American Airlines Opens Midtown Manhattan Travel Center
Jan 30, 2007, 10:07 am
#1
Original Poster
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,248
AA's New York City ticket offices
http://www.aa.com/aa/i18nForward.do?...ets/tc_NYC.jsp
Why is the location at Grand Central station closing in Feb and opening again in March? Is there a general renovation happening there?
And is the Columbus Circle location new? Is it only temporarily open for the duration of what I assume is building work at the east side office, or will it stay there as an alternative?
I had never noticed that it even existed -- would've been much more convenient for me to get to...
Why is the location at Grand Central station closing in Feb and opening again in March? Is there a general renovation happening there?
And is the Columbus Circle location new? Is it only temporarily open for the duration of what I assume is building work at the east side office, or will it stay there as an alternative?
I had never noticed that it even existed -- would've been much more convenient for me to get to...
Jan 30, 2007, 10:10 am
#2
Join Date: Apr 2006
Location: New York City/NY22
Programs: AA Platinum 2.3MM (Lifetime PLT)
Posts: 5,285
http://www.aa.com/aa/i18nForward.do?...ets/tc_NYC.jsp
Why is the location at Grand Central station closing in Feb and opening again in March? Is there a general renovation happening there?
And is the Columbus Circle location new? Is it only temporarily open for the duration of what I assume is building work at the east side office, or will it stay there as an alternative?
I had never noticed that it even existed -- would've been much more convenient for me to get to...
Why is the location at Grand Central station closing in Feb and opening again in March? Is there a general renovation happening there?
And is the Columbus Circle location new? Is it only temporarily open for the duration of what I assume is building work at the east side office, or will it stay there as an alternative?
I had never noticed that it even existed -- would've been much more convenient for me to get to...
Last edited by Landing Gear; Jan 30, 2007 at 10:12 am Reason: typo corrected
Jan 30, 2007, 10:16 am
#3
Join Date: Apr 2005
Location: Manhattan
Programs: AA Plat
Posts: 93
The Columbus Circle location has been there for ages - although not sure if AA has always kept a desk there. It is a 'shared airline service center' and is a fairly grim facility.
The GC location - also shared service center - is a little cleaner, MUCH bigger and a great place to go for ticketing help. Back in the day of paper tickets I used to be there all the time with long waits. Last few times I went in the agents were waiting for customers - although I purposely waited till after 2pm to avoid any lunch rush.
ymmv
The GC location - also shared service center - is a little cleaner, MUCH bigger and a great place to go for ticketing help. Back in the day of paper tickets I used to be there all the time with long waits. Last few times I went in the agents were waiting for customers - although I purposely waited till after 2pm to avoid any lunch rush.
ymmv
http://www.aa.com/aa/i18nForward.do?...ets/tc_NYC.jsp
Why is the location at Grand Central station closing in Feb and opening again in March? Is there a general renovation happening there?
And is the Columbus Circle location new? Is it only temporarily open for the duration of what I assume is building work at the east side office, or will it stay there as an alternative?
I had never noticed that it even existed -- would've been much more convenient for me to get to...
Why is the location at Grand Central station closing in Feb and opening again in March? Is there a general renovation happening there?
And is the Columbus Circle location new? Is it only temporarily open for the duration of what I assume is building work at the east side office, or will it stay there as an alternative?
I had never noticed that it even existed -- would've been much more convenient for me to get to...
Jan 30, 2007, 10:23 am
#4
Join Date: Oct 2006
Posts: 886
The Columbus Circle location has been there for ages - although not sure if AA has always kept a desk there. It is a 'shared airline service center' and is a fairly grim facility.
The GC location - also shared service center - is a little cleaner, MUCH bigger and a great place to go for ticketing help. Back in the day of paper tickets I used to be there all the time with long waits. Last few times I went in the agents were waiting for customers - although I purposely waited till after 2pm to avoid any lunch rush.
ymmv
The GC location - also shared service center - is a little cleaner, MUCH bigger and a great place to go for ticketing help. Back in the day of paper tickets I used to be there all the time with long waits. Last few times I went in the agents were waiting for customers - although I purposely waited till after 2pm to avoid any lunch rush.
ymmv
Jan 30, 2007, 12:04 pm
#5
Join Date: Nov 2000
Location: DTW
Programs: AA Plat 2MM
Posts: 1,048
http://www.aa.com/aa/i18nForward.do?...ets/tc_NYC.jsp
Why is the location at Grand Central station closing in Feb and opening again in March? Is there a general renovation happening there?
And is the Columbus Circle location new? Is it only temporarily open for the duration of what I assume is building work at the east side office, or will it stay there as an alternative?
I had never noticed that it even existed -- would've been much more convenient for me to get to...
Why is the location at Grand Central station closing in Feb and opening again in March? Is there a general renovation happening there?
And is the Columbus Circle location new? Is it only temporarily open for the duration of what I assume is building work at the east side office, or will it stay there as an alternative?
I had never noticed that it even existed -- would've been much more convenient for me to get to...
Jan 30, 2007, 2:34 pm
#6
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
in the old days for Columbus Circle, continental was all the way in the back with AAmericAAn in the front. there may have been someone in the middle (delta?) but i don't remember. that was probably 5-7 years ago, no? it is a couple doors north of the starbucks/equinox entrance.
Jan 30, 2007, 2:47 pm
#7
Join Date: Apr 2005
Location: Manhattan
Programs: AA Plat
Posts: 93
usually been able to get them to waive fees...
Charm and/or status has often worked for me in getting service fee waived.
Other times $15 more than worth it for the amount of help. Similar to AC - agents here often seem willing to go above/beyond.
ymmv
Guess that explains the hefty surcharge for using them...[/QUOTE]
Other times $15 more than worth it for the amount of help. Similar to AC - agents here often seem willing to go above/beyond.
ymmv
Guess that explains the hefty surcharge for using them...[/QUOTE]
Jan 30, 2007, 3:14 pm
#9
Original Poster
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,248
Jan 30, 2007, 3:33 pm
#10
Join Date: Apr 2006
Location: New York City/NY22
Programs: AA Platinum 2.3MM (Lifetime PLT)
Posts: 5,285
Jan 30, 2007, 3:37 pm
#11
Join Date: Feb 2000
Location: NYC&RIC-AA LT PLT w/3.9mm
Programs: Ex-BA Silver; Ex-UA Premier
Posts: 1,135
Jan 30, 2007, 4:03 pm
#12
Suspended
Join Date: Dec 2004
Posts: 153
The AA ticket office at Columbus Circle was a shared service center, but Delta and Continental have long since departed, leaving just an empty counter. AA is the only airline remaining at this facility. Any yes, it is just north of 60th Street on the west side of Broadway, a few doors up from the Starbucks on the corner.
The Columbus Circle location has been there for ages - although not sure if AA has always kept a desk there. It is a 'shared airline service center' and is a fairly grim facility.
The GC location - also shared service center - is a little cleaner, MUCH bigger and a great place to go for ticketing help. Back in the day of paper tickets I used to be there all the time with long waits. Last few times I went in the agents were waiting for customers - although I purposely waited till after 2pm to avoid any lunch rush.
ymmv
The GC location - also shared service center - is a little cleaner, MUCH bigger and a great place to go for ticketing help. Back in the day of paper tickets I used to be there all the time with long waits. Last few times I went in the agents were waiting for customers - although I purposely waited till after 2pm to avoid any lunch rush.
ymmv
Jan 31, 2007, 8:30 am
#13
Join Date: Apr 2005
Location: NYC
Programs: AA EXP
Posts: 30
The less-senior agents (in this case, fewer than 30 years with AA) are being moved to airports, while the more senior ones will continue to staff the new office once it opens. The new office is smaller.
Mar 21, 2007, 7:10 pm
#14
Join Date: Feb 2000
Location: NYC&RIC-AA LT PLT w/3.9mm
Programs: Ex-BA Silver; Ex-UA Premier
Posts: 1,135
From the latest AAirmail:
Grand Re-Opening Of The American Airlines Travel Center
Now more conveniently located between 40th and 41st Streets, the American Airlines Travel Center will celebrate its Grand Re-Opening on April 2. The street-level location at 360 Lexington Avenue makes it easy to drop in for assistance with your travel arrangements, group fares, gift cards, Admirals Club(R) Day Passes, plus many other services. Consultants will be available for you Monday-Friday, 8 a.m.-6 p.m. and on Saturdays, 10 a.m.-5 p.m.
Grand Re-Opening Of The American Airlines Travel Center
Now more conveniently located between 40th and 41st Streets, the American Airlines Travel Center will celebrate its Grand Re-Opening on April 2. The street-level location at 360 Lexington Avenue makes it easy to drop in for assistance with your travel arrangements, group fares, gift cards, Admirals Club(R) Day Passes, plus many other services. Consultants will be available for you Monday-Friday, 8 a.m.-6 p.m. and on Saturdays, 10 a.m.-5 p.m.
Mar 21, 2007, 10:15 pm
#15
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
Columbus Circle
DL was there, then gone, then back and now gone.
CO gone.
Believe it or not, Olympic Airways now has a desk there!
CO gone.
Believe it or not, Olympic Airways now has a desk there!