virtual Visa, the site says you are earning G-Money when in fact you are now. If you took screenshots, it may be worth protesting and who knows, maybe they will throw you some G-money. The Visa egift card version is the one that actually earns G-money.
Nov 12, 2023, 5:02 am
#4011
Join Date: Dec 2004
Posts: 7,904
Does anyone know if you can get separate LPs if I subscribe to ESPN+ and Disney+ separately?
They are offered as separate subscriptions, but also bundled together since they're owned by Disney. Interestingly enough, signing up for a more expensive bundle appears to give fewer LPs/miles than signing up for ESPN+ or Disney+ alone.
I figure that if I sign up for both of them with the same email address, that may cause issues with earning double bonuses, so I could get around that by using different email addresses.
But I don't know if Cartera would block double earnings based on the same AA FF# being credited?
They are offered as separate subscriptions, but also bundled together since they're owned by Disney. Interestingly enough, signing up for a more expensive bundle appears to give fewer LPs/miles than signing up for ESPN+ or Disney+ alone.
I figure that if I sign up for both of them with the same email address, that may cause issues with earning double bonuses, so I could get around that by using different email addresses.
But I don't know if Cartera would block double earnings based on the same AA FF# being credited?
It seems like 1 person could get a Disney bundle through the espn link and again through the Disney link and get paid miles for both.
Nov 12, 2023, 9:15 pm
#4012
Join Date: Aug 2023
Programs: AA EXP, Marriott Gold, Hilton Gold, Delta PM
Posts: 27
Sigh
Looking forward to Vilebrequin purchase not tracking correctly 😑
Edit: It tracked! Have never received a notification more than 24 hours after purchase but not complaining!
Edit: It tracked! Have never received a notification more than 24 hours after purchase but not complaining!
Last edited by MIADCAFlyer; Nov 13, 2023 at 4:20 pm
Nov 13, 2023, 12:00 am
#4013
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,528
Looks like these two dropped off as well.
Nov 13, 2023, 8:25 am
#4014
Join Date: May 2009
Posts: 41
Will applying rewards balance on Backcountry purchase invalidate getting AA loyalty points?
Nov 13, 2023, 8:36 am
#4015
Join Date: May 2023
Programs: AA EXP
Posts: 60
Anyone having an issue with receiving order tracked email after buying something at dell.com? The visit itself shows up in aadvantage eshopping portal without a transaction amount. In the past, I had to contact eshopping to get it credited when this happened occasionally but the last two orders with them are like that, no order tracked email. I am just wondering if they are having an issue.
Last edited by eagleaa; Nov 13, 2023 at 4:18 pm
Nov 13, 2023, 9:09 am
#4016
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
You won't get points on whatever amount you applied a rewards balance to but you should get points for the amount you actually paid for. That's been my experience with backcountry and with purchases in general across a number of sites when I use rewards for part of a purchase.
Nov 13, 2023, 5:21 pm
#4017
Join Date: Oct 2022
Posts: 81
Does anyone know if the Holiday bonus miles earned code as LP as well or strictly bonus once deposited to my account?
Nov 13, 2023, 5:27 pm
#4018
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
Nov 13, 2023, 7:20 pm
#4019
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,857
Anyone else having problems in recent days when trying to register an address for a gc.com eGift card?
"There was a technical error that prevented us from changing your card information. Please try again later."
"There was a technical error that prevented us from changing your card information. Please try again later."
Nov 13, 2023, 7:22 pm
#4020
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
giftcards.com has really good customer service. You can chat with the frontline agent and if they can't fix it you can request a callback from the relevant team. They generally call back the next day.