Oversold in F. Bumped. Offered?? Nothing.
Sep 16, 2005, 5:47 pm
#16
Join Date: Jan 2002
Location: Vancouver, BC, Canada
Posts: 5,075
Originally Posted by missydarlin
For future reference to all those who may be affected. Having a reservation and an OPEN paper ticket issued by another airline is not the same as a "ticketed reservation".
Until said open ticket is attached to the reservation, what you have is a basically a voucher worth $770 and an unticketed reservation. As the reservation was unticketed, its entirely feasible that between the time of the call 1 hour prior to departure and the actual time the open ticket was presented to "pay" for said reservation, the seat had been taken to accomodate an already ticketed passenger.
Until said open ticket is attached to the reservation, what you have is a basically a voucher worth $770 and an unticketed reservation. As the reservation was unticketed, its entirely feasible that between the time of the call 1 hour prior to departure and the actual time the open ticket was presented to "pay" for said reservation, the seat had been taken to accomodate an already ticketed passenger.
Sep 16, 2005, 5:56 pm
#17
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That is my ongoing private debate with Missy. When I was issued a Confirmation and AS had a paper ticket as far as I am concerned, I am ticketed. When they issued me with a BP for F with no seat and sent me to the gate, again I argue AS has sold me the seat.
Sep 16, 2005, 6:02 pm
#18
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For Example , most flight this Sunday from ANC to SEA are F0U0Y0 ect..
Alaska Airlines
Flight: 808 Departs Anchorage (ANC) September 18 6:00 am
Arrives Seattle (SEA) September 18
10:27 am Notes Cabin class: F0 U0
And the AS site WILL sell me a F seat on all this flights
$697.70
Alaska Airlines 808 Anchorage (ANC)
6:00 am Sun, Sep 18 Seattle (SEA)
10:27 am Sun, Sep 18 Nonstop
First, More
Alaska Airlines
Flight: 808 Departs Anchorage (ANC) September 18 6:00 am
Arrives Seattle (SEA) September 18
10:27 am Notes Cabin class: F0 U0
And the AS site WILL sell me a F seat on all this flights
$697.70
Alaska Airlines 808 Anchorage (ANC)
6:00 am Sun, Sep 18 Seattle (SEA)
10:27 am Sun, Sep 18 Nonstop
First, More
Sep 16, 2005, 6:26 pm
#20
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Location: SEA
Posts: 12,485
Originally Posted by mtacchi
That is my ongoing private debate with Missy. When I was issued a Confirmation and AS had a paper ticket as far as I am concerned, I am ticketed. When they issued me with a BP for F with no seat and sent me to the gate, again I argue AS has sold me the seat.
Sep 16, 2005, 6:44 pm
#21
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Originally Posted by keithguy
But didn't the OP already have a F BP? A boarding pass would mean the passenger is checked in and the open ticket had already been presented, no?
Sep 16, 2005, 6:46 pm
#22
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Because ITA isn't "real time" with SABRE.. it may show that flight as available .. however, when you click "purchase now" and it actually hits the SABRE system to snag the flight.. it would be rejected
Originally Posted by mtacchi
For Example , most flight this Sunday from ANC to SEA are F0U0Y0 ect..
Alaska Airlines
Flight: 808 Departs Anchorage (ANC) September 18 6:00 am
Arrives Seattle (SEA) September 18
10:27 am Notes Cabin class: F0 U0
And the AS site WILL sell me a F seat on all this flights
$697.70
Alaska Airlines 808 Anchorage (ANC)
6:00 am Sun, Sep 18 Seattle (SEA)
10:27 am Sun, Sep 18 Nonstop
First, More
Alaska Airlines
Flight: 808 Departs Anchorage (ANC) September 18 6:00 am
Arrives Seattle (SEA) September 18
10:27 am Notes Cabin class: F0 U0
And the AS site WILL sell me a F seat on all this flights
$697.70
Alaska Airlines 808 Anchorage (ANC)
6:00 am Sun, Sep 18 Seattle (SEA)
10:27 am Sun, Sep 18 Nonstop
First, More
Sep 16, 2005, 6:59 pm
#23
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Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Originally Posted by missydarlin
The BP was issued for the later flight. That the BP was not accepted for that flight appears to be an error on the agents part, which I would assume is why he was offered a VDB, a hotel, and the number to Consumer Relations for further discussion.
Sep 16, 2005, 7:13 pm
#24
Join Date: Apr 2001
Location: Seattle, WA, USA
Posts: 315
Originally Posted by mtacchi
Absolutely not. I am sure I was a complete As* . Especially the second time when they upgraded someone into my seat.
CO, NW, AS, UA all F0 for the rest of the day unfortunately.
CO, NW, AS, UA all F0 for the rest of the day unfortunately.
well, this says it all. in these situations, *one person* (either you Mtacchi or someone else in the F cabin) is going to be inconvenienced. Your attitude ensured that it would be you. I refuse to throw a boulder from my glass house, though. 
The agents aren't going to get in trouble because no matter what, someone is probably going to be calling CS or getting some compensation. They just figure they'll inconvenience the perceived *jerk.* Not my assessment of you, just a general comment.Heck, I'm such a conspiracy theorist, that I believe the first agent may have even noted your record somehow which led to your further strife, but I know I'm probably way off base on that one, Scully. I realized being upset might let you vent, but it might result in my luggage *unintentionally* somehow ending up in SAN when I'm headed to EWR.
Missy, I am disturbed that having a ticket doesn't actually mean you have a ticket especially since AS no longer issues actual tickets as of Sept 15th. This cyberticket stuff is all so intangible and now we're being told a ticket doesn't always mean ticketed.
Sep 16, 2005, 7:26 pm
#25
Join Date: Jan 2002
Location: Vancouver, BC, Canada
Posts: 5,075
Originally Posted by missydarlin
The BP was issued for the later flight. That the BP was not accepted for that flight appears to be an error on the agents part, which I would assume is why he was offered a VDB, a hotel, and the number to Consumer Relations for further discussion.
If I were mtacchi, I would accept cash only and not Customer Relations vouchers.
Sep 16, 2005, 7:52 pm
#26
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Originally Posted by TravelMann
Heck, I'm such a conspiracy theorist, that I believe the first agent may have even noted your record somehow which led to your further strife, but I know I'm probably way off base on that one, Scully.
.
Sep 19, 2005, 4:49 pm
#29
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Posts: 5,305
Well you guys may be right.
When the customer service agent looked at my file, it was missing all sorts of info. The agent could even see that I had flown or on what flight. I have jsut sent her - by fax- copies of everything.
I will keep you advised.
When the customer service agent looked at my file, it was missing all sorts of info. The agent could even see that I had flown or on what flight. I have jsut sent her - by fax- copies of everything.
I will keep you advised.
Sep 20, 2005, 1:16 pm
#30
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Originally Posted by missydarlin
The BP was issued for the later flight. That the BP was not accepted for that flight appears to be an error on the agents part, which I would assume is why he was offered a VDB, a hotel, and the number to Consumer Relations for further discussion.
Also, you would think with a paid "F" the OP should be at least entitled to the Hilton.........
From the sound of it reporting from the OP, AS screwed up (and him) big time! Very bad showing for a "F" paying customer (the type that airlines should bend over for, even if it means downgrading an upgrader). And you wonder why "F" paying customers are disappearing, after you screw them royally....
Last edited by jkc22; Sep 20, 2005 at 1:20 pm