The AA ticket office at Columbus Circle was a shared service center, but Delta and Continental have long since departed, leaving just an empty counter. AA is the only airline remaining at this facility. Any yes, it is just north of 60th Street on the west side of Broadway, a few doors up from the Starbucks on the corner.
Originally Posted by
amsNYC
The Columbus Circle location has been there for ages - although not sure if AA has always kept a desk there. It is a 'shared airline service center' and is a fairly grim facility.
The GC location - also shared service center - is a little cleaner, MUCH bigger and a great place to go for ticketing help. Back in the day of paper tickets I used to be there all the time with long waits. Last few times I went in the agents were waiting for customers - although I purposely waited till after 2pm to avoid any lunch rush.
ymmv
