Kiosk Check-In Problem with AAdvantage Card
Oct 20, 2009, 7:23 am
#16
Join Date: Aug 2009
Programs: AA: EXP SPG:PLT HH: Diamond
Posts: 10
Done, we will see what response they come up with...
Oct 20, 2009, 7:45 am
#17
Join Date: Nov 2008
Location: MIA
Programs: AA EXP 1.5MM, AC Member, Marriott Platinum, HHonors Diamond, Emerald Club Executive
Posts: 513
Oct 20, 2009, 9:02 am
#18
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
^
I wonder if not there is a mismatch between the data encoded on the card vis a vis the data in the record now. I hope AA can fix this glitch, but it seems some here have bypassed it with use of a credit card, destination, etc. as reported above.
Given the notorious problems with AA programming of their legacy system, I do hope they fix this before issuance of new status cards. :crossed fingers:
I wonder if not there is a mismatch between the data encoded on the card vis a vis the data in the record now. I hope AA can fix this glitch, but it seems some here have bypassed it with use of a credit card, destination, etc. as reported above.
Given the notorious problems with AA programming of their legacy system, I do hope they fix this before issuance of new status cards. :crossed fingers:
Oct 22, 2009, 7:09 am
#19
Join Date: Nov 2008
Location: MIA
Programs: AA EXP 1.5MM, AC Member, Marriott Platinum, HHonors Diamond, Emerald Club Executive
Posts: 513
The response:
October 21, 2009
Dear Mr. Photodave:
Thank you for your email note to us regarding the difficulty in checking in at our Self Service Machines®. I am sorry to hear that you've been experiencing problems. I spoke with our staff in Airport Services (who oversee the Self Service Machines) and they believe that because your AAdvantage® profile was changed recently with the middle name that some of your reservations may not be matching the new profile. You may therefore want to have American Reservations look at your reservation records just to make sure that they match.
If you continue to experience problems after this is done, please advise us the PNR record locators and at what location the problem occurs and we can have Airport Services more thoroughly investigate this for you.
Again, I'm sorry to hear of the problems and hope that you find the information useful. We look forward to serving you soon.
Sincerely,
XXXXXXX X. XXXXXX
Customer Relations
American Airlines
Not sure that this explanation is valid, since the reservations I've had issues with were made after the addition of my middle name.
October 21, 2009
Dear Mr. Photodave:
Thank you for your email note to us regarding the difficulty in checking in at our Self Service Machines®. I am sorry to hear that you've been experiencing problems. I spoke with our staff in Airport Services (who oversee the Self Service Machines) and they believe that because your AAdvantage® profile was changed recently with the middle name that some of your reservations may not be matching the new profile. You may therefore want to have American Reservations look at your reservation records just to make sure that they match.
If you continue to experience problems after this is done, please advise us the PNR record locators and at what location the problem occurs and we can have Airport Services more thoroughly investigate this for you.
Again, I'm sorry to hear of the problems and hope that you find the information useful. We look forward to serving you soon.
Sincerely,
XXXXXXX X. XXXXXX
Customer Relations
American Airlines
Not sure that this explanation is valid, since the reservations I've had issues with were made after the addition of my middle name.
Oct 22, 2009, 7:48 am
#20
Join Date: Jul 2006
Location: DFW, SEA and AA in between
Programs: AA-3MM-ExPLT
Posts: 1,146
Given the timing, my guess is that some of the "secure" flight upgrade has broken the links.
Oct 22, 2009, 10:08 am
#21
Join Date: Jun 2009
Location: Ft Worth, TX
Programs: AA, HH
Posts: 451
[/QUOTE]Not sure that this explanation is valid, since the reservations I've had issues with were made after the addition of my middle name.[/QUOTE]
Have you ever received an explanation that was valid, the replies are always double talk and rarely address the problem directly.
Have you ever received an explanation that was valid, the replies are always double talk and rarely address the problem directly.
Oct 22, 2009, 2:20 pm
#22
Join Date: Aug 2009
Location: KDFW/KDAL
Programs: BA , Hilton Honors Gold, SPG Gold, LQ Elite
Posts: 359
Bit off topic but I was wondering if I was able to use a BA Exec # at the kiosk? I'm not sure if I can do it but maybe somedody could help me out. I'd like to get credit for my BA account not my AA one if possible?
Oct 22, 2009, 2:45 pm
#23
Join Date: Mar 2008
Programs: AA-EXP 2MM
Posts: 46
Early September I checked in at First Class desk for my early morning trans con. Upgrade had cleared 3 hours prior, boarding pass issued no problem.
In the meantime another pax on same flight with same last name and same first name initial as mine checked in using Kiosk. Kiosk gave him my boarding pass!! He went through security and no one noticed name on boarding pass and name on his ID was different!! Perhaps security was distracted since he is a professional athlete.
He made it to AC before me and either AAngel caught it or he had noticed and said something. We are both EXP but my upgrade cleared before his. Then I walked in AC to discover all this mess. Glad it was resolved in AC and not at gate or in plane. AAngel found him an F seat too at last minute it seems.
Those Kiosks need improvement!
In the meantime another pax on same flight with same last name and same first name initial as mine checked in using Kiosk. Kiosk gave him my boarding pass!! He went through security and no one noticed name on boarding pass and name on his ID was different!! Perhaps security was distracted since he is a professional athlete.
He made it to AC before me and either AAngel caught it or he had noticed and said something. We are both EXP but my upgrade cleared before his. Then I walked in AC to discover all this mess. Glad it was resolved in AC and not at gate or in plane. AAngel found him an F seat too at last minute it seems.
Those Kiosks need improvement!