The Columbus Circle location has been there for ages - although not sure if AA has always kept a desk there. It is a 'shared airline service center' and is a fairly grim facility.
The GC location - also shared service center - is a little cleaner, MUCH bigger and a great place to go for ticketing help. Back in the day of paper tickets I used to be there all the time with long waits. Last few times I went in the agents were waiting for customers - although I purposely waited till after 2pm to avoid any lunch rush.
ymmv
Originally Posted by
salut0
http://www.aa.com/aa/i18nForward.do?...ets/tc_NYC.jsp
Why is the location at Grand Central station closing in Feb and opening again in March? Is there a general renovation happening there?
And is the Columbus Circle location new? Is it only temporarily open for the duration of what I assume is building work at the east side office, or will it stay there as an alternative?
I had never noticed that it even existed -- would've been much more convenient for me to get to...