Swiss Knights Fondue and Cheese purchase for AA miles master thread.
Nov 20, 2006, 3:40 pm
#196
Join Date: Nov 2004
Location: Ann Arbor
Programs: HHonors Gold , National Emerald Exec, Hertz Presidents, Delta Gold
Posts: 2,604
What Emmi said:
Talked to D***** at Emmi about the missing certs and where to find the cheese. He said my call is the first he's heard of missing certs. I told him I was considering buying more cheese than normal because of the promo, but was hesitant because of the missing certs.
I asked what would happen if the certs were missing in the packages I bought. He stated the cheese is packaged and the certs are put in at the factory in Switzerland. He stated there are no extra certs in America and it would be difficult to prove whether there was one in there to begin with, not implying I am dishonest but that other people may be. I told him I understand. He was very polite. He said an email or letter would not be enough.
He also stated people were calling asking where the promo cheese is. He said all the cheese goes through distributors, and the headquarters has no idea who has the old pre promo cheese and who has the new cheese. He said eventually, all the places that carry the wheels and fondue will have the new cheese.
I asked what would happen if the certs were missing in the packages I bought. He stated the cheese is packaged and the certs are put in at the factory in Switzerland. He stated there are no extra certs in America and it would be difficult to prove whether there was one in there to begin with, not implying I am dishonest but that other people may be. I told him I understand. He was very polite. He said an email or letter would not be enough.
He also stated people were calling asking where the promo cheese is. He said all the cheese goes through distributors, and the headquarters has no idea who has the old pre promo cheese and who has the new cheese. He said eventually, all the places that carry the wheels and fondue will have the new cheese.
Nov 20, 2006, 4:13 pm
#197
Join Date: May 2004
Location: Los Angeles
Programs: US Air, AA, starwood gold, hilton gold, priority club
Posts: 132
That is what I assumed Emmi would say--I didn't get a chance to call them myself today before they closed. I was trying to figure out how I would "prove" that I am telling the truth and my son suggested he videotape me actually opening up packages and finding nothing inside, but that was going a bit too far! (Although a rather good idea if anyone in the company actually understood how points crazed we are...)
Bottom line is this--I have opened 19 packages now and I only have 9 certs and I have 20 more unopened packages in my refridgerator. Should I return them to the stores (another waste of my time) or open them and just make myself even more mad?
Bottom line is this--I have opened 19 packages now and I only have 9 certs and I have 20 more unopened packages in my refridgerator. Should I return them to the stores (another waste of my time) or open them and just make myself even more mad?
Nov 20, 2006, 4:22 pm
#198
Join Date: May 2005
Location: here
Posts: 1,832
Who has actually received the correct number of coupons in the cheese boxes? Have we conduct a little survey to see how widespread this problem is?
I have so far received two boxes and each contained one voucher. Total of 1,000 miles.
I have so far received two boxes and each contained one voucher. Total of 1,000 miles.
Nov 20, 2006, 4:39 pm
#199
Join Date: Dec 2004
Posts: 7,904
Can I fly to Chicago for cheese? Is there cheese near ORD? Because there's none in my area (southern MA, RI), and I'd like to fly on the ORD bonus being offered. Will also work in the DFW bonus if there's cheese in Texas. Please advise. 
Nov 20, 2006, 5:08 pm
#200
Join Date: Oct 2006
Posts: 14
Cub Foods in Green Bay has the fondue with the promo at a rather disappointing $10.79.
Nov 20, 2006, 5:34 pm
#201
Join Date: Aug 2003
Posts: 408
Now we know where the coupons are.The Swiss employees at the factory are riping of their employer.
Nov 20, 2006, 5:55 pm
#202
Join Date: Jun 2006
Location: ORD
Programs: AA EXP
Posts: 144
I just bought 10 fondues tonight to check it out. All 10 had certificates. It was a brand new floor display....5.99ea.....
Nov 20, 2006, 6:02 pm
#203
Join Date: Aug 2001
Location: Dallas, TX
Posts: 22
Any found in the Dallas area? I have called all the Whole Foods and checked 2 Albertson's and 2 Tom Thumb (Safeway?) but have found none (with or w/o miles).
Nov 20, 2006, 6:08 pm
#204
Join Date: Dec 2004
Posts: 7,904
Originally Posted by Getiton
Now we know where the coupons are.The Swiss employees at the factory are riping of their employer.
Nov 20, 2006, 7:11 pm
#205
Join Date: Aug 2003
Posts: 2,373
redacted
Last edited by shoodawg; Jan 12, 2009 at 8:10 pm
Nov 20, 2006, 7:13 pm
#206
Join Date: Aug 2003
Posts: 2,373
redacted
Last edited by shoodawg; Jan 12, 2009 at 8:10 pm
Nov 20, 2006, 7:21 pm
#207
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 2,669
Originally Posted by pitcarin
found the Fondue at Super Target today but no miles. No cheese wheels
Nov 20, 2006, 7:24 pm
#208
Join Date: Apr 2005
Programs: AA EXP, Starwood Plat
Posts: 305
A good idea -- and if you put it on Youtube we'll all get to watch. And all you'd have to is email the link to Emi and you'd get a pretty quick response I'm sure. We could come up with a title. Quest for Swiss Knight. Swiss Knight Tragedy, etc.
Originally Posted by Hanlgt
my son suggested he videotape me actually opening up packages and finding nothing inside, but that was going a bit too far!
Nov 20, 2006, 7:38 pm
#209
Join Date: Aug 2000
Location: DSM
Programs: AA Platinum, Hilton Diamond, Marriott Platinum, Fairmont Platinum, United Silver, National Exec
Posts: 1,035
Originally Posted by bxbkqu
I just bought 10 fondues tonight to check it out. All 10 had certificates. It was a brand new floor display....5.99ea.....
Nov 20, 2006, 8:07 pm
#210
Join Date: Oct 2005
Location: DFW
Programs: AA Gold, HH Diamond, Marriott Titanium
Posts: 320
Originally Posted by patgee
Any found in the Dallas area? I have called all the Whole Foods and checked 2 Albertson's and 2 Tom Thumb (Safeway?) but have found none (with or w/o miles).
I’ve checked a Costco, 2 Targets, and an Albertson’s in west Plano and Frisco. At both Target’s I found the fondue for $8.99 without the AA label but no wheels. I’m going to check a couple of Kroger’s and a few other places tomorrow in the Plano, Irving and Addison areas.