CX not issuing mileage credit
Mar 17, 2024, 6:42 pm
#1
Original Poster
Join Date: Jan 2006
Posts: 781
CX not issuing mileage credit
I am a OW Sapphire and flew CX several times within the last 12 months. I added my AS # to all bookings and the # was printed on all boarding passes. However, the miles haven't been posted in my AS account, despite my follow up emails (with images of the boarding passes)to AS. My brother has a similar experience with CX though he banks his miles with BA. At this point, what can I do? Thank you.
Mar 17, 2024, 6:47 pm
#2
Join Date: Mar 2014
Posts: 546
I am a OW Sapphire and flew CX several times within the last 12 months. I added my AS # to all bookings and the # was printed on all boarding passes. However, the miles haven't been posted in my AS account, despite my follow up emails (with images of the boarding passes)to AS. My brother has a similar experience with CX though he banks his miles with BA. At this point, what can I do? Thank you.
Mar 17, 2024, 7:00 pm
#3
Original Poster
Join Date: Jan 2006
Posts: 781
Mar 17, 2024, 7:04 pm
#4
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
Mar 17, 2024, 7:58 pm
#7
Join Date: May 2013
Location: SEA
Programs: AS MVP Gold 100K
Posts: 2,030
It should not be up to the individual flyer to sort out a mess between two airlines. If they can prove they flew in an appropriate class of service, AS should just credit them and Alaska can deal with CX or whoever. This not crediting mileage plan members because the partner is not on the ball is unacceptable.
Mar 17, 2024, 8:06 pm
#8
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,425
AS should take care of this and it's not OP's responsibility to contact CX unless they credited to the wrong place.
Mar 17, 2024, 8:36 pm
#9
Join Date: Dec 2014
Programs: AC, AS, BA Silver/OW Sapphire, DL, SQ/*A Silver, Bonvoy Gold, HH Gold
Posts: 161
Had 2 ULR's CX flights last year and getting them to post to BA seemed like a real a chore. Seemingly, CX flights take a bit more of leg work; Two BA missing miles requests were rejected by CX for both flights (or so, BA claimed)! With a BAEC number on the BP, took the liberty to escalate directly with BA over the phone, when they informed me they would take care of it vis-a-vis CX . A few days later both flights showed up.
Bottom line, something is a bit weird about the CX flights yet it will get resolved...
Bottom line, something is a bit weird about the CX flights yet it will get resolved...
Mar 17, 2024, 10:19 pm
#10
Join Date: Jan 2013
Location: SEA & LMT
Programs: AS100K, AS Lounge+, Marriott Plat, SBUXG, GE, Costco Exec, Amazon Prime, Nat Parks Yearly Pass
Posts: 274
I had two CX flights in February using my AS MP number. Both flights posted correctly to my AS account after about two weeks.
Mar 17, 2024, 11:28 pm
#11
Join Date: Jan 2009
Location: San Francisco
Programs: UA 1K/AS 100K …Bonvoy Titanium..Hertz Presidents Club
Posts: 1,117
Go onto the Alaska airlines site and it tells you exactly what to do. After 2 weeks, if you were not credited, email your boarding pass and airline receipt to the specific email provided. After 8 week, if nothing, pick up the phone and call Alaska and tell them you have been waiting and either 1) they will forward the request directly to their milage desk or 2) they will put the miles manually into their system at that time. Happens every day, whether it is Cathay, Condor or British.
Mar 18, 2024, 2:28 am
#12
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,859
That really isn’t how it works.
AS explains how to request retro-credit: https://www.alaskaair.com/content/mi...request-credit
It’s basically the same with any program I have ever looked at: you request the retro-credit from the airline program you want to credit to, and they verify with the partner airline that you are credit due, post it, and then get paid eventually by the partner airline.
OP, in my experience retro credit requests submitted to AS often go into a black hole. The partner doesn’t respond and AS appears to have no mechanism to revisit the pending request. It’s best to follow up with a phone call after eight weeks. Often they can then post the missing miles right away with supervisor permission.
AS explains how to request retro-credit: https://www.alaskaair.com/content/mi...request-credit
It’s basically the same with any program I have ever looked at: you request the retro-credit from the airline program you want to credit to, and they verify with the partner airline that you are credit due, post it, and then get paid eventually by the partner airline.
OP, in my experience retro credit requests submitted to AS often go into a black hole. The partner doesn’t respond and AS appears to have no mechanism to revisit the pending request. It’s best to follow up with a phone call after eight weeks. Often they can then post the missing miles right away with supervisor permission.
Mar 18, 2024, 6:48 am
#13
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 798
You're a MileagePlan member; this is absolutely an issue for AS to solve; you don't need to contact CX (and will likely get nowhere even if you try to).
Mar 18, 2024, 4:12 pm
#14
Join Date: Oct 2015
Posts: 19
I'm also waiting on CX flights to post and have provided AS with the boarding pass details from late November flights. Strangely the inbound flight got credited but the return flight didn't and they were purchased on same itinerary (and within the 0100-0999 range). The only difference was Class K credited but Class N didn't. Haven't checked with AS again as it was only 25% earnings and I was able to hit MVPG barely without it, but plan to eventually.
Mar 19, 2024, 3:26 pm
#15
Join Date: Jul 2016
Posts: 58
As another data point, I've flown 8 Cathay segments over the past few months (booked via Cathay), and all posted to AS within 7 days. There was also 1 AA segment (Cathay flight number) that posted to AS within 7 days. However there were 2 Alaska segments (Cathay flight number) that never posted. Interesting that the Alaska segments are the problem that I'll have to track down - 1 of them was in December so hoping AS will still honor the EQM rollover for it.